Still getting conflicting answers about upgrading a line to smart phone

A the risk of incurring the ire of some people, I simply feel compelled to restate my question about converting a basic (existing line) phone to a smart phone after 6/28. My question is sincere not asked in a cynical way, and I am still unsure of the answer because of differing answers even within the official ranks of verizon. I understand all the elements of the 'awesome' new share plan (even though I prefer to avoid it for now). So, if anyone knows where to find the specific documentation that refers to this would you please offer links to said documents. Direct answers, even from people who Identify themselves as support personnel (here in forums) have as recently as yesterday, been shown wrong. While I offer thanks to anyone just for the effort of replying I would prefer authoritative responses, and here again, individuals have (as often as support reps) given accurate answers. Simply stated once more I would like to know "When I need to upgrade my daughters phone In AUGUST, from a basic phone to a smart phone will verizon allow me to purchase the phone upgrade AND add 2gb data package for 30$". There would seem to be no ambiguity in the question, however in the face of opposing answers it just defies logic . The ONLY reason I am confused is because verizon reps have at been odds with each other. Documents are more reassuring and if anyone can offer links I would appreciate it. I have even considered acquiring a phone from outside vzw but had been told even that avenue would not allow me to add a data package to my EXISTING account. Truth oh truth how illusive thou be.
P.S. strictly for the sake of discussion, I will say that my viewpoint of the low quality of VZW customer service reflects this and other instances of inaccurate and false answers from this company. They just get it wrong too much to have a high rating from me even though others may have had different experiences.

http://solutions.vzwshop.com/shareeverything/?intcmp=VZW-VNT-SE-PLANRECMND
Scroll down to "tell me more". Last question. "I have an unlimited data plan on my account. Do I need to change it?"
"You're not required to move to Share Everything but if you do, unlimited data will not be retained on your line. As a Verizon Wireless customer you have choices when you upgrade at discounted pricing. You can choose from a standalone data package starting at $30 for 2GB or a Share Everything Plan. If keeping unlimited is important to you, you can choose to upgrade and pay full retail price for the phone."
I imagine that this would be the same as upgrading a basic phone to a smart phone. You can add a data package to the line you are upgrading (that it currently does not have) and it won't affect the unlimited on your Droid's line(s). It's only when you try to upgrade the lines that currently have unlimited that you won't be able to keep the unlimited data. You can choose to move everybody on the plan to a shared data plan, or move to a tiered data plan. You just can't keep unlimited when you upgrade at a discounted price.

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Trying to upgrade..Getting conflicting answers..Afraid of a billing surprise

I have made a few contacts to Verizon Wireless, in-store and over the phone. I am getting conflicting answers.
I am trying to upgrade from a Nationwide (Unlimited Data Plan) to More Everything.
(Q1) There is a promotion "$100 bill credit when you purchase a new smartphone on Edge"
I am an existing customer, upgrading a device. I was told by a phone representative yesterday that there is a promotion from 9/22-10/31 which offers the bill credit to upgrades. Is this true? The latest deals on VerizonWireless says "Upgrades are excluded".
(Q2) My primary reservation about More Everything is monthly line access charge for basic phones.
- AT&T offers a Basic line for $15/line.
- Verizon offers a Basic line for $30/line.
Yesterday, I was told by a phone representative that they can offer a $10/month credit for my basic lines.
Today, I was told by a store representative that they cannot offer such a credit as my basic lines are under contract.
I want to convert to More Everything. I want to add additional data devices on my account. But - I do not know what to trust - I am afraid I am going to get a billing surprise on a new plan.

>> Using Edge and getting a discount upgrade are two different things.
I understand Edge vs. discount upgrade/subsidized device. I am asking specifically about Edge. Whether a $100 bill credit promotion exists for existing customers.
Website says add-a-line, new-lines of service only ("Upgrades are excluded")
CSR indicated existing customers who add an Edge device are eligible.. Is this true under a newer/different promotion?
I understand the smartphone, line-fee discounts.
The question is specifically related to basic-phone discounting. Are there any offers to make the basic-phone competitive with AT&T ($15/line).
CSR indicated they could offer a $10/month discount
Store representative said basic phones under contract are not eligible.

