StageWebView and Acrobat Reader Not Working

Hi,
I started noticing this back in AIR 3.6. It seems that now when using StageWebView to display a pdf file, it just opens a blank window and no longer loads the adobe reader plugin to display the pdf. Has anyone else seen this?
thx

Hi Keith,
It sounds like this might be a bug. Would you mind entering it over at bugbase.adobe.com? Please post back with the bug number once you get it and I'll follow up internally. By the way, what platform were you on?
Thanks,
Chris

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Hi again Alfriston,
Thank you for the clarification!
To return your computer's audio back to functional order, I recommend removing the audio driver from the operating system previous to upgrading to Windows 8.1, and installing the driver provided in this link.
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If the issue persists, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I hope this helps!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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I have a Envy DV7-7212nr which has been running flawlessly with Windows 7Pro for the past two years. Fingerprint reader and SimplePass has been working fine. Last week I downloaded from the HP support site for this notebook the updated SimplePass.  After removing all passwords from the account, uninstalling the old software and driver and updating with the HP software, it quit working to the point where I couldn't even log in to my computer. I finally got in under administrator and had to manually remove and uninstall the SimplePass software and edit its entries out of the registry.
I can now get back into my laptop fine (no password protection). Following the advice of the HP Tech via chat session I again ninstalled the driver listed under Biometrics and uninstalled the software and downloaded the SimplePass from the HP Support site with upgrades listed for this machine. The Tech took over the machine and tried installing and re-installing and then finally said it was a hardware issue. I don't believe it's a hardware issue in that at the Windows Login Screen, if I swipe my finger, it recognizes the swipe but then gives an error message that there is no fingerprints associated with the reader (or something like that).
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thx1326,
I am sorry the Driver did not work.
You might try the Hard Reset procedure below to clear the device cache and allow the driver a better chance to set into place.
thx1326 wrote:
Ok... so the validity driver did nothing. Shows fine in device manager - but nothing. If i install SimplePass, as soon as it finishes installing and everytime I try to run it... I get the pop up window above.
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Commentary
It is always unfortunate when a system does not respond to an Upgrade or Downgrade of the Operating System in the way one hopes.
There is no guarantee that there are Drivers for every model and for every version of the Operating System that one wishes -- changing the Operating System from that of the originally installed version is the responsibility of the owner. Demanding otherwise is futile.
===========================================================================
Driver Options - Windows 7 dv7-7200 series
HP SimplePass Series 6 requries a Validity Driver minimum version: 4.3.0.205
To try a different Driver:
First >> Fully Remove any existing Driver
Windows 8       Windows key + X > M (opens the Device Manager) >
OR
Windows 7       Control Panel > set icon view > Device Manager >
Open category Biometric Devices >
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Next >> Perform the Hard Reset
Create a Restore Point:   Create a Restore Point – Win7 OR Create a restore point Win8
Close all your programs and shut down the computer
Disconnect everything (little Unifier for the keyboard / external mouse can stay)
Perform the Hard Reset for your notebook model
Boot the computer and log in
Reminder: Hard Reset is just a device Reset. The procedure does not wipe out your files nor does it destroy your Windows setup in any way. This type of reset "clears the cobwebs". Depending on the root cause of the problem, this procedure can fix a variety of computer glitches.
Next >> Install the replacement Driver
Try one of the following drivers:
Validity Sensor Driver sp53369 V4.3.205.0
Validity Sensor sp54484 - V4.3.205.0
Restart / Reboot the system
===========================================================================
Other Option
I suggest you use System Restore to recover the Validity Sensor Driver you must have been using for the past two years running Windows 7 and HP SimplePass version 6.0.100.272.
Restoring Windows to a Previous Point (Windows 7)
===========================================================================
I fully support the good people at the HP Response Center.
I respectfully withdraw at this time and wish you well.
Click the Kudos Thumbs-Up to show you appreciate the help.
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Click Accept as Solution when the Answer provides a Fix or Workaround!
Kind Regards,
Dragon-Fur

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