Startup crash on Photoshop and Illustrator, I would assume others also please help
Don't know too much about computers or photoshop/illustrator but I did get the system info. if someone could break it down simply enough it would be much appreciated.
Every time I startup either program they crash usually immediately or I might get a chance to click on something. Anyway heres the system specs and I hope someone could help me out.
Thanks, Christian
Adobe Photoshop Version: 2014.0.0 20140508.r.58 2014/05/08:23:59:59 x64
Operating System: Windows 8.1 64-bit
Version: 6.3
System architecture: AMD CPU Family:15, Model:3, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 4
Processor speed: 2495 MHz
Built-in memory: 7389 MB
Free memory: 5683 MB
Memory available to Photoshop: 6391 MB
Memory used by Photoshop: 70 %
3D Multitone Printing: Disabled.
Touch Gestures: Disabled.
Windows 2x UI: Disabled.
Image tile size: 1028K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=900, right=1600
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
glgpu[0].GLVersion="3.0"
glgpu[0].GLMemoryMB=768
glgpu[0].GLName="AMD Radeon HD 8650G"
glgpu[0].GLVendor="ATI Technologies Inc."
glgpu[0].GLVendorID=4098
glgpu[0].GLDriverVersion="13.251.9001.0"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="AMD Radeon HD 8650G"
glgpu[0].GLRendererID=39179
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atium d64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm6 4.dll"
glgpu[0].GLDriverDate="20140423000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
Maybe some general trouble-shooting could be helpful:
http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html
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I am using Adobe Suite CS4 and have had no problems with it until today. InDesign, Photoshop and Illustrator keep crashing!! I've uninstalled and reinstalled to no avail. I've also cleared the cache. Help!
Ok, thanks for your help. I believe I pasted all the info from your answer. Since Photoshop and inDesign are crashing as well, will you need that too?
May 8 16:04:41 iMac com.apple.launchd.peruser.501[126] ([0x0-0x4d04d].com.adobe.illustrator[493]): Job appears to have crashed: Segmentation fault: 11
May 8 16:04:42 iMac ReportCrash[496]: Saved crash report for Adobe Illustrator[493] version 367 (14.0.0) to /Users//Library/Logs/DiagnosticReports/Adobe Illustrator_2014-05-08-160442_-iMac.crash
May 8 16:04:42 -iMac ReportCrash[496]: Removing excessive log: file://localhost/Users/xxxxxx/Library/Logs/DiagnosticReports/Adobe%20Illustrato r_2014-05-06-152657_-iMac.crash
Process: Adobe Illustrator [273]
Path: /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 367 (14.0.0)
Code Type: X86 (Native)
Parent Process: launchd [131]
Date/Time: 2014-05-06 15:29:44.038 -0700
OS Version: Mac OS X 10.7.5 (11G63b)
Report Version: 9
Interval Since Last Report: 353 sec
Crashes Since Last Report: 6
Per-App Interval Since Last Report: 11182846 sec
Per-App Crashes Since Last Report: 7
Anonymous UUID:
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000ffffff5a
VM Regions Near 0xffffff5a:
--> shared memory 00000000ffff0000-00000000ffff2000 [ 8K] r-x/r-x SM=SHM
Application Specific Information:
objc[273]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 AdobePDFL 0x024104cd ASrealloc + 737
1 AdobePDFL 0x0236f588 CosDocEnumEOFs + 27326
2 AdobePDFL 0x0236d907 CosDocEnumEOFs + 20029
3 AdobePDFL 0x0236fd46 CosDocEnumEOFs + 29308
4 AdobePDFL 0x0227d782 ASTextIsEmpty + 1146
5 AdobePDFL 0x0212779f PDFontPSFlushIncrGlyphList + 65853
6 AdobePDFL 0x02127966 PDFontPSFlushIncrGlyphList + 66308
7 AdobePDFL 0x02129f93 PDFontPSFlushIncrGlyphList + 76081
8 AdobePDFL 0x0212cae6 PDFontPSFlushIncrGlyphList + 87172
9 AdobePDFL 0x02111b26 PDFLPrintDoc + 6322
10 AdobePDFL 0x021dccac PDSetHostEncoding + 2412
11 AdobePDFL 0x021dce02 PDSetHostEncoding + 2754
12 AdobePDFL 0x02114eba PDFLInitFriends + 2122
13 AdobePDFL 0x021149c8 PDFLInitFriends + 856
14 com.adobe.illustrator.plugins.PDF Suite 0x16884096 PluginMain + 163654
15 com.adobe.illustrator.plugins.PDF Suite 0x16883b61 PluginMain + 162321
16 com.adobe.illustrator.plugins.PDF Suite 0x168840f2 PluginMain + 163746
