(Still) can't install Adobe Edge.
Hi.
I'm struggling to install Adobe Edge on my Mac;
I've successfully installed on my laptop however I need to explore in work, and it keeps crashing.
I'm not a technical expert so I'm going nowhere with Forums and the like.
I am (obviously) willing to pay someone to troubleshoot this crash log, pasted below:
Is there such a service available?
Process: Adobe Edge Animate [407]
Path: /Applications/Adobe Edge Animate/Adobe Edge Animate.app/Contents/MacOS/Adobe Edge Animate
Identifier: com.adobe.Adobe Edge Animate.application
Version: 1.0.0 (1.0.0.0)
Code Type: X86 (Native)
Parent Process: launchd [136]
Date/Time: 2012-10-12 16:16:25.035 +0100
OS Version: Mac OS X 10.7.5 (11G63)
Report Version: 9
Interval Since Last Report: 2485 sec
Crashes Since Last Report: 1
Per-App Crashes Since Last Report: 4
Anonymous UUID: 7CE84A51-6368-40F9-8759-14BA70B89F56
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
objc[407]: garbage collection is OFF
terminate called throwing an exception
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x96fb49c6 __pthread_kill + 10
1 libsystem_c.dylib 0x919c8f78 pthread_kill + 106
2 libsystem_c.dylib 0x919b9bdd abort + 167
3 libc++abi.dylib 0x93499921 abort_message + 94
4 libc++abi.dylib 0x934971bc default_terminate() + 36
5 libc++abi.dylib 0x934971fe safe_handler_caller(void (*)()) + 15
6 libc++abi.dylib 0x93497268 std::terminate() + 23
7 libc++abi.dylib 0x934982a0 __cxa_throw + 112
8 com.adobe.dvacore.framework 0x00284ccd dvacore::filesupport::DirHelper::Create() + 613
9 com.adobe.dvacore.framework 0x00284e98 dvacore::filesupport::DirHelper::PrefDir() + 194
10 com.adobe.dvacore.framework 0x002855db dvacore::filesupport::Dir::PrefDir() + 19
11 com.adobe.Adobe Edge Animate.application 0x0000c258 helium::App::LoadLocaleSettings() + 42
12 com.adobe.Adobe Edge Animate.application 0x000151ce helium::App::PreInitialize(exo::app::AppInitArgs&, boost::program_options::variables_map&) + 260
13 com.adobe.Adobe Edge Animate.application 0x0002e0b0 main + 368
14 com.adobe.Adobe Edge Animate.application 0x00005bb5 start + 53
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x96fb590a kevent + 10
1 libdispatch.dylib 0x9605de04 _dispatch_mgr_invoke + 969
2 libdispatch.dylib 0x9605c853 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x96fb502e __workq_kernreturn + 10
1 libsystem_c.dylib 0x919c8ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x919ca6fe start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x96fb502e __workq_kernreturn + 10
1 libsystem_c.dylib 0x919c8ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x919ca6fe start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x9349a330 ecx: 0xbffff67c edx: 0x96fb49c6
edi: 0xac2832c0 esi: 0x00000006 ebp: 0xbffff698 esp: 0xbffff67c
ss: 0x00000023 efl: 0x00000246 eip: 0x96fb49c6 cs: 0x0000000b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00073874
Logical CPU: 0
Binary Images:
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0x15a000 - 0x1b0ffb +com.adobe.headlights.LogSessionFramework (??? - 2.1.2.1263) <5B594BC9-5222-651B-6B70-7AD067035B1A> /Applications/Adobe Edge Animate/Adobe Edge Animate.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
0x1fa000 - 0x1fdffb +com.adobe.AdobeCrashReporter (6.0 - 6.0.20120720) <A6503206-E545-4C47-B725-D6658C3E0BF5> /Applications/Adobe Edge Animate/Adobe Edge Animate.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporte r
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0x272000 - 0x275fff +com.adobe.boost_system.framework (1.0.0 - 1.0.0.0) <6F507526-1FEA-A4DB-1CCF-C9F7C3BFC044> /Applications/Adobe Edge Animate/Adobe Edge Animate.app/Contents/Frameworks/boost_system.framework/Versions/A/boost_system
