Status of "Preparing Order" but it's supposed to be delivered today...

I placed my order on 11/12. It didn't list the product as backordered and said I would receive it by 11/14 if I paid the $25 for expedited/overnight shipping.
I assumed the only way they could offer this is if the item was in stock.
Can anyone from BB.com check my order and provide some insight?
Thanks!

Hello dougvan,
I apologize for the apparent tardiness of this reply. We do our best to respond to all of our Best Buy Unboxed guests as promptly as possible and in the order in which their messages are received. I'm disappointed to read that your shipment has not yet arrived and I apologize for any inconvenience to you as we endeavor to fulfill your order.
Using the information you provided when you signed up for our Community, I was able to locate your account and order. I'm pleased to report that your shipment is currently in transit to you! Express shipping does guarantee delivery in one business day, but is still contingent upon things beyond our control such as product availability. Once the product is available for us to ship, it will be sent using the service for which you paid.
I regret that this experience may influence your future shopping destination and has prompted you to take other actions regarding your My Best Buy accounts. It is my hope that you will give Best Buy another chance to delight you one day soon.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
 Private Message

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