Still cannot connect to iTunes store
I have changed the date and that allowed me to access the app store via passbook. I cannot, however, access the app store through the app store icon on the home screen. If I select "Charts" it comes up but "Featured" and frequently "Updates" just leads to the "Cannot connect to iTunes store" message.
Very frustrating. Any ideas?
Don't know if this has any bearing on the conversation at hand, but I ran into this issue last night. Started when I couldn't purchase anything via Comixology. Which caused a lot of swearing.
But then realized, that I couldn't get to the Apple store either.
Figuring that it was my wifi access point being a jerk, I reset that. And "forgot", then reconfigured my wireless.
Still nothing.
At this point, I checked our ISP (Charter) to see if they had an outage. They did. DNS servers were hosed. I gave up and went to bed.
This morning. Same thing. One thing I noticed, was that all of our computers -- not iDevices -- had no problems. Weird.
So I checked the firewall, and found that every request was going to Malaysia, or Thailand. I have country blocking enabled on our firewall. So, I thought that was weird. Checked the IP addresses that were blocked, and found that they were Akamai addresses. I allowed one device through, to test, and everything works.
Wondering if Apple is leaning on Akamai for the flood of traffic that the IOS 6 upgrade is causing.
In any case, if your ISP, or firewall, router, what-not blocks Asian rim countries, it's worth a check.
Similar Messages
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TS1368 Still cannot connect to iTunes store with iPad2. Have tried all suggestions.
I cannot connect to iTunes store with my iPad2. Not sure why. If anyone has suggestions, I'm all ears... Thanks so much!
Don't know if this has any bearing on the conversation at hand, but I ran into this issue last night. Started when I couldn't purchase anything via Comixology. Which caused a lot of swearing.
But then realized, that I couldn't get to the Apple store either.
Figuring that it was my wifi access point being a jerk, I reset that. And "forgot", then reconfigured my wireless.
Still nothing.
At this point, I checked our ISP (Charter) to see if they had an outage. They did. DNS servers were hosed. I gave up and went to bed.
This morning. Same thing. One thing I noticed, was that all of our computers -- not iDevices -- had no problems. Weird.
So I checked the firewall, and found that every request was going to Malaysia, or Thailand. I have country blocking enabled on our firewall. So, I thought that was weird. Checked the IP addresses that were blocked, and found that they were Akamai addresses. I allowed one device through, to test, and everything works.
Wondering if Apple is leaning on Akamai for the flood of traffic that the IOS 6 upgrade is causing.
In any case, if your ISP, or firewall, router, what-not blocks Asian rim countries, it's worth a check. -
I am not able to connect to iTunes store. I have tried all their suggstions o the Apple site. Ran all the connectivity tests and on the cd player came up as an error.
Have you verified that the account information you have stored in iTunes on your computer, EXACTLY mirrors the information you have on file on your iPad? For example, if you say you live on 1234 Road in iTunes, but on your iPad you say you live on 1234 Rd., you'll have an issue. Make sure the information on both sides is the same.
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My itunes is updated and still cannot connect to itunes store
I have been trying to update my iphone4 to the new ios but i cannot seem to connect to the itunes store and even when i plug in my phone it just says that it is backing up my files for hours. Nothing has happened past that. I updated my itunes and still nothing.
I can't either! Have you found a solution yet?
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Fix for cannot connect to iTunes store
I have been working on this problem (iTunes for Windows) since April 2012 and finally got it working. I have gone through all the suggested "advanced" trouble shooting procedures with no luck. I even tried opening a work order with them which was a waste of time because they had me retry everything I had already tried and never read my responses. I am attaching all my notes on what I have tried since the beginning. What I think was the issue all along was .net 4. The fix was listed in 12-03-12 where I removed everything, including .net 4, installed an earlier version back when iTunes was still working. I am now running version 11.0.1.12 and it is still working, Good Luck!
===============================================================
12-05-12
Updated to latest version of iTunes 11.0.1.12
Windows had put back .net ver 4
Did repair of .net 4 from control panel, add/remove programs
Did repair of iTunes from control panel, add/remove programs
Went to store tab, review my Apple ID, it displayed my account info
From there went to the music icon, selected one of the drop down options
Store displayed all the music in that category
Store is still working
===============================================================
Fixed 12-03-12!!!
Removed iTunes, all the apple crap, bonjour and QuickTime
Rebooted and reinstalled an earlier version of iTunes ver 10.3.1 9 (still didn't work)
Removed .NET (it was ver 4)
Rebooted and retried iTunes, still no iTunes store.
Removed iTunes ver 10.3.1, rebooted and reinstalled iTunes ver 10.3.1 with no .NET stuff at all and it worked.
So iTunes didn't need the .NET stuff to work but it must have been corrupted in a way that won't let it connect to the iTunes store correctly.
Next I am going to upgrade to the latest version without .NET to see if it still works. If not I will fall back.