17 com.adobe.illustrator.plugins.PDF Suite 0x16862872 PluginMain + 26402
18 com.adobe.illustrator.plugins.PDF Suite 0x16862c7b PluginMain + 27435
19 com.adobe.illustrator.plugins.PDF Suite 0x1685c1f3 PluginMain + 163
20 com.adobe.illustrator 0x006a93ff 0x1000 + 6980607
21 com.adobe.illustrator 0x006a89c6 0x1000 + 6977990
22 com.adobe.illustrator 0x00586d75 0x1000 + 5791093
23 com.adobe.illustrator 0x00586e2d 0x1000 + 5791277
24 com.adobe.illustrator 0x0052f513 0x1000 + 5432595
25 com.adobe.illustrator 0x00539777 0x1000 + 5474167
26 com.adobe.illustrator 0x0053d599 0x1000 + 5490073
27 com.adobe.illustrator 0x00515187 0x1000 + 5325191
28 com.adobe.illustrator 0x00b0517a AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 524022
29 com.adobe.illustrator 0x00a181df AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 43387
30 com.adobe.illustrator 0x0004210a 0x1000 + 266506
31 com.adobe.illustrator 0x0053c893 0x1000 + 5486739
32 com.adobe.illustrator 0x0053a574 0x1000 + 5477748
33 com.adobe.illustrator 0x00b03d77 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 518899
34 com.adobe.illustrator.plugins.PDF Format 0x10122118 0x1010f000 + 78104
35 com.adobe.coretech.adm 0x0dd83d85 0xdd7b000 + 36229
36 com.adobe.coretech.adm 0x0dd8c62f 0xdd7b000 + 71215
37 com.adobe.coretech.adm 0x0dd8d7fb 0xdd7b000 + 75771
38 com.adobe.coretech.adm 0x0ddd5871 0xdd7b000 + 370801
39 com.adobe.coretech.adm 0x0dd93c53 0xdd7b000 + 101459
40 com.adobe.illustrator.plugins.PDF Format 0x101200bd 0x1010f000 + 69821
41 com.adobe.illustrator.plugins.PDF Format 0x1011a56a 0x1010f000 + 46442
42 com.adobe.illustrator.plugins.PDF Format 0x101442e7 PluginMain + 2927
43 com.adobe.illustrator.plugins.PDF Format 0x1014391e PluginMain + 422
44 com.adobe.illustrator 0x006a93ff 0x1000 + 6980607
45 com.adobe.illustrator 0x006a89c6 0x1000 + 6977990
46 com.adobe.illustrator 0x00586d75 0x1000 + 5791093
47 com.adobe.illustrator 0x0047021d 0x1000 + 4649501
48 com.adobe.illustrator 0x00473190 0x1000 + 4661648
49 com.adobe.illustrator 0x0027b1dc 0x1000 + 2597340
50 com.adobe.illustrator 0x0027bb3b 0x1000 + 2599739
51 com.adobe.illustrator 0x0027bf0d 0x1000 + 2600717
52 com.adobe.illustrator 0x000a2ad9 0x1000 + 662233
53 com.adobe.illustrator 0x000a24ea 0x1000 + 660714
54 com.adobe.illustrator 0x000a263a 0x1000 + 661050
55 com.apple.AE 0x91fb8e0b InvokeAEEventHandlerUPP + 29
56 com.adobe.illustrator.plugins.Scripting Support 0x0e3794e6 0xe359000 + 132326
57 com.adobe.illustrator.plugins.Scripting Support 0x0e3f4dcb PluginMain + 605
58 com.apple.AE 0x91fa3045 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 202
59 com.apple.AE 0x91f8cb67 _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 43
60 com.apple.AE 0x91f8ca54 aeProcessAppleEvent + 253
61 com.apple.HIToolbox 0x93410a86 AEProcessAppleEvent + 103
62 com.apple.HIToolbox 0x9359ead1 AEProcessEvent + 162
63 com.apple.HIToolbox 0x9349752f HIStdAppHandler::HandleEvent(OpaqueEventHandlerCallRef*, TCarbonEvent&) + 181
64 com.apple.HIToolbox 0x934984ce TEventHandler::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 58
65 com.apple.HIToolbox 0x9358bc0c _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
66 com.apple.HIToolbox 0x93407313 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1602
67 com.apple.HIToolbox 0x93406790 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 482
68 com.apple.HIToolbox 0x934065a8 SendEventToEventTargetWithOptions + 75
69 com.apple.HIToolbox 0x9341c1c6 _ZL29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRef Pv + 3152
70 com.apple.HIToolbox 0x934077ce _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 2813
71 com.apple.HIToolbox 0x93406790 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 482
72 com.apple.HIToolbox 0x9341b571 SendEventToEventTarget + 76
73 com.adobe.illustrator 0x00080d3e 0x1000 + 523582
74 com.apple.HIToolbox 0x9358bc0c _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
75 com.apple.HIToolbox 0x93407313 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1602
76 com.apple.HIToolbox 0x93406790 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 482
77 com.apple.HIToolbox 0x934065a8 SendEventToEventTargetWithOptions + 75
78 com.apple.HIToolbox 0x9341c1c6 _ZL29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRef Pv + 3152