Can you still get a cross platform upgrade for CS3?

I'm a mac user and recently purchased CS3 Design Premium for windows used -- does anyone know you can still get a cross platform upgrade from windows to mac without upgrading to CS4?

I am very, very sorry to read that. My windows pc is just crashed because of a virus my payed anti-virus program could not deal with, and everything have to be cleared totally. (XP pro - browser used at the virus-time = Mozilla. Anti-virus program = The price winning PC-tools)
Have to start all over again from scratch.
Therefore I wanted to change to a new Mac machine for my CS3.
I know I could upgrade to CS4, but do not need the CS4 for the time being, so I have to stay with Windows.
Alle my other programs - Nikon - Topaz - Nik-software - Hemi. - Jason Odell - have been so very helpfull and trusted me and have send me new keys - THANK YOU, you have a lot of problems when this problem happens, so they removed some of the stones, , but not Adobe, they said by telephone (I also tryed a mail, but no answer), that I have to sit at the pc for installing and then try to call them by telephone to get help for autentification, and nobody can promise me it will be the same day.
Last time it took one and a half our to get through by telephone.
I really love your program (CS3 extended) ....... but not this.

I upgraded firefox and still get the remark about this version not beeing supported

i recently upgraded my version of mozila without any fallbacks, but still get the remark "Your version of Firefox is no longer protected against online attacks.
Get the upgrade - it’s fast and free! "
what shall i do ?

In your More system details... link on right it appears you are posting with the old Firefox 3.5.15
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.15) Gecko/20101026 BTRS31753 Firefox/3.5.15 ( .NET CLR 3.5.30729) Facicons
Some extensions that tack stuff on end of useragent may make all some part of useragent get stuck at a old version. The Facicons related extension installed at some point may be a culprit.
https://support.mozilla.com/en-US/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser

How do you get straight answers about Apple products?

I'm trying to gather information on buying Apple products and my posts keep getting deleted.
So, I'm not even going to ask why my posts were deleted because I'm sure you have some reason for everything. What I am going to ask is where I can go to get real, uncensored answers about Apple computers so I can be an informed consumer, not just someone who is "wowed" by fancy packaging and the glowing apple logo.
Thanks,
Jeff
Message was edited by: Eric W.

The problem I have is that there is an illogical mentality on this forum for a logical thought process of the user.
I am thinking of buying a mac...so strangely enough I come to Apple.com. I look around and realize that the sales pitches are fine and all, but they're not answering my questions.
So step two, look for an email address so I can contact Apple and ask them the answers to my questions....no email.
Ok, so next step, I come to the forums where I am already a member due to previous problems with another Apple product.
I make a post detailing my current options, thoughts, and questions.
In the REAL WORLD things aren't as black and white as Apple.com would lead you to believe so I asked some real world questions relating to both technical and advice from other Mac users.
The thread was closed down due to violating some terms. Even though I was saying right in my post that while I had other options I didn't want to discuss them here, I just wanted to discuss my Macbook related questions.
Doesn't matter though. It was deleted and that was that.
So what does that do? What it does is a few things.
1. It makes the Apple forum seem cliche. You can't complain or the "Apple minions" will put you in your place and break a pinky just so you rememmber.
2. It makes a potential customer like me very reluctant to buy the products because I don't feel good about the illusion of support based on whether it is favorable to Apple.
3. It doesn't answer my questions. I posted the exact same topic on the Vista forum and it's still going, at post 30 and there is a lot of good advice even though I'm talking about installing vista on a Mac or the other way around.
Then...I get the same thing every time I come on this forum. A majority of people making **** sure they find a way to tell me I'm the one out of line and that Apple can do no wrong.
Regardless, it says a lot about a company when you ask questions and they are deleted because they're not favorable for whatever reason. It makes me say, "Well screw it then, I'll stick with what has worked and what I know"
Message was edited by: crazylegsmurphy
Message was edited by: crazylegsmurphy

