Startdoc fails on Adobe PDF printer

I am doing an hdc.startdoc on the Adobe PDF printer. It fails with a pop up message that asks me to repair the installation or not. Previously, I had several other adobe products (Acrobat Reader 7, Photoshop Elements 5.0, and Flash) on my system and I got the same error, but sometimes it would pop up a dialog box saying that it was "Unable to find "Adobe PDF" resource files." and that it could not find C:\Documents and Settings\bevo.CAGI\Application Data\Adobe\Adobe PDF\Settings\&^*^*&^.joboptions. I researched this and there seemed to be conflicts with other settings files in other directory trees with other Adobe products. So I uninstalled ALL of my Adobe products, deleted the directories in Program Files\Adobe and Program Files\Common\Adobe and reinstalled Acrobat Std 9. Same pop up requesting to repair the installation, though I haven't seen the joboptions message again.
Help!

Just got off the phone with Adobe and found a cure.
Open print dialog box.
Go to Set up
the paper size: scroll to top and select defined by driver.
It worked for both the HP 8150 and Xerox Phaser 7700
I'm running CS3 on Mac Intel G5 OS X 10.5.5.
JIm

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Documents fail to print to Adobe PDF printer device (but still print!)

Acrobat Pro X, Windows 7 Professional 32-bit
Strange thing. When I am printing a document (any document e.g. from Word, from Excel, from a page of the internet, etc) if I elect to "print" (i.e. virtually print it) to the Adobe PDF virtual printer which installed when I installed Acrobat X, the following happens:
- The process appears to run normally
- All the correct Adobe Acrobat dialogue boxes appear as normal (e.g. my options to select security settings, save-to location, etc)
- The PDF is correctly produced and saved in the location I specify
...BUT...
- The virtual "printer" reports printing errors and keeps the document in the virtual "queue" (sorry if I am using all the wrong terms here).
So, as I write I have just asked to print this page to the Adobe PDF virtual printer. The "Creating Adobe PDF" box all came up as normal and sure enough the document was created. This DESPITE the fact that the previous SIX documents I printed the same way all produced errors and are all still sitting in the virtual printer queue.
This isn't a disaster as it would appear the print queue does not really queue... the fact that there are now seven documents in the Adobe PDF print queue doesn't matter than much since, if I print an eighth, it will print normally - there will then be eight "failed" documents in the print queue. Periodically I just go in and delete them all.
However since this is clearly not designed-in behaviour it would be nice to sort it. Anyone have any ideas?
Thank you
Alastair

Hey Everybody!
I found the answer to the problem!!!! I was having the same problem except
it would NOT save the converted PDF, it just sat there in the
que. Follow this link and the instructions
and it fixed the problem!
http://acrobatninja.blogspot.com/2011/03/printing-problems-with-adobe-acrobat.html
P.S. I just got a new laptop running Windows 7 64b and was forced to upgrade my Acrobat from V.8 to X Pro to use at all in W 7. Been fighting this problem now for 3 months. Thank GOD I finally found the real fix!

Adobe PDF Printer not showing -- no fix found yet

The Adobe PDF printer is no longer showing on a system in the office. It's running Windows 7 Professional x64. The Adobe Acrobat version is Pro X.
I have tried litereally everything I could find here in the forums and elsewhere, including uninstall, clean-up (using the Adobe tool), reinstall, maually printer install attempts (failed), manual removal of all printer ports relating to Adobe PDF documents etc. Nothing worked.
Adobe Acrobat itself is working perfectly fine, but the PDF printer is not showing anywhere, or working. I had to install an alternative for now (PDF Creator), but obviously that's not an acceptable solution. The issue started, I believe, after some tax software package was installed that had its own PDF printer. The software has since been removed, and all troubleshooting has taken place after.
System restore is also no option, since it doesn't go as far back.
If anyone has any further suggestions, it would be very much appreciated. I am an IT professional, I'm comfortable with registry rediting or similar if that is what it takes, I'd just like to find a fix, and so far I've exhausted everything I could find (including Experts Exchange).

