Start up message on black screen "install operating system".

I have a HP Pavilion dv7-3167nr and lately when I start my computer I get a message "install and operating system" and it does not boot up unless I go through BIOS.  What should I do and why is this happening.  Thanks for any help in advance.

Hi,
Always the main concern is your data, so as long as you're able to back this up, replacing the Hard Drive is pretty straight forward.
However, as you mention this occured after the notebook fell, I would completely agree with you that re-seating the HDD is well worth a try.
If it's any help, the procedure is described on Page 47 of your Maintenance & Service Guide.
When you mention that you can boot from the bios menu, do you mean manually selecting the HDD as the boot device?  If so, does the notebook run Ok when Windows has loaded?  If it does run Ok, it may also be an idea to re-build the boot files on the HDD, but let me know if you are able to back-up all your data successfully first.
Regarding the retrieval of your Office Product Key, if the notebook is running, try downloading and installing the free application on the following link - then just click on Software Licenses.
http://www.belarc.com/free_download.html
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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