Stage 4 Final Confirmation, I have not received an access code even after resend

Now the phone puts up a message saying 'Unfortunately, Messaging has stopped' every time afer hitting resend

Hello red27,
I’m not much of a gamer, but I do know that having a 1-year Xbox Live subscription like yours can be very handy, especially if you want to play online.  It sounds like you got a great deal on it too, so it’s disappointing to hear that your code necessary to redeem it was sent to an incorrect email address.  
Whenever we provide a code via email from an in-store purchase, one of two things should happen.
1)      If a My Best Buy account is attached to the purchase, the email address associated with that account should receive the code within 48 business hours.
2)      If a My Best Buy account isn’t attached, our register should prompt our associate to ask you for a valid email address. The code should then arrive within the same ETA.
This should ensure that you receive the code to a working email address. I’m not sure what might’ve happened in your case, but I am glad to hear that this was ultimately resolved for you.
If you have any additional questions about this process or your case, please don’t hesitate to let me know. I’ll be glad to help.
Enjoy your new console!
Alex|Social Media Specialist | Best Buy® Corporate
 Private Message

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