Start BEX via RRMX doesn't work

Hello
BW 3.5 /SAP GU 6.2
It is possible to access bex via system-> program-> BEx -> analyzer.
However transaction RRMX doesn't start BEX . There is also no error message. But the EXCEL Process starts ( seen in the Windows Task Manager) and disappears immediately.
I have also checked authorization, where everything is ok.
Please has anyone a good idea how to solve or at least some investigation ideas.
Best regards
Christian Baumann

> Hi,
>
> First try this->
> Open business explorer through the start menu.
>
> If not, then Restarting the BW server will work.
>
> Regards,
> San!
Hello
Thanks a lot of your answer. Perhaps I didnt write all important information on this issue down.
It is a user, who is not able to start Bex via RRMX. However when I start RRMX it works perfectly and we are on the same platform.
Do you have another idea?

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