79 com.apple.HIToolbox 0x934077ce _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 2813
80 com.apple.HIToolbox 0x93406790 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 482
81 com.apple.HIToolbox 0x9341b571 SendEventToEventTarget + 76
82 com.apple.HIToolbox 0x9358ba58 ToolboxEventDispatcher + 82
83 com.apple.HIToolbox 0x9358bb87 RunApplicationEventLoop + 236
84 com.adobe.illustrator 0x00080f83 0x1000 + 524163
85 com.adobe.illustrator 0x000d84ab 0x1000 + 881835
86 com.adobe.illustrator 0x000a2cd2 0x1000 + 662738
87 com.adobe.illustrator 0x00003672 0x1000 + 9842
88 com.adobe.illustrator 0x00003599 0x1000 + 9625
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x95f0a90a kevent + 10
1 libdispatch.dylib 0x96fb6e04 _dispatch_mgr_invoke + 969
2 libdispatch.dylib 0x96fb5853 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x95f0a02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x95542ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x955446fe start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x95f0a02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x95542ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x955446fe start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x95f0983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95544e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x954ec82a pthread_cond_wait + 48
3 com.adobe.amt.services 0x047c9552 AMTConditionLock::LockWhenCondition(int) + 46
4 com.adobe.amt.services 0x047c4995 _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 115
5 com.adobe.amt.services 0x047c95b0 AMTThread::Worker(void*) + 20
6 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
7 libsystem_c.dylib 0x955446de thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x95f0983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95544e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x95544f7b pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x9ad0f3a7 TSWaitOnConditionTimedRelative + 178
4 com.apple.CoreServices.CarbonCore 0x9ad0f11d TSWaitOnSemaphoreCommon + 490
5 com.apple.CoreServices.CarbonCore 0x9ad0ef2e TSWaitOnSemaphoreRelative + 24
6 com.apple.CoreServices.CarbonCore 0x9ad84398 TimerThread + 292
7 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
8 libsystem_c.dylib 0x955446de thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x95f0983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95544e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x954f542c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9ad9de62 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x9ad0f37d TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x9ad7167f MPWaitOnQueue + 200
6 AdobeACE 0x0130a38d 0x12d9000 + 201613
7 AdobeACE 0x01309d85 0x12d9000 + 200069
8 com.apple.CoreServices.CarbonCore 0x9ad725e0 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
10 libsystem_c.dylib 0x955446de thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x95f0983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95544e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x954f542c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9ad9de62 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x9ad0f37d TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x9ad7167f MPWaitOnQueue + 200
6 AdobeACE 0x0130a38d 0x12d9000 + 201613
7 AdobeACE 0x01309d85 0x12d9000 + 200069
8 com.apple.CoreServices.CarbonCore 0x9ad725e0 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
10 libsystem_c.dylib 0x955446de thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x95f0983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95544e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x954f542c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9ad9de62 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x9ad0f37d TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x9ad7167f MPWaitOnQueue + 200
6 AdobeACE 0x0130a38d 0x12d9000 + 201613
7 AdobeACE 0x01309d85 0x12d9000 + 200069
8 com.apple.CoreServices.CarbonCore 0x9ad725e0 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
