Still being charged $19

Early subscriber to just Photoshop cloud.  When new $9 pricing was announced in Dec, it was to apply to existing customers.  Why am I still being charged $19.

This is a user forum, and no one ohere can help with your problem.  You need to contact Customer suport to get it fixed.  Apparently delays are long at the moment, so be prepared for a wait.

Similar Messages

  • CANCELLED ACCOUNT- STILL BEING CHARGED, CAN'T CANC...

    Hi, i cancelled my skype account in september and still have the email from skype verifying i cancelled. my credit card IS STILL BEING CHARGED and i cannot cancel my subscription. i get an error message. PLEASE HELP!!! Terrible non-existent customer service! 

    Hey there , welcome to the community!
    Don't worry, your English was perfect! ;)
    Contact the accounts team through the online contact form and let them know what's going on so they can cancel your other account. If you receive an automated reply directing you back to the community, just reply to it and you should hear from a representative within 24-48 hours. Now since you didn't receive a reply last time, let me know the case number of your new case you are about to make and I'll escalate it to make sure it gets to the right team! :)

  • Adobe Premiere Elements 9 Plus... Am I still being charged for Plus?

    I just saw in my account that there is a yearly "renewal" for Plus and I've never even used the product. How do I find out if I was still being charged?
    I just saw in my account that there is a yearly "renewal" for Plus and I've never even used the product. How do I find out if I was still being charged?

    Are you talking about photoshop.com? if so there's a separate forum for that:
    http://forums.adobe.com/community/photoshopdotcom
    where you're probably more likely to get help finding out what's going on.

  • TS1424 I had purchased a VIP subscription in starmakerstudios karaoke for a week. I don't know how to stop auto renewal. Even though I have deleted the app I am still being charged

    Hey people please help me with my problem.
    I purchased a VIP subscription for a week in starmakerstudios karaoke. I don't know how to stop auto renewal. Even though I have deleted the app, I'm still being charged $1.99 a week!
    Please help me out...

    Hi Gerald,
    Well, you're not alone. The question is why is this happening? Since the referenced link shows the same type of problem with Yahoo finance, I suspect there is a coding problem on the site, specific to how Firefox is reading the code. Not being a programmer, I can't offer specific advice other than contacting either Firefox through their Community forum, or Yahoo Finance.

  • I have skype premium but am still being charged fo...

    Hello,
    I purchased a subscription to skype premium but am still being charged for calls I make to a US mobiles.  Why?  I am currently living in France, does this make a difference?  I assumed Skype premium allowed free calls to US land lines and mobiles. 

    Hi,
    Skype Premium bundle with Unlimited US & Canada is offered only to US and Canada customers at the moment.
    If you are located in France then you will only get Skype Premium, which doesn't include Unlimited US&Canada, therefore calls are charged from your Skype balance.
    Skype Premium alone enables you to make group video calls https://support.skype.com/en-us/faq/FA10868/What-is-Skype-Premium
    Andre
    If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

  • HT201209 I entered 4 $15. gift cards but my credit card is still being charged.  I can not see a credit balance in my account

    I entered the code from 4 $15. gift cards but my credit card is still being charged.  I can not see a credit balance in my account.

    Nothing you can do.  Cards are country specific, and your account information must match the country of the card and store you are trying to use.
    You can only use that card in the USA store, with an account with USA billing information.  No way around that.

  • Switched to full Creative Cloud Membership, still being charged for single-app memberships.

    I'm trying to switch from having several Single-App Memberships to one full Creative Cloud Membership. I already signed up for the full CC membership and paid for it, but I'm still being charged for the single-apps separately. How do I cancel the single-app memberships or somehow register them as part of the full membership?

    This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
    -start here https://forums.adobe.com/thread/1703848
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    --and two links which may provide more details, if the above links don't help you
    -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • Cancelled Subscription during end of June but still being charged in July & August

    Hi Spotify support, I have cancelled my premium subscription during end of June and my card was still being charged in July & August. May i know how to stop this and get my refund back?  

