Start up my new blackberry 10... Connect to computer

Hi, I got my new blackberry 10. I can't open it. I only have a black screen with a drawing connecting the mobile to a computer. I tried to connect it to the Blackberry Link but is not connecting. What to do...?

Do you have a SIM card in the Z10?
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    Occam's Razor nearly always applies when troubleshooting technology issues!
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    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
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    PIN: C0001B7B4   Display/Scan Bar Code
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    Solved!
    Go to Solution.

    1. You "can not"?  That's not a bug. Just backspace and type the letter again, and it might require a third try, but it will work. That won't change, it's not a bug, it is intentional.
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    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • New Blackberry user - my BBM is not working! Please help

    Hello,
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    Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?
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    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Ok, when i try to sync my new ipod touch to my computer, it says unable to connect for unknown reasons, and as a benefit, it shows the songs as faded in the list and therefore unplayable. how do i fix this problem?

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    Try:
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  • Transfer old blackberry device data to new BlackBerry 10 device, without old blackberry device

    Hello,
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    Solved!
    Go to Solution.

    First, the device has been out for over a year and a half.  BlackBerry has put the information out there.  I easily found the information below with a quick Google search that brought up this article, KB33322
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    2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

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