StarOffice 9 Update 4 is out but I'm unable to download it

I bought a retail version of StarOffice 9 through Avanquest. Now when I try to download the newest patch from SunSolve I get the following error message:
User Not Authorized
You have selected premium content which requires a valid Sun Contract to access:
Why you are seeing this message:
Your current entitlement indicates you do not have a Support Contract or Software Subscription for this product. You can purchase one via contacting your local Sun Sales Representative for further information. If you do have a Support Contract or Software Subscription please follow the steps below. How to resolve this issue:
If you do have a valid contract please take the following steps to resolve your access issue:
1. Login into SunSolve (If not logged in)
2. Select "Update Account" and view your Sun Contract entitlements.
3. Add one or more contracts to associate more entitlements to your account*.
4. Ensure you log out and log back in after adding a contract to activate your session.
*Note: If you are a Member Support Center user you already have all the Contracts and entitlements associated to your company. If you are a Member Support Center user and still do not have access then you will need to contact your local Sun Sales Representative to purchase the relevant support for this product.
If you believe you should have access:
Please take a few minutes to select the Feedback icon [ + ] Select the problem area and ensure you enter your email address and description of the problem you are facing including the content you are trying to view. The SunSolve team will research the issue and reply to you. New to SunSolve and you would like to purchase a Subscription or Service Plan:
With a Sun Service Plan you have comprehensive access to Sun's online technical resources and servies, not to mention software releases and updated, phone support and, for Sun Systems, the option for fully integrated hardware service coverage. In short, all of the essentials. Find the Plan that's Right for You!
What's wrong? Do I need to buy a support contract or is something wrong with the page?
Regards
Sebastian
Edited by: sebhen on 25.02.2010 01:21

Today I got the following email:
Hello,
The StarOffice Update process has been reviewed and the product updates are available from SunSolve starting next week. Please login on SunSolve and select the Product and Updates link from the home page. On the Product and Update page look for the Downloads section on the lower left hand side and select Star Office.
We apologize for any inconvenience.
Sincerely,
Sun Web Team
Sun Microsystems, Inc.
So, let's see what's happening on monday.
Regards,
Sebastian

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StarOffice 9 Update 4 is out but I'm unable to download it

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