Startup.dll failed with error 127

I am using CS5
master suite but premiere pro does not work, everything else works
Load Library EX startup.dll failed with error 127 the specified procedure could not be found
Does anybody ever got thie error msg ?
Please help...

I followed your instructions to update to ver. 5.0.2 and it is working now
thank you for all your help
Fernando Echeverria
Engineer, Technical Support
CIG Engineering Division
Canon U.S.A., Inc.
One Canon Plaza, Lake Success, NY 11042
www.usa.canon.com
[email protected]
T 516.328.4797     C 516.492.0223     F 516.328.4849
From:   Todd_Kopriva <[email protected]>
To:     Fernando Echeverria <[email protected]>
Date:   11/22/2010 10:42 PM
Subject:        Startup.dll failed with error 127
Have you installed the http://bit.ly/djiyh4?
Tell us about your computer, especially the operating system.
What are you doing when that error occurs? Starting the program?
Exporting?
Has this ever worked?

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    このようなインストールトラブルの解決事例がありましたのでご紹介します。
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    手順については以下を参照してください。
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    http://kb2.adobe.com/jp/cps/890/cpsid_89088.html?sdid=JSRPP
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    Regards,
    Rave

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    2/16/13 3:54:24.809 PM com.apple.XType.FontHelper[1406]: AutoActivation:  scopes (
        "/Library/Application Support/Apple/Fonts"
    2/16/13 3:54:25.052 PM WindowServer[102]: CGXDisableUpdate: UI updates were forcibly disabled by application "Preview" for over 1.00 seconds. Server has re-enabled them.
    2/16/13 3:54:25.584 PM WindowServer[102]: reenable_update_for_connection: UI updates were finally reenabled by application "Preview" after 1.53 seconds (server forcibly re-enabled them after 1.00 seconds)
    2/16/13 3:54:30.628 PM sandboxd[1401]: ([192]) Mail(192) deny file-read-data /Users/HBrazee/Library/Preferences/com.apple.DownloadAssessment.plist
    2/16/13 3:54:49.692 PM mdworker[1411]: Unable to talk to lsboxd
    2/16/13 3:54:49.696 PM mdworker[1410]: Unable to talk to lsboxd
    2/16/13 3:54:49.818 PM sandboxd[1416]: ([1411]) mdworker(1411) deny mach-lookup com.apple.ls.boxd
    2/16/13 3:54:49.823 PM sandboxd[1416]: ([1410]) mdworker(1410) deny mach-lookup com.apple.ls.boxd
    2/16/13 3:54:50.000 PM kernel[0]: Sandbox: sandboxd(1416) deny mach-lookup com.apple.coresymbolicationd
    2/16/13 3:55:11.964 PM WindowServer[102]: CGXSetWindowBackgroundBlurRadius: Invalid window 0xffffffff
    2/16/13 3:55:11.986 PM Mail[192]: open on /Users/HBrazee/Library/Mail/V2/POP-brazee.net/[email protected]/Deleted Messages.mbox/9032643A-C8BE-4195-B233-E5A6A64E535C/Data/4/9/Messages/94057.emlx : No such file or directory
    2/16/13 3:57:17.000 PM kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=1438[GoogleSoftwareUp] clearing CS_VALID
    2/16/13 3:57:19.177 PM GoogleSoftwareUpdateDaemon[1440]: -[KeystoneDaemon logServiceState] GoogleSoftwareUpdate daemon (1.1.0.3659) vending:
        com.google.Keystone.Daemon.UpdateEngine: 2 connection(s)
        com.google.Keystone.Daemon.Administration: 0 connection(s)
    2/16/13 3:57:19.332 PM GoogleSoftwareUpdateDaemon[1440]: -[KSUpdateEngine updateProductID:] KSUpdateEngine updating product ID: "com.google.Keystone"
    2/16/13 3:57:19.445 PM GoogleSoftwareUpdateDaemon[1440]: -[KSCheckAction performAction] KSCheckAction checking 1 ticket(s).