    Hi, and welcome to the community!
    Did you get a confirmation email to say you cancelled? If you did, then it's likely you have a second account. Try logging in with an email/username and see if that account is there too. If not, then try cancelling through the subscriptions page again. Make sure you click on every confirmation box that may appear!
    For the refund, if you submit an online contact form; someone at Spotify can look into sorting this for you.
    Once you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.
    Anthony

  • Still being charged after cancelling - HELP

    Hi,
    Can someone please contact me. I had cancelled my account months ago and even when i login it shows i dont have premium. I have been being charged every month. Can someone please contact me to have this resolved.
    username: marcosregalo
    i also submitted a ticket via your support.
    Thanks

    Hey 
    Support usually replies within 24-48 hours.
    If you still have not gotten a reply:
    Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.
    If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.
    If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.

  • We paid the annual premium and are still being charged for the monthly.

    We started with Adobe by paying $14.99 monthly. Last August, we decided to go with the annual to save money, Since that time, we have continued to be charged monthly since August - December 14.99 monthly, in error. How can I get refunded the overcharge $59.96 and stop this charge?

    Sara, thank you for your response. I was in touch with customer care before they contacted you to contact me. They said they could not help completely but that you should be able to. I need to cancel the $14.99 monthly charge and be refunded the $14.99 charges since I paid the annual fee. The $14.99 is a duplicate charge as I only have one form. Please advise as to how I can stop the monthly charges and receive a refund for the duplicate charges. My phone number is 931.372.7200 if you would like to speak in person.  This is the transcript:
    Adobe <[email protected]>
    Jan 9 (3 days ago)
    to Debi
    For additional help, reach us at http://helpx.adobe.com/contact.html 
    General Info
    Chat start time
    Jan 9, 2015 8:01:45 AM PST
    Chat end time
    Jan 9, 2015 8:28:01 AM PST
    Duration (actual chatting time)
    00:26:15
    Operator
    Sunil Kumar
    Chat Transcript
    info: Thank you for your patience.
    While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
    info: You are now chatting with Sunil Kumar.
    Sunil Kumar: Hello! Welcome to Adobe Customer Service.
    Sunil Kumar: Hi Debi.
    Sunil Kumar: One moment while look into the issue
    info: Your chat transcript will be sent to [email protected] at the end of your chat.
    Sunil Kumar: I understand that you want the refund for the subscription which you have purchased by mistake thinking that it is a yearly subscription, right?
    Debi Smith: We started with Adobe by paying $14.99 monthly. Last August, we decided to go with the annual to save money, Since that time, we have continued to be charged monthly since August - December 14.99 monthly, in error. How can I get refunded the overcharge $59.96 and stop this charge?
    Debi Smith: I want to cancel the monthly $14.99 service because we have paid for the annual service. This charge should have stopped when we started the annual. Are they two different programs?
    Sunil Kumar: Thank you for the information.
    Sunil Kumar: Please allow me 3-4 minutes while I check your account for information and help you.
    Debi Smith: k
    Debi Smith: I have to leave you. Can you please email me any other questions? Otherwise, please refund the $59.96 to my credit card, stop the $14.99 charges and keep the annual subscription going, as it. My email is [email protected] and phone 931.372.7200 Thanks!
    Sunil Kumar: Okay.
    Sunil Kumar: Is there anything else I can help you with?
    Sunil Kumar: I'm sorry, did I lose you?
    Debi Smith: ARE YOU STILL THERE?
    Sunil Kumar: Yes. Sorry for the delay.
    Debi Smith: What is the status of the refund and the correction to my account?
    Sunil Kumar: I'm sorry that it id not possible to provide the refund for all the charges. As you are contacting now, I can provide you the refund for the last charges.
    Sunil Kumar: Will that be helpful for you?
    Debi Smith: I have contact Adobe before about this and thought it was taken care of.
    Sunil Kumar: Thank you for your patience.
    Sunil Kumar: I  check and see that I need top  forward the case to our relevant team for the for the refund for the subscription.
    Sunil Kumar: They'll contact you in 2-3 business days for the refund issue.
    Sunil Kumar: Is that okay for you?
    Debi Smith: General Info Chat start time Nov 12, 2014 3:07:00 PM EST Chat end time Nov 12, 2014 3:37:31 PM EST Duration (actual chatting time) 00:30:31 Operator Rakesh Chat Transcript info: Thank you for your patience. While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: You are now chatting with Rakesh. Rakesh: Hello! Welcome to Adobe Customer Service. How are you doing today? Rakesh: Could you please elaborate your issue Rakesh: Are we still connected? Rakesh: Are we still connected? Rakesh: We have not heard from you for some time. Do you wish to continue to chat? Rakesh: Since we have not heard from you for some time, we will now end this chat. Please click to chat with us again if we can be of further assistance. Rakesh: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye! info: Your chat transcript will be sent to [email protected] at the end of your This was an email from 11/12/14 Debi Smith: When I realized that the monthly charge wast $14.99, I paid for the annual subscription and understood that the $14.99 charges would stop and the previous one paid would be refunded. Please advise as to when the refund will be given. I purchased the annual in September and the last $14.99 charge was October 13th. My account shows that both plans are still in play and I am being charged for both. Please help as I only want the annual and the other needs to be credited.
    Debi Smith: Will they email or call? I have to go now.
    Sunil Kumar: They'll email you.
    Sunil Kumar: Is there anything else I can help you with?
    Sunil Kumar: Are we still connected?
    Sunil Kumar: Since we have not heard from you for some time, we will now end this chat.  Please click to chat with us again if we can be of further assistance.
    Sunil Kumar: Thank you for contacting Adobe.  We are available 7 days a week, 24 hours a day. Goodbye!

