Still confused over fup changes to Total BB option...

There still seems to be confusion over the planned changes for Total BB Option 1 customers.
Although KerryG has informed us that the monthly allowance will remain at 10Gb and the charge for additional use will be changing to £5 per 5Gb, BT customer services seem to think the extra usage charge remains the same as it is now.
Please see posts from KerryG and bobm here -
http://community.bt.com/t5/BB-in-Home/WHERE-IS-OUR​-USAGE-MONITOR-BT/m-p/41085#M24680
Does anyone have any further info please ?

Hi Del
I can confirm that the info I provided on the earlier thread was correct.  I am sorry if people have received other information when calling in.  I have fed this back to the relevant teams to make sure all advisors are aware of these recent changes. 
To clarify, the position for BT Total Broadband Option 1 is:
Usage allowance – will remain at 10GB
Additional usage charges – they will be charged at 5GB for £5 (rather than 1GB for £1) as from November 1st 2010.
As mentioned before, there are a couple of links that may be useful for those who think they may be likely to incur additional usage charges and wish to review which broadband option is best for them:
Details of usage allowances for each option
Details of options for upgrading your broadband package
Thx
Kerry
Retired BTCare Community Manager - StephanieG and SeanD are your new Community Managers
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