    2/16/13 3:57:19.554 PM GoogleSoftwareUpdateDaemon[1440]: -[KSUpdateCheckAction performAction] KSUpdateCheckAction starting update check for ticket(s): {(
        <KSTicket:0x585250
            productID=com.google.Keystone
            version=1.1.0.3659
            xc=<KSPathExistenceChecker:0x582eb0 path=/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/>
            serverType=Omaha
            url=https://tools.google.com/service/update2
            creationDate=2010-06-26 00:04:18
        >
    Using server: <KSOmahaServer:0x292b10
        engine=<KSDaemonUpdateEngine:0x287110>
        params={
            EngineVersion = "1.1.0.3659";
            ActivesInfo = {
                "com.Google.GoogleEarthPlus.intel" = {
                    LastRollCallPingDate = 2013-02-16 08:00:38 +0000;
                "com.google.Chrome" = {
                    LastRollCallPingDate = 2013-02-16 08:00:38 +0000;
                    LastActiveDate = 2012-11-25 19:27:11 +0000;
                    LastActivePingDate = 2012-11-26 08:00:15 +0000;
                "com.google.Keystone" = {
                    LastRollCallPingDate = 2013-02-16 08:00:39 +0000;
                    LastActivePingDate = 2013-02-16 08:00:39 +0000;
                    LastActiveDate = 2013-02-16 22:57:18 +0000;
                "com.google.musicmanager" = {
                    LastActivePingDate = 2012-07-29 06:59:48 +0000;
                    LastActiveDate = 2012-07-28 19:04:42 +0000;
                    LastRollCallPingDate = 2013-02-16 08:00:38 +0000;
            UserInitiated = 0;
            IsSystem = 1;
            OmahaOSVersion = "10.8.2_i486";
            Identity = KeystoneDaemon;
            AllowedSubdomains = (
                ".omaha.sandbox.google.com",
                ".tools.google.com",
                ".www.google.com",
                ".corp.google.com"
    >
    2/16/13 3:57:19.867 PM GoogleSoftwareUpdateDaemon[1440]: -[KSUpdateCheckAction performAction] KSUpdateCheckAction running KSServerUpdateRequest: <KSOmahaServerUpdateRequest:0x2973e0
        server=<KSOmahaServer:0x292b10>
        url="https://tools.google.com/service/update2"
        runningFetchers=0
        tickets=1
        activeTickets=0
        rollCallTickets=0
        body=
            <?xml version="1.0" encoding="UTF-8" standalone="yes"?>
            <o:gupdate xmlns:o="http://www.google.com/update2/request" protocol="2.0" version="KeystoneDaemon-1.1.0.3659" ismachine="1">
                <o:os platform="mac" version="MacOSX" sp="10.8.2_i486"></o:os>
                <o:app appid="com.google.Keystone" version="1.1.0.3659" lang="en-us" installage="966" brand="GGLG">
                    <o:updatecheck></o:updatecheck>
                </o:app>
            </o:gupdate>
    >
    2/16/13 3:57:29.555 PM GoogleSoftwareUpdateDaemon[1440]: -[KSUpdateCheckAction(KSServerUpdateRequestDelegate) serverRequest:fetchedWithResponse:] KSUpdateCheckAction received KSServerUpdateResponse: <KSOmahaServerUpdateResponse:0x298e70
        server=<KSOmahaServer:0x292b10>
        url="https://tools.google.com/service/update2"
        status=200
        tickets=1
        activeTickets=0
        rollCallTickets=0
        data=
            <?xml version="1.0" encoding="UTF-8" standalone="yes"?>
            <gupdate xmlns="http://www.google.com/update2/response" protocol="2.0" server="prod">
                <daystart elapsed_seconds="53810"></daystart>
                <app appid="com.google.Keystone" status="ok">
                    <updatecheck status="noupdate"></updatecheck>
                </app>
            </gupdate>
    >
    2/16/13 3:57:29.864 PM GoogleSoftwareUpdateDaemon[1440]: -[KSUpdateCheckAction(PrivateMethods) finishAction] KSUpdateCheckAction found updates: {( )}
    2/16/13 3:57:29.934 PM GoogleSoftwareUpdateDaemon[1440]: -[KSPrefetchAction performAction] KSPrefetchAction no updates to prefetch.
    2/16/13 3:57:29.937 PM GoogleSoftwareUpdateDaemon[1440]: -[KSMultiUpdateAction performAction] KSSilentUpdateAction had no updates to apply.
    2/16/13 3:57:29.938 PM GoogleSoftwareUpdateDaemon[1440]: -[KSMultiUpdateAction performAction] KSPromptAction had no updates to apply.
    2/16/13 3:57:29.942 PM GoogleSoftwareUpdateDaemon[1440]: -[KSUpdateEngine(PrivateMethods) updateFinish] KSUpdateEngine update processing complete.
    2/16/13 3:57:30.431 PM GoogleSoftwareUpdateDaemon[1440]: -[KSUpdateEngine updateAllProducts] KSUpdateEngine updating all installed products.
    2/16/13 3:57:30.434 PM GoogleSoftwareUpdateDaemon[1440]: -[KSCheckAction performAction] KSCheckAction checking 2 ticket(s).
