Start-up problem with the Z10

Can you assist us in a Start-up problem with the Z10's.
I have read a lot of complains with the Z10 starting-up and then got stuck at 98% completion. No further response after that!
For any further information please check the "BlackBerry Support Forum" on this same site.
Please respond or tel me who i can contact in this regard?
Thank you
Kobus69
Subject Title and beginning of post edited to reflect new topic.

Hi
Please find the link given below might help you to fix your issue.
Resolve Boot Device not Found Error Message
Let us know how it goes!
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

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