Startup, "desktop" screen is stuck in a loop, no keys work, must "power" switch down.

Upon power up, all normal until the loading of the "desktop" screen.   It does not finish loading,  All icons and their text ids load, but the "icon" pictures do not finish loading.   The computer then goes into a reload of that screen, rather rapid loop, no escape from loop.   No keys work, mouse does not work, touch pad does not work.  Must use power switch to shut down. Norton 360 security, current, no problems reported.   Backup thumb drive startup also fails. Thank you for any ideas....  

I took computer to our local gurus.  How he managed to gain contol I didn't ask.  He removed Norton 360, and all went well afterwards. When I got home with computer, I began to reinstall "Norton 360" and received the following message that "Norton 360 is not compatible with your computer..."  Well, it had worked for 1-1/2 years flawlessly, but what the heck.....?  I scrapped the "360" plan, paid for "Norton Security", installed that new-to-me program with no errors. Up and running with no problems, and as the new "Norton Security" was able to access "my vault", I have all my passwords, etc. to various URLs.  That I might have lost all of them was a horrible thought, even tho' I have them off site. In summary, the "Norton 360" brand new incompatiblilty with Windows 8.1 and my HP ENVY shut me down this a.m. Best of luck to you with your computer...

Similar Messages

  • All-In-One C4780 screen is stuck on a loop. How can I hard reset the printer?

    I have a C4780 and am running Windows 7. I have had the printer for 2 years and never had a problem until recently. I have been unable to print for months because the touch screen on the printer is stuck in a loop. I first noticed the problem because I could hear random beeping and printer movement from the other room. It was doing it all on it's own. There were no changes to the computers, wireless or anything. I had just used it 2 weeks prior to print a passport photo and it worked fine.
    It thinks I am trying to print from a memory card and asks me to insert the card. Then it thinks I am trying to print a passport photo. Then it thinks I am scanning and asks me to place the photo face down. (etc, etc) If I try to hit cancel on any of the screens, it moves on to a different task it thinks I want done. If I try to follow through with the task it wants to do, it cancels it on it's own and moves on to another task. It will also move through the screens and tasks without me around. It moves so quickly through the screens that when I do try to get to a certain screen, I sometimes can't, because the printer has taken off in a different direction of screens all on its own.
    All software is up to date.
    I have tried turning it off, unplugging it, waiting, plugging it back in, turning it on.
    I have tried unplugging it while it is on, waiting, plugging it in and turning it on.
    I tried a semi-full reset by pressing bottom left 4 times. It was actually really difficult because the printer kept changing screens randomly while I was doing it. I finally got it to do the reset. It got to the "now printing alignment page..." screen and then just moved on to the main screen. Never printed the page. Shortly after that it started doing the screen loop with wireless settings. And now it is back to doing a loop through all the screens again. 
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    Does anyone have any idea of how I can fix this? Is there a way to do a hard-reset on this printer? Restore it to factory settings? Or doing you think there is something physically wrong with the touch screen where it is actually pressing buttons on it's own?

    I'm having the same problem, including paper running through the printer randomly. I believe I completed a semi-full reset that (so far) has stopped the paper going through the printer. And, the random changes on the touch screen seem to have stopped too. But, the touch screen still lights up and goes dark randomly, whcih leads me to believe that all is still not well.
    I too would like to try and hard reset if one is possible on this machine.

  • Desktop screen continues to flash

    Computer appears to be working ok with the exception that the desktop screen is stuck in a flashing mode - goes on and off the desktop image.