10 libsystem_c.dylib 0x955446de thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x95f07c22 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x95f071f6 mach_msg + 70
2 com.macromedia.Flash Player.authplaylib 0x1390763e ExternalPlayer_Initialize + 1865604
3 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
4 libsystem_c.dylib 0x955446de thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0x95f0983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95544e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x954ec82a pthread_cond_wait + 48
3 com.macromedia.Flash Player.authplaylib 0x13733ba6 0x1344c000 + 3046310
4 com.macromedia.Flash Player.authplaylib 0x13755f81 ExternalPlayer_Initialize + 90311
5 com.macromedia.Flash Player.authplaylib 0x13733f98 0x1344c000 + 3047320
6 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
7 libsystem_c.dylib 0x955446de thread_start + 34
Thread 11:
0 libsystem_kernel.dylib 0x95f0983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95544e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x954ec82a pthread_cond_wait + 48
3 com.macromedia.Flash Player.authplaylib 0x13733ba6 0x1344c000 + 3046310
4 com.macromedia.Flash Player.authplaylib 0x13755f81 ExternalPlayer_Initialize + 90311
5 com.macromedia.Flash Player.authplaylib 0x13733f98 0x1344c000 + 3047320
6 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
7 libsystem_c.dylib 0x955446de thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x95f0983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95544e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x954ec82a pthread_cond_wait + 48
3 com.macromedia.Flash Player.authplaylib 0x13733ba6 0x1344c000 + 3046310
4 com.macromedia.Flash Player.authplaylib 0x13755f81 ExternalPlayer_Initialize + 90311
5 com.macromedia.Flash Player.authplaylib 0x13733f98 0x1344c000 + 3047320
6 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
7 libsystem_c.dylib 0x955446de thread_start + 34
Thread 13:
0 libsystem_kernel.dylib 0x95f0983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95544e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x954ec82a pthread_cond_wait + 48
3 com.macromedia.Flash Player.authplaylib 0x13733ba6 0x1344c000 + 3046310
4 com.macromedia.Flash Player.authplaylib 0x13755f81 ExternalPlayer_Initialize + 90311
5 com.macromedia.Flash Player.authplaylib 0x13733f98 0x1344c000 + 3047320
6 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
7 libsystem_c.dylib 0x955446de thread_start + 34
Thread 14:
0 libsystem_kernel.dylib 0x95f07d36 mach_wait_until + 10
1 libsystem_c.dylib 0x954ee439 nanosleep + 388
2 com.adobe.illustrator.plugins.Scripting Support 0x0e46489d PluginMain + 458031
3 com.adobe.illustrator.plugins.Scripting Support 0x0e4648fd PluginMain + 458127
4 com.adobe.illustrator.plugins.Scripting Support 0x0e468402 PluginMain + 473236
5 com.adobe.illustrator.plugins.Scripting Support 0x0e464bbf PluginMain + 458833
6 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
7 libsystem_c.dylib 0x955446de thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xffffff4a ebx: 0x0236f46a ecx: 0x0000000f edx: 0xbfff75ae
edi: 0xffffff4a esi: 0x00000642 ebp: 0xbfff7558 esp: 0xbfff7540
ss: 0x00000023 efl: 0x00010282 eip: 0x024104cd cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0xffffff5a
Logical CPU: 0
Binary Images:
0x1000 - 0xe8eff3 +com.adobe.illustrator (367 - 14.0.0) <F586A10F-F480-4783-A20B-C006B6321F47> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x1190000 - 0x11a0fff com.apple.carbonframeworktemplate (1.0 - 1.0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/Alcid.framework/Versions/A/Alcid
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Photoshop and Illustrator CS6 updates fail
I have subscibed to Creative Cloud and the uodater tells me I have updates to apply to Photoshop and Illustrator CS6. I would like to have these updates as there is no guarantee I shall be able to afford the CC subscription forever. However every time I apply them they fail with error U44M1P7. According to the Adobe help document I need to download the standalone installers; I did this with Illustrator and it failed in exactly the same way. For Photoshop it says apply the update from within Photoshop, but I cannot even do that now as the program crashes on launch.
