Standard Set Top Box/Menu Guide Problem

I have a question concerning the interactive guide for a standard receiver. (Keep this in mind: I have my own DVD recorder and like to record three different shows daily while at work on three different channels with one at 8am, one at 11am. and the other at 1pm. during the day while I am at work). II I know you have reminders as an option but as I understand it, if I am not home to OK that reminder when it pops up, it will not switch to that channel. SO...does the interactive menu on your standard receiver have a function where I can set it up to switch to those three channels/programs everyday while I am away? In other words have an auto-tune? Does the standard receiver have the DVR tab in it's menu on there too and because I don't have a DVR it would just switch to that channel for me (and have options too like start 4 minutes early and end 5 minutes late from scheduled time) like I want and simply not have any DVR device to record to? My cable company has exactly that. The guide thinks it recording to a DVR device when in fact it is n't and gets the job done by switching the channel for me so my own personal DVD recorder gets the correct shows recorded. Please let me know back on this as its very important for me to know. Thanks!

I think the answer to all of your questions is no.
Only way I have heard to do what you want is to have a DVR that can control the STB. Usually done by adding an IR dongle that you put in front of the STB. DVR sneds a signle out and changes the chanel on the STB for you. Just have to remember to leave the STB turned on.
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Similar Messages

Recording a DVD with LG DVD Recorder and FIOS Standard Set Top Box

I have FIOS Standard Set Top Box, a Sony TV, and an LG DVD Recorder. I cannot figure out how to record a TV program on my LG DVD Recorder. I have 3 remotes: a FIOS Remote, an LG DVD Recorder Remote and a Sony TV Remote. What remote/s should I use, and in what order? Thanks.

1) Connect coax (cable) wire from the wall to the RF input on the back of the STB.
2) Connect coax (cable) from the cable out (might say "to TV/VCR") on the back to the STB to the cable in on the back of the TV.
3) Connect composite (red, yellow, white) wires from the back of the STB to the input of the DVD player.
4) Connect composite (red, yellow, white) wires from the back of the DVD player to the back of the TV.
Let me know if any of those aren't possible based on your equipment. The SD STB (QIP 2500) has very few outputs so there are not a lot of options for a setup like this).
In order to record a program, you will have to do the following:
-Set the STB to whatever channel you want to record and keep it on. You will not be able to change the channel, because the DVD player will be recording whatever the STB outputs (the same feed the TV gets). With FiOS, it is not possible to have a DVD do the tuning for you, because it is an all-digital signal and most DVD players can only tune to analog chs 1-99.
-Set the DVD player channel to "input" or something of the like. This will get your DVD player to show the signal from the STB.
-Set your TV channel to composite input. This will show you whatever the DVD player is getting from the STB.
-If you want to watch normal TV without the DVD player, you can turn your TV to Ch. 3 or 4 and get the feed from the STB without having to turn on your DVD player.

[Cisco FAQ] - Set-top box user guide?

Is there a website where I can download a user guide for my Cisco set top?

http://www.cisco.com/web/consumer/support/prod_tv_set_tops.html

Want to use FiOS TV via CableCARD - CSR insists I must lease at least one set-top box

Started looking into subscribing to Verizon using a CableCARD-based tuner, since I don't actually own a TV.
I did some research at verizon.com and ran across this page (important parts in bold):
CableCARDS
A CableCARD is a device that provides access to certain encrypted High Definition (HD) and Standard Definition (SD) digital programs without the need for a Set-Top Box.
CableCARD Features and Services
What digital programs can I watch with my CableCARD?
You can view all FiOS TV Standard Definition and High Definition digital channels to which you subscribe. You can also order certain Pay-Per-View events by calling 1-800-VERIZON (1-800-837-4966). Without a Set-Top Box, you do not have access to On Demand programming, the FiOS TV Interactive Media Guide, or other advanced features of the FiOS TV service.
So far, so good. I logged into my account, selected a package, and started the checkout process - and then encountered an odd question: "How many set-top boxes do you need?", where the options were a drop-down list starting with 1 and scaling up. There's an extra $12/month charge (plus taxes, of course) for just one box, and more for other boxes. No way to skip that step.
So apparently, according to Verizon's service rep... I need to pay $12/mo+tax for a set-top box that I don't need, and that will sit on a shelf while I watch Verizon TV through my fully-supported CableCARD adapter.

sangs wrote:
You don't need an STB or DVR, but here's the easiest thing to do - and I just did it, so I know it works.
Get the STB or DVR along with the Cable Cards. Get everything activated and working - including the cable cards - then return your STB or DVR, either to a FiOS store or via UPS. Voila, you're done and using only Cable Cards. I only have two Cable Cards on my account. Good luck.
INTERESTING.
I was considering doing this too. I originally had just a cablecard, then ordered a STB for another room. We don't use it so I wanted to return it. I can't!
Brb going to UPS store.

