Startup error when launching premier pro cc 2014

I am able to launch earlier versions of premiere pro on my mac, but newly downloaded premiere pro hangs at startup.

Without knowing what Mac exactly nobody can say anything. Either way, ask in the Premiere forum.
Mylenium

Similar Messages

  • Error DS015 on Premier Pro CC 2014 update

    Why is the update failing with DS015?

    Thanks, yes, I did look at the log before I posted, but it there is no instruction on how to resolve. The summary is noted below. Perhaps there is a clearer interpretation someone can provide to help figure out a resolution.
    11/28/14 15:32:57:413 | [INFO] |  | OOBE | DE |  |  |  | 430619 | -------------------------------------- Summary --------------------------------------
    11/28/14 15:32:57:413 | [INFO] |  | OOBE | DE |  |  |  | 430619 |  - 0 fatal error(s), 1 error(s)
    11/28/14 15:32:57:413 | [INFO] |  | OOBE | DE |  |  |  | 430619 | OSX version: 10.10.1
    11/28/14 15:32:57:413 | [INFO] |  | OOBE | DE |  |  |  | 430619 |
    11/28/14 15:32:57:413 | [INFO] |  | OOBE | DE |  |  |  | 430619 | ----------- Payload: Adobe Premiere Pro CC 2014_8.1.0_AdobePremierePro8AllTrial 8.1.0.0 {86533270-688F-41EF-8823-C607326C3099} -----------
    11/28/14 15:32:57:413 | [INFO] |  | OOBE | DE |  |  |  | 430619 | ERROR: DS015: Unable to read symlink target of source file "/Applications/Adobe Premiere Pro CC 2014/Adobe Premiere Pro CC 2014.app/Contents/GPUSniffer.app/Contents/cuda_supported_cards.txt"(Seq 384)
    11/28/14 15:32:57:413 | [INFO] |  | OOBE | DE |  |  |  | 430619 |
    11/28/14 15:32:57:413 | [INFO] |  | OOBE | DE |  |  |  | 430619 | Please search the above error string(s) to find when the error occurred.
    11/28/14 15:32:57:413 | [INFO] |  | OOBE | DE |  |  |  | 430619 | These errors resulted in installer Exit Code mentioned below.
    11/28/14 15:32:57:413 | [INFO] |  | OOBE | DE |  |  |  | 430619 | -------------------------------------------------------------------------------------
    11/28/14 15:32:57:413 | [INFO] |  | OOBE | DE |  |  |  | 430619 |
    11/28/14 15:32:57:413 | [INFO] |  | OOBE | DE |  |  |  | 430619 | Exit Code: 7 - Unable to complete Silent workflow.
    11/28/14 15:32:57:413 | [INFO] |  | OOBE | DE |  |  |  | 430619 | Please see specific errors for troubleshooting. For example, ERROR: DS015 ...
    11/28/14 15:32:57:413 | [INFO] |  | OOBE | DE |  |  |  | 430619 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    11/28/14 15:32:57:413 | [INFO] |  | OOBE | DE |  |  |  | 430619 | END - Installer Session
    11/28/14 15:32:57:413 | [INFO] |  | OOBE | DE |  |  |  | 430619 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

  • Critical Error when launching Logic Pro 7.1

    We are a studio running Pro Tools 7.4 on Operating System 10.4.9 and we also use Logic Pro 7.1, but Logic seems to crash on launch and gives us the message below - any ideas?:
    'Critiocal Error!
    A critical error occurred while registering with streamManager
    The ESB will not work properly.
    Please check your streamManager installation'.
    Thank you.

    Try what I suggested for the other user in the other post.

  • Following Errors when installing premier pro cc - please help?

    ERROR: DF012: Unable to find file(Seq 52)
    ERROR: DF024: Unable to preserve original file at "C:\Windows\Fonts\MyriadPro-Regular.otf" Error 32 The process cannot access the file because it is being used by another process.(Seq 52)

    Best option would be either what Mylenium has suggested or simply shut down the machine and power it up again. Post this try the installation and suggest.

