Still cant use mail function

Dear Apple Support,
Although you guys say the iClouds' servers are running correctly,
however, i still can't access mail function with my Apple ID on all my devices like, Macbook Air and iPad,
I felt very frastrated on using the iCloud. :'(

That stinks, if you had an Advisor on the phone, they are supposed to call you back if you get disconnected.
But most of my emails, familly emails are forwarded to a saved folder, and when accessing from webmail, I can't read their emails. 

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