Start up issues on HP Touchsmart 600-1390

I recently noticed that my HP Touchsmart 600-1390 would shut down and then restart while working, viewing e-mails, etc.. I thought this was something out of the blue until it started happening more frequently. Now it will not even start up. There is power to the system ( I believe) because the power button "flickers" orange. The "worklight" underneath the speakers flickers every now and then. I cannot shut down with the power button as it will not respond. I can unhook the power cord and it will then shut down. When I plug the cord back in, the power button will turn orange and flickers again. Need some troubleshooting techniques before I take in for repair. I am not as familiar with touch screen technology for repair/troubleshooting so any help would be appreciated.
Thanks
Derrick

Hello Derrick,
First thing I would do in your case, would to make a power reset.
Remove the power cord and keep the power button pressed for 30 seconds.
Then connect the power cord and see the behaviour. If it persists, try to reset the memories in their slots.
If this fails, try to run the HP System Recovery using F11.
Let me know what was the outcome.
Thanks,
I work for HP! Please remember to provide and if this helped click ON

Similar Messages

Windows 8 Installation Issue on HP Touchsmart 600

I have been having this issue all day long and cannot figure out a fix! I turned to this website because I didn't think that it would be feasable for somone on Microsoft's side to help me, but I have Windows 7 currently installed and am just trying to do an upgrade. It is my work computer, so there is no way that I can do a full restore , so that is out of the equation. When installing Windows 8, it completes the installation as normal, but when it goes to do what I assume is the first boot up, it takes me to this screen and it says, oops, something went wrong during the installation. Windows 7 is being restored on your computer... And it is back to boring ole' Windows 7 for me. Can anybody provide me with some sort of solution or easy fix. I'm sort of computer savvy, so I might understand some things, but if the solution is really difficult, you might have to get basic with me. LOL
Thanks in advance for the help guys, I would truly appreciate it.
Kane W.

Do you have an exact model number? HP TouchSmart 600-????? AIO PC

Touchsmart 600 1390 - issue after upgrade to Windows 8 - DVDBD wont work.

I successfully upgraded to Windows 8 and although the harddisk ran non stop for about a week, with me dubbing 8 - WindowsWait... It eventually finished whatever it thought it was doing and is about normal now.
EXCEPT the DVDBD that is onboard now can not read any media. I have uninstalled and reinstalled the Windows driver several times but without any resolution. I have searched the HP website but there is nothing i have found there - drivers or advice.
Any ideas?

Hello,
You have used the drive to install windows right? Was the unit working before you have done the upgrade?
Optical drives should not give any problem after an upgrade, other components you might not get a driver due to manufacturer not releasing it, but not the optical drive...
Make sure you have your windows activated and you have all windows updates already installed...
How is the optical drive detected in windows explorer and device manager? Can you tell me how the drive is detected?
Thanks,
I work for HP! Please remember to provide and if this helped click ON

VIDEO/LIVE TV Playback stuttery/jumpy after 20min on WMC, Win 7, Touchsmart 600-1070a

A few weeks ago the playback of either recorded or live TV on my Windows Media Centre in Windows 7 on my HP Touchsmart 600-1070a PC started becoming jumpy after about 20 or so minutes of viewing. I turn WMC off and back on, but it still lags about 20 frames behind the audio playback, which interestingly is still smooth and even. I initiated a complete system restore back to factory settings which I thought might fix the problem. Unfortunately the problem is still occuring. Just this morning though, I received a message on my desktop saying: "Display Driver Stopped Responding and Has Recovered. NVIDIA Windows Kernal Mode Driver Ver 186-60 stopped responding and has successfully recovered." Could this be the problem? I have run HP diagnostics, and there are no errors appearing, although there really should be at least some indication as to why the image begins to lag behind the audio. Also, my digital TV signal could not finish as it could not receive a channel. My digital antenna was working fine until a few weeks ago when this stuttering appeared. Interestingly, watching a movie online also gives me a jumpy, stuttery playback after about 20 minutes. Can anyone help? Many thanks, Olga

