Still converting...

My pdf file has been "converting" to a word document for over 45 minutes!  What's up?  I really need this file now!

No.  Eventually, it just times out.  I go back to the screen and it's just sitting there waiting for me to upload another file.  I've tried other files and they work fine.  I checked to see if there is any protection on the file, and there doesn't appear to be.

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