No variable audio output for Cisco CHS 435HDC set top box.

Background: Until the other day I had my stb connectected to a TV, using TV sound, with an HDMI cable. The P265v2 remote volume control changed the TV volume. No problems.
My new TV & home theater system was recently installed. We don't use the TV speakers. While my first preference was to program the Verizon remote to change the volume on my Onkyo receiver, this did not appear to be an option on the remote's programming instruction page on the Verizon website. Instead, I am directed to change a setting on the remote that makes the Verizon remote change the stb output volume vs the tv volume. I changed the setting on the remote and ensured the stb box was set up for "variabe" audio output.
Problem: Using the stb variable audio settings, volume settings 1 through 30 produce the same volume. (Volume setting 0 produces no volume, as one would hope.) It appears the "variable" setting isn't producing a variable output as it should be on this unit.
Thinking that maybe the receiver was complicating the sitation, I tried connecting the stb to the old TV and the new TV directly and had the same results.
Now, while I am watching TV, I need to have the receiver remote at hand in addition to the Verizon remote. It would be nice to have the volume be adjustable as it should be while using the Verizon remote. I don't like the idea of using a seperate universal remote because then I would lose some of the functionality that the Verizon remote provides when watching TV, using the DVR, watching on demand, etc.
I would like to know if this is a problem just with my unit, or if it exists with all of these units, which would hopefully be fixed with a Cisco/Verizon firmware update soon, hopefully.
Thank you.

soups230 wrote:
Having same issues with hdmi and optical. Any fix to this.
Hello,
In order to control the volume on your home theater system, you'll need a FiOS TV Universal Remote that has the 4-buttons on the top for 'DVD', 'Aux'iliary, 'TV' and 'STB'. The audio receiver would have to be programmed into the FIOS TV Remote, and controlled using the 'Aux'iliary button.
Verizon's 4-Button Universal Remote Controls are available for purchase:
a) online via www.verizon.com/fiosaccessories
OR
b) at a local FiOS TV store (call first to check if they have them in stock). For a list of stores: http://www22.verizon.com/support/residential/tv/fiostv/general+support/account+issues/questionsone/8...
Presently, the default remotes for new set top boxes are the 2-button P-265 (newer version) remotes.
Regarding a problem with HDMI/optical on Cisco 435 STBs, check out the following:
Go to this webpage: http://www22.verizon.com/Support/Residential/TV/FiOSTV/Receivers/Equipment+Issues/QuestionsOne/12839...
Click on the link for 'Cisco CHS 435 HD DVR User Guide'.
Open the PDF and go to page 22 for 'Connecting to a Home Theater System...'.
Hope this helps!

Can't see the time on my set top box

I don't know why, but the time doesn't show on my set top box, even though it's set to show clock. This happens 2 of the televisions where I will walk into the room and it is showing the channel instead of the time. I continually look on the menu and it still says "show clock," nothing ever changes and sometimes I end up unplugging the box and plugging it back up.
I've only had Fios for just about a month. Is this normal?
Solved!
Go to Solution.

No it is not normal, but it happens pretty frequently to me. At least for me, it is not necessary to unplug the STB (I have a 6414 DVR and a couple of 2500 STBs and this works on all of them), just go into the menu to where the clock setting is, change it to Show Channel Number so it matches what you are actually seeing, then change it to Show Clock. Get out of the Menu and wait for up to one minute, and the clock should be displayed.
I see this problem anywhere from one day to the next to a month between occurances. But I could probably do the "fix" in my sleep now, it only takes 15-20 seconds to do.
Hope this helps.
Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.0, Build 06.89
Keller, TX 76248

Disc playback stuttering/skipping on some set top boxes; not others

I have built a dvd in DVD Studio Pro 3, and it plays fine on my computer, small portable dvd player and my region free dvd player, but it stutters a lot on my older set top box I purchased back in the year 2000. I am using the default compression settings of 1 pass VBR 4 low 7 high, and encoded all audio and video previous to import using quicktime and apack. I am using Maxell ink jet printable DVDs that are version 2.0/8X-SPEED DVD-R Revision 3 and can be written 1X to 8X speed. The dvd consists mainly of motion menus that run from 30 seconds to 44 seconds (there are 82), with several short tracks, the longest of which is 3 minutes. This is a dvd menu design portfolio, so the menu complexity was the goal. Total disc size is 2.5 gb.
Compressor won't install on my system so I had to compress each piece of video individually in quicktime...recompression would take 100 hours that I just don't have, and since I'm not sure the bit rate is the culprit (since the dvd plays fine in so many players) I am very reluctant to recompress all the video without knowing definitively that is my problem. I am considering trying some basic apple brand dvds, but don't know if the dvd media could be the problem. I saw on another post that Maxell is considered a reliable brand. I was wondering about dvd speed and compatibility, since the first dvds I bought were too new/too fast to play in any of the set top boxes, and only played on the brand new portable dvd player and in the computer. Any help/advice would be very much appreciated.