    2/16/13 3:57:30.476 PM GoogleSoftwareUpdateDaemon[1440]: -[KSUpdateCheckAction performAction] KSUpdateCheckAction starting update check for ticket(s): {(
        <KSTicket:0x28ec80
            productID=com.google.Chrome
            version=24.0.1312.57
            xc=<KSPathExistenceChecker:0x29adc0 path=/Applications/Google Chrome.app>
            serverType=Omaha
            url=https://tools.google.com/service/update2
            creationDate=2010-06-18 13:11:31
            tagPath=/Applications/Google Chrome.app/Contents/Info.plist
            tagKey=KSChannelID
            brandPath=/Library/Google/Google Chrome Brand.plist
            brandKey=KSBrandID
            versionPath=/Applications/Google Chrome.app/Contents/Info.plist
            versionKey=KSVersion
        >,
        <KSTicket:0x29fe80
            productID=com.google.Keystone
            version=1.1.0.3659
            xc=<KSPathExistenceChecker:0x2977f0 path=/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/>
            serverType=Omaha
            url=https://tools.google.com/service/update2
            creationDate=2010-06-26 00:04:18
        >
    Using server: <KSOmahaServer:0x595c80
        engine=<KSDaemonUpdateEngine:0x287110>
        params={
            EngineVersion = "1.1.0.3659";
            ActivesInfo = {
                "com.Google.GoogleEarthPlus.intel" = {
                    LastRollCallPingDate = 2013-02-16 08:00:38 +0000;
                "com.google.Chrome" = {
                    LastRollCallPingDate = 2013-02-16 08:00:38 +0000;
                    LastActiveDate = 2012-11-25 19:27:11 +0000;
                    LastActivePingDate = 2012-11-26 08:00:15 +0000;
                "com.google.Keystone" = {
                    LastRollCallPingDate = 2013-02-16 08:00:39 +0000;
                    LastActivePingDate = 2013-02-16 08:00:39 +0000;
                    LastActiveDate = 2013-02-16 22:57:18 +0000;
                "com.google.musicmanager" = {
                    LastActivePingDate = 2012-07-29 06:59:48 +0000;
                    LastActiveDate = 2012-07-28 19:04:42 +0000;
                    LastRollCallPingDate = 2013-02-16 08:00:38 +0000;
            UserInitiated = 0;
            IsSystem = 1;
            OmahaOSVersion = "10.8.2_i486";
            Identity = KeystoneDaemon;
            AllowedSubdomains = (
                ".omaha.sandbox.google.com",
                ".tools.google.com",
                ".www.google.com",
                ".corp.google.com"
    >
    2/16/13 3:57:30.577 PM GoogleSoftwareUpdateDaemon[1440]: -[KSUpdateCheckAction performAction] KSUpdateCheckAction running KSServerUpdateRequest: <KSOmahaServerUpdateRequest:0x290140
        server=<KSOmahaServer:0x595c80>
        url="https://tools.google.com/service/update2"
        runningFetchers=0
        tickets=2
        activeTickets=0
        rollCallTickets=0
        body=
            <?xml version="1.0" encoding="UTF-8" standalone="yes"?>
            <o:gupdate xmlns:o="http://www.google.com/update2/request" protocol="2.0" version="KeystoneDaemon-1.1.0.3659" ismachine="1">
                <o:os platform="mac" version="MacOSX" sp="10.8.2_i486"></o:os>
                <o:app appid="com.google.Chrome" version="24.0.1312.57" lang="en-us" installage="974" brand="GGRM">
                    <o:updatecheck></o:updatecheck>
                </o:app>
                <o:app appid="com.google.Keystone" version="1.1.0.3659" lang="en-us" installage="966" brand="GGLG">
                    <o:updatecheck></o:updatecheck>
                </o:app>
            </o:gupdate>
    >
    2/16/13 3:57:31.427 PM GoogleSoftwareUpdateDaemon[1440]: -[KSUpdateCheckAction(KSServerUpdateRequestDelegate) serverRequest:fetchedWithResponse:] KSUpdateCheckAction received KSServerUpdateResponse: <KSOmahaServerUpdateResponse:0x29a970
        server=<KSOmahaServer:0x595c80>
        url="https://tools.google.com/service/update2"
        status=200
        tickets=2
        activeTickets=0
        rollCallTickets=0
        data=
            <?xml version="1.0" encoding="UTF-8" standalone="yes"?>
            <gupdate xmlns="http://www.google.com/update2/response" protocol="2.0" server="prod">
                <daystart elapsed_seconds="53812"></daystart>
                <app appid="com.google.Chrome" status="ok">
                    <updatecheck status="noupdate"></updatecheck>
                </app>
                <app appid="com.google.Keystone" status="ok">
                    <updatecheck status="noupdate"></updatecheck>
                </app>
            </gupdate>
    >
    2/16/13 3:57:31.430 PM GoogleSoftwareUpdateDaemon[1440]: -[KSUpdateCheckAction(PrivateMethods) finishAction] KSUpdateCheckAction found updates: {( )}
    2/16/13 3:57:31.479 PM GoogleSoftwareUpdateDaemon[1440]: -[KSPrefetchAction performAction] KSPrefetchAction no updates to prefetch.