  • Still being charged for 2 seats

    I know you won't be able to do anything but I have to "talk" to someone.
    i'm being charged for 2 memberships on a single account.
    supposedly you can't get 2 cloud memberships on one adobe membership.
    you are charging me for 2 and i can't get any of the idiots in India to listen to me.
    "According to the EULA you ....."
    This has nothing to do with the EULA!!!!!!!
    they sent me one email stating that "all was being taken care of and I did not have to do anything" then
    the next week i get an email "since you have not contacted us we will be dropping the investigation"
    what the hell is wrong with Adobe? or is it just me you are treating like crap?
    i'm about ready to quit useing Adobe products, i've been a good customer since 1988!!!
    what a waste of time
    don hoye

    Hi Don,
    I'm sorry to hear about your poor experience. I looked up your account based on your email address you use here on the forums and it appeared that you did have 2 subscriptions but one was refunded the middle of last week. I think our support tried to reach you and let you know this was the case but didn't catch you at home. Where are you seeing that you still have two subscriptions? Are you seeing 2 charges on your bank statement?
    Sorry to hear about your frustration,
    -Dave

  • Signed for $0.99 offer back in March as student. Just now finding I'm still being charged $10/mo

    To top it off, apparently Spotify has no customer service phone number? This is ridiculous, in my humble opinion. Why am I being charged twice what I was offered and being forced to sign up for yet another forum, to boot? I would appreciate assistance with this issue

    Hey there , welcome to the community!
    The $0.99 for three months is different from the student offer. To sign up for the student discount, please do so on the student page. If you receive an error saying you aren't eligible, it's because you ran into a bug in the system. In order to apply the student discount to your account, your account cannot have an active premium subscription. Since you currently have Spotify Premium, you need to cancel it here and wait for your account to revert back to 'Spotify Free' before rapplying the discount.
    If you need any further assistance, let me know!

  • I'm still being charged for returned phone (from November 2014)!

    This has been a long issue.  This phone in question, or the charge for the phone, was returned to the warehouse on November 28, 2014 (for which I still have the tracking#)!  Verizon said they show it's returned!  The latest excuse is that the warehouse is backed up on issuing return credits.  FIVE MONTHS BEHIND THOUGH?!  Come on now.  I and my husband have called AT LEAST twice a month since to get this resolved, all to no avail.  We are so fed up with this.  We've been promised the credit numerous times along with countless call backs that never happened.  Now our service is being threatened.  We are NOT paying for Verizon's mistake.  Especially a $700 mistake.  The funny thing is that I just called two days ago to check the status and today I received a text saying "This is a notification of a missed arrangement made with VZW".  Wow, really?  My arrangement was a Ticket filed with Verizon for THIS issue (which I still have the ticket#).  I don't know what else to do besides leave the company and switch to Sprint who is offering to pay whatever it takes to switch (though not this ridiculous, absurd charge).  My next options would include the contacting the warehouse myself, contacting the BBB, contacting my regional Verizon President, and lastly taking this to small claims.  We've had it. 

