Still can't open attachments.

Hi I posted a thread a while back about not being able to open attachments on a uses BB curve. I reviewed other articles about how to resolve this issues; firstly resent the service book, which didn't work. I've now just performed a security wipe and re-authenticated with the BES.
Now, it's solved the problem of not being able to reply to emails, but it still won't open attachments. Am I missing something or is there another way to resolve this isssue?
many thanks..
Solved!
Go to Solution.

Don't think I saw this solution here. The year is now 2011 and the device being used is 8900 os 5.
Could not open attachments. Went to options>security options>firewall and check for blocked messages due to incorrect encryption key or mismatched key. (this is good to check on a regular basis)
if there are any issues then go back on menu to security options and choose "information" then scroll down to and highlight "Desktop". Use the menu key and select "regenerate encryption key".
I performed all these steps in a matter of 1 to 2 minutes and immediately went back to my message to see the downloaded/opened attachment that was previously sitting and 0% for over 20 minutes.
Please save yourself time and effort by trying this first before wiping your phone.
Helpdesk & System Engineer Consultant

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