    2/16/13 3:57:31.480 PM GoogleSoftwareUpdateDaemon[1440]: -[KSMultiUpdateAction performAction] KSSilentUpdateAction had no updates to apply.
    2/16/13 3:57:31.482 PM GoogleSoftwareUpdateDaemon[1440]: -[KSMultiUpdateAction performAction] KSPromptAction had no updates to apply.
    2/16/13 3:57:31.487 PM GoogleSoftwareUpdateDaemon[1440]: -[KSUpdateEngine(PrivateMethods) updateFinish] KSUpdateEngine update processing complete.
    2/16/13 3:57:33.732 PM GoogleSoftwareUpdateDaemon[1440]: -[KeystoneDaemon logServiceState] GoogleSoftwareUpdate daemon (1.1.0.3659) vending:
        com.google.Keystone.Daemon.UpdateEngine: 1 connection(s)
        com.google.Keystone.Daemon.Administration: 0 connection(s)
    2/16/13 3:57:49.201 PM GoogleSoftwareUpdateDaemon[1440]: -[KeystoneDaemon main] GoogleSoftwareUpdateDaemon inactive, shutdown.
    2/16/13 3:58:22.082 PM mdworker[1575]: Unable to talk to lsboxd
    2/16/13 3:58:22.088 PM mdworker[1576]: Unable to talk to lsboxd
    2/16/13 3:58:24.000 PM kernel[0]: Sandbox: sandboxd(1580) deny mach-lookup com.apple.coresymbolicationd
    2/16/13 3:58:25.365 PM sandboxd[1580]: ([1575]) mdworker(1575) deny mach-lookup com.apple.ls.boxd
    2/16/13 3:58:25.469 PM sandboxd[1580]: ([1576]) mdworker(1576) deny mach-lookup com.apple.ls.boxd
    2/16/13 3:59:36.358 PM mdworker[1587]: Unable to talk to lsboxd
    2/16/13 3:59:36.362 PM mdworker[1586]: Unable to talk to lsboxd
    2/16/13 3:59:36.503 PM sandboxd[1588]: ([1587]) mdworker(1587) deny mach-lookup com.apple.ls.boxd
    2/16/13 3:59:36.508 PM sandboxd[1588]: ([1586]) mdworker(1586) deny mach-lookup com.apple.ls.boxd
    2/16/13 3:59:36.000 PM kernel[0]: Sandbox: sandboxd(1588) deny mach-lookup com.apple.coresymbolicationd
    2/16/13 4:00:08.980 PM firefox[1592]: invalid drawable
    2/16/13 4:00:10.701 PM WindowServer[102]: CGXDisableUpdate: UI updates were forcibly disabled by application "Firefox" for over 1.00 seconds. Server has re-enabled them.
    2/16/13 4:00:10.813 PM WindowServer[102]: reenable_update_for_connection: UI updates were finally reenabled by application "Firefox" after 1.11 seconds (server forcibly re-enabled them after 1.00 seconds)
    2/16/13 4:00:24.543 PM com.apple.usbmuxd[27]: _SendAttachNotification (thread 0x7fff73d59180): Device 1c:ab:a7:98:32:58@fe80::1eab:a7ff:fe98:3258._apple-mobdev._tcp.local. has already appeared on interface 4. Suppressing duplicate attach notification.
    2/16/13 4:00:26.787 PM SyncServer[1604]: [0x7f9f7ac0bec0] |DataManager|Warning| Client com.apple.Mail sync alert tool path /System/Library/Frameworks/Message.framework/Resources/MailSync does not exist.
