Still Can't Get Remote Starter Install Scheduled

On 11/24/14 I purchased a ViperRemote Start System4115V1B with installation as a Christmas gift for my mom. After giving the gift on Christmas, I attempted to schedule the install as soon as possible (living in Indiana, it gets awfully brutal during the winter.), but after attempting to schedule an install online I called the store, and was told that because the car installer only works part-time, I needed to call back in 2 weeks or take it to a store an hour away. I really wanted to get it installed as soon as possible, especially since I had already paid for the installation. As of today (1/9/15), I've still been unable to get an appointment scheduled at my local Best Buy, and all the locations in surrounding areas are still not taking appointments either and I'm incredibly frusterated.

Hello sandman8288,
Living in Minnesota, I can totally empathize with you as to why remote starters can be such a blessing in the blistery winter months. They certainly make great gifts too! I am deeply sorry for the delay in receiving your installation.
The reasoning jdogg and autotech have provided you could very well explain why you have been unable to receive an install date up until this point. We typically see quite an influx of remote start installations after the holiday season as it is a popularly purchased item this time of year. To ensure these installs are done correctly, installers must have successfully passed required certifications to perform these installations. As mentioned above, this can sometimes affect scheduling.
I will be sending you a private message to get some more purchase information from you to see if I can assist you in setting up an installation appointment.
We appreciate your business,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

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I just can't get it to install

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I get to the window that says save file and then nothing happens.
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http://www.apple.com/itunes/download/
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iTunes 11.1.5 for Windows (64-bit) - iTunes64Setup.exe (2014-02-25)

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Still Can't Get Remote Starter Install Scheduled

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