HOW DO YOU GET TO ASK A QUESTION AND GET AN ANSWER ABOUT ADOBE

HOW DO YOU GET ANSWER ABOUT ADOBE
MESSING WITH EVERY THING I TRY AND DO ON MY COMPUTER IS THERE AWAY TO SET IT SO IT WILL NOT MESS WITH EVERYTHING I DO ?
[edited by forum host - you have violated the Community Guidelines on acceptable language]

Well, the first thing to bear in mind that we are all just folk like you who use Adobe products. And we choose to share our time here helping people.
So, you need to be
1. Informative. What EXACTLY happens. Give details, exact messages, screen shots, whatever.
2. Polite. Because if we don't take to you we just won't help. You should understand that posting in all caps is considered rude, like going into a store SHOUTING. Unlike the store staff we don't have to deal with you, we can just ignore you. I know you explained why you use caps in another message, but seriously, it really hinders your chances of getting help. No wonder you find it FRUSTRATING.

Can I please get some answers about fraudulent access to my itunes account?

Today I found three unauthorized charges to my itunes account. Following those three charges, three other unauthorized charges appeared from other software/gaming companies (NCSoft, Valve Software, and TMA). I can't get an actual person to answer the phone at Apple and I would like some answers about unauthorized access to itunes accounts. When I called my bank to report the fraud, they told me they had already received several calls this morning about unauthorized itunes charges and then larger, unauthorized software charges.
I would really like someone from Apple to address these questions, are they aware that there are problems with itunes accounts? If so, what is being done?

I had the same EXACT thing happen to me. This morning I looked at my bank account & there was a $1 charge from itunes (not unusual, except this charge did not come with an email receipt as they usually do) there there are two $49.99 holds on my account from Valve Software. I cancelled my card with the bank right away. I tried calling Valve Software and a message comes on stating "if you have a question about a charge to your bank account, press 7". Happen much??? hmmmm I left a message with no return call as of yet. I'm guessing someone hacked my itunes account.. Valve Software is a video game website that sells downloads on there as well as through itunes. Apple should immediately cease dealings with this company as they sound VERY shady. This is not the first blog I've seen about it. Now it's going to take time to get my money back & now I have to get a new card/card number. Pain in the butt because some hacker needs a thrill. jerks...

Still looking for answers about wifi problems

Hi there
since the last update, i couldn't get connected to the net using wifi, i talked with my provider, and the best solution they gave was to unlock the secuity in my modem or router, whatever, i did, i was aware of the consequences, and i've been like this since for a month or little more, but till this morning, my mac was off, and i saw my modem was being in use, so i turned on my mac, and checked my modem status, and i saw there were at least 5 computers using my connection. i had to put the securiry again, and at this moment i'm using the ethernet method.
If my problem can't be solved at least i like to get some answers, something.
thanks in advance

Hi Ginda,
Please check this Apple Technote page because the error you describe is exactly how my MacBook was acting.
Good luck
Greg
PS If you can set the security to WPA and WPA2 you might have better luck. In addition try channel 11, then 6 then 1.

Upgrading EDGe line and transferring phone to a different line

Hey guys, I currently have one line on the EDGE program that is eligible for an edge upgrade - however, when I upgraded that line to the edge program back in Feb 2014, I did it for use on a different line on my account (basically used another line's upgrade) Now I'm wanting to use the edge upgrade again for the same 2nd line I previously used it for, and am wondering how to go about doing that. I specifically wanted to do the purchase online, which is what I'm leary about - whether or not I could use the upgrade for a different line if purchased online. I really don't have the time to go to a Verizon retailer, considering all the Verizon stores in my area consistently have wait times of atleast an hour (when I last upgraded in-store, I was there a total of 3 1/2 hours). Hoping someone can walk me through how I would go about this transaction.
Thank you guys!

