Start the SLA clock for Service Requests Only After all Review Activities are Completed

Hi all,
I have a client who is looking for this functionality. At this stage I cannot think of a solution, certainly not a supported one.
Does anyone have any suggestions?
TIA,
Joe.

Hi,
you can define from Which date the SAL shoukd be calculated, see this Post for more Informations:
http://blogs.technet.com/b/servicemanager/archive/2012/02/07/notifying-before-sla-breaches.aspx
So, you can add a custom Field, which will be filled with a SCO Runbbok, after all RA Activity are closed.
Seidl Michael | http://www.techguy.at | twitter.com/techguyat |
facebook.com/techguyat |
youtube.com/techguyat

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Incident Management in CRM 7.0 - Stopping the SLA clock

Hi Gurus
We're implementing IT Service Desk on CRM 7.0.
In our process for logging Incidents, some of our Service Teams are not connected to the CRM system and we've decided to exclude them from the SLA processing.
Therefore when we assign the call to this Service Team, we want to stop the SLA clock for the current incident.
Is this possible and if so how do we make it work.
Many Thanks in advance
Regards
Panduranga

Hi Gurus
We're implementing IT Service Desk on CRM 7.0.
In our process for logging Incidents, some of our Service Teams are not connected to the CRM system and we've decided to exclude them from the SLA processing.
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Many Thanks in advance
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Panduranga

SLA for service request\service order without create a service contract

Hello Experts,
We are using CRM 7
Is there a possibility to determine SLA for service request\service order without create a service contract?
We have defined:
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Hi Tal Tal
Your steps are correct and i hope you did these too
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Gurus
I am using action profile for Service request management in SAP 7.0.
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Hi John,
Good Morning.
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I am using SQL Server 2012 Report Builder 3.0.
I have my Data Source added - DWDataMart
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First, you will need to get the support group ID's in the warehouse before you can run reports for them. I found that putting these queries in their own stored procedure was a better path.
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from dbo.IncidentTierQueues as IR
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select SR.ServiceRequestSupportGroupId, SR.ServiceRequestSupportGroupValue
from dbo.ServiceRequestSupportGroup as SR
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Enter the the support group ID's into your work item query.
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or service request to the workitem entry and from there to the Assigned Users, Affected Users, or Affected Configuration Items. Each relationship has it's own separate fact views.
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Event Category: Management
Event ID: 107
Date:  10/29/2008
Time:  10:36:25 AM
User:  N/A
Computer: DC
Description:
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Please help.

Thanks for the link to the Reporting Services forum. I found the fix in this thread:
https://forums.microsoft.com/MSDN/ShowPost.aspx?PostID=3644545&SiteID=1
I had to create a registry key and reboot:
1.
Click Start, click Run, type regedit, and then click OK.
2.
Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
3.
In the right pane, locate the ServicesPipeTimeout entry.
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a.
On the Edit menu, point to New, and then click DWORD Value.
b.
Type ServicesPipeTimeout, and then press ENTER.
4.
Right-click ServicesPipeTimeout, and then click Modify.
5.
Click Decimal, type 60000, and then click OK.
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6.
Restart the computer.
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I have 2 instance of SQL Server in same server. A is installed first and B next.
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B can be started normally.
A worked normally week ago. There has been only one thing what I may have to server since that.
I have installed MondoDB. Currently MondoDB it is stopped.
windows could not start the SQL Server (MSSQLSERVER) service on Local computer
Error 31: A device attached to the system is not functioning.
Kenny_I

I don't see anything special in event logs.
Data file of both SQL Server instance are located on same C drive of same server.
Kenny_I
Hello Kenny,
The main issue is not related to SQL server .SQL is at receiving end its hardware or the cables ( not sure which one) are the one causing issue.
I serached
http://social.msdn.microsoft.com/Forums/windowsdesktop/en-US/111da2ae-0a86-41a5-ba03-7d1c0cc91ea9/windows-error-code-31a-device-attached-to-the-system-is-not-functioning-properly?forum=wdk
http://www.chicagotech.net/netforums/viewtopic.php?f=1&t=6467
Please mark this reply as the answer or vote as helpful, as appropriate, to make it useful for other readers

