Step by step instructions to wipe clean and reinstall

Hello. I am hoping somewhere on here, there will be someone who can direct me to step-by-step instructions to wipe clean and reinstall operating system.
iMac g4 (the dome model, which I still love). 7 years old. 10.2 operating system. It has been crashing repeatedly and I paid for diagnostics, they propose wiping clean and reinstalling, and I really need to do this myself and not pay for it.
Pretty please, I hope you can direct me. Thanks!
Amy

Amy,
Before going the *nuke route*, please post who did the diagnostics. Was it a "Genius" at an Apple Retail Store or a third party Mac Reseller?
What is the condition of the RAM (total)..... how much free space on the Hard Drive .... at what point in time did it start to crash ..... did it start after downloading some software .... have you tried Repairing Permissions .... do you run a maintenance Utility like Macaroni to clean up the OSX .... have you tried to run Repair Disk (HD) using the original Install disc of Jaguar .... did you ever update to the latest version of 10.2.8 ...... are you trying to access websites that do not support Jag?
As they use to say in Dragnet ....... "just give us the facts".
DIXIE

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First off, there isn't such a thing as a Mac OS X clean install:
http://discussions.apple.com/thread.jspa?messageID=607614
Erasing the drive or restoring the original software should get rid of software related glitches, however, restoring data assumes you have a couple good working backups. As I'm learning migrating from a new machine, even a good clone isn't necessarily going to recover all the files directly. Erasing should be a last ditch option to resolve issues. Recovery after an erase can take the better part of a day if not more.
So I would troubleshoot your existing configuration given that you are backed up.
How much free disk space do you have?

Wipe MacBook and Reinstall Lion

Hi all-
My brother has sold his MacBook pro on ebay and has asked me to wipe the drive clean and reinstall Lion for him.
I have a copy on the Lion Installer on a UBS stick, but when I ran it it just reinstalls the system and didn't wipe the disc first.
There must be a way to run Disc Utility first and then the use the installer, but I just need someone to confirm how to do it before i try!
The MacBook finished its auction yesterday so there is some urgency in getting this done so any help is much appreciated!
Thanks!
Andy

Take a look at Thomas Reed's How to prepare your Mac for sale.
You must reinstall the version of OS X that shipped with the machine, not a version that has been purchased with an existing Apple ID.
Clinton

Can someone please help. I have a really old MacBook that is running really slow. I want to wipe everything and reinstall the latest software but don't know how to do this. Also is there a way of keeping Microsoft Office when doing this? Thanks in advance

Can someone please help. I have a really old MacBook that is running really slow. I want to wipe everything and reinstall the latest software but don't know how to do this. Also is there a way of keeping Microsoft Office when doing this? Thanks in advance

You do realise that wiping the disk means that everything on the disk is erased. Everything. Photos, music, emails, ...
So the first piece of advice is to make sure you have a back up of everything.
You need the OS disk to reintsall the operating system. You will use that disk first to erase the drive, then to reinstall the OS.
Here's the link for the US. http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
As for MS Office, you will need the original disk that it came on to reinstall it.

I am currently at 10.8.2. I want to wipe out and reinstall. Do I have to go back to 10.6 where I started or can I load 10.8x

I am currently at 10.8.2. I want to wipe out and reinstall. Do I have to go back to the original OS and build back up or can I reload 10.8x?

Restart with the Command and R keys held down, use the Disk Utility to erase the Mac OS X partition, and reinstall the OS from there.
(89816)

