Standard templates not viewed in ic web client.

Hi,
We have CRM 4.0. I created some standard tempate through t-code CRM_ERMS_MAILTEMPL. When I am logging in IC web client, I am not able to see my templates. This is the first time this functionality is being used at our side. I cannot see my template in the dropdown in IC web client. I need to click on More and then search and still I was not able to see any templates.
What could be the reason. I checked various settings but was not able to do it. In CRM 4.0 , I don;t know how ERMS is set up. Do we need to apply some note to have it worked. i checked CRM_ERMS_WF_CUST and link is also activated. Anyone who has done this setup in CRM 4.0 and ERMS kidnly let me know. I will really appreciate your help in this.

Hello,
You need to assign the mail form templates to a standard response group in the IMG (transaction CRMC_IC_RESPNGRPX) and then assign the standard response group profile to your Interaction Center WebClient profile (or CRM business role). That's probably the two steps you are missing.
Regards,
john

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