vereyezuhn,
Thank you so much for reaching out to us! I want to make sure that we get all of your concerns addressed for you. Let's make this as easy as possible. In order to go over the account specifics, I would like to speak with you in a Direct Message. I have sent you a message, please respond back to that message for me. I'm looking forward to working with you.
KevinR_VZW
Follow us on Twitter @VZWSupport

Looking for an Answer About Upgrading

Hello Droid Friends,
I am looking to upgrade from a Samsung 510 still on the Alltel network, to the Incredible and I am still a bit worried I don't have all the answers I need. I have talked to 3 different associates and have had totally different answers. I am currently sharing a plan with someone and we both want the upgrade since our previous contract is up and has been up for quite a few months now. I spoke with a Verizon Associate on an in store visit and asked if there is any possible way we could keep our current Alltel promotion which was one of the last that Alltel was doing before Verizon bought them. Its the Friends and Family 10 (1000 Minutes and Texts shared between 2 lines). The Associate I spoke with said it was possible to keep that and upgrade to new devices the only addition is the $29.99 data package per phone. I want to know if there has been anyone who had the same package I currently have and has had a succesful upgrade to the Incredible without picking new minutes and texts separately. If anyone has any information they could share with me about this topic, it would be greatly appreciated.
Also I have noticed that Wal-Mart carries Verizon phones and since newer phones are often more expensive and considering how everything we buy has gone up in price, I wanted to get the best bargain I can. I have considered going to them to get an upgrade. Rather than spending about $300 for two phones I could spend about $75 and get the same thing. I have watched quite a few people walk in and walk out of Wal-Mart with new phones and it takes just about as long to do the switch. If anyone in the community has gone that route I'd really like to hear about it as well.
Thank You for you opinions and advice.
kookiesmon01229

kookiesmon01229 wrote:
Hello Droid Friends,
I am looking to upgrade from a Samsung 510 still on the Alltel network, to the Incredible and I am still a bit worried I don't have all the answers I need. I have talked to 3 different associates and have had totally different answers. I am currently sharing a plan with someone and we both want the upgrade since our previous contract is up and has been up for quite a few months now. I spoke with a Verizon Associate on an in store visit and asked if there is any possible way we could keep our current Alltel promotion which was one of the last that Alltel was doing before Verizon bought them. Its the Friends and Family 10 (1000 Minutes and Texts shared between 2 lines). The Associate I spoke with said it was possible to keep that and upgrade to new devices the only addition is the $29.99 data package per phone. I want to know if there has been anyone who had the same package I currently have and has had a succesful upgrade to the Incredible without picking new minutes and texts separately. If anyone has any information they could share with me about this topic, it would be greatly appreciated.
Also I have noticed that Wal-Mart carries Verizon phones and since newer phones are often more expensive and considering how everything we buy has gone up in price, I wanted to get the best bargain I can. I have considered going to them to get an upgrade. Rather than spending about $300 for two phones I could spend about $75 and get the same thing. I have watched quite a few people walk in and walk out of Wal-Mart with new phones and it takes just about as long to do the switch. If anyone in the community has gone that route I'd really like to hear about it as well.
Thank You for you opinions and advice.
kookiesmon01229
if you go anyplace other then verizon, they will ask you to pick a current vzw plan. they dont have the same option that vzw has.
you will then have to change it back. if its an alltell plan the chance of going back to it is no very good
yes you payless at places other then vzw for hardware, but they cant do things like verizon can
what i do since i have a verizon promoplan is to call cs and do my transactions through them.
yes im paying more for the hardware, but the $40 a month i save on service makes it worth it
i would attempt it this way. if they say you cant keep the plan, hang up and try a diff csr

