Sticky notes for user sometimes are huge amongst other errors acrobat 9.5.5... repair did not fix

The user writes:
Hi,
Lately my PDF has been having small issues when I use it in engagement. Work paper references come up either giant or tiny. If I want to leave a "sticky note" it comes up as giant and then if I try to click on it to write in it its super
zoomed in and I can't even see where I would write, sometimes work paper references want me to do this too. When I try to resize tick marks they will also sometimes zoom in as a comment section. Today it has been occasionally freezing on a page and not letting
me scroll at all unless I toggle between the fit to screen and show one page buttons- it's like that resets the scrolling. It never used to do this so I'm not sure why it is now.
Any suggestions would be great.
Thanks,
Dan
Edit: I should add we tested and indeed it's with all pdfs not just ones coming through engagement.

This problem was solved; the above note is just an aid for users experiencing similar problems.

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Sticky notes for user sometimes are huge amongst other errors acrobat 9.5.5... repair did not fix

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