    2/16/13 4:00:30.376 PM mdworker[1594]: Unable to talk to lsboxd
    2/16/13 4:00:30.379 PM mdworker[1595]: Unable to talk to lsboxd
    2/16/13 4:00:30.468 PM sandboxd[1606]: ([1594]) mdworker(1594) deny mach-lookup com.apple.ls.boxd
    2/16/13 4:00:30.481 PM sandboxd[1606]: ([1595]) mdworker(1595) deny mach-lookup com.apple.ls.boxd
    2/16/13 4:00:30.000 PM kernel[0]: Sandbox: sandboxd(1606) deny mach-lookup com.apple.coresymbolicationd
    2/16/13 4:00:43.702 PM iTunes[203]: _NotificationSocketReadCallbackGCD (thread 0x7fff73d59180): Unexpected connection closure...
    2/16/13 4:00:43.705 PM ath[254]: _NotificationSocketReadCallbackGCD (thread 0x7fff73d59180): Unexpected connection closure...
    2/16/13 4:01:42.495 PM mdworker[1611]: Unable to talk to lsboxd
    2/16/13 4:01:42.499 PM mdworker[1612]: Unable to talk to lsboxd
    2/16/13 4:01:42.599 PM sandboxd[1613]: ([1611]) mdworker(1611) deny mach-lookup com.apple.ls.boxd
    2/16/13 4:01:42.608 PM sandboxd[1613]: ([1612]) mdworker(1612) deny mach-lookup com.apple.ls.boxd
    2/16/13 4:01:42.000 PM kernel[0]: Sandbox: sandboxd(1613) deny mach-lookup com.apple.coresymbolicationd
    2/16/13 4:02:01.167 PM WindowServer[102]: CGXSetWindowProperty: Invalid window 0x131
    2/16/13 4:02:01.167 PM WindowServer[102]: kCGErrorIllegalArgument: _CGXAddWindowToWindowOrderingGroup: error setting window property
    2/16/13 4:02:29.971 PM KernelEventAgent[45]: tid 00000000 received event(s) VQ_LOWDISK (4)
    2/16/13 4:02:29.972 PM KernelEventAgent[45]: tid 00000000 type 'hfs', mounted on '/Volumes/FreeAgent GoFlex Drive', from '/dev/disk1s3', low disk
    2/16/13 4:02:29.000 PM kernel[0]: HFS: Low Disk: Vol: FreeAgent GoFlex Drive freeblks: 38399, warninglimit: 38400
    2/16/13 4:02:55.923 PM KernelEventAgent[45]: tid 00000000 received event(s) VQ_LOWDISK, VQ_VERYLOWDISK (516)
    2/16/13 4:02:55.000 PM kernel[0]: HFS: Vol: FreeAgent GoFlex Drive Very Low Disk: freeblks: 25599, dangerlimit: 25600
    2/16/13 4:02:55.926 PM KernelEventAgent[45]: tid 00000000 type 'hfs', mounted on '/Volumes/FreeAgent GoFlex Drive', from '/dev/disk1s3', low disk, very low disk
    2/16/13 4:02:55.929 PM mds[39]: (Warning) Volume: Indexing reset and suspended on backup volume "/Volumes/FreeAgent GoFlex Drive" because it is low on disk space.
    2/16/13 4:03:40.000 PM kernel[0]: memorystatus_thread: idle exiting pid 1474 [cfprefsd]
    2/16/13 4:03:43.211 PM com.apple.launchd[1]: (com.apple.XType.FontHelper[1406]) Exited: Killed: 9
    2/16/13 4:03:43.000 PM kernel[0]: (default pager): [KERNEL]: ps_select_segment - send HI_WAT_ALERT
    2/16/13 4:03:43.000 PM kernel[0]: macx_swapon SUCCESS
    2/16/13 4:03:43.000 PM kernel[0]: memorystatus_thread: idle exiting pid 1406 [XType.FontHelper]
    2/16/13 4:03:52.000 PM kernel[0]: (default pager): [KERNEL]: ps_select_segment - send HI_WAT_ALERT
    2/16/13 4:03:52.000 PM kernel[0]: macx_swapon SUCCESS
    2/16/13 4:03:52.849 PM com.apple.launchd[1]: (com.apple.iCloudHelper[1218]) Exited: Killed: 9
    2/16/13 4:03:52.000 PM kernel[0]: memorystatus_thread: idle exiting pid 1218 [com.apple.iCloud]
    2/16/13 4:03:53.571 PM mdworker[1619]: Unable to talk to lsboxd
    2/16/13 4:03:53.000 PM kernel[0]: Sandbox: sandboxd(1627) deny mach-lookup com.apple.coresymbolicationd
    2/16/13 4:03:53.585 PM mdworker[1622]: Unable to talk to lsboxd
    2/16/13 4:03:53.672 PM sandboxd[1627]: ([1619]) mdworker(1619) deny mach-lookup com.apple.ls.boxd
    2/16/13 4:03:53.677 PM sandboxd[1627]: ([1622]) mdworker(1622) deny mach-lookup com.apple.ls.boxd
    2/16/13 4:03:53.690 PM mdworker[1621]: Unable to talk to lsboxd
    2/16/13 4:03:53.692 PM mdworker[1620]: Unable to talk to lsboxd
    2/16/13 4:03:53.711 PM sandboxd[1627]: ([1621]) mdworker(1621) deny mach-lookup com.apple.ls.boxd
    2/16/13 4:03:53.786 PM sandboxd[1627]: ([1620]) mdworker(1620) deny mach-lookup com.apple.ls.boxd
    2/16/13 4:04:05.629 PM KernelEventAgent[45]: tid 00000000 received event(s) VQ_LOWDISK (4)
    2/16/13 4:04:05.629 PM KernelEventAgent[45]: tid 00000000 type 'hfs', mounted on '/Volumes/FreeAgent GoFlex Drive', from '/dev/disk1s3', low disk
    2/16/13 4:04:21.928 PM com.apple.backupd[1325]: Stopping backup.