Conflicting answers on upgrading 10.3.9 to 10.5

I was at the Apple Store today and wanted to purchase OS X 10.5, but first asked if there would be a problem installing it on my iMac G5 as an upgrade from 10.3.9. The first person I spoke to said she thought I had to install 10.4 first; she was unsure and called over a second person, who said that really did have to get 10.4 before I could upgrade to 10.5. He said he thought there may be a way to upgrade directly to 10.5 but it involved "archiving" my current files first, and was very complicated. Of course, they both told me that Apple no longer sold 10.4 so I would have to get it from eBay or someplace. This seems ridiculous to me, so I searched here, and found a bunch of other people asking the same question -- and nobody giving a definitive answer!
I certainly can't see buying 10.4 just so I can immediately buy 10.5! There's nothing actually WRONG with my iMac, so I don't see why I should go to the expense of replacing it with a new model; I want to upgrade to 10.5 simply because it seems every program or peripheral on the market today says it requires OS X 10.4 at a minimum -- and if I'm going to upgrade, I would like the latest OS (even if I can't use every feature because I'm not on an Intel Mac). [One of the things I would like to get is an external HD so I can easily back up my files, and have simple access to music and photo files while getting them off my main HD, where they're eating up space. I see a bunch of answers on here saying you should always back up all your files before attempting an upgrade -- but of course, all the external HDs I see now require that you have 10.4 to use them! So the only way I can back up my files is to burn them all to CD.]
Anyway, I am really confused. I see people here saying as long as you meet the tech requirements for 10.5, upgrading is a snap. I see others saying it may be a problem to upgrade from 10.3.9. The people in the Apple Store said I needed 10.4 first. WHICH IS IT?
I have a 1.8 GHz PowerPC G5 with 1.25 GB DDR SDRAM. According to System Profiler, I have on Macintosh HD:
Capacity: 74.41 GB
Available: 31.52 GB

I contacted Western Digital by e-mail. Here's the exchange. Can you interpret what they're actually trying to say? When he says the drive has only been tested and guaranteed to work with 10.4.8, is that just a technicality to absolve them of any responsibility if it doesn't work?
Possibility of using the drive without using the software?
Discussion Thread
Customer (Jeffrey Morris)
11/15/2008 01:52 PM
I purchased the My Book but have not yet opened the package in the event I have to return it. I have an iMac G5 which is still using OS X 10.3.9. I know that the My Book requires 10.4.11. However, I was advised at a Mac forum that the OS compatibility for external drives refers to the software, not the drive itself. But, this did not take into account the fact that, apparently (according to the specs I checked online) your drive does not come with a software disk, but loads the software automatically when it is plugged in to the computer.
I actually want to upgrade my iMac's OS to 10.5, specifically because peripherals such as this one, as well as software programs, all now require at least 10.4. However, I was also advised to do a complete backup of my files before attempting such an upgrade. I figured if I could use the drive without the software, it would make sense to get it now and use it to backup my files, and then install 10.5. But, since your drive automatically loads its software, I am now not sure if there is any way to do this. I was told that at the Mac forum that it might be possible to "Force Quit the WD installer as soon as it begins running, then use Disk Utility to format the drive (which will erase the WD software and its installer)." This sounds like a potentially dangerous approach, so I am hoping YOU can tell me if I have any options here. If I were to do that, would I then be able to download the WD software and re-install it later, after I install OS X 10.5? Or would doing any of this mess up the drive and void the warranty? Please advise!
Response (Wascar R.)
11/17/2008 10:43 AM
Dear Jeffrey,
Thank you for contacting Western Digital Customer Service and Support.
The My Book Home Edition drive may work with your iMAC G5 but, unfortunately, there is not guarantee that the drive will work with MAC OS 10.3.9 since it's been only tested and guarantee to work on 10.4.8 or higher. Please try to do the upgrade first and then install the external drive.
As per the WD Anywhere Backup software, you can download it from the link below:
http://support.wdc.com/product/download.asp?groupid=111&sid=87⟨=en
Sincerely,
Wascar R.
Western Digital Service and Support
http://support.wdc.com

Any PC people still getting error 11333 after upgrading itunes?