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Here is the etrecheck report. Any suggestions of some other maintenance I can perform on my computer? A mac tech did a system diagnostic and found nothing wrong with the hardware. I have already reinstalled Mavericks, so it seems like the next step is wiping the harddrive clean and starting over, but I want to avoid that if possible! Can anybody help?
EtreCheck version: 1.9.15 (52)
Report generated September 2, 2014 at 6:11:15 PM CDT
Hardware Information: ?
    MacBook Pro (13-inch, Mid 2012) (Verified)
    MacBook Pro - model: MacBookPro9,2
    1 2.5 GHz Intel Core i5 CPU: 2 cores
    8 GB RAM
Video Information: ?
    Intel HD Graphics 4000 - VRAM: (null)
        Color LCD 1280 x 800
System Software: ?
    OS X 10.9.4 (13E28) - Uptime: 0 days 0:28:34
Disk Information: ?
    APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)
    S.M.A.R.T. Status: Verified
        EFI (disk0s1) <not mounted>: 209.7 MB
        Macintosh HD (disk0s2) / [Startup]: 499.25 GB (346.45 GB free)
        Recovery HD (disk0s3) <not mounted>: 650 MB
    HL-DT-ST DVDRW GS31N
USB Information: ?
    Apple Computer, Inc. IR Receiver
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Inc. BRCM20702 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Inc. FaceTime HD Camera (Built-in)
Thunderbolt Information: ?
    Apple Inc. thunderbolt_bus
Gatekeeper: ?
    Mac App Store and identified developers
Kernel Extensions: ?
    [not loaded]    com.focusrite.driver.usb2audio (1.7 - SDK 10.6) Support
    [not loaded]    com.paceap.kext.pacesupport.leopard (5.9 - SDK 10.4) Support
    [not loaded]    com.paceap.kext.pacesupport.master (5.9 - SDK 10.6) Support
    [not loaded]    com.paceap.kext.pacesupport.panther (5.9 - SDK 10.3) Support
    [loaded]    com.paceap.kext.pacesupport.snowleopard (5.9 - SDK 10.6) Support
    [not loaded]    com.paceap.kext.pacesupport.tiger (5.9 - SDK 10.4) Support
    [not loaded]    com.seagate.driver.PowSecDriverCore (5.2.3 - SDK 10.4) Support
    [not loaded]    com.seagate.driver.PowSecLeafDriver_10_4 (5.2.3 - SDK 10.4) Support
    [not loaded]    com.seagate.driver.PowSecLeafDriver_10_5 (5.2.3 - SDK 10.5) Support
    [not loaded]    com.seagate.driver.SeagateDriveIcons (5.2.3 - SDK 10.4) Support
    [loaded]    com.waves.driver.soundgrid (2.0.0) Support
Launch Daemons: ?
    [loaded]    com.adobe.fpsaud.plist Support
    [loaded]    com.google.keystone.daemon.plist Support
    [running]    com.paceap.eden.licensed.plist Support
    [running]    com.waves.daemon.SoundGridProtocolService.plist Support
    [loaded]    PACESupport.plist Support
Launch Agents: ?
    [loaded]    com.google.keystone.agent.plist Support
User Launch Agents: ?
    [running]    com.spotify.webhelper.plist Support
User Login Items: ?
    iTunesHelper
Internet Plug-ins: ?
    FlashPlayer-10.6: Version: 14.0.0.176 - SDK 10.6 Support
    QuickTime Plugin: Version: 7.7.3
    Flash Player: Version: 14.0.0.176 - SDK 10.6 Support
    Default Browser: Version: 537 - SDK 10.9
    o1dbrowserplugin: Version: 5.4.2.18903 Support
    googletalkbrowserplugin: Version: 5.4.2.18903 Support
    Silverlight: Version: 5.1.30514.0 - SDK 10.6 Support
Safari Extensions: ?
    wrc
    Searchme
    Amazon Shopping Assistant
    Ebay Shopping Assistant
    SlickSavings
Audio Plug-ins: ?
    BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
    AirPlay: Version: 2.0 - SDK 10.9
    AppleAVBAudio: Version: 203.2 - SDK 10.9
    iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins: ?
    Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes: ?
    Flash Player Support
    Tuxera NTFS Support
Time Machine: ?
    Auto backup: YES
    Volumes being backed up:
        Macintosh HD: Disk size: 464.96 GB Disk used: 142.30 GB
    Destinations:
        TOURO Mobile 3.0 [Local] (Last used)
        Total size: 931.19 GB
        Total number of backups: 2
        Oldest backup: 2014-08-04 21:26:13 +0000
        Last backup: 2014-08-14 23:31:16 +0000
        Size of backup disk: Adequate
            Backup size 931.19 GB > (Disk used 142.30 GB X 3)
    Time Machine details may not be accurate.
    All volumes being backed up may not be listed.
Top Processes by CPU: ?
         4%    SGProtocolService
         2%    firefox
         1%    fontd
         0%    WindowServer
         0%    imagent
Top Processes by Memory: ?
    270 MB    firefox
    106 MB    com.apple.IconServicesAgent
    66 MB    Finder
    41 MB    mds_stores
    33 MB    mds
Virtual Memory Information: ?
    5.92 GB    Free RAM
    1.02 GB    Active RAM
    369 MB    Inactive RAM
    712 MB    Wired RAM
    282 MB    Page-ins
    0 B    Page-outs

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can read it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^$[0-9]+$ /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */   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's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\$[0-9]+\$\$.+\$/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p) if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n   "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n   [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|(Bo|PO).+ sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n   ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/$L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' '" L*/P*/*loginit*' 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA$|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:| VALI|xpma' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true $ -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,Inter,iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Wipe laptop and reinstall OSX from app store??

