Stalled update in Mac version of Link software
Having replaced my first Z10 with a second handset, I have restored the data using a back-up.Now, howver, whenever I plug my handset into my Mac, the Link software tells me the handset has never been backed up (it has), and tells me there is new handset software available. However, clicking on the 'install' button produces a progress bar that then never progresses. The Link software remains useable, but the download never takes place. Any clues?
I am running Link v1.0.0 (build 94) & 10.0.9.348 on the handset.
Hey Jothebulb,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
If you try to do the software update over-the-air from Settings>Software Update and wait for it to complete and then try to use BlackBerry Link.
After this is done, try to create a backup and let me know if it completes successfully.
Cheers.
-ViciousFerret
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Process:
Adobe Edge Animate CC 2014 [2421]
Path:
/Applications/Adobe Edge Animate CC 2014/Adobe Edge Animate CC 2014.app/Contents/MacOS/Adobe Edge Animate CC 2014
Identifier:
com.adobe.Adobe Edge Animate CC 2014.application
Version:
4.0.1 (4.0.1.0)
Code Type:
X86 (Native)
Parent Process: launchd [147]
Responsible:
Adobe Edge Animate CC 2014 [2421]
User ID:
501
Date/Time:
2014-09-17 15:12:54.365 +0800
OS Version:
Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: 3C9F4CB0-A7C7-FB06-15AC-56B46C9D393B
Sleep/Wake UUID: 17323D0B-01FE-4E0F-BD7D-EE003004002E
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Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
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0 libsystem_kernel.dylib
0x91ede952 __pthread_kill + 10
1 libsystem_pthread.dylib
0x95e5c167 pthread_kill + 101
2 libsystem_c.dylib
0x9c20f29c abort + 155
3 libc++abi.dylib
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4 libc++abi.dylib
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5 libc++abi.dylib
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0x91edf046 __workq_kernreturn + 10
1 libsystem_pthread.dylib
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1 libsystem_pthread.dylib
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eax: 0x00000000 ebx: 0xa18e0c0c ecx: 0xbfffef6c edx: 0x91ede952
edi: 0xa094d1a8 esi: 0x00000006 ebp: 0xbfffef88 esp: 0xbfffef6c
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ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x0041a7c0
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