===============================================================
New items checked 11-28-12: (did not fix issue)
Set primary DNS to 8.8.8.8
Set the Date Forward and Revert Back
Open the Settings app and go to General > Date & Time
On the Date & Time screen, tap to turn off ‘Set Automatically’
Tap on ‘Set Date & Time’ and enter a date a couple of years or more in the future.
Go out of Settings and then straight back in and turn ‘Set Automatically’ to restore the current date and time.
ran the autoruns.zip program
===============================================================
New items checked 04-14-12: (did not fix issue)
Made sure SSL 3.0 or TLS 1.0 enabled (http://support.apple.com/kb/TS1470)
Made sure Date and Time was correct
ran ipconfig /flushdns (http://support.apple.com/kb/HT1527)
check for proxy server setting
added trusted domains (http://support.apple.com/kb/TS1379)
itunes.apple.com
ax.itunes.apple.com
albert.apple.com
gs.apple.com
ran msconfig configured as per instructions (http://support.apple.com/kb/HT2292)
created another windows account and ran iTunes still could not connect to iTunes Store
===============================================================
Original items checked 04-11-12: (did not fix iTunes Store issue)
Read through iTunes support forums and tried all these items. Still cannot connect to iTunes Store
Uninstalled iTunes in this order:
(1) iTunes
(2) QuickTime
(3) Apple Software Update
(4) Apple Mobile Device Support
(5) Bonjour
(6) Apple Application Support
Then reinstalled the latest version of iTunes 10.6.1.7
===============================================================
Winsock Fix:
netsh winsock reset
netsh winsock reset catalog
netsh int ip reset reset.log
===============================================================
Opened iTunes in Safe Mode, still could not connect
===============================================================
Did the autoruns app - http://support.apple.com/kb/TS4123
===============================================================
turned off antivirus to see if it was blocking access, still could not connect
===============================================================
turned off firewall - it is configured to allow iTunes access with all protocols
===============================================================
De-authorized and then reauthorized computer
===============================================================
updated NIC driver
===============================================================
Disabled itunes store in Preferences / Parental and then re-enabled itWhen I called Apple (after wating 42 min. for a live person) I was told to run the APPLE Software Update and turn off location services then restart my computer. There were no available updates. The iPod touch I got on Christmas day. The iTunes app was downloaded the same day. Since day 1 I have not been able to connect. I also followed lllaass's advice and followed instructions on the following 2 websites.
http://www.idownloadblog.com/2012/09/20/fix-for-cannot-connect-error/
http://www.youtube.com/watch?v=PIUitRyZS6U
After restarting my computer:
From the iTunes app I click on the 'iTunes Store'
A new window opens and I get the following message:
This Apple ID has not yet veen used with the iTunes Store.
Please review your account information
So I click on 'Review' and am taken to a crude screen that says
Welcome to the iTunes Store
With an Apple ID, you can download the latest music, videos, and more.
To begin creating your Apple ID, click Continue.
So I click on 'Continue'
A pop up window says:
We could not complete your iTunes Store request. An unknown error occurred (-1202).
There was an error in the iTunes Store. Please try again later.
And the only option I am left with is to click 'OK'
After every fix this same scenerio just loops and loops and loops -
My app store won't work on my iPod Touch 4gen running on ios 6.1.5 and when I open app store it says "cannot connect to iTunes Store" i shut my ipod down and turned it back on but it still dosn't work but it will open on my Mac Book Air. If sombody could tell me how to fix this that would be awesome!
Can't connect to the iTunes Store
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hello! i am using ipad n i am not able to connect to itunes store.Whenever i open itunes it syas "cannot connect to itunes store".i tried resetting the network settings n also tried changing the dat and time settings as mentioned but it still doesnt work!please help!
Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
Make sure that you can access the Internet on your computer or device.
Make sure that your computer meets the iTunes minimum system requirements.
Make sure that your operating system is up-to-date:
Done all of the above...everything is in order, still cannot connect to the store. I have the 5th gen iPod and $50 iTunes gift card that I cannot use(been trying now for 6 days). I am going to return both of these items if I cannot find a fix for this.When I called Apple (after wating 42 min. for a live person) I was told to run the APPLE Software Update and turn off location services then restart my computer. There were no available updates. The iPod touch I got on Christmas day. The iTunes app was downloaded the same day. Since day 1 I have not been able to connect. I also followed lllaass's advice and followed instructions on the following 2 websites.
http://www.idownloadblog.com/2012/09/20/fix-for-cannot-connect-error/
http://www.youtube.com/watch?v=PIUitRyZS6U
After restarting my computer:
From the iTunes app I click on the 'iTunes Store'
A new window opens and I get the following message:
This Apple ID has not yet veen used with the iTunes Store.
Please review your account information
So I click on 'Review' and am taken to a crude screen that says
Welcome to the iTunes Store
With an Apple ID, you can download the latest music, videos, and more.
To begin creating your Apple ID, click Continue.
So I click on 'Continue'
A pop up window says:
We could not complete your iTunes Store request. An unknown error occurred (-1202).
