Stii no valid upgrade code for Mountain Lion

It's been over a week and I still don't have a valid upgrade code. I signed up in 07/25/2012. Shortly thereafter, I recovered the two emails but the redemption code was "used".  The next morning, I received a second set of emails with a new code - same result. I talked to Apple Care since I have a brand new RD MB Pro. I was told to email [email protected]  I did with both codes and haven't heard anything back. It's now been 4 emails to them. 
I finally have an upper level customer service rep following my saga, but he keeps getting the run around from Up To Date Support. He's actually been told to not bother them. I'm hoping something happens soon. 
Anyone else still have invalid codes and can't get a new one?  Any thoughts or ideas?
2012 Retina Display MacBook Pro (Loaded)

Finally got a working code after going very high up in the company.  No one from Up To Date Support ever contacted me.  I guess they are too busy to deal with updates!

Similar Messages

  • Still no valid upgrade code to Mountain Lion

    It's been over a week and I still don't have a valid upgrade code. I signed up in 07/25/2012. Shortly thereafter, I recovered the two emails but the redemption code was "used".  The next morning, I received a second set of emails with a new code - same result. I talked to Apple Care since I have a brand new RD MB Pro. I was told to email [email protected]  I did with both codes and haven't heard anything back. It's now been 4 emails to them. 
    I finally have an upper level customer service rep following my saga, but he keeps getting the run around from Up To Date Support. He's actually been told to not bother them. I'm hoping something happens soon. 
    Anyone else still have invalid codes and can't get a new one?  Any thoughts or ideas?
    2012 Retina Display MacBook Pro (Loaded)

    Finally got a working code after going very high up in the company.  No one from Up To Date Support ever contacted me.  I guess they are too busy to deal with updates!

  • How long does it take to get the upgrade code for mountain lion?

    after submitting the online form how long does it take to get the code emailed from Apple?

    sent a complain at around 9:30 PM (PH time) and got a reply at around 11PM. Got the code at around 1PM today.

  • Redeem code for Mountain Lion in the App Store

    I input my redeem code for Mountain Lion in the App Store and it said it was downloading, but nothing happend.  How do I know if the upgrade has been completed?

    Welcome to Apple Support Communities
    Open the Mac App Store and press the Redeem button:

  • How do I redeem my code for Mountain Lion OS X when I can't find a redeem button in the Mac App store anywhere please?

    How do I redeem my code for Mountain Lion OS X when I can't find a redeem button in the Mac App store anywhere please?
    How do I find the redeem button?  What do I have to do?

    Welcome to Apple Support Communities
    Open the Mac App Store and press the Redeem button:

  • Any Idea when Apple will email the redemption code for Mountain Lion?

    Any Idea when Apple will email the redemption code for Mountain Lion? I got a code but it said it was invalid on the app store. When will this issue be solved? Kind of getting impatient, given I dropped 2k over their product...

    Any Idea when Apple will email the redemption code for Mountain Lion? I got a code but it said it was invalid on the app store. When will this issue be solved? Kind of getting impatient, given I dropped 2k over their product...

  • I have recently bought my Mac mini ( July 12) and have already requested my free update code for mountain lion, got a reference nr, but I still haven't received a code via email to update? Its been 12 days. Any advice?

    I have recently bought my Mac mini ( July 12) and have already requested my free update code for mountain lion, got a reference nr, but I still haven't received a code via email to update with? Its been 12 days. Any advice?

    I am still in the return window but i really do not want to return my mac as i know it has the ability to do what i want, my problem is just finding the software that will work as i know there has been a lot of complications with OS X Mountain Lion with softwares that caim to be compatible but then later turn out not to be.
    I have been a windows user for years and this is really my first mac but apart from the hole software issue i find the mac 10x better than any windows computer i have ever used. For example i bought a HP laptop 4 weeks ago and has nothing but problems. At first the fans stopped working and making weird noises and then it began switching off when ever it felt like it and freezing like mad when i was trying to access the smallest program. I have found that now a days you dont get what you pay for with Windows especially since Windows 8 was released. Also Laptops such as HP now are just crammed with cheap parts, they dont take pride in their systems like they once used to unlike Apple. I know i will get more than a year or 2 out my mac (hopefully a lot more) but with windows systems it just seems to break all the time costing more money on extending warrantys. Also i like mac because i dont need to send it away if i ever get a problem, i can just take it into the apple shop half a mile down the road and they will fix it in store. Where as with windows i am waiting 2 weeks+ to just hear back from them.