Run the Creative Cloud Cleaner Tool, let the application manager reinstall, try again.
Mylenium -
Photoshop and illustrator won't work in my macbook pro
i tried installing photoshop and illustrator and can't seem to open the applications. i keep getting messages to reinstall the applications. is anyone else having these problems or is it just me? i'm not sure what i'm doing wrong. i was told that rosetta would help run these programs and they won't run.
I am using a MacPro, for 3 weeks now. I use CS1. When setting up the new computer it asked me if I wanted to copy data from another Mac. It was quick--did about 50 GB of data in under 2 hours--and I was able to instantly continue with my normal routine. It was WONDERFUL!
I've been using Illustrator a good bit since then and less so Photoshop. I've been having lots of crashes with Illustrator. It doesn't seem to play too well with Rosetta. But I know crashes are not uncommon for Illustrator on other operating systems and hardware. I was previously running CS1 on a G4 with 10.4.4 and had few problems with the programs. I've been reminded of the importance of frequent saving. I lost a file last week that was damaged beyond repair after the program crashed while the file was being saved.
Among applications that are legacy that I transferred to the new machine, Illustrator 10 and Photoshop 6 can both be opened on the machine, but I haven't done any test runs to see what happens. Illustrator kept trying to reopen files (using Open Recent File) with AI 10 instead of AI CS1, which was really strange, so I'm not using that feature. Much Classic/Carbon software I own will not run at all on the MacPro (QuarkXpress 5, Flash 5 included).
I think that Illustrator CS1 on the MacPro is more fitful. I use it with Panther on a G5 at work and it's relatively stable. I also did a software update yesterday that included a firmware update for the MacPro. I noticed things were much more stable on the machine last night, but it's too early to say that it partially or completely solved these operability problems.
I think we're just all on riding the new wave. There's bound to be some problems. Same thing happened when we all moved from OS 9 to OS 10, and with every interim upgrade some issues arise. -
How can I get photoshop and Illustrator CS5? I cannot see it anywhere. My computer(PC) can only use CS5
If you do not own a license for CS5 there is not much you can do to get it thru Adobe. They only sell current versions of their software (CS6 or Creative Cloud). You would need to find a third party vendor and take your chances with them.
If you do own a CS5 license you can download the software thru the following page and use your serial number to activate:
CS5 - http://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html -
In Need of a developer for Photoshop and Illustrator plugins
I am in need of a developer interested in developing plugins for Photoshop and Illustrator for a specific industry of Textiles and Fashion. Please contact me if you are a developer with experience in plugin development. [email protected]
Hmmm... I'm using JSF but it's my first project so I don't really know it's powers.
I instantiated all classes that will eventually populate the combo box (through reflection) and now I'm trying to find one which of the objects did the user select.
Would it be a problem for you to give me at least a rough scatch of what I should do?
I tried it like this:
in my managed bean:
public HtmlSelectOneMenu getProductsMenu() {
//instantiate and populate the list of products (prodlist)
for (Product p : prodlist){
optionlist.add(new SelectItem(p, p.getName()));
final UISelectItems items = new UISelectItems();
items.setValue(optionlist);
productsMenu.getChildren().add(items);
return productsMenu;
}and in my JSP:
<h:selectOneMenu binding="#{managedBean.productsMenu}" />but then, in the bean, when I try:
((Product)productsMenu.getValue())I get a Class cast exception. it says it can't can't cast String to Product...
What am I doing wrong?
Thank you! -
In the Adobe Application Manager, it says there are updates for both Photoshop and Illustrator. When I click to update, they both downloaded and attempted to install and in the middle of this process, Application Manager shows that the updates fail. After this, upon restart of my Mac–running Lion–Illustrator shows that it's up to date in the Application Manager and Photoshop shows an update is available. Upon trying to re-update Photoshop again, the update fails again and again.
I have updated before a few days ago with no problem, so I don't understand why the updates are failing and why after doing so, now Illustrator shows that it is up to date and Photoshop does not.
Has anyone else had this problem and if so, does anyone know why and what I can do about it?
Thank you.Hi Richei Creative,
These would be my suggestions:
Create a new user account with administrative rights, log out of your current account and into that one, launch Adobe Application Manager and attempt the Photoshop update again.