    2/16/13 4:04:21.954 PM com.apple.backupd[1325]: Error: (-34) SrcErr:NO Copying /Users/HBrazee/Documents/Virtual Machines.localized/Microsoft Windows XP.vmwarevm/winxp-s003.vmdk to /Volumes/FreeAgent GoFlex Drive/Backups.backupdb/Howard Brazee’s Computer/2013-02-15-184254.inProgress/07592BCC-A3D7-4879-B08D-C01FDDF1895A/Maci ntosh HD/Users/HBrazee/Documents/Virtual Machines.localized/Microsoft Windows XP.vmwarevm
    2/16/13 4:05:16.286 PM com.apple.backupd[1325]: Copied 14628 files (14.03 GB) from volume Macintosh HD.
    2/16/13 4:05:16.286 PM com.apple.backupd[1325]: Copy stage failed with error:28

    >>> Enter Time Machine and manually delete unnecessary backups to make
    >>> sufficient room for new ones.
    >>
    >>
    >> I haven't figured out how to do this.   Where is this setting?
    >
    > I have not figured this out either. But there is a command line
    > program tmutil (time machine utility) that can delete backups, and
    > also do much more. I am not an expert in this area, so I can only
    > suggest that you open a Terminal.app and type
    >     man tmutil
    >
    > Be careful Howard. If Time Machine is not able to delete old backup
    > jobs, something is wrong with your backup disk.
    If I recall correctly you do this by going on to TM and using one of the
    pull down menus in the top apple menu strip ....
    I myself am having problems with TM. I erased the external target disk and
    started TM again. However it stops wverytime and refuses to backup ..
    Telling me there isn't enough room even though the ext space is much
    bigger. It also quotes the size of my HD content about 20% bigger than
    finder says weird.
    Howard (another one...)
    ============
    1. Enter the time Machine
    2. Scroll back it time for a few generations
    3. Select the folder(s) to delete
    4. Under the "Action" item (or gear icon), select the delete option you
    want.
    =================
    > The last couple of days my Time Machine has run out of space during
    > backups (error 28).
    Just to be certain, is that really "28" or is it "-28"? (I assume it is
    a positive error number, as error -28 is
    > In the past, when I've seen this, I just say OK, and the problem goes away
    > by itself, as it clears up space.
    >
    > My FreeAgent GoFlex Drive is 1 TB, while my Mac drive is 500.11 GB.
    >
    > I tried using Disk Utility to fix permissions, but those buttons were
    > greyed out.   Disk Utility did not find any problem with the disk.
    Repair Permissions is not relevant for Time Machine backups. It only
    repairs permissions on files installed by the OS X Installer application
    (or the OS installation or preinstalled OS, or Software Update). TM
    backups don't qualify.
    In any case, Time Machine deletes old backups using root privileges so
    it doesn't care about permissions on the backup drive.
    > Time Machie preferences show 13.3 GB of 1 TB available.
    >
    > I haven't been adding stuff to my computer lately more than getting
    > mail.
    >
    > Oldest backup:  December 29, 2012
    > Latest backup: February 15, 2013
    >
    > Excluded from backups is the backup drive, my downloads folder, and my
    > Mobile Documents folder.
    >
    > Estimated size of full backup 397.5 GB
    Something odd is happening here. Given your described usage, you should
    not be chewing through 1 TB of backups in less than three months. I've
    gone more than a year on a drive with a similar ratio and not filled it
    (and I am backing up my downloads, sometimes two or three times as I
    move them to other folders).