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0x1f75000 - 0x1f89ff3 +com.adobe.boost_filesystem.framework (1.0.0 - 1.0.0.0) <B4D12375-9FCA-DCDC-8B88-57B2EEEE378D> /Applications/Adobe Edge Animate/Adobe Edge Animate.app/Contents/Frameworks/boost_filesystem.framework/Versions/A/boost_filesystem
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0x23a4000 - 0x23c5ff7 +com.adobe.bezierlua.framework (1.0.0 - 1.0.0.0) <FDC4D3D0-3A1B-138C-60CC-24F3A5F51654> /Applications/Adobe Edge Animate/Adobe Edge Animate.app/Contents/Frameworks/bezierlua.framework/Versions/A/bezierlua
0x23e1000 - 0x23e8fff +com.adobe.dvaundo.framework (1.0.0 - 1.0.0.0) <DCEDB017-9C61-EDEF-528F-67193A3685AF> /Applications/Adobe Edge Animate/Adobe Edge Animate.app/Contents/Frameworks/dvaundo.framework/Versions/A/dvaundo
0x23f7000 - 0x2535fef +com.adobe.scintilla.framework (1.0.0 - 1.0.0.0) <190E1643-8A7C-D07F-95DE-B93B4C2AC678> /Applications/Adobe Edge Animate/Adobe Edge Animate.app/Contents/Frameworks/scintilla.framework/Versions/A/scintilla
0x25b7000 - 0x2699ff3 +com.adobe.amtlib (amtlib 6.0.0.93 - 6.0.0.93) <2218F05B-09B7-AE0E-5EF7-98FBA5DF9C86> /Applications/Adobe Edge Animate/Adobe Edge Animate.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
0x26a8000 - 0x26d6ff7 +com.adobe.dvawebview.framework (1.0.0 - 1.0.0.0) <5F04A921-7BAE-CD94-CE2F-656B12D5E4AB> /Applications/Adobe Edge Animate/Adobe Edge Animate.app/Contents/Frameworks/dvawebview.framework/Versions/A/dvawebview
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0x8fec9000 - 0x8fefbaa7 dyld (195.6 - ???) <3A866A34-4CDD-35A4-B26E-F145B05F3644> /usr/lib/dyld
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0x91c9d000 - 0x91d24fff com.apple.print.framework.PrintCore (7.1 - 366.3) <EEC03CAB-7F79-3931-87FE-4DF0B767BF47> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore
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0x9bd2a000 - 0x9bd6aff7 libauto.dylib (??? - ???) <984C81BE-FA1C-3228-8F7E-2965E7E5EB85> /usr/lib/libauto.dylib
0x9bd77000 - 0x9bdd8ffb com.apple.audio.CoreAudio (4.0.3 - 4.0.3) <7A14BE52-6789-3CE3-9AE9-B733F4903EB1> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x9be46000 - 0x9be46fff com.apple.audio.units.AudioUnit (1.7.3 - 1.7.3) <2E71E880-25D1-3210-8D26-21EC47ED810C> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x9be47000 - 0x9be49ffb libRadiance.dylib (??? - ???) <4721057E-5A1F-3083-911B-200ED1CE7678> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libRadiance.dylib
0x9be4a000 - 0x9be4afff com.apple.vecLib (3.7 - vecLib 3.7) <8CCF99BF-A4B7-3C01-9219-B83D2AE5F82A> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x9be4b000 - 0x9be4bff0 com.apple.ApplicationServices (41 - 41) <C48EF6B2-ABF9-35BD-A07A-A38EC0008294> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x9be4c000 - 0x9be6effe com.apple.framework.familycontrols (3.0 - 300) <6735D7ED-7053-3AB8-B144-E7F70A124CCD> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x9be6f000 - 0x9befcfe7 libvMisc.dylib (325.4.0 - compatibility 1.0.0) <F2A8BBA3-6431-3CED-8CD3-0953410B6F96> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvMisc.dylib
0x9bf4e000 - 0x9c01effb com.apple.ImageIO.framework (3.1.2 - 3.1.2) <2092785C-795A-3CDF-A1B4-6C80BA3726DD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/ImageIO
0x9c020000 - 0x9c110ff1 libiconv.2.dylib (7.0.0 - compatibility 7.0.0) <9E5F86A3-8405-3774-9E0C-3A074273C96D> /usr/lib/libiconv.2.dylib
0x9c111000 - 0x9c385ff3 com.apple.CoreImage (7.99.1 - 1.0.1) <C4B2DD2A-8E45-31CD-9B25-2AC1CA252B14> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework /Versions/A/CoreImage
