Still ashamed of using 5800, and being the butt o...

Question

Just before posting this message, I saw a few comments about N97, and I can understand exactly the disappointment and frustration these users are, because for the past 4 months, these are the agonies I experienced.
Want to reiterate, over the past 9 years, I only use Nokia phones, impressed with each phone that I change, the functionality, the speed, their thoughtfulness for users, reliability. All until I made the ultimate mistake of changing to a 5800XM
Just want to ask, how did the development of the S60 5th edition go about. Because I still feel that each screen, each module is designed by a seperate person.  What do I mean?
For example, Writing a SMS has a different layout for different language. Writing in English and other language for example, different screen [of course I notice there is only left and right button for English and 'Up down left right' buttons for other languages.  The Green Tick placement is different.
I don't know how other Nokia users feel, but being in an area whereby we do use multiple language to write and reply SMS, this is terribly irritating.
Why am I irritated? Simple reason being, in the other phones [eg 6280], simple, phones give better User Interface [UI], consistent, functional, well thought out. And here suppose to be a new phone, and the functionality has gone back equivalent of 5 years ago.
Guess these modules are written by 2 different person, and they both have never shared on how to improve the module together. Plus I guess the author of these modules come from an area whereby they will only write SMS in one language only and never experience how users need to switch between languages, or even multiple languages within 1 SMS.
I can expect people helping Nokia to explain.. oh.. it's a new software on S60 5 EDITION. Things are new, lots of development needed, untested. What I cannot understand is, even if they just had followed their previous successful formula of UI, what could be wrong? Just because it is a new software, functionality has to suffer a total loss?
Also the excuse of 'oh, you must understand, this is touch based, and it is different'. I find it one of the worst excuse. Touch based means more intuitive. So Why can't it just be the same level of functionality, with only having to touch. Instead, they come up with new formats which they try to be creative with their UI and failed miserably.
Challenge for the dear people at Nokia who did the UI for 5800 [and now N97 I guess since they use the same software].
1) Select a user in your phonebook and prepare to send him/her a SMS.
2) Write a SMS in English, but suddenly you need to key in 10 characters in Chinese.
3) Click on the Green Tick.
4) Stare hard at the USER name, and can you tell me the mobile number you are sending out to? Do you know you are sending out to the correct number if the user had 2 mobile numbers, one landline number, one office number, one fax number in the phone book. Stare hard and tell me it has never occured to you , you may just need to see the number beside the USER name, just to make sure it is the correct number. 
Challenge 2
1) Key in your best friend number to send him/her a SMS.
2) Send out the SMS.
3) Look at the Sent box.
4) See your best friend's name? NO!!!!!... you see your best friend's number only? BUt hey, wait a minute.. I also have his number in the PhoneBook. Why do I see the number here?
5) Oh, of course if I wanted to see the name displayed out, I will have to select his name from the phonebook, select send SMS to him, only then will I see the name displayed in the SENT box.
6) Yes yes, I can see this is a new feature, because in the other phones, with actual keypads, this has never been seen before. Numbers keyed in are recogznised by the names if they are in the PHONEBOOK list.
Challenge 3
1) Select Adaptive Search functionality.
2) Select on your PhoneBook
3) Select on the bar to search for Steven [or anyone that starts with a S]
4) Wow, all the letters pop up for you to select the key. Yes, it is a fantastic idea.
5) Ok, you found your friend's name and called him.
6) Ok.. Now go to SMS, and you can't remember his number. Select the search bar.
7) Please don't tell me you don't see the difference in the screen. Coz most likely you will see that the alphabet ends with R, and you will have to switch to the 2nd page to find the S.
8) Please be honest to us, and to yourself. Do you find that intuitive? Do you enjoy going to the second page in the SMS mode, but you get the full list for the phonebook.
9) Or is it because it is possible that different modules are done by different person who don't bother to review and see if they could have programmed it consistently?

