Static in z10 when using bluetooth

  Problem phone has been returned to Blackberry for warranty attention. Hopefully this will resolve the issue,  Thank you to all who viewed my message regarding this issue. 

Hello sclc,
Welcome to the HP Support Forums! I understand when you are using Skype on your HP Envy Touchsmart IS-j052nr running Windows 8.1 you are hearing static, whether using headphones or the speakers. Now are you only hearing the static noises when using Skype, or whenever you are using headphones or require sound from the speakers?
After some research on the Skype Support Forums, I have seen a few recommendations which I would like you to try to see if that reduces/removes that annoying static sound. Please follow the steps listed below:
1. Sign into Skype
2. Go to Tooks > Options > General > Audio settings
3. Uncheck Automatically adjust under the Microphone and Speakers sections
4. Set volume to your preference
5. Save and restart Skype
If you are still experiencing the static noise, I would like you to continue here: Skype Audio Problems Trouble Shooting
Please reply back with the requested information, if the static noises are still there and it is only when you are using Skype, I recommend going to the Skype Support Page as they would be able to better assist you.
I will watch for your reply.
source: www.skype.com/en
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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