  • Trying to redeem a content code for Mountain Lion but says it's already used

    Hello,
    I just submitted my claim for a free upgrade to Mountain Lion for my new retina macbook pro. I got the e-mails with the password and the content code. I decrypted the PDF and entered the content code in the Redeem dialog in the App Store application (German App Store). But it tells me this content code has already been used and can only be used for one computer?! Do I have to wait a while until the app store knows about the content code or anyhting?
    Regards
    Andreas

    Just called Apple, they said they are aware of the problem, and they will automatically be sending out new codes to the people that received incorrect ones within 72 hours.  That's a long time to wait for mountain lion .They said to call back if I haven't heard from them in 72 hours.

  • Where do I insert code for mountain lion upgrade?

    I have obtained my code to upgrade to Mountain Lion but cannot find how to use it. I'm probably missing a simple solution but a pointer in the right direction would be appreciated. It is a free upgrade for a macbook pro. Thanks

    Welcome to Apple Communities
    Go to App Store and select Redeem in Quick Links

  • New Code for Mountain Lion upgrade is wrong

    New IMac Code sent by Apple to get Mountain Lion upgrade (free) did not work/not recognized on App Store page. What should I do?

    I saw the contact info from another search on this Forum to ask Apple for help via e-mail. They responded pretty quickly (within 30 min).
    I did not realize there was one password that was sent only to be used to open/reveal a second password (in a pdf in the first e-mail) that u actually use on th eApp store for the upgrade. Kind of confusing but I see what I did wrong now.
    It did work and is now downloading.
    So, (hopefully) problem solved.
    Nice Forum!
    MarkyZL

  • Apple Denied My Upgrade Request For Mountain Lion

    Ok i'm a bit confused and have not heard back from anyone at apple but i recently bought a 13 inch macbook pro  in june and sent in my request for the upgrade, i got and email saying my request has been DENIED because
    We are unable to process your request for OS X Mountain Lion because of the following:
    Purchases must be through an authorized reseller
    I bought the macbook pro from The Military Exchange ( AFFEES ) How are they not an authorized Reseller ?  I'm currently deployed and do not have access to any apple stores etc.
    I'm just wondering if anyone else is in the same boat.

    So I was able to go on shop.aafes.com and find some MBPs and indeed they included the "authorized reseller" logo.  I called 1-800-my-apple and was transfered about 5 times trying to determine if AAFES was an authorized reseller.
    I was finally transfered to an apple care representative who told me that the "up to date" program doesn't have its own support, but he would be happy to assist me.  He was able to verify that AAFES is an authorized reseller and built me a case number that I could forward to you for your use in disputing your claim.
    He said to include your claim number, my case number, and email [email protected], case number 334608008.
    I am going to unhide my personal email address on my profile page, if the host edit this information out click on my username and email the address mentioned.  I will help you resolve this issue.

  • No code for mountain lion after 2 days

    I qualified for the mountain lion up-to-date program. I submitted my claim 2 days ago, still no confirmation e-mail or code. Can an apple representative please send me the code. I'm actually contemplating returning this Apple product, and not doing business with Apple again.

    your right, thanks sig. just wanted to know of this was normal and your probably right.
    thanks again!

  • Invalid code for mountain lion

    I have a mountain lion up-to-date code. When I copy it in map app store "use a code" section, it tells me it is invalid. Why ? How ? Who ?

    Contact Apple using the email form here >  Apple - Support - Mac App Store - Contact Support

  • How do I redeem my coupon code for Mountain Lion?

    How do i get a coupon to get Mountain Lion? I purchased the retina display MBP a few weeks ago.

    see http://www.apple.com/osx/uptodate/  look at Qualifying purchases between June 11, 2012, and July 25, 2012

  • Why has my redemption code for Mountain Lion not been sent?

    I signed up for the up-to-date thing at noon on July 25th and I have still not recieved the email from apple. I bought my macbook pro on June 19 and I am elligible for the update.

    I submitted for mine 15 hours ago.  I posted a complaint and they deleted it right away after someone told me to call and complain.  Nice moderators on here.  Well I already did call and complain today.  You know what they told me?  Sorry, its the design of the program and you have to wait for your code just like everyone else and it could take up to 72 hours.  Nice help they offered.

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