Try this process. If you get any errors then screenshot them and post them back to the forum.
Try this to add Adobe PDF printer manually on Windows 7.
If windows 7 is Enterprise or better edition: (Admin rights required)
Start>search for printmanagement.msc and open the print management module
Expand the print server and expand the computer name to see availbale printers, drivers and printer ports.
- from printers ensure there's no Adobe PDF printer, if there is delete it
- go to ports and delete the PDF ports (the ones ending in *.pdf)
- go to drivers and delete the PDF converter.
Take note if any errors occur, but continue with the following steps regardless.
If on windows 7 home edition, just goto start>Devices and Printers and ensure PDF pritner is not listed.
Then open the registry (if any erors deleting these keys happen, see below)
1: go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Printers
delete any adobe PDF printer subkey present
2: go to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors
delete the PDF port monitor if present
3: go to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers
again delete and pdf printer subkey
If any erros occur, you need to set the owner of the key to the currently logged in admin user, then ensure that user has full control.
Do this by right-click the key and selecting permissions, clicking on advanced, then the owner tab.
Once all that has been done, open a command line as administrator.
Copy and paste the following commands in order
1: net stop spooler
2: rundll32.exe setupapi.dll,InstallHinfSection AdobePDFPortMonitor 128 C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Xtras\AdobePDF\AdobePDF.inf
3: net start spooler
4:rundll32.exe printui.dll,PrintUIEntry /if /b "Adobe PDF" /f "C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Xtras\AdobePDF\AdobePDF.inf" /r "Documents\*.pdf" /m "Adobe PDF Converter"
That should set back the pdf printer.

Adobe PDF Printing - no file is created

Hi there,
We have Adobe CS6 installed on our network, which includes Adobe Acrobat X Pro.
Our clients are Windows 7 64-bit.
We are experiencing a problem when it comes to printing to PDF. e.g. using notepad or Microsoft Word, when selecting "File >> Print" and "Adobe PDF"
We are presented with the "Save PDF File As" prompt, and at this point you can see the document appear in the Adobe PDF print queue with the status "Spooling". However once we've chosen the file name and location, and chosen "Save" no file is created. The job disappears from the print queue.
We have tried a number of fixes based on other forum posts, such as choosing the print driver (AdobePDF.inf) again from C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Xtras\AdobePDF and repairing the Adobe Acrobat X Pro installation.....but to no avail.
We are able to create PDFs within the Adobe Acrobat X Pro progam without any problems.
I suspect from what someone else has written, this might have something to do with acrotray.exe but I'm not sure how to diagnose/fix this.
We would greatly appreciate some further advice!
Thanks!!

The print process for PDFs as you have described is to create a PS file and then activate Distiller in the background to complete the process. A necessarily background application for this process is AcroTray that I suspect someone has removed. To check the process at the base level, use these steps:
1. use print-to-file and save the file someplace you can find
2. open the file in Distiller (it should be a PS file, but with a PRN extension or type)
3. You should get a PDF
If the conversion fails in Distiller, you will get errors on the screen -- typically related to graphics or fonts that you are trying to use or embed. You may find that .log files have already been created when you said you got no PDF. If that is the case, the log-file will let you know what the problem is (if you can figure out what is said -- or post here).
So there are 2 common problems: 1. that errors occurred and are recorded in the log file or 2. AcroTray is not active.

How to control "Adobe PDF" Printer?

Hello Everyone,
     We have a designed a large crystal report containing around 270 pages with lots of high quality images related to properties available for sale. When we try to export this report to PDF after exporting 20-50 pages (depending on the system resources available) it fails with a out of memory error ( occurs with all PDF printers like PDFCreator, Adobe PDF, etc). This error is due to a limitation of crystal reports to handle a large number of images.
     As a workaround, I tried exporting the pages of a crystal report 1 after another into a temp folder and then merged them together. I could easily do this with PDFCreator. But our client has purchased a ADOBE Acrobat X Pro edition and insists on using the same. By default he has the "Adobe PDF" printer default settings (Adobe PDF->Adobe PDF Settings Tab -> Default Settings combo) set to "Standard" print quality.
     Since I will be printing the crystal report page by page. I provide the user a custom print dialog (c#) to accept the settings he desires. When the client selects the "High Quality Print" job option, I would like to print all 270 pages one after another into a specified folder and then merge them together and provide him a save dialog to move the file to the location he desires. I would then like to revert the "Adobe PDF Printer" back to its old settings.
    Is there any way to achieve this? I have been looking at the ADOBE registry keys using process monitor but somehow it seems that the settings are just getting saved here. Changing the registry keys does not reflect in "Adobe PDF" when I go to the printing preferences.
     Any help will be truly appreciated
From,
Patrick.

