Startup Question Mark

I'm troubleshooting someone's G4 Cube (500 MHz, 256 MB RAM, 30 GB HD) which has a startup issue. I assume the flashing question mark/folder at startup means that the CPU can't find the Startup Disk, but I can't resolve the problem. I ran the Apple Hardware Test (everything's okay), but it still won't boot. I tried the Software Restore and Software Install disks, but they won't work. I've tried restarting by holding down the "C" key (nothing) and the option key (I get the CD and arrow icons, but nothing works). I've also zapped the PRAM and let the Cube chime 4 times, still nothing. Anyone with anymore suggestions?
(I don't know what version of Mac OS is installed, I assume somewhere between 10.1 to 10.3)

Startup the computer from another boot volume, i.e. an external Firewire device. Remove any other unnecessary devices from the Computer.
It could be the drive has totally failed.
Shutdown the computer and then boot it up again, but note if you hear any HD activity at all. Make sure the room is as quiet as possible and ask the customer to listen out as they know what noises their machine makes better than anyone, so they will notice anything out of the ordinary.
If your not getting an HD icon in Startup Manager then it could be the system, directories or something is corrupt. Or the drive has failed.
Has he had this problem before? Did anything change or was installed prior to the problem occurring?

Similar Messages

  • Gray Startup Question Mark.  I've tried everything!

    Ok, so my Mac has been running slightly slow these past couple days, nothing I thought I should worry about, until today when I tried to restart it, it would not start up.  It would come up with the gray screen and apple logo then just shut off.  Then I tried the recovery mode to fix the disks.  It told me to repair the HDD, which I tried; however, it couldn't be repaired.  So I reformatted it, tried to reinstall Mavericks, but when that wasn't successful I tried to install Mountain Lion, but once again failed.  It can't even find the startup disk.
    Should I just buy a new hard drive or is there a way to fix that?
    Also I don't really care about the files that were on there, most of them weren't important, and the ones that were I could easily have access to them in the future.
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    Question (?) Mark, Blinking Folder, or Gray Screen at Startup
    These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:
    A flashing question mark appears when you start your Mac
    Mac OS X- Gray screen appears during startup
    In most cases the problems may be caused by:
    Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.
    Boot drive's directory has been corrupted - Repair with Disk Utility.
    Critical system files are damaged or deleted - Reinstall OS X.
    The disk drive is physically non-functional - Replace the hard drive.
    Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
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    The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD:
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    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Reinstall Snow Leopard Without Erasing The drive
    1. Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Reinstall Snow Leopard
    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
    Download and install Mac OS X 10.6.8 Update Combo v1.1.
    Reinstalling Lion/Mountain Lion Without Erasing The Drive
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
    Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

  • Question mark folder on startup, Question mark folder on startup?

    Have startup problem with question mark folder flashing on startup. How do I fix it?

    Reinstall OS X without erasing the drive
    Do the following:
    1. Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
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    2. Reinstall Snow Leopard
    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
    Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.

  • MacBook won't startup - question mark in folder - is Hard Drive the problem

    My 10 month old MacBook 2.0 gHz running 10.4.9 will not start-up. After 9 days of running with just putting it to sleep (once a log-out, log-in); I came down after breakfast to see the screen-saver -- but nothing else. OK I usually do a restart every 1-4 days, so now's the time.
    That's when I hear a slight click-tack, click-tack and after 20-30 seconds see the folder with the Question Mark.
    I've tried starting with control-command keys held down; tried resetting the PRAM and even resetting the System Management Controller (SMC)-- but nothing works--
    I have lost only about 48 hours of information, as I have a backup from late 9 April 2007 (with 17 years of information...)-- and I am using SuperDuper! to transfer that to my G3-733 -- to one of the 2 hard drives I have on that Mac.
    BUT WHAT about the data I've lost-- 2 days is not the end of the world, but the apple service store near me says it will take 10-15 days to get my MacBook serviced...
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    Thanks and regards,
    Steve Schulte on 12 April 2007

    Well thank you again and I've clicked on SOLVED here-- You really have made my day (after I thought it had been ruined!) Writing to you from Belgium, it's nearly 6pm and the MacBook goes to the shop tomorrow.
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    Steve
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  • Mac won't startup - question mark symbol

    Any suggestions much appreciated.
    I've got a macbook pro & last night I was using firefox on it when the machine just completely froze. So I turned it off and restarted. Instead of booting up it eventually displayed a folder-like symbol with a question mark on it. Using an alternate computer I looked up the apple support site where it told me to boot from the install CD and run the disk utility to repair the problem.
    So I fished out the CD and had a go. Unfortunately when I run disc utility it gives me error messages:
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    Volume check failed
    Error: the underlying task reported failure on exit
    1 volume could not be repaired because of an error
    So is there a way I can fix this?
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    In this case I would try reformatting the drive:
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    3. Set the number of partitions from the dropdown menu (use 1 partition unless you wish to make more.) Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the volume(s) mount on the Desktop.
    4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
    5. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
    6. Click on the Erase button. The format process will take 30 minutes to an hour or more depending upon the drive size.

  • Help please! My macbook air (2015) startup showed a folder with question mark so i tried "Command   R" for internet recovery but after few minutes it stopped and showed error.. Please hepl me!