Windows could not start the Network Location Awareness service on Local computer

i have a dell inspiron 1501 laptop running windows vista home premium media center edition. i have recently been getting an error when trying to view networked computer saying "connection status: unknown" and "the dependency service or group failed to start". i started by disabling and re-enabling the driver and that did not help. i then brought up the services.msc thing and started looking at the networking services. i noticed that the Network Location Awareness service was not started so i tried to start it. i got a popup message saying "Windows could not start the Netwrok Location Awareness service on Local Computer. Error 0xc000096: 0xc0000096".
i also get an error popup when i try to start the Network List service saying "Windows could not start the Network List Service service on Local Computer. Error 1068: The dependency service or group failed to start".
what might i have done to make this happen and what can i do to try to fix it?
haus

Hi,
Thank you for the post.
I fully understand the inconvenience the issue has been caused and the current situation can be frustrating. Please try the following steps for troubleshooting.
1. Please start the computer in Safe Mode with Network and check the result. If the issue disappears, please perform a clean boot.
For the detailed steps, please refer to the step 1 and 2 in the KB article 936214 (http://support.microsoft.com/kb/936214).
2. If the issue persists, please check the system file by using the command SFC /scannow.
For more information, please refer to the KB article 929833 (http://support.microsoft.com/kb/929833).
If the above suggestions do not resolve the issue that service fails to start up, please understand that debug and dump analysis may be required for further troubleshooting. Also, in most cases, it is necessary to check the source codes. However, debugging is out of our forum’s support boundary. A support call to our product service team is needed for the debugging service. In this case, I’d like to suggest contacting Microsoft Customer Support Service (CSS) for assistance so that this issue can be resolved efficiently.
To obtain the phone numbers for specific technology request, please check the website listed below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS
Thank you for your understanding.
Sincerely,
Joson Zhou
Microsoft Online Community Support

SPP 4.30 windows could not start the rwd uperform monitoring service

Hi, i just install spp 4.30 with two servers, one for the sql databases, and the other for the search server and vignette.
Windows server 2008. 64 bits
All the installation was ok, but when you try to configure the server it doesn't show the web page.
The rwd uperform monitoring service can not start and send the following error:
Windows could not start the rwd uperform monitoring service error 1067.
Any ideas.
thanks
Edited by: Idel Gorodezky on Jun 26, 2011 3:14 AM