    Process:               Dock [8385]
    Path:                  /System/Library/CoreServices/Dock.app/Contents/MacOS/Dock
    Identifier:            com.apple.dock
    Version:               1.8 (1476.20.2)
    Build Info:            Dock-1476020002000000~1
    Code Type:             X86-64 (Native)
    Parent Process:        ??? [1]
    Responsible:           Dock [8385]
    User ID:               501
    Date/Time:             2015-03-07 15:49:28.316 -0600
    OS Version:            Mac OS X 10.10.2 (14C109)
    Report Version:        11
    Anonymous UUID:       
    Time Awake Since Boot: 7000 seconds
    Crashed Thread:        0  Dispatch queue: com.apple.main-thread
    Exception Type:        EXC_CRASH (SIGABRT)
    Exception Codes:       0x0000000000000000, 0x0000000000000000
    Application Specific Information:
    *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'not allowed to insert a LPApp into this container'
    abort() called
    terminating with uncaught exception of type NSException
    Application Specific Backtrace 1:
    0   CoreFoundation                      0x00007fff82a7a66c __exceptionPreprocess + 172
    1   libobjc.A.dylib                     0x00007fff8f2ee76e objc_exception_throw + 43
    2   CoreFoundation                      0x00007fff82a7a44a +[NSException raise:format:arguments:] + 106
    3   Foundation                          0x00007fff8f87e3a9 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195
    4   Dock                                0x000000010d6b7c44 Dock + 138308
    5   Foundation                          0x00007fff8f8325b4 -[NSKeyValueFastMutableArray insertObject:atIndex:] + 73
    6   Dock                                0x000000010d866fb5 Dock + 1904565
    7   Dock                                0x000000010d6cc744 Dock + 223044
    8   Dock                                0x000000010d6cc609 Dock + 222729
    9   Dock                                0x000000010d6cc05f Dock + 221279
    10  Dock                                0x000000010d865693 Dock + 1898131
    11  Dock                                0x000000010d6cec18 Dock + 232472
    12  Dock                                0x000000010d6cb668 Dock + 218728
    13  Dock                                0x000000010d6affc1 Dock + 106433
    14  Dock                                0x000000010d6afd17 Dock + 105751
    15  Foundation                          0x00007fff8f794a03 NSKeyValueNotifyObserver + 382
    16  Foundation                          0x00007fff8f793bd8 NSKeyValueDidChange + 463
    17  Foundation                          0x00007fff8f79873d -[NSObject(NSKeyValueObserverNotification) didChangeValueForKey:] + 118
    18  Dock                                0x000000010d6c4d4d Dock + 191821
    19  Foundation                          0x00007fff8f794a03 NSKeyValueNotifyObserver + 382
    20  Foundation                          0x00007fff8f793bd8 NSKeyValueDidChange + 463
    21  Foundation                          0x00007fff8f79873d -[NSObject(NSKeyValueObserverNotification) didChangeValueForKey:] + 118
    22  libdispatch.dylib                   0x00007fff811ce323 _dispatch_call_block_and_release + 12
    23  libdispatch.dylib                   0x00007fff811c9c13 _dispatch_client_callout + 8
    24  libdispatch.dylib                   0x00007fff811d5cbf _dispatch_main_queue_callback_4CF + 861
    25  CoreFoundation                      0x00007fff829cdc79 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
    26  CoreFoundation                      0x00007fff8298a30f __CFRunLoopRun + 2159
    27  CoreFoundation                      0x00007fff82989858 CFRunLoopRunSpecific + 296
    28  Dock                                0x000000010d69b497 Dock + 21655
    29  libdyld.dylib                       0x00007fff813fb5c9 start + 1
    30  ???                                 0x0000000000000001 0x0 + 1
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   libsystem_kernel.dylib         0x00007fff8d8b9286 __pthread_kill + 10
    1   libsystem_c.dylib             0x00007fff8fb23b53 abort + 129
    2   libc++abi.dylib               0x00007fff81681a21 abort_message + 257
    3   libc++abi.dylib               0x00007fff816a99d1 default_terminate_handler() + 267
    4   libobjc.A.dylib               0x00007fff8f2f27d6 _objc_terminate() + 103
    5   libc++abi.dylib               0x00007fff816a70a1 std::__terminate(void (*)()) + 8
    6   libc++abi.dylib               0x00007fff816a7113 std::terminate() + 51
    7   libobjc.A.dylib               0x00007fff8f2f25ff objc_terminate + 9
    8   libdispatch.dylib             0x00007fff811c9c27 _dispatch_client_callout + 28
    9   libdispatch.dylib             0x00007fff811d5cbf _dispatch_main_queue_callback_4CF + 861
