Standard report  for solve inconsistencies with user SAP.

Dear Experts.
We have a problem with a user(ZEST) that in the portal when I open a service(application) display a  blue Window of Internet Explorer without display information.
We have copied this user((ZEST) TO (ZEST2 )with the same roles , however   this user  new work fine.
My question is:
There are a standard report  for solve inconsistencies?
We have deleted the user and have created it of new, however this not work.

Run the t-code SA38
Specify the name POWL_D01
In selection screen specify the user id in USER field of which your facing issue
Click on Execute
Run the T-code SA38
Specify the name POWL_WLOAD
In selection screen specify the user id in User input field of which your facing issue
Click on Execute
Now you check it issue will solve.

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