Thank you for your suggestions.
@TestScreenName : Yes, I have downloaded the Adobe SDK Library
@Irosenth : Only specific users have permissions to print these large reports and they will do it on their local machines wherein they each have a full version of Adobe Acrobat. I had seen the silent printing option and understand it. I am more concerned however with the following as seen in my original post
" Since I will be printing the crystal report page by page. I provide the user a custom print dialog (c#) to accept the settings he desires. When the client selects the "High Quality Print" job option"
My question here is if the user selects any print settings in the custom dialog where (registry?) & how do I set it so that the Adobe PDF printer detects the option selected. Is there any API provided for the same? After printing all the pages I will have to reverts the settings of the printer.

V10.1.5 upgrade - Adobe PDF printer issues - font embedding

Hi,
Accepted the 10.1.5 (Acrobat Standard) upgrade. Have started having "Adobe PDF" printer failures with MS Outlook 2010: Font embedding issues.
Is there a setting somewhere I need to tweak to tell it to substitute with another font when it runs into licensing issues?
I've re-installed CutePDF as a workaround, but would prefer to use the Adobe printer.
save-as-filename.log:
"%%[ ProductName: Distiller ]%%
%%[ Error: LucidaSans cannot be embedded because of licensing restrictions. ]%%
%%[ Font vendor (B&H) does not permit this font to be embedded in PDF. ]%%
%%[ Error: invalidfont; OffendingCommand: xshow ]%%
Stack:
500
/l
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%"
Regards,
JD

In the settings file you should be able to set to continue even if the embed fails. In that case, I think you will simply have the PDF without the one font being embedded. You can also set to never embed it in the settings file (if you can find it on your system).

Adobe PDF printer and "Start printing after last page is spooled"

Hi,
After calling the Belgian Support for Adobe Product, I'm trying to have some information here.
Hope to get some help.
We use acrobat pro XI on windows 7 client and when we print a test page with the "adobe pdf" print queue on network share, we get a printing error when the "start printing after last page is spooled" is selected in the advanced tab of the printer queue. (document is not generated, and stay in the spooler with an error).
This problem is not present if printed localy or when we use the "start printing immediately" or "print directly to the printer".
The support agent from adobe Belgium told me that the reason is generating adobe pdf on network share is not a supported operation. We have to save the document localy all the time.
Is it really an answer from Adobe ?
Do you have an other explanation ?
Thanks for your help,

Thanks for your very good explanation Dov.
We use Adobe livecycle for this kind of purpose.
The situation described is diffrent, but you completely repond and I will be able to have some element to find a solution.
In fact, I'm implementing a softwate called DeviceLock, used to control connected devices (usb, network, drive). But this software, once installed, change the local printer parameters from "print directly to the printer" to ""start printing after last page is spooled".
As we use redirected folder in our environment and users cannot use local drive (for user's data backup) you will understand the problem.
Of course, we should be able to force the correct settings back, But Devicelock seem to change this settings after policy refresh.
I have contact with Devicelock about this problem of course as their software modify the settings, but was looking for a reason why we were not able to use the "start printing after last page is spooled" parameters with adobe Printer.
Thanks for your explanation,
PS:The driver's dialog won't prevent you from setting “Start printing after last page is spooled” or “Print directly to the printer” but setting either of those options will cause the operations to fail as you note.
note that only "Start printing after last page is spooled" cause an error and this, only for network share location. The "print directly to the printer" or the "start printing immediately" work fine either on a local drive and a network share

Adobe PDF Printer not working as print driver; 9.5.5 (pro) with Windows 7, 64 bit

