Stange behaviour HP printer Photosmart B9180

Today suddenly i have troubles printing from Adobe Photoshop CS5.
When i choose print, the settings dialog comes. Then when i press " print settings " Photoshop crashes
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00007fff78b6d3f8
When i save my image and print it with Aparture i can perform all settings BUT the print result is a paper dripping in wet ink. The printer spoils the whole paper with all colours making one mass of wet ink. (luckely i could clean the floor, because the ink dripped of all sides of the paper)
I noticed a recent update of HP printer software for OSX Lion from Apple? Maybe it has to do something with this?
When i print a testpage from the built in printer menu it works perfectly.

I solved my problem. (thanks to Robin Warren) It's all about the new HP printerdriver that was rolled out 8 aug 2011, called Version 3.3
The crash problems and the huge ink spill problems are gone.
I posted my problem in the HP forum also:
http://h30434.www3.hp.com/t5/Mac-printing-and-scanning/Very-stange-behaviour-Pho tosmart-B9180-prints-with-huge-amount/td-p/804413
The solution is roll back to driver version 3.2 !
This driver is not available on Apple and HP, so follow the instruction in the HP posting ( in short, replace the HP folder in Printers from a backup)
If you do not have a timemachine copy from 2 months ago, i provided the whole HP folder as a download.
I know it's not the best way to solve problems, but i'm annoyed that there was NOBODY from HP supporting my threath.

Similar Messages

HP Printer update 2.7 causes inky disaster with Photosmart B9180

Just a heads up that installing the HP printer update 2.7 through software update creates a huge problem with the Photosmart B9180. After routinely installing this update last month, I finally decided to print something. It came out of the printer almost black and dripping with ink. It dripped on my hardwood floors and splashed on my hardwood cabinets. I was able to sop up the ink, wash and dry the floor and cabinet before the ink dried. I first assumed that the printer had simply failed after a few years of use.
Then I googled to find out that the problem had been experienced by others and was due to the new printer driver distributed by Software Update as v. 2.7 for a variety of printers. The update takes the B9180 driver to version 3.3.0. It was very difficult find the earlier version of the driver to install, but fortunately, I had saved HPPrinterDrivers2.5.2 from November 2010, and installing that version took my printer back to behaving normally. Now I get alerts from Software Update to install the HP printer update 2.7, which would of course, recreate this problem with the printer. I hope that Apple will stop distributing this update until HP fixes its driver for the B9180. Here is a link to the forum that first reported the problem: http://h30434.www3.hp.com/t5/Mac-printing-and-scanning/Very-stange-behaviour-Pho tosmart-B9180-prints-with-huge-amount/m-p/879141#M20791
HP has not responded to these posts on its own forum.

I agree. But as I said in my first post, my HP Photosmart Premium All-in-One c309a continues to work fine. But I have had this kind of issue before. Last time in what I think was HP 2.6 update it was the c309a that lost the ability to scan (the tab disappeared from the print preferences for the printer). At the time I was advised that HP had messed things up. There were pages and pages on the HP support website devoted to trying to sort the issue out. But it took about a year for a further update to surface.
I am away for a few days now but will try your suggestion as well as a re-boot of everything on my return and then see if moving to Mountain Lion sorts it.

I have new printer Photosmart C410 and osx10.4.11. What do I need to do to make them work together?

I have new hp printer Photosmart C410a and Mac osx10.4.11. What do I need to do to make them work together?
My computer is:
Model Name:    iMac
Model Identifier:    iMac6,1
Processor Name:    Intel Core 2 Duo

Here is what you need to order:
http://store.apple.com/us/product/MC573Z/A?fnode=MTY1NDAzOA
Hope you are backing up anyway, but be sure you have an up to date backup. Repair permissions in Disk Utility, then restart from the Snow Leopard disk you buy (in the above link) and do an upgrade (only changes the OS), not a clean install (which wipes all data). Others on here may chime in on their thoughts on how best to do this, but I've never had trouble over 20+ years doing it this way. If you aren't having crashes and strange problems now you should be fine. Please write back or start a new thread (you'll get more help than continuing in this thread which has printing problems in the header) that has something like "Need help upgrading from Tiger to Snow Leopard" that will attract more help.