    10  com.apple.CoreFoundation       0x00007fff829cdc79 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
    11  com.apple.CoreFoundation       0x00007fff8298a30f __CFRunLoopRun + 2159
    12  com.apple.CoreFoundation       0x00007fff82989858 CFRunLoopRunSpecific + 296
    13  com.apple.dock                 0x000000010d69b497 0x10d696000 + 21655
    14  libdyld.dylib                 0x00007fff813fb5c9 start + 1
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib         0x00007fff8d8ba232 kevent64 + 10
    1   libdispatch.dylib             0x00007fff811cca6a _dispatch_mgr_thread + 52
    Thread 2:
    0   libsystem_kernel.dylib         0x00007fff8d8b994a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8d43740d start_wqthread + 13
    Thread 3:: Dispatch queue: com.apple.root.background-qos
    0   com.apple.CoreGraphics         0x00007fff84b8aec3 decode_swap + 51
    1   com.apple.CoreGraphics         0x00007fff84b8637a decode_data + 3637
    2   com.apple.CoreGraphics         0x00007fff84b84adc img_decode_read + 380
    3   com.apple.CoreGraphics         0x00007fff84b84857 img_colormatch_read + 379
    4   com.apple.CoreGraphics         0x00007fff84b84651 img_alphamerge_read + 551
    5   com.apple.CoreGraphics         0x00007fff84b6a27d img_data_lock + 8512
    6   com.apple.CoreGraphics         0x00007fff84b670de CGSImageDataLock + 151
    7   libRIP.A.dylib                 0x00007fff8c7a42d2 ripc_AcquireImage + 906
    8   libRIP.A.dylib                 0x00007fff8c7a2df5 ripc_DrawImage + 1037
    9   com.apple.CoreGraphics         0x00007fff84b66c97 CGContextDrawImage + 457
    10  com.apple.QuartzCore           0x00007fff8215402d CA::Render::(anonymous namespace)::create_image_by_rendering(CGImage*, CGColorSpace*, unsigned int) + 597
    11  com.apple.QuartzCore           0x00007fff82153a50 CA::Render::create_image(CGImage*, CGColorSpace*, unsigned int) + 2212
    12  com.apple.QuartzCore           0x00007fff82153017 CA::Render::copy_image(CGImage*, CGColorSpace*, unsigned int, double) + 382
    13  com.apple.QuartzCore           0x00007fff82152e88 CA::Render::prepare_image(CGImage*, CGColorSpace*, unsigned int, double) + 9
    14  com.apple.QuartzCore           0x00007fff82152d8c CA::Layer::prepare_commit(CA::Transaction*) + 354
    15  com.apple.QuartzCore           0x00007fff8214e259 CA::Context::commit_transaction(CA::Transaction*) + 253
    16  com.apple.QuartzCore           0x00007fff8214dea4 CA::Transaction::commit() + 390
    17  com.apple.dock                 0x000000010d89a694 0x10d696000 + 2115220
    18  com.apple.dock                 0x000000010d89b2b6 0x10d696000 + 2118326
    19  com.apple.dock                 0x000000010d753d00 0x10d696000 + 777472
    20  com.apple.dock                 0x000000010d753616 0x10d696000 + 775702
    21  libdispatch.dylib             0x00007fff811c9c13 _dispatch_client_callout + 8
    22  libdispatch.dylib             0x00007fff811d487e _dispatch_source_latch_and_call + 721
    23  libdispatch.dylib             0x00007fff811cd62b _dispatch_source_invoke + 412
    24  libdispatch.dylib             0x00007fff811cc6b7 _dispatch_root_queue_drain + 463
    25  libdispatch.dylib             0x00007fff811dafe4 _dispatch_worker_thread3 + 91
    26  libsystem_pthread.dylib       0x00007fff8d439637 _pthread_wqthread + 729
    27  libsystem_pthread.dylib       0x00007fff8d43740d start_wqthread + 13
    Thread 4:
    0   libsystem_kernel.dylib         0x00007fff8d8b994a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8d43740d start_wqthread + 13
    Thread 5:
    0   libsystem_kernel.dylib         0x00007fff8d8b994a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8d43740d start_wqthread + 13
    Thread 6:
    0   libsystem_kernel.dylib         0x00007fff8d8b994a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8d43740d start_wqthread + 13
    Thread 7:
    0   libsystem_kernel.dylib         0x00007fff8d8b994a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8d43740d start_wqthread + 13
    Thread 8:
    0   libsystem_kernel.dylib         0x00007fff8d8b994a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8d43740d start_wqthread + 13
    Thread 9:
    0   libsystem_kernel.dylib         0x00007fff8d8b994a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8d43740d start_wqthread + 13
    Thread 10:
    0   libsystem_kernel.dylib         0x00007fff8d8b994a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8d43740d start_wqthread + 13
    Thread 11:
    0   libsystem_kernel.dylib         0x00007fff8d8b994a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8d43740d start_wqthread + 13
    Thread 12:: Dispatch queue: LPStorage Database Queue