I bought OSX Mountain Lion from the app store and now want to wipe my laptop and install the OS clean.
I have alot of random stuff on my computer that i do not want anymore. Is there some way to do this? or do i have to have a physical DVD?

Welcome to Apple Support Communities
Lion and Mountain Lion have got OS X Recovery > http://support.apple.com/kb/HT4718 This allows you to reinstall OS X without a disc.
To start from OS X Recovery, hold Command and R keys while your computer is starting. After doing it, follow these steps:
1. Open Disk Utility, select "Macintosh HD" in the sidebar, go to Erase tab and erase the disk.
2. Close Disk Utility and reinstall OS X.
OS X Recovery will download OS X from Apple. As you purchased Mountain Lion before, you can download it as many times as you want free of charge

Want to clean and reinstall my early 2009 IMAC, but have Snow Leopard and no discs

Have an Early 2009 IMAC. My daughter (14, and an indiscriminate clicker of "OK" buttons on pop ups to get rid of them) has been using it for a year, and is it is now running very slowly, locking up, etc. I am not particularly computer savvy, but would like to do a full clean of hard drive and reinstall. Can't find the Snow leapard discs (My current OS X is 10.6.8), but want to go to yosemite to match my more current mac air. Questions:
1. Yosemite haters, I know there are people who feel that this is a risk, but otherwise this thing is pretty much an attractive paper weight.
2. I could upgrade my RAM to 8 GB (only has 2 slots being an early 2009), is that necessary? I would rather just upgrade and see how it goes.
3. I have backed up to time machine.
4. Yes, I bought a cheap PC (boo hiss) for my daughter, but at least she won't be touching this one anymore
Below is my system information from Etrecheck.
EtreCheck version: 2.1.5 (108)
Report generated December 26, 2014 9:31:48 AM EST
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
iMac (24-inch, Early 2009) (Verified)
iMac - model: iMac9,1
1 3.06 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce GT 130 - VRAM: 512 MB
iMac 1920 x 1200
spdisplays_display_connector
System Software: ℹ️
Mac OS X 10.6.8 (10K549) - Uptime: 0:30:14
Disk Information: ℹ️
WDC WD1001FALS-40K1B0 disk0 : (931.51 GB)
- (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 999.86 GB (644.62 GB free)
OPTIARC DVD RW AD-5670S
USB Information: ℹ️
Apple Inc. Built-in iSight
Apple, Inc. Keyboard Hub
Apple, Inc Apple Keyboard
Apple Computer, Inc. IR Receiver
Mitsumi Electric Apple Optical USB Mouse
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.marvell.kext.USBGenericPrinterClass (1.0.0) [Support]
Problem System Launch Daemons: ℹ️
[not loaded] org.samba.winbindd.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
User Launch Agents: ℹ️
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Details]
[loaded] com.google.keystone.agent.plist [Support]
[running] com.hp.printerAgent.plist [Support]
[running] com.zeobit.MacKeeper.Helper.plist [Support]
User Login Items: ℹ️
None
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
FlashPlayer-10.6: Version: 15.0.0.246 - SDK 10.6 [Support]
CANONiMAGEGATEWAYLI: Version: 2.1.0.1 [Support]
Flash Player: Version: 15.0.0.246 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.235
CANONiMAGEGATEWAYDL: Version: 2.1.0.1 [Support]
QuickTime Plugin: Version: 7.6.6
OfficeLiveBrowserPlugin: Version: 12.3.0 [Support]
Google Earth Web Plug-in: Version: 6.1 [Support]
RealPlayer Plugin: Version: Unknown [Support]
Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Support]
iPhotoPhotocast: Version: 7.0
User internet Plug-ins: ℹ️
Move-Media-Player: Version: npmnqmp 071503000004 [Support]
Picasa: Version: 1.0 [Support]
Audio Plug-ins: ℹ️
iSightAudio: Version: 7.6.6
3rd Party Preference Panes: ℹ️
Flash Player [Support]
Time Machine: ℹ️
Time Machine information requires OS X 10.7 "Lion" or later.
Top Processes by CPU: ℹ️
      20% storeagent
      3% Safari
      2% App Store
      1% WindowServer
      0% ps
Top Processes by Memory: ℹ️
116 MB App Store
112 MB WebProcess
60 MB mds
52 MB WindowServer
36 MB Safari
Virtual Memory Information: ℹ️
3.10 GB Free RAM
650 MB Active RAM
286 MB Inactive RAM
256 MB Wired RAM
346 MB Page-ins
197 KB Page-outs
Diagnostics Information: ℹ️
Dec 26, 2014, 09:02:06 AM Self test - passed