Hello Varonte
Are you running Windows 7 32bit or 64bit? Have you tried updating or downgrading your video card drivers? Based on your first post it sounds like a driver issue. Since your video card driver is reporting that it is crashing is one symptom and the delay in video and not audio also indicates it may be video driver related.
NVIDIA Unified Graphics (Windows 7 32bit)
http://goo.gl/jza34
NVIDIA Unified Graphics (Windows 7 64bit)
http://goo.gl/8FnE2
Hello raysananto
Do you have Windows 7 32bit/64bit? I would suggest updating your video card drivers as well. As I stated above the problem sounds like a driver issue.
Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
When a solution is found please mark the post that solves your issue.

TouchSmart 600-1050 - Graphics Problem with MS Outlook

I have a TouchSmart 600-1050. When I open MS Outlook, and then open the Calendar in a separate window, the window opens as non-maximized and everything is fine. When I maximize the window (I start in Week view), the tasks below each day do not stretch to fit their now wider column. It's as if the graphics don't recalculate for that screen element. Once I am maximized and see the problem, I have to switch to another view (e.g. Month or Day) and back to Week and it will fix itself. Feels like a graphics problem, underpowered chipset or bug in driver (?).
This was not a problem on my HP Desktop I had before, and it is not a problem on my 3 year old Lenovo ThinkPad X60. All are running W7 and using Office 2007.
Any ideas? The graphics driver is up to date according to HP Update and Device Manager.
Thanks!

Thanks for your reply. I tried both of your suggestions and the issue occurred in both. I've never noticed the sub-content not maximizing properly in other apps, but haven't tested thoroughly.
Any other ideas would be greatly appreciated.
- Should I checked a different way to see if I have the latest drivers?
- Is there any way for me to upgrade my 600-1050 with the graphics card in the 600-1055? The 1050's "Mobile PCI Express Module" is open/available. Could I buy the nVidia GeForce GT 230 that comes with the 1055 and hook that up?
Only reason I suggest this is that the graphics seem sluggish to update at times.
Thanks.

Hp touchsmart 600-1000 desktop

i just upgraded or add to my HP touchsmart 600-1000 desktop pc memory module to 1 DDR3 PC3 10600 8GB, by factory default what was installed was only 2 x 2gb ddr3, total of 4gb installed in my desktop as memory. The problem now, it wont start normally, it keeps on rebooting.... is my desktop pc memory ram not upgradable? if no, how much is the maximum memory module and what specification other than pc3 10600mhz i can install? is the dd3 pc3 12800 not compatible?

Hello @Harvey26,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that you are looking to upgrade the RAM on your desktop computer, and that it is not able to boot properly with the new RAM installed. I would be happy to help you, but first I would encourage you to post your product number for your computer. Below is a is an HP Support document that will demonstrate how to find your computer's product number. I
How Do I Find My Model Number or Product Number?
I will also need to know if there are any error messages being displayed, or if there is a beeping sound. If there is a beeping sound, how many are heard in a row?
Please re-post with the necessary information, this way I will be able to research this further for you. I look forward to your reply!
Cheers!
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

HP Touchsmart 600 PC blue screen and video problems

Hi,
Just a quick bit about me before I get started. I am A+, Network+ and Security+ certified and have been working on computers for years. But this time I've run into something I haven't been able to diagnose and my friend doesn't want to format and reinstall windows on the machine. I've been working on a friends computer and its a HP Touchsmart 600 with Win 7 64bit. The biggest issue he is having is every few days it blue screens. The latest one was caused by ntoskrnl.exe ( nt+8f1b2 ). The majority of the blue screens have been ntoskrnl. I posted all the minidump files over on another forum and it was suggested Norton was causing the problems so I removed it but it hasn't solved the issue.
The other issue he is having is every now and then the screen gets blurry. He had been resetting the computer to fix this and I assumed it was a hardware problem. But it happened to me while I was looking at it last week and right after that I got a UAC control box that popped up for a program I had been installing and it was clear and when I clicked allow the entire screen cleared up and was just fine. I've updated all drivers on the machine and it has all the lastest windows updates. It doesn't have the latest touch screen software that is out. I believe it is version 4.0? He has the 3.0 version and he doesn't use the computer as a touch screen he uses a mouse and keyboard.
Any help or advice on this would be greatly appreciated.
thanks,
Dan