    0   libsystem_kernel.dylib         0x00007fff8d8b9eea fsync + 10
    1   libsqlite3.dylib               0x00007fff8735dbb8 syncJournal + 600
    2   libsqlite3.dylib               0x00007fff87351b9a sqlite3PagerCommitPhaseOne + 1018
    3   libsqlite3.dylib               0x00007fff87337179 sqlite3BtreeCommitPhaseOne + 729
    4   libsqlite3.dylib               0x00007fff872e888f sqlite3VdbeHalt + 5663
    5   libsqlite3.dylib               0x00007fff8732f280 sqlite3VdbeExec + 91344
    6   libsqlite3.dylib               0x00007fff873173df sqlite3_step + 735
    7   libsqlite3.dylib               0x00007fff872bc27b sqlite3_exec + 411
    8   com.apple.dock                 0x000000010d6cf4f2 0x10d696000 + 234738
    9   libdispatch.dylib             0x00007fff811ce323 _dispatch_call_block_and_release + 12
    10  libdispatch.dylib             0x00007fff811c9c13 _dispatch_client_callout + 8
    11  libdispatch.dylib             0x00007fff811cd365 _dispatch_queue_drain + 1100
    12  libdispatch.dylib             0x00007fff811ceecc _dispatch_queue_invoke + 202
    13  libdispatch.dylib             0x00007fff811cc6b7 _dispatch_root_queue_drain + 463
    14  libdispatch.dylib             0x00007fff811dafe4 _dispatch_worker_thread3 + 91
    15  libsystem_pthread.dylib       0x00007fff8d439637 _pthread_wqthread + 729
    16  libsystem_pthread.dylib       0x00007fff8d43740d start_wqthread + 13
    Thread 13:
    0   libsystem_kernel.dylib         0x00007fff8d8b994a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8d43740d start_wqthread + 13
    Thread 14:: Dispatch queue: com.apple.root.default-qos.overcommit
    0   libsystem_kernel.dylib         0x00007fff8d8b44de mach_msg_trap + 10
    1   libsystem_kernel.dylib         0x00007fff8d8b364f mach_msg + 55
    2   libxpc.dylib                   0x00007fff8bc6d27e xpc_pipe_routine + 252
    3   libxpc.dylib                   0x00007fff8bc75e02 _xpc_interface_routine + 163
    4   libxpc.dylib                   0x00007fff8bc7616c _xpc_look_up_endpoint + 192
    5   libxpc.dylib                   0x00007fff8bc708cf _xpc_connection_bootstrap_look_up_slow + 256
    6   libxpc.dylib                   0x00007fff8bc7062f _xpc_connection_init + 781
    7   libxpc.dylib                   0x00007fff8bc70314 _xpc_connection_resume_init + 14
    8   libdispatch.dylib             0x00007fff811c9c13 _dispatch_client_callout + 8
    9   libdispatch.dylib             0x00007fff811cc88f _dispatch_root_queue_drain + 935
    10  libdispatch.dylib             0x00007fff811dafe4 _dispatch_worker_thread3 + 91
    11  libsystem_pthread.dylib       0x00007fff8d439637 _pthread_wqthread + 729
    12  libsystem_pthread.dylib       0x00007fff8d43740d start_wqthread + 13
    Thread 15:
    0   libsystem_kernel.dylib         0x00007fff8d8b994a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8d43740d start_wqthread + 13
    Thread 16:
    0   libsystem_kernel.dylib         0x00007fff8d8b994a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8d43740d start_wqthread + 13
    Thread 17:: Dispatch queue: com.apple.root.default-qos.overcommit
    0   libsystem_kernel.dylib         0x00007fff8d8b44de mach_msg_trap + 10
    1   libsystem_kernel.dylib         0x00007fff8d8b364f mach_msg + 55
    2   libxpc.dylib                   0x00007fff8bc6d27e xpc_pipe_routine + 252
    3   libxpc.dylib                   0x00007fff8bc75e02 _xpc_interface_routine + 163
    4   libxpc.dylib                   0x00007fff8bc7616c _xpc_look_up_endpoint + 192
    5   libxpc.dylib                   0x00007fff8bc708cf _xpc_connection_bootstrap_look_up_slow + 256
    6   libxpc.dylib                   0x00007fff8bc7062f _xpc_connection_init + 781
    7   libxpc.dylib                   0x00007fff8bc70314 _xpc_connection_resume_init + 14
    8   libdispatch.dylib             0x00007fff811c9c13 _dispatch_client_callout + 8
    9   libdispatch.dylib             0x00007fff811cc88f _dispatch_root_queue_drain + 935
    10  libdispatch.dylib             0x00007fff811dafe4 _dispatch_worker_thread3 + 91
    11  libsystem_pthread.dylib       0x00007fff8d439637 _pthread_wqthread + 729
    12  libsystem_pthread.dylib       0x00007fff8d43740d start_wqthread + 13
    Thread 18:: Dispatch queue: com.apple.root.default-qos.overcommit
    0   libsystem_kernel.dylib         0x00007fff8d8b44de mach_msg_trap + 10
    1   libsystem_kernel.dylib         0x00007fff8d8b364f mach_msg + 55
    2   libxpc.dylib                   0x00007fff8bc6d27e xpc_pipe_routine + 252
    3   libxpc.dylib                   0x00007fff8bc75e02 _xpc_interface_routine + 163
    4   libxpc.dylib                   0x00007fff8bc7616c _xpc_look_up_endpoint + 192
