Still cannot send or receive email using anything other than webmail

I have they yahoo/verizon email and any email program, other than webmail, will not send or receive. It is not a settings issue as it was working one day...about 3-4 months ago...and then stopped the next day. Also, my sub-accounts will still send and receive...it is ONLY the primary account...so definitely not a settings issue.
Verizon email is horrible..switching over to gmail and ending this horror show.

scratch that....for whatever reason...it is now working again
Spoiler (Highlight to read)

Similar Messages

Cannot send or receive email using Thunderbird, but can get it just fine on Verizon server.

Every time Mozilla/Thunderbird does a major upgrade I have a problem with sending and receiving my email. When trying to send an email, I get the message:
"An error occurred while sending mail. The mail server responded: 5.7.1 Missing or literal domains not allowed. Please verify that your email address is correct in your Mail preferences and try again."
Using my regular email password, I am able to get my email from the Verizon server just fine. It simply will not work with Thunderbird. Every time there is a major upgrade I spend hours and hours with Verizon techs with them trying to figure out what is wrong. Yesterday was one such day and we looked at EVERYTHING and no reason could be found for the problem. The tech concluded that the problem had to be with Thunderbird and that I should re-enstall it!!!! I don't have time to reinstall it! Somehow it has been fixed before but we don't even know how.
Please HELP!!

Application Basics
Name: Thunderbird
Version: 31.5.0
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.5.0
Profile Folder: Show Folder
(Local drive)
Application Build ID: 20150222233048
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) pop.verizon.net:995, SSL, passwordCleartext
OUTGOING: smtp.verizon.net:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Crash Reports
http://crash-stats.mozilla.com/report/index/bp-5d08a162-d682-42e4-b002-98dfb2140903 (9/2/2014)
http://crash-stats.mozilla.com/report/index/bp-06b23374-e88f-4d7c-9aab-9d4dd2131129 (11/29/2013)
Extensions
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 512000
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 31.5.0
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 14
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.enable: true
mail.winsearch.firstRunDone: true
mail.winsearch.global_reindex_time: 1366427346
mailnews.database.global.datastore.id: 3d7edf91-47a7-443c-aca2-98ba6dddeb0
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"9"},"flaggedCol":{"visible":true,"ordinal":"1"},"attachmentCol":{"visible":false…
network.cookie.cookieBehavior: 1
network.cookie.lifetimePolicy: 2
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1424643534
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_bgcolor: false
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_bgimages: false
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_colorspace:
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_command:
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_downloadfonts: false
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_duplex: -882281128
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_edge_bottom: 0
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_edge_left: 0
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_edge_right: 0
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_edge_top: 0
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_evenpages: true
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_footercenter:
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_footerleft: &PT
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_footerright: &D
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_headercenter:
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_headerleft: &T
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_headerright: &U
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_in_color: true
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_margin_bottom: 0.5
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_margin_left: 0.5
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_margin_right: 0.5
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_margin_top: 0.5
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_oddpages: true
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_orientation: 0
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_page_delay: 50
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_paper_data: 1
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_paper_height: 11.00
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_paper_name:
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_paper_size_type: 0
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_paper_size_unit: 0
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_paper_width: 8.50
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_plex_name:
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_resolution: 91081952
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_resolution_name:
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_reversed: false
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_scaling: 0.90
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_shrink_to_fit: false
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_to_file: false
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_unwriteable_margin_bottom: 0
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_unwriteable_margin_left: 0
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_unwriteable_margin_right: 0
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_unwriteable_margin_top: 0
Graphics
Adapter Description: ATI Radeon HD 4200
Vendor ID: 0x1002
Device ID: 0x9710
Adapter RAM: 256
Adapter Drivers: aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
Driver Version: 8.862.3.0
Driver Date: 6-29-2011
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.16571)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: false
GPU Accelerated Windows: 2/2 Direct3D 10
AzureCanvasBackend: direct2d
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: direct2d
JavaScript
Incremental GC: 1
Accessibility
Activated: 0
Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.6
4.10.6
NSS
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS Util
3.16.2.3
3.16.2.3
NSS SSL
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS S/MIME
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC

MORE PROBLEMS -NOW CANNOT SEND OR RECEIVE EMAILS A...