    Has anything major been done to the computer within that timeframe, e.g.
    installing a new hard drive, or erasing the main drive and restoring
    from backup? If so, that drive is treated as a new one and would require
    another full backup, leaving the old one there.
    A similar possibility is if Time Machine thought the computer had been
    replaced, which would result in a new backup being started, and would
    also leave the old backup unable to be deleted automatically.
    In this case, you wouldn't be able to directly access the backups prior
    to the change using "Enter Time Machine", but could get to them by
    holding down the Option key and choosing "Browse Other Backup Disks"
    from the Time Machine menu.
    > What suggestions do you have for me to resolve this issue.
    Which OS X version are you running?
    Have a look in system.log (using Console) to see if Time Machine logged
    any relevant information when the backup failed. Look for references to
    "backupd" (which is the background software which does Time Machine
    backups).
    =============

  • Time Machine backups to OS X Server intermittently failing with error 21

    I have a Mac Mini running OS X Server, with two USB drives connected and selected within OS X Server as Time Machine backup destinations.  I have an iMac and a Macbook Air, both of which  are using Time Machine to backup themselves up to the Time Machine Service on the server (all are running the latest version of Mavericks).
    Intermittently, the iMac backup fails.  The iMac's console log shows:
    Aug 23 13:55:34 Nigels-iMac.local com.apple.backupd[15418]: Failed to eject volume /Volumes/Backups-1 (FSVolumeRefNum: -141; status: -47; dissenting pid: 0)
    Aug 23 13:55:34 Nigels-iMac.local com.apple.backupd[15418]: Waiting 60 seconds and trying again.
    Aug 23 13:56:06 Nigels-iMac.local mds[72]: (Normal) Volume: volume:0x7fa702995000 ********** Bootstrapped Creating a default store:0 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/Backups-1
    Aug 23 13:56:45 Nigels-iMac.local com.apple.backupd[15418]: Network destination already mounted at: /Volumes/Backups-1
    Aug 23 13:57:29 Nigels-iMac.local com.apple.backupd[15418]: Quota in effect for '/Volumes/Backups-1': Zero KB
    Aug 23 13:58:16 Nigels-iMac.local com.apple.backupd[15418]: Failed to eject volume /Volumes/Backups-1 (FSVolumeRefNum: -141; status: -47; dissenting pid: 0)
    Aug 23 13:58:16 Nigels-iMac.local com.apple.backupd[15418]: Giving up after 3 retries.
    Aug 23 13:58:16 Nigels-iMac.local com.apple.backupd[15418]: Backup failed with error 21: 21
    The Mac Mini console log shows nothing apparently wrong.
    Restarting the server (not the iMac) clears the problem and the iMac will then once again backup to the server for some time (e.g. a day).
    There are two USB drives, one for each backup sparse bundle and although the two disks have different names in the Finder, OS X Server has named them both Backup (one is shown as 'Backup' and the other as 'Backup-1' in the Time Machine Services Backups tab).
    I am wondering whether the failure occurs when coincidentally the iMac and the Macbook both try to back up at the same moment.  Any advice about how to isolate the problem, or a solution would be gratefully received!

    1. This procedure is a diagnostic test, to be carried out on the server. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
    Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
    2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
    3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can read it yourself without disclosing the contents to me or anyone else.
    You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
    In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
    You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
    Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
    4. Here's a summary of what you need to do, if you choose to proceed:
    ☞ Copy a line of text in this window to the Clipboard.
    ☞ Paste into the window of another application.
    ☞ Wait for the test to run. It usually takes a few minutes.
    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.
    The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
    5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
    6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
    7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
    Triple-click anywhere in the line of text below on this page to select it:
    PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */   /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p) if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n   "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n   [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|(Bo|PO).+ sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n   ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' '" L*/P*/*loginit*' 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:| VALI|xpma' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,Inter,iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    8. Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
    9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
    exec bash
    and press return. Then paste the script again.
    10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return  three times at the password prompt. Again, the script will still run.
    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
    11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
    [Process completed]
    to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
    12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
    13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
    14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
    Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • Backups failing with error 19: the backup disk could not be resolved, or there was a problem mounting it

    Hello all,
    Doubt this issue relates to a recent and ugly issue but sharing anyways (resolved thanks to a user here: LaPastenague)
    Time Capsule won't backup if Modem (Motorola SB6121) attached
    This was on Feb 10th resolved. Few days later I upgraded to Yosemite.  Backups were working fine since.  