have been receiving this error since trying to "upgrade" to latest version. nothing apple has come back with has helped...they say they are working on it......
i have 3 ipods with limited future use because I can't get new stuff on them thru the itunes store
apple says that I am on the "notification list" for when problem is solved--but I am wondering if this really exists--are they really trying to fix this or are they just trying to stop me from continuing to complain about this?
any lawyers out there? it seems that if you buy an ipod and everything works fine and then apple changes something on their end that make my purchase so limited, it just seems that I/we would have a legal recourse to compel them to be more forthcoming on potential fixes or compensation for the lack of features that I bought the product for (plus for the hundreds of dollars I've spent on the itunes store already--if I need to switch away from itunes)
finally, does anyone know if amazon music downloads can go into ipods? that might be the "best" of a bad situation
thanks!!

thanks-yes diagnostics look good-did you post a link for me to look at?
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
HP Pavilion 061 PS587AA-ABA A1034N
iTunes 7.4.3.1
Current user is an administrator.
Network Adapter Information
Adapter Name: {DF2BD2D2-003B-4A6F-A814-D10D085295B2}
Description: Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport
IP Address: 192.168.1.100
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Nov 04 07:03:37 2007
Lease Expires: Mon Nov 05 07:03:37 2007
DNS Servers: 68.87.71.226
68.87.73.242
Network Connection Information
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.

Still getting German language for Upgrade Roadmaps.

I have applied both of these notes and followed all there instructions to no avail.
924068
892978
Can anyone give me some advice on why this problem may still be occurring in my system?
We are using SolMan 4.0 SP13 (I am not 100% on whether we are over SP12 or not.).
Thanks,

To answer the question by Jason H:
we are running ST-ICO 150_700
To answer the question by Antonio :
I am not sure about the SMLT. I am only having problems with the German language on "Upgrade" road maps, everything else is in English.

How much RAM can I put in my new MacBook Pro 313 2.4 Ghz I5 13.1"? I'm getting conflicting answers on Google search.

I just bought my first Mac after years of deliberation, and even working for Apple for over seven years since moving to the Bay Area. I can't believe I waited this long!!! I love it!
My owner's manual says I can only put, "PC3-10600S DDR3 1333 MHz Type RAM"
It also says I can only add two 4GB memory modules for a maximum 8 GB of memory. Yet, a website that gaurantee's fitament says I can use two 8 GB modules that are PC3-10600 (no "S" on the end) DDR3 etc... for a maximum of 16 GB. I only want to beef this thing up once, so can someone with more knowledge than me please help me out concerning this. And if possible, could you post a link to the actual memory?
TIA!!!

Yes, it is a little confusing. If your MacBook Pro is brand new, the limit is 16GB.
jgelements wrote:
8GB as designed by Apple: http://www.apple.com/macbookpro/specs-13inch.html
Yes, but that is only because 8GB was the chip set available when they designed it. But there have been many times in Mac history when the Mac worked perfectly well with bigger chips released after the product launch. In the case of the MacBook Pro, 16GB RAM has been verified by pro users who have upgraded to 16GB without problems.
mhollman, here is the link to the actual memory. The company selling them has an excellent reputation as a supplier of Mac upgrades, I buy mine there.
http://eshop.macsales.com/shop/memory/Apple_MacBook_MacBook_Pro/Upgrade/DDR3_133 3MHz_SDRAM
Here is a reputable Mac blogger reporting the advantages of 16GB RAM, if your jobs are big enough to benefit.
http://macperformanceguide.com/blog/2011/20110309_3-Photoshop-MBP-16GB--news.htm l
The first time I went beyond Apple spec was with the PowerBook G3, 12 years ago. Apple specced 512MB RAM, but months later it was found that the PowerBook worked fine with the new 1GB RAM kits and I ran it that way for years.
Not all models can take more RAM than originally specced, but as long as you wait for the tests to come in and say it's fine, it's fine.

I just udated my mac to OS 10.10. Now my Adobe Ilustrator 4 will not start up. It tells me there is an error loading plugins. At first it told me to update Java, which I did. I still get the message about the plugins. Has anyone figure out how to fix this

?

Downgrade the system or upgrade Illustrator
CS4 will most likely not run on Yosemite. So many folks have tried and reported this before you.

Still getting conflicting answers about upgrading a line to smart phone

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