  • After I purchased the creative cloud, I receive an error message when trying to use premier pro cc 2014.  It states "Adobe Premiere Pro 2014.2 has stopped working.  A problem has caused it to stop working.  Windows will close the program and notify you of

    After I purchased the creative cloud, I receive an error message when trying to use premier pro cc 2014.  It states "Adobe Premiere Pro 2014.2 has stopped working.  A problem has caused it to stop working.  Windows will close the program and notify you of a solution."  When I used the trial I never received this message.  Now after purchasing it I receive this error each time I open PP and am unable to use. it.  Any ideas or support to fix this issue?

    What does the detailed crash report say?
    And have you updated your video card drivers from the GPU maker's website? (most crashes on launch are due to bugs in out of date video card drivers)

  • Launching premier pro CC2014 trial error

    Every time I attempt to launch Premier Pro CC2014 Trial, I get the error message: [/ppro801/releases/2014.03/shared/adobe/MediaCore/ASL/Foundation/Src/DirectoryRegistry.cp p-283]
    and application quits.
    How can I overcome this problem.

    From the screen shot shared by you it seems you are working on Windows XP which doesn't meet the minimum system requirement to run Premiere pro CS6.
    Check :- http://www.adobe.com/products/premiere/tech-specs.edu.html

  • "Internal error occurred" when launching Acrobat Pro X (AAMEE 3.1.150.0)

    AAMEE 3.1.105.0 generated packages run fine when pushed to Macs that do not have an existing previous version of CS.
    However, if pushed to a Mac that has CS4 installed, CS6 installs but Acrobat Pro X will not launch ("Internal error occurred").
    We are using the latest Adobe CS6 Design & Web Premium installer DMGs from licensing.adobe.com and we are following the standard workflow.
    I know Adobe's position is "We don't recommend or support concurrent installs of Creative Suite" (I get that).
    Since OS X lacks package management (ala Yum, RPM, etc.), the term "Uninstall" is vague, but we appreciate Adobe's "cleaner tool".
    Unfortunately the "cleaner tool" is only marginally effective, it leaves a mess behind.
    And...when "cleaner tool" is used to remove CS4, it whacks CS6.
    Wait...it gets worse...when "cleaner tool" is used, we now can't push our CS6 package to the Mac...we get...<drumroll>..."Internal error occurred" when launching Acrobat Pro X.
    Someone shoot me...please put me out of my misery.
    Why can't deploying CS6 be as simple as...
    http://www.toysrus.com/product/index.jsp?productId=3938350&CAWELAID=479925582
    Don

    OK, we resolved the issue. Apparently there was a ~/Library/ColorSync folder present, not owned by the logged in user, and the logged in user had no access. Given OS X's domain model, it looks like Acrobat Pro X looks at that folder when it launches, even though it doesn't need to, and it can't get into it, so it tosses up the error.
    Removing the folder (since it's not needed) resolves the issue. If the folder was needed, we would change ownership and permissions so Acrobat Pro X could access it.
    Problem solved.
    Thanks,
    Don

  • Error when launching Acrobat XI Pro

    I get an error when launching Acrobat XI Pro:
    Adobe License Utility has stopped working.
    A problem has caused the program to stop working
    correctly.  Please close the program.

    Hi toeneez,
    Please try repairing Acrobat and check.
    Try running the licensing fix patch available at : Error 213:19 | Problem has occurred with the licensing of this product | Acrobat X and XI
    Regards,
    Rave

  • Adobe Premiere Pro error when launching software...

    I am getting the following error when launching Adobe Premiere Pro CS6:
    Adobe Premiere Pro could not find any capable video play modules. Please update your video display  drivers and start again.
    I checked my drivers and they are up-to-date. I am using Core I7 Windows 7. I did have Adobe Premiere CS5 installed and it worked fine. When I subscribed to the Creative Cloud I uninstalled the CS5 installation and downloaded the CS6.

    Try http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html

  • Premier Pro CC 2014 crashing, wasting enormous time, not able to load files into previous rev - this is crazy!!!