Hi, thanks for the Help, i am sending the logs.
- <Log>
- <Entry Type="Error" Id="f19c1f86-8e6e-4bee-8c18-312e7edb23d2">
<Date>6/27/2011 1:23:09 AM</Date>
<ThreadID>9</ThreadID>
<ErrorCode>24-01-014</ErrorCode>
<RoutineNamespace>RWD.uPerform.CMS.Vignette.VerifyLicense</RoutineNamespace>
<FriendlyMessage>An error occurred while verifying license.</FriendlyMessage>
<Message>The remote server returned an error: (401) Unauthorized.</Message>
<StackTrace>at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request) at System.Net.WebClient.DownloadData(Uri address) at RWD.uPerform.CMS.Vignette.GetBytesFromServer(Uri uri, CredentialSet CredentialsToUse, String postData) at RWD.uPerform.CMS.Vignette.GetStringFromServer(Uri uri, CredentialSet CredentialsToUse, String postData) at RWD.uPerform.CMS.Vignette.VerifyLicense() at RWD.uPerform.WindowsService.QueueMonitor.VerifyLicense()</StackTrace>
<Parameters />
</Entry>
- <Entry Type="Error" Id="2a9ca666-2f94-4cb0-86e9-62254c21e2ec">
<Date>6/27/2011 5:39:02 AM</Date>
<ThreadID>9</ThreadID>
<ErrorCode>24-01-014</ErrorCode>
<RoutineNamespace>RWD.uPerform.CMS.Vignette.VerifyLicense</RoutineNamespace>
<FriendlyMessage>An error occurred while verifying license.</FriendlyMessage>
<Message>The remote server returned an error: (401) Unauthorized.</Message>
<StackTrace>at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request) at System.Net.WebClient.DownloadData(Uri address) at RWD.uPerform.CMS.Vignette.GetBytesFromServer(Uri uri, CredentialSet CredentialsToUse, String postData) at RWD.uPerform.CMS.Vignette.GetStringFromServer(Uri uri, CredentialSet CredentialsToUse, String postData) at RWD.uPerform.CMS.Vignette.VerifyLicense() at RWD.uPerform.WindowsService.QueueMonitor.VerifyLicense()</StackTrace>
<Parameters />
</Entry>
- <Entry Type="Error" Id="7c26d18a-fadf-49f1-8f0f-881ea4d33fa0">
<Date>6/27/2011 10:59:44 AM</Date>
<ThreadID>9</ThreadID>
<ErrorCode>24-01-014</ErrorCode>
<RoutineNamespace>RWD.uPerform.CMS.Vignette.VerifyLicense</RoutineNamespace>
<FriendlyMessage>An error occurred while verifying license.</FriendlyMessage>
<Message>The remote server returned an error: (401) Unauthorized.</Message>
<StackTrace>at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request) at System.Net.WebClient.DownloadData(Uri address) at RWD.uPerform.CMS.Vignette.GetBytesFromServer(Uri uri, CredentialSet CredentialsToUse, String postData) at RWD.uPerform.CMS.Vignette.GetStringFromServer(Uri uri, CredentialSet CredentialsToUse, String postData) at RWD.uPerform.CMS.Vignette.VerifyLicense() at RWD.uPerform.WindowsService.QueueMonitor.VerifyLicense()</StackTrace>
<Parameters />
</Entry>
- <Entry Type="Error" Id="0bd8fe26-8265-4b2e-a192-0b6513eb5ad8">
<Date>6/27/2011 12:01:15 PM</Date>
<ThreadID>9</ThreadID>
<ErrorCode>24-01-014</ErrorCode>
<RoutineNamespace>RWD.uPerform.CMS.Vignette.VerifyLicense</RoutineNamespace>
<FriendlyMessage>An error occurred while verifying license.</FriendlyMessage>
<Message>The remote server returned an error: (401) Unauthorized.</Message>
<StackTrace>at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request) at System.Net.WebClient.DownloadData(Uri address) at RWD.uPerform.CMS.Vignette.GetBytesFromServer(Uri uri, CredentialSet CredentialsToUse, String postData) at RWD.uPerform.CMS.Vignette.GetStringFromServer(Uri uri, CredentialSet CredentialsToUse, String postData) at RWD.uPerform.CMS.Vignette.VerifyLicense() at RWD.uPerform.WindowsService.QueueMonitor.VerifyLicense()</StackTrace>
<Parameters />
</Entry>
- <Entry Type="Error" Id="b8b0694b-5214-4871-9bc6-b8af11dadf6f">
<Date>6/27/2011 1:06:19 PM</Date>
<ThreadID>9</ThreadID>
<ErrorCode>24-01-014</ErrorCode>
<RoutineNamespace>RWD.uPerform.CMS.Vignette.VerifyLicense</RoutineNamespace>
<FriendlyMessage>An error occurred while verifying license.</FriendlyMessage>
<Message>The remote server returned an error: (401) Unauthorized.</Message>
<StackTrace>at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request) at System.Net.WebClient.DownloadData(Uri address) at RWD.uPerform.CMS.Vignette.GetBytesFromServer(Uri uri, CredentialSet CredentialsToUse, String postData) at RWD.uPerform.CMS.Vignette.GetStringFromServer(Uri uri, CredentialSet CredentialsToUse, String postData) at RWD.uPerform.CMS.Vignette.VerifyLicense() at RWD.uPerform.WindowsService.QueueMonitor.VerifyLicense()</StackTrace>
<Parameters />
</Entry>
- <Entry Type="Error" Id="370efaa4-1f71-413c-a027-126b31693932">
<Date>6/27/2011 4:17:07 PM</Date>
<ThreadID>9</ThreadID>
<ErrorCode>24-01-014</ErrorCode>
<RoutineNamespace>RWD.uPerform.CMS.Vignette.VerifyLicense</RoutineNamespace>
<FriendlyMessage>An error occurred while verifying license.</FriendlyMessage>
<Message>The remote server returned an error: (401) Unauthorized.</Message>