Hello Alaric_Eisen:
Shut down your computer. Or just disconnect the power cord. Reconnect power cord if you used that method. Turn on computer and holp down on F-11 key this is your full recovery method. Your computer should start a full recovery to factory settings. If this fails then you know the hard drive is shot or memory chips are damaged. Then take your computer in for repairs. Good Luck I hope the full recovery does the trick. Oh it will tell you if recovery fails another screen will display with more options just click on dynastic if it is your hard drive massaged will be hard drive not excist. Means hard drive is not being detected. Send computer in for replacement of parts.

Touchsmart 600 1410es, videocard replacement, need a bit of help

Good day,
I would like to upgrade my video card, Geforce GT210, on a new one - MXM 3.0A ATI Radeon 6770M GDDR5 1Gb,
When i change card, when i turn on PC, the screen is black, and nothing is going on, i feel that OS is loading, but screen is blank.
i tryed to take off Graphic Card, and turn on PC without it, but screen is black as well, but when check my Touchsmart 600 1410 support page, it says that i got integrated one, but if i got integrated one, why the screen is black, and how can i check if everything is ok?
And could you please say, if MXM 3.0A ATI Radeon 6770M GDDR5 1Gb compatible with E66 MotherBoard?
Thank you,
Kind Regards,
Nikita.

Hi Nakita_D_S:
I understand that you have a blank display after upgrading the video card.
Here is a link to a document on "Screen is Blank after Starting the computer."
http://bit.ly/1apEokG
Here is a link to the specifications of your desktop.
http://bit.ly/171K6Js
I hope this is helpful. If you require further assistance please reply back
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Memory modules not working on HP Touchsmart 600-1050sc desktop - update BIOS ?

Hi
I just bought 2 x 4GB DDR3 PC3 12800 memory modules from Cruical (see http://eu.crucial.com/eur/en/touchsmart-600-1050sc/CT5311446)
The modules does not work on my HP Touchsmart 600-1050 sc desktop. Acc to HP specs it should support 2 x 4GB (max 8 GB in total).
But the computer does not start (I have installed the modules correct). The manufacturer advises me to update my BIOS.
I wanna ask you guys, before I try suhc a thing, is there any chance this could help?
Thanks

Hi,
Its specs:
Memory upgrade information
Dual channel memory architecture
Two DDR3 SO-DIMMs (200-pin) sockets
SO-DIMM type-PC3-10600 (DDR3-1333)
Non-ECC memory only, unbuffered
Supports 2 GB DDR3 SO-DIMMs
Maximum memory only if using 2GB DDR3 DIMM modules.
Supports up to 8 GB on 64-bit PCs
Supports up to 4 GB* on 32-bit PCs
Please try PC-10600 RAM
Regards,
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Cant install any driver for Hp NVidia gt230 on Touchsmart 600-1055

Last few years I bought a HP Touchsmart oversea when I travelled to US then I brought it back to Australia. First couple months it was fine then one day I turned on the PC then It is just black screen after the window 7 boot screen then restart after few seconds. It keeps repeating that process unless I go to Safe mode and remove its NVidia driver and replace with window standard driver ( Video Controller VGA compatible) then I can boot up the window normally but cant use any program that require the delicated graphic card. I have tried hard to find its driver from every resources that I can find on the internet including Hp website and NVidia webiste but still again no luck. for 3 years I still cant find the driver for this that can make it working. What happened? is it my graphic card physically fault or because the software isusse? I forgot to mention that I even try to use the DVDs that I orders from HP USA and try to factory recovery but it is still having the same issue. I try to install many different version of window in cluding win 7 32&64 bits, Window 8 pro 64 bits then STILL NO LUCK. So could anyone please tell me what happened and how to fix it cause as I am aware that HP australia not support for HP USA product and I dont want to see my expensive desktop become a brick.
Thanks

