Stalled update in Mac version of Link software

Having replaced my first Z10 with a second handset, I have restored the data using a back-up.Now, howver, whenever I plug my handset into my Mac, the Link software tells me the handset has never been backed up (it has), and tells me there is new handset software available. However, clicking on the 'install' button produces a progress bar that then never progresses. The Link software remains useable, but the download never takes place. Any clues?
I am running Link v1.0.0 (build 94) & 10.0.9.348 on the handset.

Hey Jothebulb,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
If you try to do the software update over-the-air from Settings>Software Update and wait for it to complete and then try to use BlackBerry Link.  
After this is done, try to create a backup and let me know if it completes successfully.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
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