Still can't buy a song

Just updated to itunes 7.0.2, and I still get the -9807 error message when i try to sign into itunes to buy a song. i can play all the previews i want, but i can't buy anything. yet i can sign into the apple store and buy anything i want. Whats happening?

Something major must have happened to the servers at the iTunes store, judging from all the posts this past week. I myself experienced intermittent issues -- bought an album and an EP. From each purchase, one tune would not download -- network timeout error. They stayed in the queue for a time, and I reported the issue by logging in to my account through the store and clicking on purchase history. Then you can report a mis-download.
Then it got weirder. The tunes completely disappeared from my download folder, but never downloaded. When I check purchases, it says I am current. Apple ripped me off for two tunes. It's not much, but if they do it to 2 million people, that's an extra 2 million bucks in their pocket.
Tech support has the usual useless suggestions -- check your firewall, your network connection... blah blah blah. Passing the buck. They also said that they had to wait for my order to "process" and that it would take three days. It doesn't take them three days to take my money!!1
I'm slowly losing faith in Apple's ecommerce systems. I tried to cancel an order for some Apple RAM last month and replied to THEIR message when it was delayed, telling them to cancel, and got a reply saying it was too late to cancel. I got this loop four times in a month and finally they shipped the RAM. They couldn't cancel the order even though the ship date was delayed by weeks and by law they have to give you the option to cancel. But I couldn't cancel because their systems weren't wired that way. Screwy.
It may have been hacked and they're not telling anyone the extent of the problem. Anyway, it seems as if many people have been screwed over by this snafu, whatever it is. I feel some better knowing that I'm not the crazy one.
G4 Powerbook   Mac OS X (10.4.8)   iTunes 7.02

Similar Messages

  • HT1491 can i buy a song on itunes and send it to an email?

    Can I buy a song on itunes and send it to someone via email?

    Not legally, no.
    You can gift a song:
    iTunes: Sending iTunes Gifts

  • HT5622 I have $9.79 in my account, but can't buy any songs . Always get a verification notice ??? What can I do to get my acct. back ???

    I have $9.79 in my account, but can't buy any songs . Always get a verification notice ??? What can I do to get my acct. back ???

    Not sure why you did this.
    You can change the e-mail address associated with an account.
    All purchases will always be tied to the account form which they were purchased.

  • How can i buy a song from amazon UK?

    how can i buy a song from amazon UK?

    You cannot.
    You can ONLY use the itunes store of your country of residence AND ONLY while physically located inside the borders of that country.
    In order to buy from the U.K.,  you would have to have a British credit card, billed to a British address AND you would have to physically be located inside the U.K.

  • HT5699 i can't buy  a song because it ask me for security questions and i answer and it says you did not  provide the right answer

    i can't buy  a song because it ask me for security questions and i answer and it says you did not  provide the right answer

    Go back to the article you asked this question from and pick a method of contacting Apple. Posting in these boards isn't one of them.
    (103148)

  • How can I buy a song but always asked the security questions and you don't remember them what should I do

    How can I buy a song but always asked the security questions and you don't remember them what should I do

    Write down your security questions.......
    Here is what you should do if you do not remember the answers to your Apple ID security questions:
    Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
    If you are confident you can't remember them, try one of the following:
    If you have three security questions and a rescue email addresssign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers. 
    If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
    If you have one security question, but don't remember your Apple ID passwordcontact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
    Cheers,
              Alec

  • HT5622 I've can not   from the apple store. I cheched my visa account it still have money in it and the bank told me is working but I still can't buy stuff from the store . Why?

    I've can not   from the apple store. I cheched my visa account it still have money in it and the bank told me is working but I still can't buy stuff from the store . Why?

    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact
    iTunes Store: Accepted forms of payment
    http://support.apple.com/kb/HT5552

  • I can't buy a song using a gift card.