Not been able to send or receive emails the whole day and still cant -11pm now !
Had remote assistance helping from Newcastle earlier as when trying to receive or send it keeps asking for password -then it went to BT help and it told me it was the wrong password !?? Never touched it since it was set up -no,idea why it would be wrong ????
I then rang up for help -the guy took over my computer and advised me to change my password -done that -no joy . Topld me to wait and he would ring back in 20 mins-rang back in 40 mins and still not working -tried everything -still not working.
Then he said the servers were down and no idea when it would be working !!!
Still cannot send or receive emails and its now 11pm !!!
I had emails i was waiting for and not received .
What do we actually pay for and what do we actually get ???????
More hassle every day thats all.
Had more problems with BT in the last few months since joining than Tiscali -and that really is scraping the bottom !
Just checked the fault reports -guess what -NOTHING FOR THIS AREA -ALL FAULTS RESOLVED !
NOT MINE THOUGH !!!!
I HAVE HAD ENOUGH -I HAVE HAD TO CHANGE MY PASSWORD AS COULDNT RECEIVE EMAILS OR SEND THEM - CHANGED IT AND STILL CANNOT SEND OR RECEIVE THEM -ABSOLUTELY WELL AND TRULY P----ED OFF !

gb1957 wrote:
Not been able to send or receive emails the whole day and still cant -11pm now !
Had remote assistance helping from Newcastle earlier as when trying to receive or send it keeps asking for password -then it went to BT help and it told me it was the wrong password !?? Never touched it since it was set up -no,idea why it would be wrong ????
I then rang up for help -the guy took over my computer and advised me to change my password -done that -no joy . Topld me to wait and he would ring back in 20 mins-rang back in 40 mins and still not working -tried everything -still not working.
Then he said the servers were down and no idea when it would be working !!!
Still cannot send or receive emails and its now 11pm !!!
I had emails i was waiting for and not received .
What do we actually pay for and what do we actually get ???????
More hassle every day thats all.
Had more problems with BT in the last few months since joining than Tiscali -and that really is scraping the bottom !
Just checked the fault reports -guess what -NOTHING FOR THIS AREA -ALL FAULTS RESOLVED !
NOT MINE THOUGH !!!!
I HAVE HAD ENOUGH -I HAVE HAD TO CHANGE MY PASSWORD AS COULDNT RECEIVE EMAILS OR SEND THEM - CHANGED IT AND STILL CANNOT SEND OR RECEIVE THEM -ABSOLUTELY WELL AND TRULY P----ED OFF !
Hi.
This sounds like one of the fleeting account problems that can happen from time to time, changing the password doesn't do anything and will not help.
Unfortunately it can last for a few days, so best to keep trying every few hours.
There are probaby a few reasons for this, including local anti-virus or other security programs interferring. Sometimes a router power cycle can help, by getting a new IP address in case the one you've curently got has gone stale.
Are you able to login via webmail ? (or was this actually via webmail rather than something like Outlook or Thunderbird ?).
If the servers were down, then it would affect millions of people, and there would be masses of reports.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

I am getting the message that my email password and/or username is not correct. It is correct! I am the only one who cannot send or receive emails...I am the only one using a mac.

I am getting the message that my email password and/or username is not correct. They are both correct! I am the only one who cannot send or receive emails...I am the only one using a mac. i use mac mail and it is my companies server. I took my computer and iPhone to the Apple store...4 hours later they said that couldn't figure out why it wasn't working. Any suggestions???? I am also not able to log into the C-Panel...

Same here! Happened yesterday to me on New iPad and iPhone 4S. On iPad I managed to correct it by removing the account and activating it again as an Exchange account...I have mail and calendar OK!
On the iPhone nothing seems to work!
Facts:
1. everything worked perfectly for years!
2. I have the 2-step authentication deactivated on my google account so it cannot be this one.
3. On desktop everything works just fine, on iPad everything is OK with Exchange account added (after Google removed support for Exchange account access I CAN ONLY HAVE ONE DEVICE with Google Exchange account, so doing the same on the iPhone does not work!)
4. Tried to remove and add the account again - no results.
5. Tried to remove and add as Google, as Exchange, as Other account - I get calendar but no mail!!!
6. Tried to reboot between remove/add accounts - no results.
7. Tried to ("reset settings") reset the device - no results.
8. Tried to add as POP account and I it worked - I get mail but I do not need POP as I am using zounds of mail with labels and need to be working on an IMAP account
9. To make things even more complicated...I have another account which works perfectly!!!!!
Anyone out there having a clue?

I cannot send nor receive emails. The message I get is that I need to type in my account password which I've done but still unable to send or receive. I get texts fine

My Iphone 4 is new, and I have been able to send and receive texts, but cannot send nor receive emails. I get the message that I need to input my password for my yahoo account which I've done many times. When I type messagefor outgoing it only allows me to save as a draft. Any ideas?