Keep getting "out of paper" message, cannot print Photosmart 3150

keep getting "out of paper" message even though tray is full. No paper jams, checked front and back doors. cannot print Photosmart 3150

Please read this post then provide some details. What printer model? What operating system?
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Connection with Printer Photosmart D110 with MAC OSX 10.7.3

The report on my printer Photosmart D110 shows I am connected but my MAC says printer not connected? It was working last week - What happened?

Cdero, welcome to the forum. Try printing a network configuration page. Follow these steps to print a configuration page.
Touch the button ( ) next to the Setup icon ( ) in the lower-left corner of the HP product control panel. The Setup menu opens.
Touch the Right Arrow button ( ) to scroll through the options and select Wireless , and then touch OK . The Wireless menu opens.
Touch the Right Arrow button ( ) to scroll through the options and select Wireless Settings , and then touch OK . The Wireless Settings menu opens.
Touch the Right Arrow button ( ) to scroll through the options and select Print Network Configuration Page , and then touch OK .
Let me know if the printer has an IP address. Should be in this format: 123.456.789
Thanks!
-Sean
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

Having successfully reinstalled hp inkjet printer Photosmart 6520 it doesn't show up anywhere on the computer; not can I find Printer Setup. Help! newo

Having reinstalled an accidentally deleted HP inkjet printer Photosmart 6520, I can't find it anywhere on the computer, nor can I find Printer Setup. Your help valued,
newo

Eric, I'm sorry not to be much help. As I'm not technically minded I was finding it hard to follow Paul's questions and he sorted it himself, but did say that it was to do with configuration.
Elizabeth

Top third of second and subsequent pages not printing Photosmart 5520

Priniting documents in Photosmart 5520
Top third of second and subsequent pages not printing Photosmart 5520
Thank you
A

Hello @Andyroo9 , and welcome to the HP Forums!
I see you are looking into print issues.
I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information we can provide you with accurate information.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Also, do you have any issues making a copy?
Does this issue occur from multiple programs?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Photosmart B9180 not printing black

i am not getting black ink on any of my prints
i used the printer the other day and it was fine
the black ink cart is at about 88%
i did get a message about ink carts that had expired but ignored it as i always do so i am not sure if this is the cause of this problem
is this a failure of the ink cart and if so is there a manual fix or do i have to buy a new one

Hi @shiftee,
I understand your black ink is not working. I suggest using the following document to troubleshoot the issue: HP Photosmart Pro B9180 and B9180gp Photo Printers - Color Blocks on the Test Page are Streaked or M....
If the issue persists, you might consider replacing the black cartridge. Keep in mind, the root cause may not be the cartridge, it could be the printer, you may even consider calling us. We may be able to offer you a discount on a newer printer model, or discuss available out of warranty options.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
Best of luck!
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Photosmart B9180 Duplex Printing - Can you do it?

I know duplex printing is not 'supported' but can you do it anyway manually? What harm would there be? Have you tried it?

Hello, Support, in this context, means the product driver doesn't have the capability of manual duplex printing. In order for this product to print 13" x 19" media, this product has to push the media out the back of the printer, hence no room for a duplexer. Many of the our other HP consumer and commercial printers do support this feature. Would it hurt the b9180 to print duplexed? No, I just don't know of any easy way to do it. I suppose you could do it by printing one page at a time. Meaning, if you had a 2 page document you would have to send two separate print jobs and rotate and flip the 1st printed page before you sent the second job.
I'm curious, do you have a different idea on how to accomplish this task? If you do, I would be happy to test it out as I have a b9180 set-up here at my desk.
Miles
HP Employee