Instructions if you need them - http://support.apple.com/kb/PH11468
If this fails, uninstall Photoshop (Applications > Utilities > Adobe Installers) and reinstall Photoshop then from Adobe Application Manager the attempt the Photoshop update again, also from the newly created user account.
Hope these help,
-Dave -
Why Photoshop and Illustrator CS6 are so slow on my MacBook Pro early 2011?
First of all sorry for my english
I recently installed Photoshop and Illustrator CS6 and they tend to lag even on just during normal work operations like zooming, opening a file, selecting a tool, browsing menus etc etc.
Cpu, Ram and Gpu usage are normal, I mean when I use these software there's at list 85% of free Cpu, 1GB of Ram still available, and 80% of free GPU. And I got 30GB left on my hardrive which is little but I believe is enough.
So I cannot believe this slow performance is due hardware limitations. There must be some driver issue or something else.
Anyone knows why CS6 is so slow?
Software version:
Photoshop CS6 13.0.1
Illustrator CS6 13.0.0
My Specs:
Os: Snow Leopard 10.6.8
Cpu: Intel Core i7 2.3 GHz
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
4GB ram
AMD Radeon HD 6750Midunnoisok wrote:
I recently installed Photoshop and Illustrator CS6 and they tend to lag even on just during normal work operations like zooming, opening a file, selecting a tool, browsing menus etc etc.
... And I got 30GB left on my hardrive which is little but I believe is enough.
So I cannot believe this slow performance is due hardware limitations. There must be some driver issue or something else.
Anyone knows why CS6 is so slow?
Software version:
Photoshop CS6 13.0.1
Illustrator CS6 13.0.0
My Specs:
Os: Snow Leopard 10.6.8
Cpu: Intel Core i7 2.3 GHz
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
4GB ram
AMD Radeon HD 6750M
My experience is that Photoshop can demand and use prodigious amounts of memory and disk space, much more than one might expect from the size of the files being worked on. While I don't have direct experience with CS6, my daughter uses CS4 on a Macbook Air with 4 GB memory and she had 100 GB free (on a 250 GB solid state drive). CS4 is less demanding than CS6, and in fact with the SSD, it runs pretty well, even with just 4 GB memory (the solid state drive is basically like memory, in fact, in some ways). However after running Photoshop on some projects for a while, we noticed she had only 60 GB free disk space. After restarting her Mac, she had 100 GB free again. Photoshop CS4 was using up 40 GB of disk space! And this was simply editting some (multiple) photos from a digital camera. Photoshop not only has its own memory management processes, but it also pages to disk and uses disk space as "scratch space" in its own fashion. I think that it is inadvisable to run Photoshop with less than 100 GB free disk space, and that's with CS4, not even CS6. And if you don't have a solid state drive, the throughput might slow down immensely unless you have a lot of memory (I think someone else pointed this out already).
Bottom line -- based on what I have seen with CS4, 4 GB memory is too low by at least a factor of x2 (16 GB memory would be even better), and I'd say a minimum of 100 GB free disk space is a must as well. I saw CS4 using more than 40 GB of "scratch disk space" and you are using CS6, which must use significantly more resources than CS4, and you indicate only 30 GB free space. That seems too low to me. I think other Adobe major software packages are similarly demanding, unlike any other software I have seen or used. For instance, I think you would have no trouble running MS-Office software (which is also known for using computer resources, but not anywhere as much as Adobe software).
One thing you can do is when you notice things slowing down, not only quit all other software except for CS6, but also in the Finder, under the Go menu, enter
/private/var
under Go To Folder ...
and then look in the folder called
vm
If you see swapfiles, add up the total space they are taking, and also the space taken by the sleepimage file. These are working to decrease the amount of free space you have and they can quickly grow to tens of GB when Photoshop and other Adobe softwares are running.
Since it sounds like you have now upgraded your RAM, that should help, but you may find that the swapfiles and sleepimage files are taking even more disk apce faster and I think 100 GB free space is needed to avoid further slowdowns. -
Photoshop and Illustrator batch commands missing in Bridge CS6
Photoshop and Illustrator commands missing (eg batch and Live Trace) in Bridge CS6 tools, but they are there in CS5.
Any thoughts
much appreciated regards
TimSo I deleted/uninstalled all versions of bridge then photoshop, but Bridge would not even install with PS cs5 (maybe it never did, there was no option on install).