There was an error in the iTunes Store. Please try again later.
And the only option I am left with is to click 'OK'
After every fix this same scenerio just loops and loops and loops -
Bought an app last night. Tried to buy another an hour later and got the window that says "Cannot connect to iTunes Store". Still unable to connect to store today. Tried restarting router. Help please....thanks.
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
i have an ipod touch and for some reason cannot connect to itunes store. I have full wifi and can get on my safari and was able to update my apps before. I can still get apps but when i try to update it says cannot connect to itunes store. Some1 help!
See these previous dicussions:
App Store Updates (but only Updates)...: Apple Support Communities
Apps suddenly don't update: Apple Support Communities -
cannot connect to itunes store
wifi works and confirmed by accessing google & ew.com
tried reset and removed everything from ipod
still receive error cannot connect to itunes store
did google search and could not find a solution. found other's also asking for help
sent request to apple and received response with list of articles. already tried these and still don't have answer. inluded ipod model and serial number (ma62ll / 9c740wffw4n) thinking this might help them provide a specific solution.
version: 1.1.5 (4b1)
help, i want to connect to itunes,Try:
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors | iPad Insight -
What is error 1202? I cannot connect to itunes store. i have downloaded the latest version of itunes and still not able to connect to itunes store.
For those who are getting annoyed, I have found a solution which requires you to create a new apple ID without using credit card information:
1. Go the app store
2. Hit cancel when it asks you to sign in (If it doesn't, continue to step 3)
3. Find a free app and try to download it
4. you to sign in option will appear, it will ask you if you want to use existing ID or create a new apple id. SELECT CREATE NEW APPLE ID
5. Follow the steps and when it gets to the stage it asks you for your card info, Choose 'None'
6. Full in all you name and address etc... And click next.
7. Verify your email and Enjoy downloading FREE apps
8. Say thank you as I do appreciate your love :) -
I need help. I cant update my apps because of I cannot connect to iTunes store. I have tried all suggestions with no success.
Ok, I found a solution that worked for me when trying to connect to the iTunes store by tapping the "update" button in the "App Store" app on my iPad 2. Before the solution was implemented I'd always get the error message "cannot connect to iTunes store". Once the solution was implemented I now can connect to iTunes using the "update" button in the "App Store" app and I get the normal message "All apps are up to date". The solution is this: go into Settings, then General, then scroll to the bottom where it says Date and Time. Tap Date and Time and then turn OFF Set Automatically. When you do that a new option will be added that says Set Date and Time. Tap it. You'll now get a drop down feature. Set the Date AHEAD 2 YEARS. The Time you can leave alone.
Once you do that you might get a bunch of reminders and messages that your apps and stuff haven't been updated in two years. Click cancel or close on each of those messages or reminders. Now go back into Settings, General, Date and Time, and turn Set Automatically back to ON. Reboot your iPad. Open the App Store app again and go to the Update button. It might ask you to log back in to your iTunes account. It should now work. If not, close the App Store app completely and open again and try the update button. Hope this helps. -
IPad app store message "Cannot connect to iTunes store"
Recently my iPad (wifi) & my husband's iPhone (AT&T)have been unable to connect to the app store or iTunes. We get the message "cannot connect to iTunes store". The only thing that I have done recently is download a kindle book & add a Bluetooth keyboard. The keyboard was never paired with the iPhone so I don't think that could be the issue. The iPad & iPhone have both been updated, but that hasn't resolved the issue. There was no problem connecting to iTunes through the PC to run the update. Why would both devices suddenly have the same problem? One is wifi & one is 3G so it's not the connection. They have nothing in common except the error. Any help would be appreiciated since this is getting frustrating. Thanks!
Hi, Thank you! I did as you suggested but it didn't work. So, this time I cleared all apps out of the tray, signed out of my account at the store, and did a hard reboot. Then on my desktop I signed out of my account in iTunes and then synced. I have signed back into the store on the iPad but still get the same message.
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Help! I get a 'cannot connect to iTunes Store' message....
Every time I try to purchase an item and/or download updates from App Store for installed iPhone apps I keep getting a 'Canot connect to iTunes Sore' message.
On top of that, every time I try to sign in on my iPhone, I get just about half way thru with entering my ID user name when poof, I am booted out from signing in!! I can access iTunes on my computer with no prob but not the iphone (version 3G) I have tried everything that has been mentioned to try.... Hard reset, turning on/off my device, network reset, turning my internet router on/off, checking my Apple ID and password online, syncing my device again with iTunes on my computer, and I still cannot access the itunes store on my phone! arrrrrrrgggggh!! This is so annoying!
Can anyone help??
Thanks!My apps are updating OK. This may be an iTunes/App Store server issue, but you can try restarting the iPad and see if that helps. You can also try quitting the app store, restart and try again,
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
In order to quit or close apps - Go to the home screen first by tapping the home button. Quit/close open apps by double tapping the home button and the task bar will appear with all of you recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner to close the apps. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
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