    SOMEONE AT ADOBE PLEASE HELP!!!
    I have had no problems editing Red Epic 4K R3D files in the past revisions of Premier CC but ever since creative cloud updated me to the latest Premier CC 2014 (8.0.1) I cant get any serious work done as my system is crashing on startup, or after a few minutes of work, freezing on playback at times, giving me artifacts at times and is just a miserable and frustrating experience I can get NOTHING done with!!!
    How could Adobe release a piece of so called professional software like this with these now obvious MAJOR issues so many of us are experiencing, wasting massive time and money for all of its users and how can I get this running properly and stable as our livelihoods depend on this software to work and thats what we pay Adobe for ???
    I am currently working on :
    Mac OSX 10.9.3
    Mac Pro 5,1 Tower
    Nvidia GTX 660 2GB Graphics card
    Cuda Drivers 6.0.37
    I use a SSD swap drive and boot drive of 1/2 TB
    I have a 6TB internal Raid for all my media files
    I am editing 4K Red R3D files in a 4K timeline that I had no problem editing in previous version of Premier CC ???
    If Adobe would have thought before changing the file compatibility with the new Premier Pro CC 2014 where you cant load a file updated to this new version back into Premier Pro CC previous revision or included some kind of import / export to and from previous versions I think we would all at least be operational again right now until Adobe can fix its errors in this new revision but they obviously didn't care to think about compatibility, safeguards for users and just adding more new features with a new file format in a buggy piece of software?
    I have wasted days now on trying to solve these problems following other users in this forums suggestions including the following listed below:
    • Reinstalled my OS downgrading to 10.9.3 originally thinking it was something OS related since I updated to 10.9.4 around the same time this all started happening
    • Uninstalled / reinstalled Premier Pro CC 2014
    • I have updated my permissions to read/write on my main user account on the Adobe Library files
    • I have updated my permission to read/write on my main user account on my overall drive
    • I have reverted my CUDA drivers back one revision as these were recently updated as well
    I AM TIRED AND FRUSTRATED WITH ALL OF THIS NONSENSE WHEN I JUST NEED TO EDIT SO CAN SOMEONE AT ADOBE PLEASE SHED SOME LIGHT ON ALL OF THIS AND GET ME BACK TO A PLACE WHERE I CAN USE THE SOFTWARE I PAY FOR AND NEED TO BE ABLE TO WORK WITH TO KEEP MY BUSINESS OPERATING AND COMPLETE THE WORK MY CLIENTS ARE WAITING FOR ???
    Originally I was very impressed with Adobe CC and Premier CC once I started to work with it after many years of abandoning the use of Premier as a Final Cut Pro 7 user but later decided to try Adobe again when Apple abandoned its pro base with the original Final Cut X. I also did not think this new cloud software model was all that bad over the old boxed method. This was all also before the big Final Cut Pro X update in December 2013/early 2014 where Apple appears to be back to support the real Pros but I have stuck with Adobe CC and Premier CC and been happy since that time. Now I am wondering if this was wise as I have had a number of other issues with other CC Apps, updates, etc and this is starting to feel like Creative Cloud is becoming a big, sloppy, buggy mess to me?

    Also...
    Add to right click menu of timelines an entry for "go to next keyframe" and "go to last keyframe" a la After Effects, we should also be able to assign a kb shortcut to this.
    There are buttons on either side of the create keyframe button to advance forward or backward in the effects control panel or timeline.
    You can also advance forward or backward in the effects control window by holding shift while dragging the playhead.
    Allow copy/paste of selection of audio/video effects, not just one at a time. Sure we can copy/paste attributes but since we can also copy/paste effects it would only make sense to allow to copy/paste a selection of effects.
    I guess I don't get this one. If I have 5 effects on a clip, I can simply command-click on the ones I want to copy over to the other clip.

  • My nested clips in Premier Pro CC 2014 are performing unpredictably.

    Back in July I had some issues with Premier Pro CC 2014 (my projects would suddenly stop rendering due to an unknown error). I stopped using Premier Pro CC 2014 and went back to the previous version.
    I am once again giving Premier Pro CC a try, but I am experiencing oddity after oddity with it.
    My latest issue is with nesting layers. I have a small animation of dials going around a clock face. It looks fine layered on my timeline. When I nest the three elements, I can watch a few frames and then all I get is a black screen.
    I'm well versed in nesting and I know my layers are fine. No filters or settings have been applied that could possibly make my nested sequence suddenly fall to black midway through.
    Has anyone else experienced something similar with their nested sequences?
    I'd love to hear any feedback you might offer!
    Regards,
    Len