I have installed, repaired, uninstalled and re-installed Acrobat Pro 9.5.5 on a newly formatted SSD with Windows 7, 64 bit on my desktop machine. The program was installed from Acrobat Pro 9.0.0 and updated within the program. I have the program also installed on my laptop, and the Adobe PDF Printer driver is working properly on my laptop.
On my desktop with the newly formatted SSD, the Adobe PDF printer driver is not working. Note that I am using the printer driver, and not any pdf creation techniques within MS Office or other programs.
When I go to the Adobe PDF printing preferences on my desktop, I only get a generic, two tab window open. When I print a file to this printer on my desktop machine, I do not get a window opening that asks where to create the pdf or what to name it, and I never see any files created. In MS Word, the Create PDF option under the Acrobat tab works and opens a dialog to ask the name and location to save, and then opens a PDF Maker progress window and properly creates the file. I can also save a file as an .eps or .ps file and use Distiller to create the pdf. However I cannot get the Adobe PDF printer driver in my Devices and Printers to work properly, although it works just fine on my laptop with the same program (Pro 9.5.5) and same Windows version (7, 64 bit).
Repairing, uninstalling and re-installing does not solve the problem. Acrotray.exe *32 process is running. Any ideas on why this won't run properly on my desktop, but will run on a similarly configured laptop?
On my laptop, I get a full, (7) tabl menu with all the normal options:

I found this answer from Deepak Chauhan on another forum, and it solved this problem!
Try this to add Adobe PDF printer manually on Windows 7, and Windows Vista.
If windows 7 is Enterprise or better edition: (Admin rights required)
Start>search for printmanagement.msc and open the print management module
Expand the print server and expand the computer name to see availbale printers, drivers and printer ports.
- from printers ensure there's no Adobe PDF printer, if there is delete it
- go to ports and delete the PDF ports (the ones ending in *.pdf)
- go to drivers and delete the PDF converter.
Take note if any errors occur, but continue with the following steps regardless.
If on windows 7 home edition, just goto start>Devices and Printers and ensure PDF pritner is not listed.
Then open the registry (if any erors deleting these keys happen, see below)
1: go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Printers
delete any adobe PDF printer subkey present
2: go to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors
delee the PDF port monitor if present
3: go to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers
again delete and pdf printer subkey
If any erros occur, you need to set the owner of the key to the currently logged in admin user, then ensure that user has full control.
Do this by right-click the key and selecting permissions, clicking on advanced, then the owner tab.
Once you've all that has been done, open a command line as administrator.
Copy and pate the following commands in order
1: net stop spooler
2: rundll32.exe setupapi.dll,InstallHinfSection AdobePDFPortMonitor 128 C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Xtras\AdobePDF\AdobePDF.inf
3: net start spooler
4:rundll32.exe printui.dll,PrintUIEntry /if /b "Adobe PDF" /f "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Xtras\AdobePDF\AdobePDF.inf" /r "Documents\*.pdf" /m "Adobe PDF Converter"
That should set back the pdf printer.
This seemed to provide the link that provided the Adobe PDF Settings tab to the Adobe PDF Printing Preferences that was missing!

Printing from Appleworks using Adobe PDF Printer

I have a large number of Appleworks files to convert to PDF. At the moment, I open the file, do a command-p, choose PDF, then "Save as PDF". This method works fine. I would like, however, to automate the process, and doing so would be much easier if the Adobe PDF Printer would print with the expected settings when I click the "Print" button. Is there any way to make this happen? It seems strange that it is not the default behavior, considering the fact that the PDF printer is only a virtual printer, and would never be used to print to paper.
Peter

I have a g5 running Tiger. I updated my profile after posting my original question.
The "Save as PDF..." button works, but not the button on the right that says "Print". It is important to me to be able to use that button, because it forces the application to print to the Adobe PDF virtual printer.
Peter

Print to Adobe PDF printer from IE 7 crashes computer

I apologize if this has already been answered somewhere in this forum, but I could not find mention of it....I have several users inside my company and out that are having issue with printing to the Adobe PDF printer from a webpage viewed in IE 7...the computer inevitably locks up and requires a restart. It seems to vary based on the version of Acrobat or Reader they have installed, but am wondering if anyone knows of the cause and resolution? It would seem to be a battle of Microsoft Operating System versus Adobe. Most users are on Windows XP Professional, using Adobe Acrobat and Reader 8 or better. Those with 6 do not appear to have issue.
Have been circling around this problem for a month now....any help much appreciated!

I think it's time to upgrade. 64-bit systems weren't much in use at the time of Acrobat 8.0.

Firefox 4 beta 12 can't print a page to adobe pdf printer unlike ealier versions

instead of bookmarking a page, I'd print to adobe pdf printer so I can always access offline but now it is no longer possible with firefox 4 beta 12. at first I thought adobe acrobat professional was corrupted so I repaired it - but I still had the same problem. I have installed acrobat professional 8 but nothing has really changed.
Mark.