    5   libxpc.dylib                   0x00007fff8bc708cf _xpc_connection_bootstrap_look_up_slow + 256
    6   libxpc.dylib                   0x00007fff8bc7062f _xpc_connection_init + 781
    7   libxpc.dylib                   0x00007fff8bc70314 _xpc_connection_resume_init + 14
    8   libdispatch.dylib             0x00007fff811c9c13 _dispatch_client_callout + 8
    9   libdispatch.dylib             0x00007fff811cc88f _dispatch_root_queue_drain + 935
    10  libdispatch.dylib             0x00007fff811dafe4 _dispatch_worker_thread3 + 91
    11  libsystem_pthread.dylib       0x00007fff8d439637 _pthread_wqthread + 729
    12  libsystem_pthread.dylib       0x00007fff8d43740d start_wqthread + 13
    Thread 19:
    0   libsystem_kernel.dylib         0x00007fff8d8b994a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8d43740d start_wqthread + 13
    Thread 20:
    0   libsystem_kernel.dylib         0x00007fff8d8b994a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8d43740d start_wqthread + 13
    Thread 21:
    0   libsystem_kernel.dylib         0x00007fff8d8b994a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8d43740d start_wqthread + 13
    Thread 22:: Dispatch queue: com.apple.root.default-qos.overcommit
    0   libsystem_kernel.dylib         0x00007fff8d8b44de mach_msg_trap + 10
    1   libsystem_kernel.dylib         0x00007fff8d8b364f mach_msg + 55
    2   libxpc.dylib                   0x00007fff8bc6d27e xpc_pipe_routine + 252
    3   libxpc.dylib                   0x00007fff8bc75e02 _xpc_interface_routine + 163
    4   libxpc.dylib                   0x00007fff8bc7616c _xpc_look_up_endpoint + 192
    5   libxpc.dylib                   0x00007fff8bc708cf _xpc_connection_bootstrap_look_up_slow + 256
    6   libxpc.dylib                   0x00007fff8bc7062f _xpc_connection_init + 781
    7   libxpc.dylib                   0x00007fff8bc70314 _xpc_connection_resume_init + 14
    8   libdispatch.dylib             0x00007fff811c9c13 _dispatch_client_callout + 8
    9   libdispatch.dylib             0x00007fff811cc88f _dispatch_root_queue_drain + 935
    10  libdispatch.dylib             0x00007fff811dafe4 _dispatch_worker_thread3 + 91
    11  libsystem_pthread.dylib       0x00007fff8d439637 _pthread_wqthread + 729
    12  libsystem_pthread.dylib       0x00007fff8d43740d start_wqthread + 13
    Thread 23:
    0   libsystem_kernel.dylib         0x00007fff8d8b994a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8d43740d start_wqthread + 13
    Thread 24:
    0   libsystem_kernel.dylib         0x00007fff8d8b45e6 clock_sleep_trap + 10
    1   com.apple.dock                 0x000000010d6bf622 0x10d696000 + 169506
    2   libsystem_pthread.dylib       0x00007fff8d439268 _pthread_body + 131
    3   libsystem_pthread.dylib       0x00007fff8d4391e5 _pthread_start + 176
    4   libsystem_pthread.dylib       0x00007fff8d43741d thread_start + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000000  rbx: 0x0000000000000006  rcx: 0x00007fff52568878  rdx: 0x0000000000000000
      rdi: 0x000000000000140f  rsi: 0x0000000000000006  rbp: 0x00007fff525688a0  rsp: 0x00007fff52568878
       r8: 0x0000000000000000   r9: 0x00007fff8fb4dd70  r10: 0x0000000008000000  r11: 0x0000000000000206
      r12: 0x00007fff52568a00  r13: 0x00007fff52568ee0  r14: 0x00007fff72bce300  r15: 0x00007fff525688e0
      rip: 0x00007fff8d8b9286  rfl: 0x0000000000000206  cr2: 0x00007fff73416fd8
    Logical CPU:     0
    Error Code:      0x02000148
    Trap Number:     133
    Binary Images:
           0x10d696000 -        0x10d916ff7  com.apple.dock (1.8 - 1476.20.2) <DD42EC44-87B7-3C2D-AB23-5A1CCA9777AB> /System/Library/CoreServices/Dock.app/Contents/MacOS/Dock
           0x10d9ca000 -        0x10d9d1ff7  com.apple.CacheDelete (1.0 - 1) <4F892758-9EE4-3514-9EFE-1C76D2E98C73> /System/Library/PrivateFrameworks/CacheDelete.framework/Versions/A/CacheDelete
           0x10d9e1000 -        0x10d9e5ff7  com.apple.Uninstall (1.0.1 - 211) <C44D0354-A667-383A-BA99-0CEA808E4FCE> /System/Library/PrivateFrameworks/Uninstall.framework/Versions/A/Uninstall
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        0x7fff8ec82000 -     0x7fff8ecceff7  libcups.2.dylib (408) <9CECCDE3-51D7-3028-830C-F58BD36E3317> /usr/lib/libcups.2.dylib
        0x7fff8eccf000 -     0x7fff8ecd2fff  com.apple.IOSurface (97 - 97) <D4B4D2B2-7B16-3174-9EA6-55E0A10B452D> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
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  • HT4972 Today I updated - thru itunes- my iphone4, and restored backup, but am stuck in recovery loop and phone screen says "connect to itunes" or "connected to itunes".  I tried turning the phone off and on.  Still stuck.  Help, please?