<StackTrace>at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request) at System.Net.WebClient.DownloadData(Uri address) at RWD.uPerform.CMS.Vignette.GetBytesFromServer(Uri uri, CredentialSet CredentialsToUse, String postData) at RWD.uPerform.CMS.Vignette.GetStringFromServer(Uri uri, CredentialSet CredentialsToUse, String postData) at RWD.uPerform.CMS.Vignette.VerifyLicense() at RWD.uPerform.WindowsService.QueueMonitor.VerifyLicense()</StackTrace>
<Parameters />
</Entry>
</Log>
<configuration>
<appSettings>
    <add key="DataSource" value="fifcrsppdb01" />
    <add key="Database" value="uperformGlossarydef" />
    <add key="DatabaseEngine" value="SQLserver" />
    <add key="DatabasePort" value="1433" />
    <add key="DatabaseSchema" value="glossaryPublic10" />
    <add key="ConnectionModifier" value=";pooling=false" />
    <add key="DatabasePassword" value="Zn4Od3shJCfR6hrx0ALMNg==" />
    <add key="DatabaseUser" value="glossaryPublic10" />
    <add key="Flags" value="0" />
    <add key="SMTPServer" value="172.16.3.114" />
    <add key="SMTPDomain" value="16.3.114" />
    <add key="HostName" value="FIFCRSPPAP01.ccr.co.cr" />
    <add key="HostPort" value="80" />
    <add key="HostProtocol" value="http" />
    <add key="GlossaryEnabled" value="True" />
    <add key="GlossaryUseRTF" value="True" />
    <add key="GlossaryDefaultLanguage" value="en-US" />
    <add key="VignetteIntegrated" value="True" />
    <add key="InstallLocation" value="C:\Vignette\Collaboration\" />
    <add key="ErrorLog" value="WWW\uPerformWS\logs\ServerErrors.xml" />
    <add key="DataFolder" value="WWW\RWD\Data\" />
    <add key="LibraryStructure" value="en-US_rwdDocLib.xml" />
    <add key="WorkingLocation" value="WWW\uPerformWS\WorkingFolder\" />
    <add key="ErrorMaxSize" value="1000000" />
    <add key="ErrorHistory" value="30" />
    <add key="GlossaryQueue" value=".\private$\GlossaryQueue" />
    <add key="PublishingQueue" value=".\private$\PublishingQueue" />
    <add key="ImportExportQueue" value=".\private$\ImportExportQueue" />
    <add key="ErrorQueue" value=".\private$\ErrorQueue" />
    <add key="UserManagementQueue" value=".\private$\UserManagementQueue" />
    <add key="Transforms" value="WWW\uPerformWS\ms\PublishingData\Base Static\xml\transforms" />
    <add key="CurrentVersion" value="4.30" />
    <add key="TrustAllCertificates" value="True" />
    <add key="WebRequestTimeout" value="600000" />
    <add key="LdapAuthentication" value="ServerBind" />
    <add key="WordtoHTML" value="True" />
    <add key="WordtoPDF" value="True" />
    <add key="PPTtoPDF" value="True" />
    <add key="ExceltoPDF" value="True" />
    <add key="WordtoSource" value="True" />
    <add key="PPTtoSource" value="True" />
    <add key="ExceltoSource" value="True" />
    <add key="PublishedContent" value="WWW\ucontent\" />
    <add key="PublisherConfig" value="WWW\uPerformWS\ms\PublishingData\configuration files\transformation.settings" />
    <add key="Templates" value="WWW\uPerformWS\ms\PublishingData\Base AppData\templates\" />
    <add key="BaseStatic" value="WWW\uPerformWS\ms\PublishingData\Base Static\" />
    <add key="BaseAppData" value="WWW\uPerformWS\ms\PublishingData\Base AppData\" />
    <add key="PensListenerPath" value="WWW\uPerformWS\" />
    <add key="Upgrade" value="WWW\uPerformWS\ms\PublishingData\Upgrade\" />
    <add key="EnableDocSIM" value="True" />
    <add key="EnableDocXHTML" value="True" />
    <add key="EnableDocPDF" value="True" />
    <add key="EnableDocWORD" value="True" />
    <add key="EnableDocPPT" value="True" />
    <add key="EnableCourseSIM" value="True" />
    <add key="EnableCoursePDF" value="True" />
    <add key="EnableCourseWORD" value="True" />
    <add key="EnablePPTXsource" value="True" />
    <add key="EnablePPTXpdf" value="True" />
    <add key="EnableXLSXsource" value="True" />
    <add key="EnableXLSXpdf" value="True" />
    <add key="EnableDOCXsource" value="True" />
    <add key="EnableDOCXhtml" value="True" />
    <add key="EnableDOCXpdf" value="True" />
    <add key="SystemPassword" value="" />
    <add key="IntegrationEnabled" value="False" />
    <add key="IntegrationUserName" value="" />
    <add key="IntegrationPassword" value="" />
    <add key="IntegrationURL" value="" />
    <add key="IntegrationOutgoingPolicy" value="" />
    <add key="IntegrationIncomingPolicy" value="" />
    <add key="PolicyFile" value="WWW\uPerformWS\wse3policyCache.config" />
    <add key="WebRequestQueryString" value="SMSESSION=NO" />
    <add key="SiteMinderCookie" value="SMCHALLENGE" />
    <add key="SiteMinderDomain" value="" />
    <add key="TivoliCookieName" value="" />
    <add key="TivoliCookieDomain" value="" />
    <add key="TivoliWebSEALJunction" value="" />
    <add key="TivoliWebSEALBaseURL" value="" />
    <add key="AuthenticationType" value="Basic" />
    <add key="LDAPTimeout" value="10" />
    <add key="UserPageSize" value="2000" />
</appSettings>
</configuration>