I just realized that a few of the specs I posted are mistaken -- I was using the default settings in Apack to convert my aifs to ac3 and it is 448 kbps. They are only 2 channel ac3 files (no surround sound). You mentioned 192 kbps. I can't find any reference to acceptable ac3 settings in the manual. Is 448 too high?
I also realized my mp2s are at the bit rate of 7.5, 5.5 rather than 7.0, 4.0 as I posted earlier.
Do you think either audio compression or video compression could be the source of my problem? Does it make sense for higher compression to work fine on newer players and not on older ones?

Returning old set top boxes

I have 5 old set top boxes that I am trying to return to Verizon. The boxes that the new stuff came in are way too small for the old stuff. I have one return label and one too small box. I looked for a location to return but on line all the locations say the don't accept returns. Any ideas?

You can take them to a UPS store and they will pack and ship them to Verizon for you.
Be sure to get a tracking number, a shipping receipt and record the serial numbers. There have been many reports Verizon not properly recording returned equipment. Pictures of the STBs might help, too.
Good Luck.
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FiOS TV cutting out to snow, resetting TV and set-top box?

Greetings all, I'm hoping someone can help here;
I have a Motorola HD DVR 72161 (Verizon supplied) connected via HDMI to my Sharp Aquos LC-46D65U. Over the last few weeks, something odd is happening: after watching TV for a while, my picture will change to snow (no video input all of the sudden). I have to turn the TV and the set-top box (STB) off. When the STB goes off, it flashed the "du1" on the display. After about 10 or 15 seconds, the (turned off) TV makes a click sound. At this point I can power everything back on and it is working fine.
There is no pattern to this, though it sometimes happens more often (every 10 or 15 minutes) when watching a recorded program. It happens both day and night.
Tech support reinitialized my STB yesterday, and it didn't seem to fix the problem. I changed the HDMI port on the TV this afternoon (moved the cable to a new port) and this didn't help either.
Any ideas or help or suggestions would be very much appreciated! Thanks.

I have the same problem and have been through the same troubleshooting with FIOS support. Unfortunately, I also have a Sharp Aquos (46D85U). I was hoping this was a FIOS issue rather than an Aquos issue, but after reading your post, I'm not sure. Perhaps it's a combination of FIOS and Aquos. I did not have this problem when I had Cox cable. It started as soon as I switched to FIOS.
Additional discoveries: You can turn off just the TV, wait a few seconds for the relay to click, then turn the TV back on and the picture comes back. Also, I just recently switched to the composite video output (Red, Blue, Green connectors) and the problem appears to have gone away. The drawback is picture quality noticeably degrades.
Sorry, I don't have an answer. Any ideas from the smart folks out there?

Apple TV on Motorola Set Top Box Killing Wireless

Thought I'd share this find. Problem with set top box, not Apple TV.
Just moved into this house. Changed service providers from Comcast to Verizon. Only change in setup between houses is set top box from SP.
Setup:
Verizon router/AP in home office (adjacent to family room)
Family room
Motorola set top box with Roku or Apple TV sitting on top
External HD to left of set top box
PS3 on shelf below set top box
Soundbar and TV on shelf above set top box
Immediately noticed in new house that when Roku was downloading data/video, the download was extremely slow and the rest of the wireless network appeared to go down. The Roku was pretty much unusable. I would see wireless signal and Internet connection bounce. But it wasn't consistent, and I couldn't identify a pattern. I used inSSIDer and Android wifi analyzer.
So, I figured the problem was with my 1st generation Roku. Thought maybe that the wireless radio was shot. So I trashed the Roku and purcahased an Apple TV today. Same problem! Wireless and Internet bouncing.
So, I moved the Apple TV off of the set top box. I moved it to its own shelf on the TV stand. All is well now!
My conclusion is that the metal chassis of the Motorola set top box was doing something to the 2.4GHz signal. I recall that my Comcast set top box was Scientific Atlanta.
Also, I'm ultimately happier with the Apple TV because of its integration with my iMac, MacBook and iPad.

It would need HDMI or the three component jacks to input to.
DirectTV box has HDMI out but not in.
Best is to see if your TV has the component video jacks or multiple HDMI and switch via your TV remote.
For example my Bravia has 2 sets of component input and 3 HDMI inputs.
Hopefully, you have a newer TV.