0x9c39f000 - 0x9c3a5ffd com.apple.CommerceCore (1.0 - 17) <E59CD307-58E2-35FD-9131-B38978799910> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCor e.framework/Versions/A/CommerceCore
0x9c3a6000 - 0x9ce3bff6 com.apple.AppKit (6.7.5 - 1138.51) <B9D3DCA0-9765-354E-9730-75A45A97DDFD> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x9ce3c000 - 0x9cefffff com.apple.CoreServices.OSServices (478.49 - 478.49) <5AF33605-C893-3F60-89CF-1BC9C0BC35AF> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framew ork/Versions/A/OSServices
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 1031
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=225.6M resident=119.8M(53%) swapped_out_or_unallocated=105.8M(47%)
Writable regions: Total=32.7M written=716K(2%) resident=1716K(5%) swapped_out=0K(0%) unallocated=31.1M(95%)
REGION TYPE VIRTUAL
=========== =======
MALLOC 21.3M
MALLOC guard page 48K
Stack 65.5M
VM_ALLOCATE 936K
__CI_BITMAP 80K
__DATA 9208K
__DATA/__OBJC 12K
__IMAGE 528K
__IMPORT 12K
__LINKEDIT 66.4M
__OBJC 1864K
__OBJC/__DATA 60K
__PAGEZERO 4K
__TEXT 159.2M
__UNICODE 544K
mapped file 119.1M
shared memory 312K
shared pmap 7780K
=========== =======
TOTAL 452.4M
Model: iMac8,1, BootROM IM81.00C1.B00, 2 processors, Intel Core 2 Duo, 2.8 GHz, 4 GB, SMC 1.30f1
Graphics: ATI Radeon HD 2600 Pro, ATI Radeon HD 2600 Pro, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 800 MHz, 0x7F98000000000000, 0x393930353239352D3035312E4130304C4600
Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 800 MHz, 0x7F98000000000000, 0x393930353239352D3035312E4130304C4600
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.15)
Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD5000AAKX-001CA0, 500.11 GB
Parallel ATA Device: OPTIARC DVD RW AD-5630A
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfa400000 / 2
USB Device: Apple Keyboard, apple_vendor_id, 0x0221, 0xfa420000 / 3
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd400000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1a100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x820f, 0x1a110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x5d100000 / 2
You can download the installer file directly from this location:
https://story.adobe.com/AIR/AdobeStory.air
Similar Messages
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I already have Air installed, but I still can't install Adobe Story Plus on my desk top
How do I get this top secret email to find out how to install Adobe Story Plus on my desktop?
Even though, I already have Air installed, Google Chrome won't install it and every other browser doesn't give me the option to download AS+.
[email protected]
I don't understand why the steps just couldn't be posted in the other discussions.You can download the installer file directly from this location:
https://story.adobe.com/AIR/AdobeStory.air -
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Hello there,
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I can't install Adobe AIR on my Windows XP as it the error message says I need to contact the administrator.
RE:
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I am the owner of my PC so the amin should be myself but do not know how to do this.
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Anyone have any idea how to get this application running on my PC?I'm sorry you're running into installation issues with AIR. Microsoft has just released a new utility that can help resolve installation problems. Would you mind giving this a try and let us know how it works for you? When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system. Once finished, download the latest version of AIR and install again.