    I tried to buy a song on iTunes through my iPhone. I was using a gift card, not a credit card. However, when I tried to buy the song it brought me to the billing information page. I clicked "none" for credit card, then "done." Then I was asked if I still wanted to buy the song, so I clicked "yes." However, I was then brought back to the billing information page. I repeated the process, but was brought back, again! It's a continuous loop. Does anyone know what's going on or how to help? All I want to do is buy the song.

    This is  a user to user forum.  you need to contact itunes support:
    http://www.apple.com/support/contact/

  • Can i buy japanese song in region malaysia?

    when i set region japan, i can see a lot of jpanese song. but i change back to region malaysia i only see few japanese song. can i buy other region song?

    You cannot use other countries itunes stores

  • Hello to everybody, i have an issue I wanted to buy some songs fo a karaoke but i could buy twenty songs, after that i  can not buy any song.. A message appears, it says "contact  Itunes support to complete this transaction"... thanks friends

    Please guys someone can help me withs issue because i tried to buy a normal song in Itunes.... it works very well the problem is when i want to buy a song for glee Karaoke... thanks

    Apple - Support - iTunes Store - Contact Us
    Glee Karaoke is an in app purchase ...
    Check out these support articles...
    iTunes Store: About In-App Purchases
    iTunes Store: Purchasing and managing auto-renewing subscriptions

  • How can i buy a song or video that is only on the UK iTunes?

    I really wanted to buy this song but the original song can only be purchased at UK iTunes. It is the song by Nicole Scherzinger "Poison". I would love to have both the song and music video on my playlist. She's one of my favorite singer. Please help me.

    From the itunes store terms of service:
    to purchase from an iTunes Store in a particular country, you must have both a residential address and a billing address in that particular country. Items on any particular country's iTunes Store are available only for distribution to customers who use a credit card, debit card, iTunes Gift Certificate, or iTunes Gift Card issued in and for that country.

  • HT1918 i can not buy a song, It shows i have credit on my gift card but i can not access my account

    I purchased a new computer, and downloaded I tunes and my music to my account. I previously used a gift card which shows i have credit. I went to buy a song and when i entered the email address and password it says that it is wrong. it directs me to make a new password, for which was do not want to do so because after an hour on the phone with apple support, i got it straight where i have one password for my apple id. the reference number for that issue is 425431646. I don't want to mess up by changing my password and not being able to connect via my apple accounts on my i pod, or computer.

    Have you follwed the instructions here:
    iTunes Store: How to redeem a code
    Also see:
    Redeeming gift card

  • Can I buy a song for a friend for there iPhone?

    I would like to purchase a song on iTunes & send it to a friend. How can I do this?

    You can gift an individual song, or album, using iTunes on your computer.
    See here:
    http://support.apple.com/kb/HT2736

  • Can I buy a song on itunes and use it as my ringtone on iphone 4

    Can I purchase a song in itunes and use it as my ringtone?

    No, you can't use the whole song, you would have to create a ringtone 30 seconds or less.

  • Can I buy a song from the German iTunes Store while in the U.S.?

    I'm from the US and have and buy all my music through the iTunes store. However, there's a song I want only available in the Deutchland iTunes store. It's .99 Euro. Anyone tried doing this? Is it possible? And does it equate to around $1.60 or whatever the exchange rate is? Thanks.

    It can be done but it's a pain.
    I'm a dual Canadian/US citizen. I move back and forth between the two.
    To purchase from itunes in more than one country you need more than one account.
    I set up my US account while I was in Canada, so you don't need to be in the Germany to buy from Germany. You do need a German itunes gift card and a mailing address in Germany.
    I have a legitimate US address, but to the best of my knowledge the address isn't really verified. I'm not suggesting you do anything dishonest, but when you have ties to two countries residency can be a vague concept.
    The really annoying part is itunes, and your ipod, will only recognize one account at a time. I have found that when I sync logged into my Canadian account apps purchased from the American store are disabled, even if they were already on the ipod.
    Apple's licensing protection is not unbiased, I haven't yet had any problems when I sync logged into the US store.
    Personally I think blocking content you've already purchased violates the consumer's rights.

Maybe you are looking for