I own a photosmart b9180, it's hp's red headed stepchild

Every article in every pc mag always said "buy the best printer you can, you'll save in the long run on consumables".
I bet they never owned the b9180, lol. I paid $695 for the printer.
To fill it up with ink, it's 8 cartridges at $38.95 each, about $320. for ink.
I own a great scale, and when the cartriges tell the printer it's empty & it stops printing, I always weigh the "empty" cartridges.
There is always a 10-15 gram difference in these empty cartridges, don't make sense.
Last week I get an error message- can't print, replace 1 of the printheads.
So I call hp, buy the new printhead, install it & guess what?
I get a message that 2 other printheads need to be replaced.
So I call hp & order the remaining 3 printheads, b/c I don't want to install the 2 that were faulty & then get a message to
replace the fourth & final one.
So I install the other 3 printheads, the printer goes through it's half hour wakeup routine, aligments, calibrations etc.
Now when the problem first started last week I had all new ink cartridges installed, but by going though printhead cleanings, deep printhead cleanings,alignments & calibrations on the old printheads, then doing it when I installed the first new printhead, then doing it again when I installed the other 3 new printheads almost all the cartridges were empty.
So I get another set of new hp cartridges, put em in, and then I get a message that my grey cartridge, which is 5 minutes old is "either missing, damaged, or empty". I wanna kill myself.
Now tech support told me these printheads are designed to last 18 months. Are you serious?
I bet that little tid bit wasn't in their advertising/marketing brochures. Let me see- spend $600-700 for the printer,
spend $320 every time you need new ink, and after 18 months replace the printheads for $240.
What can I do? Someone already told me to use it as a boat anchor, so come up with something else.
I also own the 8550 wide format & b209 photosmart all in one. I purchased these 2 printers 8 months ago b/c I got tired of
what it cost to fill up the b9180. The ink for the other 2 printers is reasonable, plus they both take the same cartridge, so it gives me a little flexability.
Tech support told me they would sell me their new 7500 wide format all in one for $166, to make up for the b9180.
I said hey guys, your website has it for $179. where is the bargain? Plus I told them I recently purchased the 8550 & b209 b/c at that time hp didnt make a wide format all in one. So they want to sell me a wide format all in one. Nice, but then what do I do with the 8550 & b209? All I want from tech support is to make the 9180 work but they tell me it's printer failure.
Printer failure????? A $650 printer with $240 worth of new printheads, and $320 worth of new ink, and printer failure.
My heart is ready to fail.
Can anyone help me please.
BTW, I also own 2 13 yr old desk jet 722c's and NEVER had a problem with them. Only hp didn't write drivers for windows 7 so I can only use them with my windows xp system.
This question was solved.
View Solution.

razzamatazzboca wrote:
[snip] BTW, I also own 2 13 yr old desk jet 722c's and NEVER had a problem with them. Only hp didn't write drivers for windows 7 so I can only use them with my windows xp system.
There are Windows 7 drivers for the Deskjet 722c (720 series), they were written by HP and are delivered through Windows Update. If you have the Deskjet 722 connected to your XP machine you could share it and then do the following: on the Windows 7 machine go to the Devices and Printers folder, Add a Printer, Local Printer, Create a Port, Local Port, \\Computername\Printername (use the actual share name for the computer and printer), OK, then click on Windows Update and select HP for the manufacturer and HP Deskjet 720c.
If you have a 64 bit version of Windows 7 you will need to apply the patch here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Text cut of on very bottom of page when I print - Photosmart 6520; Macbook Pro

I don't know what's going on, but when I print two-sided from a word doc on my mac, the the lower half of the text at the very bottom of each page cuts off. Can anyone help me fix this problem? I'd really appreciate it.

Hi bkflores32,
Thank you for visiting the HP Support Forums! I see when you print a 2 sided document from Word to your HP Photosmart 6520 it cuts off the lower half of text on the bottom of each page. I would first like us to make sure it is not the hardware, please print out the 2 page document as single pages, now I want you to make a 2 sided copy. Does this cut off the bottom text or does this come out with no print quality issues?
If the copy comes out fine, please let me know the following:
1. What is your current Mac OS X?
2. Did you recently upgrade your Mac OS X?
3. Are all Apple updates installed and up to date?
I look forward to hearing from you.
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

How do I install a non-wireless printer (Photosmart 3210a) over a network?