You need to get rid of MacKeeper (Zeobit). Do not use their uninstaller, follow the instructions here ...
http://applehelpwriter.com/2011/09/21/how-to-uninstall-mackeeper-malware/
When that is done there does not appear to be a lot wrong if you correct the red ink entries.
The 4Gb is sufficient for Yosemite though 6 or 8 Gb would be better. You may find the download slow so be prepared.

My iphone 5 is stuck in recovery mode. Followed apple support instructions...uninstalled and reinstalled all apple products. Not getting any error codes, just cord/tunes pic. Itunes is not recognizing my phone so I cant even restore. Pls help !

I just got this phone about 2 weeks ago. I was prompted to do an update and did it... then my phone showed the image of the wire to the itunes symbol... so it's in recovery mode. I have been working on this for hours! I read tons of apple support procedures and followed them to the letter.... HT1414, TS3125, TS1538 etc.
I uninstalled my itunes, quicktime... all the apple products like the instructions said. I reloaded everything and rechecked to make sure it was good. Driver is showing up good with no problems.
I would totally be fine with restoring it to the original settings... I've only had it for 2 weeks! But itunes won't even recognize the phone so I can't even hit the restore button. This is so frustrating. I am running windows 7... and I ran all updates like the apple support instructions said. I checked updates with Norton. All good. I did all the windows & norton updates before I uninstalled and reinstalled apple products. If I could only get itunes to even recognize the phone.
The phone is not jailbroken... it was fresh from the factory... then that update!
Please help. I am without a phone.

I may have fixed the issue. The errors in device manager were a driver error apparently windows didnt have appropriate drivers installed to allow itunes to recognize a device in recovery mode. I followed the paths in the guide above in more detail using this path ( http://support.apple.com/kb/TS1538 under if device not recognized while in recovery mode) to alleviate the issue update is now installing appropriately ( i hope).
I will update if everything works correctly

Previously running CS4 won't open, even after script clean and reinstall

I can't get in!....
Seems like a license issue.
After trying all (7) of the fixes in kb405970 recommended by Adobe tech support, I was unable to get access to my previously working CS4 Production Suite products. I removed the entire program and ran CS4 Clean Script for Macintosh, then reinstalled Production Suite.
Now, when I try to get into any of the products, i get a registration screen that accepts my VALID and REGISTERED (from the Adobe Registration site) CS4 Prod Suite serial number, and NOTHING happens. No programs open.I can't get any response from Adobe tech support for the last 10 days. Case has been open since October 18. I'm just diving into asking for help in a forum.
HELP! Please

I had this problem yesterday, actually. You can solve it, but you will lose all firefox data you didn't back up. Then again, because you already tried uninstalling and reinstalling, I assume this isn't an issue.
Assuming you've installed windows on the C drive:
Go to C://Users/yourname/AppData
If you cant find it, go to your display settings (I hope I translated this correct; I use the Dutch version of Windows) and make sure that hidden files and filders are not being... well, hidden. Shocking plottwist, I know.
If all goes well, you should now see three folders named Local, Localrow and Roaming.
Now go to Roaming > Mozilla > Firefox and delete everything thats in there. Now you have an empty FireFox folder, which will force Firefox to start up as if it was never installed before.
Done! :)
P.S. Now that you have a fresh new install, save yourself a lot of future pain and install [https://addons.mozilla.org/firefox/addon/xmarks-sync Xmarks] for your bookmarks and [https://addons.mozilla.org/firefox/addon/lastpass-password-manager LastPass] for your passwords. These add-ons will keep your data safely on their servers, where it is yours to backup and download anywhere in the world.
Also, if you have about three milion add-ons and personas/themes and you don't want to hunt hem down again everytime you reïnstall Windows or buy a new system, get [https://addons.mozilla.org/firefox/addon/febe FEBE] to save a copy of them for you. And if you really want to backup like a pro, install [https://www.dropbox.com/ DropBox] (not an addon) and tell FEBE to store its files there, so you can still retrieve them if your house happens to burn down.
Xmarks, LastPass and FEBE: the holy trinity of Firefox backups :P