In the CS4 suite there was a separate option to install or uninstall Bridge, for CS5 they changed this as combined install with PS.
There are many options for buying separate applications or combinations (Suite) of Adobe Products but according to the Adobe Site Bridge is delivered also with the separate applications Indesign, Illustrator, Flash, Premiere Pro, After Effects and Incopy.
Usually when having a complete Suite it is delivered with one of those applications.
Bridge should be able to communicate with all applications from the same CS version, but uses start up scripts for that applications.
When doing normal installation those scripts should be placed in the correct location automatically.
Having different suite versions on your system it will not be easy to make them communicate with each other through one version of Bridge (sadly enough you can also have only one version of Bridge active at the time and different versions of Bridge use different cache folders).
Don't have experience with scripting but maybe the dedicated Bridge scripting forum (link in previous post) can help you out for the answer of customized start up scripts or if it is possible at all. -
How do I get Photoshop and Illustrator side-by-side with dual monitors?
I currently have my dock on the left side of my left monitor and my menu bar is at the top of my right monitor. I would like to be able to have photoshop and illustrator side-by-side (one in each monitor). Is this possible? Thank you!
keep them both open
If you mean, how can both MenuBars be showing at the same time, you can't. But their windows can be there, you can click on a window to make it active, cut from it and click on the other window and paste into it. -
Using Other Languages and fonts in Photoshop and Illustrator
I would like to be able to type in romanian as well as english, and do not know how to type using special characters in photoshop and illustrator.
1)How would I go about doing this?
2) How do I upload new fonts to these programs?
Would very much appreciate some guidance, thanks!!Crossposted in multiple places.
Answered here: [http://forums.sun.com/thread.jspa?threadID=5374086&messageID=10645087#10645087] -
New laptop spec suggestions for Photoshop and Illustrator
Hi Everyone!
As I am sifting through the posts regarding laptops - I figured I'd post my own as my requirements are a little different. I am looking to buy a new windows laptop. I work with Photoshop and Illustrator and basic office programs like outlook, word and excel. I have CS2 but will upgrade with the new laptop purchase - so running CS5.5 (or better) Photoshop and Illustrator is required. I may or may not buy the whole Creative Suite as I only use these and Acrobat. I want to spend what is required to get the job done well - not more - but I don't want to be cheap either – my laptop needs to work well & not hamper my workflow. This will be my only computer. Being efficient is key. I use Adobe to do graphics for apparel: (embroideries, prints, logos, etc.) and small business (logos, print media, etc.). I work in actual size – so a lot of what I do is on a 20 x 30 art board. I do not work on videos – just print media and static artwork. Suggestions on the specs I will need and/or actual laptop models would be great. Thanks so much for your help - it is all so confusing!
JPPhotoshop CS5
System requirements
Windows
Intel® Pentium® 4 or AMD Athlon® 64 processor
Microsoft® Windows® XP with Service Pack 3; Windows Vista® Home Premium, Business, Ultimate, or Enterprise with Service Pack 1 (Service Pack 2 recommended); or Windows 7
1GB of RAM
1GB of available hard-disk space for installation; additional free space required during installation (cannot install on removable flash storage devices)
1024x768 display (1280x800 recommended) with qualified hardware-accelerated OpenGL graphics card, 16-bit color, and 256MB of VRAM
Some GPU-accelerated features require graphics support for Shader Model 3.0 and OpenGL 2.0
DVD-ROM drive
QuickTime 7.6.2 software required for multimedia features
Broadband Internet connection required for online services and to validate Subscription Edition (if applicable) on an ongoing basis*
Illustrator CS5
System requirements
Windows
Intel® Pentium® 4 or AMD Athlon® 64 processor
Microsoft® Windows® XP with Service Pack 3; Windows Vista® Home Premium, Business, Ultimate, or Enterprise with Service Pack 1; or Windows 7
1GB of RAM
2GB of available hard-disk space for installation; additional free space required during installation (cannot install on removable flash storage devices)
1024x768 display (1280x800 recommended) with 16-bit video card
DVD-ROM drive*
Broadband Internet connection required for online services and to validate Subscription Edition (if applicable) on an ongoing basis†
for the information -- both photoshop and illlustrator have not been updgraded, they both are UPDATED,
the updates can be downloaded form http://www.adobe.com/downloads/updates/
hope it helps
thanks and regards
AnIsH
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