    Today I updated, thru itunes, my iphone4, and restored backup, but am stuck in setup loop.  After few screens of setup phone says "connect to itunes" or "connected to itunes".  I turned off the phone and turned back on - still stuck.  Help, please?

    Unable to Update or Restore...?
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  • Stuck at reboot loop. itunes logo and wire appears on screen

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  • MBA logs-in gets to desktop screen and gets stuck with a spinning wheel...

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  • My PowerMac G5 at work isn't loading all the way. Stuck on desktop screen.

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  • IMac froze, rebooted but finder stuck in crash loop...

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    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Step 1
    For this step, the title of the Console window should be All Messages. If it isn't, select
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    from the log list on the left. If you don't see that list, select
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    from the menu bar at the top of the screen.
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    Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    ☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    ☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
    Step 2
    In the Console window, select
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  • Stuck in a "loop" at the login window after upgrading to Leopard

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    Hello from Apple!
    Charles at Apple Service & Support thought that you might find this article useful. We hope that it helps resolve your technical issue.
    Link: http://www.info.apple.com/kbnum/n306965
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    If Leopard came pre-installed and this is a new machne, then the disks that came in the box should let you archive install preserving users & network settings. The disks have a grey label, and if you get more than one use disk #1 for this procedure.
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  • Can't boot Classic from installation disk/stuck in Assistant loop

    I have a Mac G4 on which I recently (and foolishly) decided to install the OX 10.0.4. The computer now is stuck in a loop in which it goes to Assistants (there are none to specify) and refuses to let me do anything else, including Force Quit, logout, or even shut down the machine without pressing the power button. I have even unplugged it and let it sit for a couple of hours with no effect. It will not boot from the installation disk of 9.2 by holding C at startup. I held down Ctrl and C at startup and arrived at a cursor and black screen, but I don't know what to do with that other than type exit and allow the computer to continue startup and its infernal loop sequence.
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    jeffripple,
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    See: Mac OS X keyboard shortcuts
    • Have you tried the steps in this link to see if it clearing the parameter RAM allows you to start up from an Operating System install CD which is capable of booting your machine?
    Resetting your Mac's PRAM and NVRAM
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    No Alibi.
     Backup what you can't afford to lose.   Mac OS X (10.4.8)  

  • How do I get rid of the Microsoft Setup Assistant loop? I migrated my software/documents from another laptop so don't have the disk to reinstall. Please help! Can't open any Microsoft Office software, like Word, and stuck in a loop?