Clean and reinstal MAC OS - X Tiger

I have lately had noumerous problems with my mac - last escalation was that I got my MAC back from authorised Service - they had replaced my screen due to bluetooth problems, and then my mailsystem would not work 100 %. It was slow, recievers reported different fonts and size in text or other letters than the ones supposed to be. Furthermore my right arrow tab, will not react if I am locked in with my normal user - I created another username and right arrow tab worked fine.
Anyway - since I have had so much troubble lately I have decided to clean everything out and reinstall everything. However I am not sure if the install Disc from Tiger will help clean other software programs on the harddrive ? Do I need to uninstall Adobe Creative suite and Office for MAC manually before ?
Anybody out here who can advice me on how to clean everything out and reinstall Tiger ?

Insert the Tiger DVD into the optical drive. Restart the computer. Immediately after the chime press and hold down the "C" key until the computer starts up from the DVD. After the installer loads proceed with the Tiger installation. When you reach the scrren where you select the destination (target) drive click on the destination drive icon, then click on the Options button. Set the installation type to Erase and Install. Click on OK button and continue with the installation.
This will effectively erase everything off of the hard drive then install a fresh copy of Tiger.

Wipe out and reinstall the OS however, I don't have the original CD's.

I'm giving my 13" MacBook Pro 5.1 (Intel Core Duo 2Ghz) to a friend and I'd like to wipe out (?) reinstall (?) whatever OS it came with however, I don't have the original CD's. I've backed up everything and just want a fresh install.
What are my options so they can have a "new" laptop? Where can I purchase the CD's?

Phone Apple Support and order them.
(60874)

Received notice from Apple to upgrade iTunes on my Dell PC running windows 7 Ultra. Update failed numerous times with error message R6034 Microsoft visual C error. Apple instructions to remove itunes and reinstall. Reinstall failed (same Err). HELP!

Received notice from Apple to upgrade iTunes with 11.1.4 on my Dell PC running Win 7 Ultra.During upgrade got error message R6034 several tries (app's attempt to load C runtime library incorrectly in Visual C + + runtime library). Apple's suggestion to uninstall iTunes and reinstall with ver. 11.1.4. Tried that, it failed too. Now have no iTunes, think I have lost all saved podcasts and music, and get no help from Apple. What to do?

Try this: Troubleshooting issues with iTunes for Windows updates.
tt2

I have an 2.4 Mac Book Pro. I want to wipe it clean and reinstall the Lion OS I bought from the App Store. I looked for instructions but did not find them any advice where the instructions are would be appreciated. Thanks

I am looking for help on how to or where I can find information on how I can clean my hard drive and then reinstall Lion, Thanks

Boot from Recovery HD upon startup hold-down keys Command R . Until you see the Apple logo then select language:English.click the Arrow (Next)
From the OS Utility, select Disk Utility then click Macintosh HD. click the Erase tab on the right side.
Format:Mac OS Extended(Journaled)
Name:Macintosh HD
And click Erase
Once Erase process is done, close Disk Utility and select the second option in the OS Utility which is Reinstall OS. Let it run. It should take about an hour to complete, this type os installation is internet dependent so somehow the completion of the process depends on internet speed as well.

Need step by step instructions for iWeb 08 and Autoviewer

I'm working with iWeb 08 and trying to make a photography website. I'm also using Lightroom 3 to export my portfolio galleries. I'd like to use Autoviewer as a way to view my photos on my site. I've done a few searches and can't figure out how to embed the galleries into the site.
I can see the gallery in iWeb but on the active site, mobile me says the viewer is not on the server.
Here is a link to my site: http://www.ronianashphotography.com
Can anyone tell me what I'm doing wrong? I can't seem to get the gallery to stay on my iDisk. And I'm not sure where to save it to on the iDisk. Perhaps I need to export the gallery to my HD and then upload to the iDisk? I think I've been trying to export it directly to the iDisk.
????

I think I just answered my own question. I exported to my desktop and then added it to my iDisk.
If anyone has any other tips, that would be great. Not sure how to set up the size of the frames.

Step by step instructions to wipe clean and reinstall

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