Answer 1

-- Continue
Challenge 6
1) Has anyone notice how big and friend the alphanumeric keypad for SMS is? [admist all the inconsistency of different language]
2) Big nice buttons for us to press. Nice
3) Think the developer just like nice big buttons to press on the screen. But wait a minute, I need to SMS, and I'm in the SMS mode.
4) Look at the display of SMS. 4 lines [use small fonts and you get 5 or 6]. Wonderful, I get to see 6 lines maximum, and but WOW!!! I get BIG NICE numeric keypad to press - something that took up 3 QUARTERS of my wonderful huge over 3" display screen.
5) Maybe the developers felt, why would you want to key in so many lines of text. All you need is nice big buttons to press.
6) Maybe some will argue, this is to make it friendly, nice  and easy to key in. Or, there's limitations to how big or small the buttons can be.
7) True, but hey.. look at the calculator layout. Yah I agree, there are some buttons which are different from the alphanumeric keypad for SMS, but look the layout and size. And look at the number of lines of display.. Don't you think that you would like to see that much of your text [if you had key in 160 characters?]
8) Or would you rather write your message, missed out something in the front of your message , press the NICE GREEN TICK BUTTON, see it displayed on a full page, select the area, then go into the TINY TEENY WEENY space, position the cursor with those NICE HUGE LEFT RIGHT [UP DOWN buttons also if you hare in different language mode} to that area which you need to change on that tiny text area.
9) Doesn't it feel good?
8) If you tell me the calculator is functional at that sizing using the keypad, what is so different from SMS texting?
9) If I know better, the keypad layouts and sizing should be interchanged between the functionality.
I guess, no one at Nokia will ever bother to read these. , or even admit to seeing all these comments.
Some can brush these comments aside.. "We can't please everyone", or "These are just wishlist. We have to look at the big picture", or "Customers will never be satisfied" or "Don't worry, they COULD be included in the next FIRMWARE update". 
Or all they need to do is to believe once again  that " we design phones to be used and enjoyed by everyone" and not "my developers has to do this this way , so be it"
I was curious about other touch phones, so I took a look at the various SamSang a song that was LeallyGood.  First time user of their phone, and I was enjoying the intiutiveness. Guess that is what our dear Nokia developers lack, the "Human Touch". After all , they are the largest phone company in the world. Maybe they will bother about their customers and supporters, fans when they drop to being the 2nd, 3rd ,4th or last
But at least I must still admit, speed wise, 5800XM is still quite acceptable [when compared to the N96 which I made the mistake of buying in replacement to my 5800XM]. Imagine how I feel, to get 2 phones that gives nothing but headaches, heartaches, being rediculed when people see you using a Nokia phone. Double regret within 6 months. Have you waited 3 secs to respond to your selection. And the number of reboots, hanged up application, unresponsiveness..
Anyway, I'll leave my gripe about N96 till a later stage.  It' s not a problem with symbian S60 V5 or V3 or whatever programs.  It is a lack of "HUMAN" in the company that is causing all the problems.
Why am I frustrated. All I see solutions around is " Oh!!! Have you upgraded to the latest firmware", "Do a *#7780*, do a *#7470*, if you can't solve it, send it to CUstomer Care. Same solution to different problems? Ever think about the root of the problem?
Firmwares frequency. Too much and nothing gets changed except "stability issues, better camera quality".  What a joke, you get a phone with 3.2megapixel inbuilt... and the first pictures you take is horrible. Then with updates in firmware, the pictures gets better. Why on earth was it first released with horrible quality pictures and improved with updates? Is camera function something new for the company? Or no one bothered to test the product before launch?
Or wait for 6 months for a huge update [to clear 4 dozen faults, problems,]. In the meantime, the company is trying to say "Oh well, too bad you bought a reduced function phone. If you want the phone to work like a real phone, please wait till we accumulated enough problems from feedbacks, my developers has time to rectify the problems and we will release the updates when the time is right. If you cannot wait, please buy our latest phone [for eg. N97], which solves some of the problems you are facing right now, but has 3 dozen of new problems"
By the way, I've been to Nokia Customer Care since the 1st week of buying the phone. I've already visited Nokia Customer Care 6 times over 6 months. Not too much, about once a month. I guess that's quite acceptable to most people? Or is it?
I really wonder, what phones do the developers at Nokia use if they need to purchase a phone. And I mean purchase like everyone else. And I'm really interested to know what phone does the boss of Nokia uses. If he had seen all these problems, would he use it still.