I have just reported a problem to HP following downloading installation files as follows: With a new Pavilion system unit running Windows 7 Professional, to which is connected by USB a Photosmart 3210a, I wished have full access to the printer from a networked laptop running Windows XP. This had been perfectly possible when I was using the previous system unit which also ran XP.
The downloaded files for 7 installed without problem, the printer being detected straight away. When I downloaded the updated installation files for the laptop the software would not find the printer on the network since it seemed it was suitable only for a wireless enabled printer, and could not detect the printer attached to the system unit.
Whilst I appreciate that the majority of printers now available are wireless enabled, I find it slightly underhand to effectively disable an otherwise perfectly satisfacory and well-appointed piece of equipment. I would have thought that there ought to be a fix for this omission.
I should add that the original installation disk would not run, and required me to download an updated file for the XP OS. It was this file which caused the problem

I connected my Brother printer via USB cable.
You posted in the support forum for the Apple wireless routers.....the products shown below. Although you do not mention that you connected your printer to the USB port on the Apple router......we assume that this is what you meant to say. Would that be correct?

Unable to Communicate with Printer - Photosmart 6520

A few days ago this issue popped up out of no where. I've been using the printer for a few months now with out an issue, but all of a sudden all of our computers can no longer print. When ever I try an error pops up that the computer cannot communicate with the printer, and to try to update the IP address with the IP address tool.
So far what I've tried without any success:
- Restarting the printer.
- Restarting the router.
- Restarting the computers.
- Reconnecting the printer to the network (Rerunning the network setup.).
- Changing the IP address manually.
- Disabled the router firewall and computer firewall.
- Changed the wireless security on my router to WPA2 from WEP (Needed to do this anyway.).
- Uninstalling, then reinstalling drivers and software.
- HP Print and Scan Doctor (Sorry, left this one off. Doesn't detect any devices.)
The Photosmart 6520 says it is connected to the network and the printed wireless test page says the same thing, but none of the computer can print to it, or detect it.
So far I'm stuck there, as I can't locate the printer to finish reinstalling the drivers.
Having this issue on multiple devices.
- Desktop running Windows 7 Ultimate x64
- Acer laptop running Windows 7 Home
- Two different HP laptops running Windows Vista
Since it is affecting so many devices on different platforms I'm inclined to believe the fault lies with the router or the printer itself. Though since there's no other network issues and the printer itself shows it connects successfully to the network (I can also see it listed on the router client list.), I'm leaning more towards an issue with the printer.
Any help would be appreciated and thanks for your time.

Looks like you have done a lot of what needs to be done. Nice work!
Just want to clarify a few things.
Can you connect the printer to the router using a network cable?
Does the printer work fine if connected directly to the router via netowork cable?
If that works fine, please note the IP address and disconnect network cable.
Wireless:
From the 6520 , configure wireless connection
What is the printer's IP address when you have it assigned automatically and not manually?
If both IP addresses assigned are from same subnet (ex:192.168.x.x)
-can you ping the printer through the command prompt (in accessories) from a PC on the same network?
'Ping (address) xxx.xxx.x.x'
You should get back 3 lines showing the mil sec response if successful.
Sorry if I am asking you to do something you have already done.
I work for HP

Printer has stopped printing in black, HP Printer Photosmart 5514

My printer suddenly stopped printing in black. We have two computers networked wirelessly, and from my husband's computer there are no problems. From my computer I can print other colors, but not black. Test prints print in colors but not black. I have tried uninstalling software, reinstalling, and reconfiguring for wireless without success. Reinstallation seems to have gone OK but problem is not resolved. I have also tried to connect via a USB port, but no success here either. I turned off the firewall for the last installation but this did not help either.
Printer: HP Photosmart 5514
OS: Windows 7
No error message just blank pages
No system changes made
This question was solved.
View Solution.

Start by following the troubleshooting steps in this document, especially check the vent as shown in step three of Solution Six.
I suspect when you print the test page in Solution Six there will be no black ink on the page. Most likely the computer you have that appears to print in black has its media settings set to photo paper, which would use the color inks to print black.
If the printer is in warranty I would suggest you Contact HP for replacement.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Printer says "sending data..." and doesn't print (photosmart c440 & macbook pro snow leopard)

Hi, my photosmart C440 printer suddenly stopped working and wont print. The message says "Sending data..." forever but never prints. The printer is on but doesn't respond to what my computer says. I have a macbook pro snow leopard OS. This has never happened before, I didn't make any changes to the system. When the problem first appeared, I reinstalled the driver and was able to print once, then it stopped working. Then I installed snow leopard and it stil doesn't work.
Thank you!
This question was solved.
View Solution.

Let's reset the printing system:
- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Stange behaviour HP printer Photosmart B9180

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