Unable to find the published output for this request - problem

Hi ,
In the invoice Payables module i modified a report to be open in xml and not text as it was. The program name of this report iis Print Invoice Notice. I did same thing we normally do to register a xml report in ebs.
The problem is that when i run the report from the invoice form and from the button wich call this raport i get this error:
Unable to find the published output for this request.
No output file exist for the request
and if i see the log file i get this message :
Arguments
P_INVOICE_ID='10243'
APPLLCSP Environment Variable set to :
XML_REPORTS_XENVIRONMENT is :
+/oracle/prodora/8.0.6/guicommon6/tk60/admin/Tk2Motif_UTF8.rgb+
XENVIRONMENT is set to /oracle/prodora/8.0.6/guicommon6/tk60/admin/Tk2Motif_UTF8.rgb
Current NLS_LANG and NLS_NUMERIC_CHARACTERS Environment Variables are :
AMERICAN_ALBANIA.UTF8
+' '+
REP-3000: Internal error starting Oracle Toolkit.
Report Builder: Release 6.0.8.27.0 - Production on Fri Mar 27 02:30:46 2009
+(c) Copyright 1999 Oracle Corporation. All rights reserved.+
The thing is that if i run this report from Other ->Request -> Run of the same module this raport runs correctly
And if i change the output of my report (From concurrent manager) to text its open correctly even from there where i want to open it.
Can anyone give me any sugestion why i get this error while i try to open this xml publisher report from a button in a form in application?
PS: i am using ebs 11.5 version
Thanks in advance,
Best regards

Hi,
REP-3000: Internal error starting Oracle ToolkitThis errors was discussed many times before in this thread, so please search for REP-3000 and fix this error first ( [REP-3000|http://forums.oracle.com/forums/search.jspa?threadID=&q=REP-3000&objID=c84&dateRange=all&userID=&numResults=15] )
Regards,
Hussein

Itunes 11 will not install on my Windows 7 computer because it cannot start the 'Apple Mobile Device' service, what can I do?

itunes 11 will not install on my Windows 7 computer because it cannot start the 'Apple Mobile Device' service, what can I do?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
and paste into:
C:\Program Files (x86)\iTunes
The above paths would be for a 64-bit machine. Hopefully the same fix with the " (x86)" omitted would work on 32-bit systems with the same error.
tt2

How to get the version no. for service po?

Hi,
How to get the version no. for service po?For material po we are getting the version from EKKO-REVNO but for service po Ekko-revno is blank.
Regards,
Rachel.

Hiee,
It is not like service PO does not have revision.
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MM->Purchasing->Version management -> External documents
Here check for your doc type and purchase org version management is active.
Regs,
Appie

Service Request disappears from the list of My Service Requests after changing status to In process

Service Request disappears from the list of My Service Requests after changing status to In process
Incident manager (resp.) > Agent Dashboard

Hi,
As far as I know, this is a new feedback, Please vote this customer voice, here is the link:
http://feedback.azure.com/forums/216926-service-bus/suggestions/6062851-batching-in-rest-api, or create a new voice at azure feedback forum:
http://feedback.azure.com/forums/34192--general-feedback
Best Regards,
Jambor
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click
HERE to participate the survey.