    I have also been dealing with same issue since December and have been re-assured "it's been taken care of"   Surprisingly its mid-April and still same circle and now I'm to over 60 hrs on phone with managers who keep throwing the previous one under the bus.   I've actu now called two other phone providers and now working on contct buy-out because time is money I do not care about my time or corporate benefits at this time because all it seems is that everyone wants to get someone off the phone.  I have confirmed my phone has been there as my tracking number proved and that the device number was wrong because a previous verizon team member did not update device number when I had insurance  claim.  I've been told the form was submitted then, the next time I was told that from was wrong, then the next time the device number was wrong, etc. all through this each and every time I was told not to worry as they could all tell my device was back in the warehouse.  This has been a joke because I continued to get calls and nobody has the record of complete call.  Then this week my phone was disconnected 1 day after new payment was due because I was unable to log in and confirm the device was removed.  I called because of this and everyone things I had a credit for the service but that's not even it, the credit is for the device that was received nobody has done anything for service plus just keep charging more fees nobody can explain.   Slap to the face was Thursday I was offered a $5 credit, I got another call today for $35 (a fee I paid Thursday) and they actually said they were doing me a service by calling, yes I was at edge and yelled and then asked for manager and was told one minute then he hung up on me.  I called into customer service asked for a manager been on hold 47 minutes now keep having the same person come on the line trying to solve and at this time because the true notes aren't on there it's just getting more irritated.    This same complaint will be sent to correspondent mobday with specific names as to who I spoke with becau besides all the over promising and not delivering each person had some different reason they could only give first name.  Some gave phone ref number which made me feel a little better about notes but most just seemed to play what felt like "I'll see how long they'll sit on hold because they can't track back to me".  I've had 2 survey calls and gave true opinion (1st one I was happy because that was before I found out it was all false promoting) then the one this week lowest and told I'd get a call to discuss.   Hasn't happened.  Enough venting but maybe by posing at least I'll know I'm not the only one that has this same issue.

  • Returned HD SET TOP BOX but still being charged for it!!!!

    I canceled my FIOS TV service on June 20th, and received the return kit on July 1st. I dropped off the package at my local post office on July 5th, as it was instructed on the return kit.  I boxed the cable box, placed the provided shipping label, and dropped at the local post office.
    A month later, I logged online to pay my monthly bill, I see that there is charged of $350.00 for unreturned set top box. So, I traced the package with the tracking number that I got from the post office.I found out that the package is still sitting at the post office that I went,  even though It was a month later. I called verizon customer service center. I told the customer service representative that I returned the box. He says that I still have to pay for $350.00 because the package didn't arrive at the Verizon within 30 days of service stopped. BUT, I dropped off the package before the 30 days. I don't know what happened  to the package at the post office, I never doubted that it would sit there. THAT'S NOT MY FAULT!!!!  I told him that there must been mistakes at the post office. He says that I should've brought it to the local verizon center. BUT, THAT'S NOT WHAT THE RETURN KIT SAYS!!! I FOLLOWED INSTRUCTIONS AS VERIZON ASKED ME TO!!  DROP OFF AT ANY LOCAL POST OFFICE!!!!!! He said he will request an investigation, and I will be notified. Now, that's 2 weeks ago...
    I tried online chatting and made some other calls but,  gets the same conclusion " someone will call you back"  which never happened....
    Meanwhile, I traced the package few times more, and it started moving after I made the phone call to verizon customer service center. Last time I traced it, it was in Greensboro, NC.  So, I thought it will be all ok, once the investigator reaches me.
    Guess what? Today, a package was delivered to my house... the cable box that I returned...
    I called in again to explain everything again and let them know the new news, but still gives me the same answer.. "wait until notified."
    so now, I don't know if I should keep this box until notified,  I'm afraid if I  will get charged another amount.
    I'm so tire of waiting and the empty promises by Verizon.  And I really don't know what to do!!
    Anyone from Verizon willing to step-up and resolve this?
    I have the copy of receipt from post office, and tracking details..

    Hi shu0429,
    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

  • I cancelled my membership but I'm still being charged

    Hi, I just checked my email to see Ive been getting charged for 3 months for a membership that i cancelled as soon as i bought it. I have an email from adobe thanking me for reactivating my membership which i most certainly didn't do, and then was subsequently charged! I want a refund, how do i get one?

    Hi hannahp79750008
    Sorry for the inconvenience caused.  It appears that the cancellation was not successful as the membership is still active.
    I will cancel it and issue the refunds.
    Kind regards
    Bev

Maybe you are looking for