Constant Your Set Top Box Has No Data Connectivity/Poor DVR Performance

For the past few months I have been dealing with very poor performance out of my multi room DVR. Often in the middle of watching shows, the DVR will just disconnect and look for the hub which means rebooting the cable box and a constant stream of, “your set top box has no data connectivity” messages. This has elevated to beyond a nuisance. I have been in contact with Verizon Fios' live chat multiple times however they fail to solve the problem. The picture on the DVR is extremely choppy as it is having difficulty streaming and then it just drops and once again searches for the hub.
I have also recently upgraded to the 75/35 internet and the router has been cutting out and resetting at least twice an hour ever since. I love Verizon Fios and have recommended it to many of my friends who have also signed up. I am just looking for a solution to my DVR and internet woes.

You need to have a tech come to your house. You could have bad light at the ONT., bad router, bad ONT or bad coax somewhere.

How do I set up HP TouchSmart 600-1215xt with TV Tuner to Digital cable set top box?

I just purchased the HP TouchSmart 600-1215xt CTO Desktop PC with TV Tuner ATSC-NTSC w PVR & remote. I want to connect it to my HDTV cable set top box (Cox Cable) so I can record TV programs from digital cable and stream NetFlix video to my 52 in Samsung 1080p HDTV. Where can I find instructions for how to configure this set up?
Thanks in advance!

skentsmi wrote:
There is HDMI input with TV tuner
To expand on my post above, the TV tuner does NOT have HDMI input. If you read the User Guide that came with the TouchSmart (p.7, 8), the TV tuner's input is actually an F-type coaxial -- you either use an antenna for an ATSC signal (over-the-air) or NTSC *analog* cable (which is become more rare all the time). You set it up using Windows Media Center, page 18 through to top half of page 22 document how to connect a set top box using various analog (composite or s-video) cables. You can not use component and you can not use HDMI.

Does the HDMI port work on the Cisco set top box?

I just bought a new tv (LG model 24MA31D) and the Verizon tech hooked up the FIOS set top box to it using the composite cables that came with it. The tv only has one set of ports for the 5 cables. To use my Wii I have to either trade out all the cables each time or use a 4-device component video selector I bought at Best Buy. The guy at BB said if the set top box has an HDMI port then I can just connect it to the tv with an HDMI cable and leave the Wii connected via cables.
I've seen some discussion on here that the HDMI doesn't really work on the set top box. Is this true? Sure would be nice to have fewer cables and one less electronic device. Thanks in advance for your help!

You didn't tell us which model of Cisco STB you have; however chances are very good that the HDMI port works and works well.
Don't by HDMI cables at Best Buy. You can find them online for 1/10th the price. No need to pay for gold plating, all it does is gold plate some rich guy's pocket.
Buy a HDMI cable or three and don't look back.
Good Luck.
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Getting Error message ""This set top box does not match the account settings"

Just ordered a new wireless receiver for the bedroom. Installed it and now getting the following error "This set top box does not match the account settings". Service was suppose to be enabled on Monday the 4th, but I recieved the hardware early and turned it on. I've since rebooted and unplugged and tried everything to no avail. Any thoughts on how I might get this to work? Regards, Rick

your wireless receiver is misconfigured (dirty) and need to be scrubbed clean.
A tech (service visit) or tier 2 rep (phone or chat) can do this. The receiver needs to be unplugged, on the bottom of receiver is a GUI (long number) that will be needed to identify receiver, when instructed plug just the receiver in that gave number for, when that one is connected.
Your choice 4 hour appointment window, or time on phone , or chat.
If these have not been activated yet.... When screen comes up, depress OK on receiver, depress button on WAP, when the screen at receiver says try again, Depress OK button (remote or on stb) another screen for update, depress OK give about 10 minutes to load, reboot when checking depress menu to verify recordings, if no recordings menu not finished booting.
Set aspect ratio MENU, OPTIONS, etc.
should take about 20 minutes per receiver.

3D Programming and 7000 Series set top box

I want to watch ESPN 3D but the screens are split on my Panasonic 3D Plasma screen. It is part of the Ultimate HD package but I have not been able to see it. The technicians at Verizon give me a different story each time I talk to them. One of the techs told me I need a 7000 series box to view 3D content. Can anyone tell me if this is true or give me suggestions to make this work? I also wonder if I need to connect the HDMI cable from the set top box directly to the tv via a 1.4 HDMI cable without going through my "non 3D capable" receiver or if a 1.3 HDMI cable will work like it does with my Playstation. Thanks.
Kurt

I had the same problems. This is what you need to do if you haven't tried it yet. EPSN 3D broadcasts in 720P, so you have to go to settings and change your video settings to 720P, my guess is you probably have it set to 1080i. After setting it to 720p, then set your TV 3D setting to top and bottom and it should merge the picture. I would set the setting back to 1080i when you are done with watching the channel, the movies on demand I believe are 1080i and 3D setting side by side. Hope that helps.

****Standard Set Top Box/Menu Guide Problem****

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Standard Set Top Box/Menu Guide Problem