Getting error "Unable to find the published output for this request"

1. Created a Data Template
2. Created a Data Definition using the above Data Template
3. Created a RTF template and registered the same in XML Publisher Administrator
4. Created Concurrent program for the data template using 'XDODTEXE' as executable
5. Ran the above concurrent program and it completed successfully.
6. When I click the 'View Output' button in Oracle applications it says "Unable to find the published output for this request".
7. I can see the XML output in the $APPLCSF/out directory.
8. Also the short name for concurrent program and data definition code and template code are same.
I assume the Concurrent Manager’s Output Post Processor is not able to setup the layout template to the generated XML.
Am I missing something here. Can anyone come across this issue.
I have the XML publisher 5.6.1 patch on the DB. Do I need to take 5.6.2 Patch to fix this issue.
Thanks

I tried again after applying XDO 5.6.2. I am still not able to see the output.
Here is the logfile info. There is no mention of OPP or PUBLISH section:
XDO Data Engine ver 1.0
Resp: 21540
Org ID : 101
Request ID: 348042
All Parameters: p_batch_id=7169
Data Template Code: AUDRPT
Data Template Application Short Name: XXCUST
Debug Flag: Y
{p_batch_id=7169}
Calling XDO Data Engine...
Start of log messages from FND_FILE
End of log messages from FND_FILE
Executing request completion options...
------------- 1) PRINT -------------
Printing output file.
Request ID : 348042
Number of copies : 0
Printer : noprint
Finished executing request completion options.

Windows could not start the distributed transaction coordinator service on local computer

Dear All,
I'm having an issue starting the DTC service in windows 7 OS. I always got the error message below when im trying to start it.
"Windows could not start the distributed transaction coordinator service on local computer"
Thanks,
Melvin

Hi Melvin,
Please try the following methods to solve this issue:
Method 1: Re-create the MS DTC log, and then restart the service.
Click
Start, type cmd in the search box, and then press
Enter.
Type the command
msdtc -resetlog at the command prompt, and then press
Enter.
Warning: The msdtc -resetlog command can cause data corruption if it is used incorrectly. Make sure that you do not have any pending transactions when you run this
command.
Type the command net start msdtc, and then press
Enter.
Method 2: Set the logon account permissions for the MS DTC service
If Method 1 does not resolve the problem, set the logon account for the MS DTC service to have read and write permissions for the Msdtc.log file. Please follow the steps below:
Click
Start, type cmd in the search box, and then press
Enter.
Type the command
control admintools at the command prompt, and then press
Enter.
Double-click
Services.
In the Services pane, locate
Distributed Transaction Coordinator.
In the
Log On As column, note the account name. Note: The default logon account for the MS DTC service is the NETWORK SERVICE account.
Start Windows Explorer, and
then open the %windir%\System32\Msdtc folder.
Right-click the
Msdtc.log file, and then click Properties.
Click the
Security tab.
Click the logon account name that you noted
in step 5. For example, click the NETWORK SERVICE account name.
In the
Permissions pane, click to select the Allow check box for the following permissions: ◦Read & Execute
◦Read    ◦Write
Click
OK.
Click
Yes to accept the security warning.
In the
Services pane, right-click Distributed Transaction Coordinator, and then click
Start.
Method 3: Assign permissions to the NETWORK service to traverse the directory tree
Determine whether the NETWORK service has permissions to traverse through the folder. To do this, follow these steps.
Note: By default, the "Everyone" group has these permissions. For more information, go to the following Microsoft TechNet website:
Bypass traverse checking
Click
Start, type secpol.msc in the search box, and then press
Enter.
Browse through the following computer configuration:
        \Windows Settings\Security Settings\Local Policies\User Rights Assignment
Check for "Bypass traverse checking," and then add the "Everyone" group.
Update the Group Policy settings on the computer. To do this, click
Start, type gpupdate in the search box, and then press
Enter.
In the
Services pane, right-click Distributed Transaction Coordinator, and then click
Start.
Regards,
Lany Zhang

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