Hello Trung_Hau_Le,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that you are having issues where you cannot use the higher end graphics card installed in your HP TouchSmart 600-1055 Desktop PC. The issue you are describing appears to be a physical issue and I think it would be best if you contacted HP technical support for repair options.
US support link to contact options for HP products purchased in the US.
Outside of US support link to contact options for HP products purchased outside the US.
Now just because you purchased the computer in Australia does not mean your warranty is not good in the US. I am providing you with a link to theHP Global Warranty and FAQs, which states the following:
HP Global Warranty covers HP products at the level of standard warranty offered in the country in which it is used. For example, a product purchased in country "A" and moved to country "B" receives the current warranty coverage provided by country "B" (if that product is marketed or supported in country B)
This means that your computer receives the same treatment in the US as a computer sold in the US. I would recommend you contact HP Technical Support to have your issue addressed.
I would like to thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

WEBCAM - desktop HP TouchSmart 600-1205it

My webcam stopped working suddenly.
I looked by the hardware seems to be desappeared.
I tried with the HP diagnostic tool but there is no diagnostic for the webcam.
I tried also to find the driver for the webcma on Hp website, but not able to find it!
Any solution?

Hello capriglia,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that your webcam has disappeared from the Device Manager on your HP TouchSmart 600-1205it Desktop PC. I am providing you with the HP Support document: Webcam Troubleshooting (Windows 7), which if you review and apply the suggestions provided should bring you to a resolution to your problem.
Please re-post if you require additional support. Thank you for posting on the HP Forums. Have a great day!
[Edited the link to the document for a Desktop computer]
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

HP TouchSmart 600-1070a lockup from overheating?

I'm repairing a Touchsmart 600-1070a that has suffered a fall from its desk (damaged the on/off switch, but that's fixed), already replaced the HDD which had bad sectors. There appears to be a lot of cumulative small hiccups including;
* sometimes will not even bring up the screen on powerup, remains black despite the fans running, power-LED on.
I suspect this was a gfx module issue or connector issue, as I loosened and forced the GFX module back into its connector and then unlocked and reseated the LVDS graphics lead and it -seems- to have solved the issue for now.
* when running, will intermittently crash Win7 and at which point the chipset heatsink region is exceptionally hot (about 50'C) and that is with the metal backing plate still attached.
For this, I'm not sure what approach to take. There's a substantial gapping between the heatsink for this chipset and the metal enclosure which is filled by a thermal-carrier pad. My suspicion is that the pressure of the rear-stand against the metal backing actually forces the chassis-pad-heatsink to bond, but I'm thinking now that the pad probably is due to be replaced as or another option sorted out as things are just getting too hot
Anyone else encountered a similar problem?
The GPU and CPU radiators have all been cleaned out with compressed air / brush and are working fine.
(picture showing the exposed mainboard without the metal backing enclosure. The heatsink in question is the orange one located at the center of the mainboard just near the memory.
This question was solved.
View Solution.

I placed a layer of thermal transfer padding that is normally used between transistors/MOSFETs and heatsinks, about 1mm thick, on top of the orange heatsink - seems to have now settled the system down, played a full length DVD and YouTube video concurrently without crashing.
So now we have chip|heatsink|transfer-padding|pale-transfer-thick-padding|metal-backing.
A little bit more active cooling would have been nice in the form of a fan somewhere, but so long as it doesn't crash I suppose. Metal enclosure is about 49'C around the location of the heatsink now.