This nasty bug is a known problem caused by the beta 12 update. You could wait til' the RC comes out, or you could grab one of the latest nightly builds availible here that fix this problem: ftp://ftp.mozilla.org/pub/firefox/nightly/latest-mozilla-central/
Just a note though, nightly versions of firefox are generally less stable than betas or releases. I am waiting for the Release Candidate to come out myself. (Should be early next week)

Cannot print to Adobe PDF printer from Word after upgrading to Win 7 64bit

Hi. After upgrading my operating system from Windows XP to Windows 7 64 bit, I can no longer print to the Adobe PDF printer (e.g. from Word). It just sits in the Adobe PDF printer queue saying "Error" without bringing up the "Save As" dialog box, and nothing happens. I am running Adobe Acrobat 8.0.0 (I've checked for updates but it says none are available). I have tried doing a repair installation following the instructions on this website (http://helpx.adobe.com/creative-suite/kb/error-file-adobepdf-dll-needed.html) but to no avail.
Thank you in advance for your help.

I think it's time to upgrade. 64-bit systems weren't much in use at the time of Acrobat 8.0.

How do I deal with "Acces Denied" error when trying to print to Adobe PDF printer driver

Windows 7 64 bit OS (updated)
Adobe Acrobat XI (11.0.06.70)
I am unable to create a PDF file from within the Windows 7 print dialog. Each time, I receive a terse "Access Denied" error followed by the display below (the progress bar never advances). I thought upgrading to Adobe Acrobat XI might fix this but no such luck. It seems that others have experienced similar issues. I noticed in the display below that Adobe is trying to create the file in a folder which does not exist (at least I can't see it even after setting my preferences to display hidden files). I have the hope that, if the folder were present and accessible, Adobe would create the file without trouble. Is there a way to instruct Adobe Acrobat XI to create this temporary file in a different location? One of my frustrations is that I used to be able to print Adobe Acrobat files without trouble on the same computer. I wonder whether the use of a registry cleaner may have contributed to my problem.
What are the best practices for addressing the Access Denied and inability to print problems I've encountered?
Thanks for any help you can provide in sorting out this problem.
Best,
Matt

I have been having the exact same problem with Adobe Acrobat X. I have uninstalled and reinstalled numerous times and applied all the latest updates. Every time I try to print ANTHING to the Adobe PDF print driver, the software hangs (MS Office, webpage, or other programs). When I finally kill the process using Task Manager, I find the little "Access Denied" box. This has been happening for nearly one year. I have limped along since I have other computers to use. I have attempted to find answers on this forum in the past, and no one seems to have a clear answer to the problem.
I, too, was tempted to upgrade to XI, but Matt's post settled the matter, since it did not help him.
I am using Win 7 Home (64 bit) and until this issue started, I have had no problem with AA X.
Where are the Adobe experts when you need them? Please help us.

How to allow domain users to customize Adobe PDF printer page size in Printer Preferences

Hi
I am able to customize Adobe PDF printer page size in Printer Preferences in admin login but not able to customize Adobe PDF printer page size in domian users login...
can I have a solution to customize Adobe PDF printer page size in domin user login

WOW! I was amazed to see that within minutes of posting my initial thread, I tried something that works.
Apparently, the only way is will actually convert is if you select the regular Print option in the File tab. Then, change the Printer to Adobe PDF & the Paper Size to 11x17. It also worked for 36"x48" becuase I created a custom size named "Poster", so I changed the paper size to Poster & it worked!
I hope this helps someone. I searched for an existing forum on this issue off & on for MONTHS before creating this thread. If anyone has any suggestions why the Adobe PDF tab /PDF Maker wouldn't work, I'd like to know.

How to allow domain users to customize page Size in Adobe PDF printer.

Hi all,
I am not able to customize page size in Adobe PDF printer when I logged in with Domain user login. But I am able to Customize PDF printer in admin Login.
I need a solution to allow Domain users to customize page size for Adobe PDF printer.
Looking for a solution ASAP
Regards
Nagesh

Oops, I misread your question, so I edited my response.

Startdoc fails on Adobe PDF printer

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