    Yeah, I've noticed that Premiere treats it's multicam clips in more unique way now, they used to more or less be nested sequences.  It seems like whatever changes they were trying to make, they were only half built. 
    Having your project in a single folder is good practice in the future, too, though.  It keeps projects contained, especially if they need to be handed off to other editors or stored long-term. 
    I usually divide my folders into:
    assets
    footage
    exports
    project files
    other
    and everything comes out pretty neat and organized.
    Cheers!
    Jason

  • Can't install Premier Pro CC 2014 on my MacPro

    I have been trying to install Premier Pro CC 2014 on my MacPro, but it always stops at 42% and asks me to close PhotoshopServer.
    The first time this happened I opened Activity Monitor, found that process and ended it with a Quit/Force Quit.
    When I hit Retry on the installer, it immediately asks me again to close PhotoshopServer.
    Problem is, it is no longer running.  Doesn't show up in the active process list.  Doesn't show up in search.
    Tried restarting and going through it all again, with same result.
    Haven't had any problems with any of the other CC 2012 installs.
    Any suggestions?
    Thanks,
    Mark

    Hi Jeff,
    I have nine network drives that launch from my Login Items, but nothing else.
    Thought there might be a firewall issue but had the same problem with it off.
    M.

  • When launching Premiere Pro CC I get this message... Sign in requiered. Terms and conditions for trial software.

    Yeah!
    When I launch Premiere Pro CC 2014   (on a PC, windows 7.1, 64-bit) I get this message:
    Sign in requiered. Please sign in with your Adobe ID.
    Also on screen is a text that is headlines:
    Terms and conditions for trial software.
    I have been using my subscription for more than two months without a problem.
    When then trying to enter the program this way, A new message
    comes up sayin:
    Please connect to the internet and retry.
    Wierd!
    I have been through the Q&A on these isscues and talked to support
    but nothing seems to help!
    Please, anyone!
    Been like this for weeks and now I really need to use Premiere.
    /E

    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • Premier Pro CC 2014 crashing

    Ever since I moved a project to a new RAID 0 array, premier pro cc 2014 crashes within 20-30 seconds.  If I open the the project in the old location, no problems.
    In looking at the Windows Application log, the error shows a a faulting module that is different each time, but generally it says:
    Faulting application name: Adobe Premiere Pro.exe, version: 8.0.1.21, time stamp: 0x53c7b17f
    Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
    Exception code: 0xc0000005
    Fault offset: 0x0000000000018e5d
    Faulting process id: 0x19b4
    Faulting application start time: 0x01cfbd3b5c4fbe76
    Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: f91568db-2930-11e4-836f-90b11c7e12af
    I have attempted a direct copy of project to new location, and also restoring the project from a backup application
    Files and Folders count are matching between old and new location
    System:
    Dell Precision T7600
    32GB RAM
    Windows 7 64 bit
    Video Card: NVIDIA Quadro 4000
    Running latest version of Premier Pro CC 2014

    Windows Update shows "No important updates available".  There are 5 optional updates available related to a RealtekUSB3 Card Reader and three updates to Remote Desktop that allows Windows 7 to have Windows 8 Remote Desktop functionality.  Most recent check for updates was at 5:44am this morning, and last updates were installed 8/15/2014.

  • After Effects Plugin Error when launching

    I recently installed Red Giant Knoll Light Magic Pro plugin and get the following error when launching AE CS4 9.02 on a 2.53Ghz Intel Macbook Pro with 4Gb Ram and Snow Leopard.
    After Effects has encountered an error.
    [/Chincillada/pro/ext/adobe/MediaCore/MediaLayer/VideoFilterHost/Make/Mac/../../Src/AEPlug inVideoFilterModule.cpp-107]
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    After Effects can't continue: An output contract violation has occured!
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    After Effects warning: Failed to initialize mediacore
    I have also lodged a support ticket with Red Giant but wanted to see if anyone had experienced, or could shed any light on this error code.
    Thanks

    As a start, move the KLF plug-in out of the shared MediaCore folder (Library:Apllication Support:Adobe and something; not on my Mac ATM) to the conventional AE plug-in folder (Applications:Adobe After Effects CS4:Support Files:Plug-Ins) I've reminded my friends at RG a hundred times, but their installer stil luses bad default locations. If that doesn't fix it, then indeed you have a problem. Which version of the plug-in are you using? Most complaints revolve around v2.5's GPU usage, which is on by default and causes a lot of trouble. Older versions do not do this, so they are more stable....
    Mylenium

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