    Help please! My macbook air (2015) startup showed a folder with question mark so i tried "Command   R" for internet recovery but after few minutes it stopped and showed error.. Please hepl me!

    Startup – Question Mark
    Startup Issues - Resolve
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  • Macbook Air won't startup, flashing question mark

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    Could you please tell what can it be? It's obvious that it's no a hardware problem (in this case it wouldn't happen from time to time but be a permanent defect after the first time it occurred). I tried all the recipes found on the internet (command + alt + P + R; R to get recovery mode - disk utility sees only 1 partition on disk0 of 1.8 GB (I guess it's partition with the base system) and won't let me do anything - all options are grayed out; SHIFT won't let me into safe mode - no idea why; etc.). I also don't have a CD or anything with the mac OS, however even Internet recovery won't help - no targets to install it when it comes to it.
    Have tried almost anything and asked almost anyone among my IT-connected friends, but in vain. Thank you in advance for your help! Will appreciate any piece of advice.

    Install or Reinstall Lion/Mountain Lion from Scratch
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      2. After DU loads select your startup volume (usually Macintosh HD) from the
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  • My MacBook Pro (15-inch Mid 2009) question mark on startup

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  • At startup I get grey screen and a folder with a flashing question mark.  How do I reset my MacBook Pro to the manufacture defaults?

    At startup I get grey screen and a folder with a flashing question mark.  How do I reset my MacBook Pro to the manufacture defaults?

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  • Flashing Question Mark on Folder Icon on Startup: Not Yet Fatal

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    Open Startup Disk preferences, select your startup volume from icon list, click on the Restart button.

  • File with flashing question mark on startup?

    So my MacBook Air just recently started this, with the white screen and grey box with a flashing question mark in it upon starting it up. Safe Boot did nothing, the question mark file continued to appear.
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    If Disk Utility left panel shows only "Mac OS X Base System", it would seem that it is not detecting your main drive at all.
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  • My computer suddenly refuse to start. When I turn it on it gives the startup sound but the screen is grey and after a while a little folder icon with a question mark inside turns up. It doesn't blink. What to do? Nothing happens if I try to start up from

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    I have tried to start up from the installation CD holding down the C key on the keyboard. Same result. I have tried different key combinations while starting up. No result or rather same result. Nothing. Is the computer suddenly dead?
    I was about to buy a new computer but I need access to my data on this one (I write this on an iPad) but hven't yet found a way.
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    You need to re install OSX. If you have the dmg file downloaded via torrentz this is how you can create a bootable external HD or Flash drive (8 GB+)
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    Peace
    Harry

  • MacBook Pro flashes file folder with question mark and startup manager will not run

    My son's MacBook Pro won't boot (gets the flashing file folder with question mark).  When I try to open startup manager (holding "option" key during boot does not do it).  Other posts suggest inserting the install disk, but I am pretty sure that for Lion, there was no disk, it was just off the website through the App Store.  Any further suggestions?

    Reinstalling Lion/Mountain Lion Without Erasing the Drive
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    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
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  • HT1553 I did the back up as instructed... Installed a larger hard drive and followed the restore instructions... Now I get a white screen with a folder icon and blinking question mark. When trying to set startup with new drive I get a bless tool error...

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    If you have installed a new hard drive , you will need to have formatted it in Disk Utility correctly. This may explain your problem.
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  • Frequent startup with question mark folder icon--a diagnostic challange!!!

    I recently obtained a 500 mhz G4 Cube; I transplanted memory, video board, video riser board, and DVD/CD drive from my old (dead) 450mhz G4 Cube (logicboard and DC-DC board were fried) to the 500 mhz Cube AND I added a Western Digital 80gb hard drive. The problem involves frequent startups with the question mark folder (Mac OS logo alternates with question mark).; Eventually the system folder is found and OS 10.4.11 starts up--sometimes in 20 seconds and sometimes in 3, 4, 5 minutes or longer..........I have tried 2 brand new batteries after numerous PRAM (via keyboard) and CUDA resets (depressing the CUDA button on the motherboard just once and then installing the new battery). The battery terminals in the Cube look perfect--no corrosion. With the new battery, startups were fine for a day but now 4 out of 5 times, I will get the question mark folder. Using Disc Utility, I fixed any errant permissions and the hard drive checks out with zero problems. Once running, the Cube works great, but these startups are maddening. One other issue; if I start up with the G4 Cube 9.1 installation disc, the install program DOES NOT recognize any bootable discs; whilst starting up using the Tiger Upgrade install disc, my 2 bootable discs (partitions of my Western Dig. hard drive) ARE recognized. Any ideas would be greatly welcome!!

    I believe I have solved the problem regarding the question mark startup---> after rechecking all cable connections to HD, OD, and logic board, I revisited the jumper setup on the HD; it turns out that I set the HD up to be the MASTER, but what I should have done was set the HD to be the MASTER with attached SLAVE. Since reconfiguring the jumper, all startups have so far been normal. Also, I did install OS 9 drivers, but I the OS 9.1 install disc still does not recognized my 5 gig partition when starting up from the CD; this is minor in retrospect as I can still use the classic mode with a earlier version of OSX that does not hog so much disc space.

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