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please can't install adobe air help :///
http://forums.adobe.com/servlet/JiveServlet/downloadImage/2-2940300-32782/450-231/error.JP G
my log:
[2011-02-14:17:30:03] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
[2011-02-14:17:30:03] Commandline is:
[2011-02-14:17:30:03] No installed runtime detected
[2011-02-14:17:31:19] Starting runtime install. Installing runtime version 2.5.1.17730
[2011-02-14:17:31:19] Installing msi at c:\docume~1\luuucas\config~1\temp\air53.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2011-02-14:17:31:20] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-02-14:17:31:20] Rolling back install of c:\docume~1\luuucas\config~1\temp\air53.tmp\setup.msi
[2011-02-14:17:31:20] Rollback complete
[2011-02-14:17:31:20] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]Hi, Thanks Jian for the info which seemed to make sense but when i tried that the sa
me message is coming up.
I tried to install the windows Install clean up but a message comes up to say that this installation is forbidden by system policy, contact your system administrator. I think I have now removed the Adobe Air that was in my programs list by using Revo Uninstaller Pro but when I try to install the Adobe Air (even with the instructions you suggested it still comes up with the same problem -
I can't instal Adobe Reader, during installation apear an error message saying " No se puede abrir la clave HKEY_LOCAL_MACHINE\Software\Classes\Interface\{46B 89F5A-769D-4792-AD9A-E37559-15CBC3}\ProxyStubClsid.
Comprueve que dispone de suficientes derechos de acceso a esa clave o pongase en contacto con el personal de soporte tecnico."
Translation: Can't open the key HKEY_LOCAL_MACHINE\Software\Classes\Interface\{46B 89F5A-769D-4792-AD9A-E37559-15CBC3}\ProxyStubClsid
Verify that you have the permission to enter in this key or contact with the tecnical support
I already pass various reg cleaners, I try with regassasin, I try to change permissions but I can't solve the problem, I can't delete the key too.
Someone can help me?Hi,
in the previous post I leave out that everything starts with the automatic update.
The update of Adobe Acrobat didn't finalize and leave me a message like before I reported. Then I tried to uninstall AR 9 and the process still finalized with error but now, maybe I could solve the problem...I uninstall the program with Revo uninstaller and download the new release of Adobe Reader 10, that maybe do not use the registry key corrupted like the update of AR 9 did.
So, I still have the problem in the registry probably but I could install Adobe Reader.
I think I can leave the key in the registry without any problem, I hope it doesn't affect any program or application.
Thank you anyway -
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Upgrade to Snow Leopard 10.6.8: Mac OS X 10.6.8 Update Combo v1.1. Upgrade further:
Upgrading to Yosemite
You can upgrade to Yosemite from Lion or directly from Snow Leopard. Yosemite can be downloaded from the Mac App Store for FREE.
Upgrading to Yosemite
To upgrade to Yosemite you must have Snow Leopard 10.6.8 or Lion installed. Download Yosemite from the App Store. Sign in using your Apple ID. Yosemite is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
OS X Mavericks/Yosemite - System Requirements
Macs that can be upgraded to OS X Yosemite
1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
See App Compatibility Table - RoaringApps.
Upgrading to Lion
If your computer does not meet the requirements to install Mavericks, it may still meet the requirements to install Lion.
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5. Some features require an Apple ID; terms apply. -
SB CS4 is here and I am still trying to install SB CS3. I actually gave up and tossed it on my desk and left it there.
I downloaded Microsoft upgrades and fixes but I still can't install this. What a waste of money. The last time I asked about how to install I got a long list of what to do. Nothing worked.
Is there a free download or upgrade for people like me? I just want the darn thing on my computer without calling in the Geek Squad.Good morning,
I recommend you give a call to Adobe Customer Support at 800-642-3623 or visit http://www.adobe.com/support/contact/ if you're outside the USA to get your local number. Installation issues are fully covered and it would be much simpler and quicker to talk to someone as you troubleshoot this installation issue than it is for us to go back and forth in the forums.
Thanks,
Durin -
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