    I migrated my software/documents from another laptop so don't have the disk to reinstall. Please help! Can't open any Microsoft Office software, like Word (for 2008), and stuck in a loop?
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    First, export your contact from iCloud.com and save them on your computer in a safe spot some where (like you desktop).  Use this to help you do this: http://support.apple.com/kb/PH3606
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  • G4 Quicksilver freezes at desktop screen requiring PRAM reset.

    Hi,
    I recently got a used G4 dual 1 GHZ Quicksilver with two internal hard drives(80 & 40GB). I made some mistakes when I first received it, being used to running OS 9 on a blueberry G3 with one hard drive, and now it frequently freezes after a cold start at the desktop screen.
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    My wife came home for luch and I needed to leave. I tried to stop the program, I couldn't. I tried to shut down the computer, it wouldn't. So, I unplugged the computer. Second mistake.
    When I got home I couldn't turn the computer on. With some research I discovered how to reset the PMU. That did it.
    Unfortunately, I still hadn't learned to not try to open one hard drive while running the other without selecting it as a startup item. As a result, late that night I tried a half dozen more times to open an application on the OS 9 (slave) hard drive while not understanding that I was running the master HD. All with the same result. It took 15 minutes to open ending with a text block about the "21 day trial period for IPNetSentry" having expired then total lock up. Then I restarted and repeated the same mistake. The only thing that stopped me was that it was 2:30 in the morning. Sounds pretty stupid now. I then tried to find all the threads of this IPNet Sentry and trash them.
    The next morning my current problem seemed to begin. The screen freezes once I get to the desktop screen. I can reset the PRAM and all is fine again until the next time I turn the computer off and start it up again. It doesn't happen every time. It will happen for a few days, go away then after a week or so start acting up again. I also noticed that it doesn't lock up when I use restart, only when it is all the way off and turned on again.
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    One more big clue. When I was reloading the restore software on the master HD I got the messages "!Could not restore the restricted-segment image. Reading block 00174A440." and then "The restore failed. The volume 'MacIntosh HD' may be unusable." Another time the first text block was the same except the reading block was 002141B0. Major bummer. It took four or five tries before I get get all five of the restore disks to install.
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    G4RAY,
    So, it sounds like you are saying that the Ultra ATA-100 will work in my machine.
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    A new drive typically comes with a new 80-wire, 40-pin, Ultra DMA ribbon cable; drive pin jumpers, and a set of mounting screws. I'd use the new cable and jumper the drives as master and slave. You should have no issues with new slave drive of any size, either. Also, with a two-drive setup on a single ribbon cable, it does not matter which drive is connected to the inline or end connector, as long as one is jumpered as master and the other as slave.
    Crucial arguably produces the highest quality RAM, although it's pricey. I've been using RAM from OWC and Kingston without issue. Regardless of where you might decide to get more RAM, I'd suggest doing hardware additions in phases, rather than all at once. It gives one an opportunity to test the configuration before making the next addition; and if there's a problem, it's often much easier to pinpoint. I'd straighten out my drive issues, run the Mac for a couple of weeks, then order/install new RAM, for example.
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  • Firefox update is constantly failing and is stuck in a loop. I don't know how to bypass this. Help

    When I start firefox, it automatically tries to install an update. This fails and it repeats, getting stuck in a loop which I can not get out of. Consequently, I am unable to open firefox and use the internet on this program. I have clicked ok, closed the dialogue box and ended the program using the task manager. None of these have worked. I prefer using firefox to other browsers but have had to return to internet explorer for the time being.
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    See http://kb.mozillazine.org/Software_Update (Software Update not working properly)
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  • Can't sync iPod and stuck in restore loop after upgrading to iTunes 7

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    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
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    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
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