    Yesterday I happen to notice my last backup was 5 days ago.  I looked in the console logs and saw:
    2/25/15 3:55:06.127 PM com.apple.backupd[2777]: Attempting to mount network destination URL: afp://Paul;AUTH=SRP@Time%20Capsule._afpovertcp._tcp.local./Data
    2/25/15 3:55:17.778 PM com.apple.backupd[2777]: NAConnectToServerSync failed with error: 2 (No such file or directory) for url: afp://Paul;AUTH=SRP@Time%20Capsule._afpovertcp._tcp.local./Data
    2/25/15 3:55:17.792 PM com.apple.backupd[2777]: Backup failed with error 19: The backup disk could not be resolved, or there was a problem mounting it.
    2/25/15 3:57:18.808 PM com.apple.prefs.backup.remoteservice[2021]: Attempt to use XPC with a MachService that has HideUntilCheckIn set. This will result in unpredictable behavior: com.apple.backupd.status.xpc
    I called Apple.  Their front line was clueless. He suggested resetting the TC (latest "tower" model btw") which then a backup kicked off YEAH
    But the next hour it failed
    Called Apple again, this time to Sr Advisor.  He suggested factory reset of the TC and set up again.  Also first backup worked then rest failed
    Third call to Apple useless also.  He was asking questions I didn't feel relevant.  He also was asking me to reset the TC which I told him was done 2 hours prior. He asked me to reboot which I could NOT at that time.
    I begged him to collect data to submit to engineering, which will take days to get a reply.
    So I thought I would throw this out to the community....
    TC Is NEW (replaced from last issue).  Mac is 8 months old (iMac 27"), Os is Yosemite,  TC also new (latest model)
    Thanks...

    Yosemite is problematic on two fronts.. Networking and Time Machine.. so the combo of doing both with a Time Capsule is like bugs on bugs.
    Here is my standard list.. but your problem maybe difficult to resolve.. and my suggestion is simple.. until Apple get their act together and fix TM.. buy Carbon Copy Cloner and use that for your backup. It is solid and reliable.. even better if you use USB drive plugged into the computer and do a bootable clone.. because then you have a backup that is able to be tested for full functionality 2min after the end of the backup.
    This also starts from a factory reset.. but the reason for it is to change the configuration which is much more easily handled with factory reset to begin.. the instructions are there.. because this is my standard reply.. this is not uncommon!!
    Factory reset universal
    Power off the TC.. ie pull the power cord or power off at the wall.. wait 10sec.. hold in the reset button.. be gentle.. power on again still holding in reset.. and keep holding it in for another 10sec. You may need some help as it is hard to both hold in reset and apply power. It will show success by rapidly blinking the front led. Release the reset.. and wait a couple of min for the TC to reset and come back with factory settings. If the front LED doesn’t blink rapidly you missed it and simply try again. The reset is fairly fragile in these.. press it so you feel it just click and no more.. I have seen people bend the lever or even break it. I use a toothpick as tool.
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    Setup the TC again.
    ie Start from a factory reset. No files are lost on the hard disk doing this.
    Then redo the setup from the computer with Yosemite.
    1. Use very short names.. NOT APPLE RECOMMENDED names. No spaces and pure alphanumerics.
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    2. Use all passwords that also comply but can be a bit longer. ie 8-20 characters mixed case and numbers.. no non-alphanumerics.
    3. Ensure the TC always takes the same IP address.. you will need to do this on the main router using dhcp reservation.. or a bit more complex setup using static IP in the TC. But this is important.. having IP drift all over the place when Yosemite cannot remember its own name for 5 min after a reboot makes for poor networking. If the TC is main router it will not be an issue.
    4. Check your share name on the computer is not changing.. make sure it also complies with the above.. short no spaces and pure alphanumeric.. but this change will mess up your TM backup.. so be prepared to do a new full backup. Sorry.. keep this one for second round if you want to avoid a new backup.
    5. Mount the TC disk in the computer manually.
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    You might need to do some more work on the Mac itself. eg Reset the PRAM.. has helped some people. Clean install of the OS is also helpful if you upgrade installed.
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    Someone posted a solution.. See this thread.
    Macbook can't find Time Capsule anymore
    Start from the bottom and work up.. What I list here is good network practice changes but I have avoided Yosemites bug heaven.
    This user has had success and a few others as well.
    RáNdÓm GéÉzÁ
    Yosemite has serious DNS bug in the networking application.. here is the lets say more arcane method of fixing it by doing a network transplant from mavericks.
    http://arstechnica.com/apple/2015/01/why-dns-in-os-x-10-10-is-broken-and-what-yo u-can-do-to-fix-it/

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