Are you positive you're typing the correct password in? You might want to try and reset your password, and try again. You'll get texts because it isn't connected to your email account.

I cannot send or receive email. It keeps asking for a password to icloud? What should I do?

I cannot send or receive email. It keeps asking me for a password to icloud. What should I do?

Wow, 1yerdua. That's far too long to be having this messaging trouble. We want to find the resolution fast! If you turn off your Lumia's WiFi (Menu > Settings > WiFi), are you still able to access data-oriented applications like Internet Explorer? Have you been to other areas of the state/country and experienced the same trouble?
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

After last update cannot send or receive emails - no connection.

Since last update a cannot send or receive emails. It is showing that Mozilla thunderbird is connecting, but it just freezes. When I close the thunderbird window, it closes, but not the program itself, since I can only start it again if I restart the computer. I uninstalled and reinstalled thunderbird, but no luck. The emails work fine through the webbrowser. I am using windows 7 sp 1.
Ypur help would be greatly appreciated.
Helenasm

After reinstall Thunderbird, DId you used the Old Profile or New Profile.
Check with your IMAP/POP3, SMTP and PORT settings.
*https://support.mozilla.org/en-US/kb/imap-synchronization
*https://support.mozilla.org/en-US/kb/manual-account-configuration
*https://support.mozilla.org/en-US/kb/cannot-send-messages
Make sure your Firewall/Antivirus not blocking the Thunderbird.

I still cant send or receive emails on ipad2

I still cant send of receive emails on ipad2 , there must be something wrong in my server details

Hi Have you got WiFi or just a mobile signal If you can get a good mobile signal but no wifi you need a WiFi dongle Not the plug in type the stand alone one you can run upto 5 devices at once You can get one on contact or PAY& GO Ask someone to get one for you from shop go for the best Mobile signal were you need to use it If you are in the UK EE on 4G are best. Hope you get better soon. Cheers Brian

I just updated my Apple ID to a current email address, it worked on my laptop but my phone is still using the old one and neither password works. I can't download or use anything other than phone calls and texting on my phone now. Help!

I just updated my Apple ID to a current email address, it worked on my laptop but my phone is still using the old one and neither password works. I can't download or use anything other than phone calls and texting on my phone now. Help!

go to settings
then to store
tap your id then click sign out
then sign back in and you should be fine

I have no problem connecting to the Internet but I cannot send or receive email on my iPod

I can connect to the Internet on my iPod and do all it is supposed to do but cannot send or receive email. This only happened 2 days ago. What might be the problem?

Could be the Apple servers. Try later.

Cannot send or receive emails in my E71

Since some days ago a circle with a crossed line is shown in my Nokia E71 phone, just at a side of the battery logo, and since that I cannot send or receive emails. My questions are: What does that circle with the crossed line means? and How to do for receiving and sending emails again?. Thanks in advance.

can you send us a picture of your screen with that icon?
cheers

Cannot send or receive email

Hello,
The other day I changed my password on my comcast.net email account, and everything works fine. Then I entered the new password into my iPhone email address (same email address as Comcast). Since then, I cannot send or receive email on my iPhone. Never had this problem before.
Each time I try to send an email a window pops up and says: "The user name or password for (then it gives my email address) is incorrect"
(iPhone 3G)
Does anyone have a solution for this?
Thanks so much

It's set correctly. I've entered it several times to make sure.

TS3276 cannot send or receive emails on ipad

I cannot send or receive emails, changed email provider and now I can't see emails on the ipad.

Cannot send or received email
http://www.apple.com/support/ipad/mail/

HT1430 Since updating to IOS 6 I cannot send or receive email at all. Internet is fine, WI-FI is on, checked wi-fi settings etc.

Since updating to IOS 6 I cannot send or receive email at all. tries resetting & restrating ipda several times - no difference. Internet is working fine.
anyone with any similar issues or advice??
tnks

What email account are you having an issue with?
Try removing the account you are having an issue with and then re-add the account via settings > mail, contacts and calendars.
A lot of times this fixes the problem with sending and receiving mail.
Also, check this articles out http://support.apple.com/kb/TS3899 and http://support.apple.com/kb/HT4810
Or, http://www.apple.com/support/ipad/assistant/mail/
Hope the above helps.

TS1868 I have a problem with my iphone4 I cannot send or receive email coz asking for caldav account how to set it thank

I have Iphone4 and I cannot send or receive email due to calDAV account so how can I reset it or off

CalDAV is calendar syncing. Try going to your exchange account settings and turning Calendar syncing to Off.

Still cannot send or receive email using anything other than webmail

Similar Messages

Maybe you are looking for