HP Touchsmart 600-1370a Black Screen

Touchsmart 600-1370a product no. BU140AA Win 7 64 Bit A few weeks ago the PC would give prolonged beeps when turned on, so I would power off and on again and sometimes beep would continue or it would start normally. Whilst watching a short video clip the screen flashed and went back to desktop and a menu box popped saying NVidia graphics recovered from error (exact words not remembered) I then went to the website for my graphics card and downloaded updated driver and installed. This problem continued on and off, and then whilst working in photoshop the program shut down saying not enough memory to perform task (I have 6 gig ram installed). I checked devices under control panel and everything said working (no errors). Yesterday morning I turned on PC and it beeped, I turned off and truned on again and it didnt beep but I get nothing on screen its just black. The power on blue light is showing and the hdd drive light is flashing orange and I can hear the fans working, but get no sound nor anything on screen.
I purchased this pc in Jan 2011 and always kept up with windows updates etc and used the HP tuneups as required. A few months after initial purchase my BDROM drive was replaced under warranty as it stopped working. And now its out of warranty I cannot get my $2,000 computer to run. I have never plugged in any external items except for an ehd for file backups and sd card for photo transfer.
I also scan regularly, antivirus/malware updated

Hello KDesigns,
Like i said before, your model has a separate video card installed in to a MXM slot.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02542149&cc=us&dlc=en&lc=en&os=4063&product=428...=
If you remove this video card, you can try to use the onboard integrated video, (
Integrated Intel HM57 express graphics) check your motherboard details:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02017992&cc=us&dlc=en&lc=en&os=4063&product=428...
If you do remove it by yourself, then you can see if the problem is resolved, and you can decide if you a buy a new card or you use the onboard.
Thanks,
I work for HP! Please remember to provide and if this helped click ON

Heating problem with HP TouchSmart 600-1050sc

Hi There..
Got this recurring problem on my HP TouchSmart 600-1050sc. (No changes made to org. config)
Every time i open more then 2 browser windows, or set up more than one game client, the cooling fan goes into a frenzy. ;o(
On my old stationary computer, I would rip the computer apart, and clean all cooling modules with cuetips and a small wacuumcleaner to bring down overheating, but on this mashine it's not the obvious task. (Well seems like it would be a humongous job)
Anyone have experienced same problems, and have a clever solution ?
Kind regards, Agger

Hi Ashik_ch,
Welcome to the HP Support Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are concerned over the heat coming off your Envy. 60 degrees isn't overly hot for a CPU but here is an HP support document on Reducing Heat Inside the PC to Prevent Overheating. It will show you how to clean out the inside of your notebook.
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

HP Touchsmart 600 - 1050 PC Recovery Disc or Media NEEDED as soon as possible

1/10/15
I am praying for FAVOR with HP (Supervisor) and that you can HELP me!
I MISS my desktop, I am typing from my old HP compaq laptop, running Windows XP.
I have a out of warranty -
HP Touchsmart 600 PC (600-1050)
Windows 7 Home Premium 64 bits.
Product number NY538AA-ABA.
Software build number 94nav6pra5.
Service ID # 041-410
Any other information needed, just let me know.
I desparately need the one time HP RECOVERY DISC, USB Recovery Media or information on a harddrive.
I am willing to purchase, if it is a reasonable price, because of limited monthly income.
When I bought this computer, i tried to burn the recovery DVD's, but they never burned and then I forgot about calling HP.
By this time I was too sick to call and this year (2014 / 2015) is the first time in three - four years that I feel more like my normal self.
What happened? Right before Christmas 2014, I downloaded a CD for a present and now my hard drive is badly corrupted or has totally crashed (maybe loosing all my pictures and documents).
I have the pay monthly HP Smartfriend service. HP has worked by remote on this computer several times, trying to help me get it back running properly.You may be able to access their records to get information needed to help me .
Now, the computer will NOT move pass the HP Splashscreen with clicking noise!
*** Due to the past few years of health issues, surgery and medical expenses, I can NOT buy a "new" computer at this time!
I want to at least TRY to get this computer restored and running for two more years!
I am willing to spend few dollars ($50.00 - $75.00) to replace this harddrive and with the recovery media than to spend several hundred dollars at this time!
I have NEW email address and cellphone number, but did not want to post it here, public.
I don't know how to change it in this forum, but I will try to figure it out so you can contact me and mail this to me right away!
Let this be my 2014 / 2015 Christmas Present!
Your help is GREATLY appreciated!
C. Grimes

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Start up issues on HP Touchsmart 600-1390

Similar Messages

Maybe you are looking for