Still getting: Firefox has stopped working!

I am trying to get to the replies & I don't know how other than to post another question!

Your other thread is here - https://support.mozilla.org/en-US/questions/959402
Bookmark this page - https://support.mozilla.org/en-US/user/891288 - which is your user profile. Your previous postings can be found under "contributions".
''locking this thread''

Similar Messages

  • Why am I continually getting "Firefox has stopped working" messages?

    Seems like constantly, several times a day, I receive the message "Firefox has stopped working" and that Microsoft or Windows is searching for the problem, and then it shuts down. When I open Firefox again, it takes me right back where I left off, with another open window. Also, since running an update a week or so ago, every time I click to open another site I get hit with the "Do you want Mozilla to allow this change?" That didn't happen before. Both are very annoying. I also lost my RoboForm toolbar unless I juggle back and forth the "Full Page" setting after dropping down the open menu bars. I am not, by any means, a computer whiz, so most of the help FAQs are written above my knowledge of computers level. Now when I just clicked "Automatically add" Troubleshooting info, at the bottom of this page, I got a pop up that said " Firefox prevented this site from asking you to install software on this computer". Now I'm really lost! I don't want to reset back to Default because I'll never get back the settings I currently have.

    Regarding the message about allowing a change, is there more information about what the change is?
    You have quite a few plugins, and they might not all be necessary. To minimize the influence of add-ons while you're troubleshooting this problem, I suggest the following.
    Open the Add-ons page using either:
    * Ctrl+Shift+a
    * "3-bar" menu button (or Tools menu) > Add-ons
    In the left column, click Plugins.
    * Set unrecognized or rarely used plugins to "Never Activate"
    * Consider setting "player" type plugins such as QuickTime, Silverlight, and Shockwave Flash to "Ask to Activate" so that sites cannot run them automatically. As you discover sites you want to allow to run the player every time, you can click the notification icon in the address bar (looks like a small Lego block) and give permission there.
    In the left column, click Extensions.
    * Remove unrecognized extensions, or disable them
    * Disable rarely used extensions (for example, you don't use it daily)
    Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.
    Hopefully this will help keep Firefox more stable.

  • Since upgrading to 4.0, get "Firefox has stopped working" message constantly.

    Just upgraded to 4.o yesterday and now it constantly crashes. I can navigate no more than 2-3 pages before I get the message "Firefox has stopped working" and the session shuts down. How can I go back to a previous version of Firefox? Or do I just revert back to using IE, which works fine?

    Did you try to disable plugins as well?
    *https://support.mozilla.org/kb/Troubleshooting+plugins
    If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
    *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
    You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page.
    *You can open the <b>about:crashes</b> page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".
    See:
    *http://kb.mozillazine.org/Mozilla_Crash_Reporter
    *https://support.mozilla.org/kb/Mozilla+Crash+Reporter

  • Untill today FF has been great now when starting get firefox has stopped working message

    Windows 7 pro. HP Pavilion D3 laptop 4 gb Ram. All was good up until this morning and then FF will not open just get below error. Have uninstalled and reinstalled no joy

    Please make sure of the following:
    *All windows updates are up to date:
    *[[Upgrade your graphics drivers to use hardware acceleration and WebGL]]
    *[https://www.mozilla.org/en-US/plugincheck/ Update any outdated plugins]
    *Try a new profile: [[Use the Profile Manager to create and remove Firefox profiles]]

  • "Firefox has stopped working" message everytime the browser is closed

    Everytime I close the browser, I get "Firefox has stopped working" message. I have Firefox 18 on a Windows 7 64-bit machine.
    I also uninstalled and re-installed firefox but the issue still remains

    Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:
    #Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
    #After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
    #Now, uninstall Firefox by following the steps mentioned in the [[Uninstall Firefox from your computer#w_uninstall-firefox|Uninstall Firefox]] article.
    '''IMPORTANT:''' On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do '''not''' check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox [[Profiles|user profile data]] will be removed from your computer.
    After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:
    * '''(On 32-bit Windows)''' ''C:\Program Files\Mozilla Firefox''
    * '''(On 64-bit Windows)''' ''C:\Program Files (x86)\Mozilla Firefox''
    #Go to the Windows Start menu and click on "Computer".
    #In the Explorer window that opens, double click Local Disk (C:) to open the C:\ drive.
    #Find the "Program Files (x86)" folder or "Program Files" folder.
    #* On 32-bit Windows, double-click the '''Program Files''' folder to open it.
    #* On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the '''Program Files (x86)''' folder.
    #Look for a '''Mozilla Firefox''' folder. If you find one, right-click it and select ''Delete'' and confirm that you want to move the folder to the Recycle Bin.
    Now, go ahead and reinstall Firefox:
    #Double-click the downloaded installation file and go through the steps of the installation wizard.
    #Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
    Please report back to see if this helped you!

  • I thought Firefox problem was fixed due to blocked by Firewall, but it didn't work! Msg. Firefox has stopped working still getting it! Wish there was a fix?

    I continually get the message: Firefox has stopped working!
    I have uninstalled & reinstalled Firefox per help from this forum followed the instructions. That didn't work!
    Then I got help from someone else saying go to your Firewall & unblock Mozilla.
    I did that & thought it fixed the problem but just opened & closed Firefox & got the same message again!
    If there is a fix for this please let me know???
    If its possible to go back to the older version please let me know--I did not have this problem until I updated to the latest version!!
    I have disabled Photobucket addon, Real Arcade that didn't help.
    I have Vista home 32 bit.

    Do you recall what version you had previously, i.e., Firefox 20.0 or Firefox 19.0.2?
    Firefox 21 is expected to be released on Tuesday, so if you think it might be specific to Firefox 20.0.1, you could install the very-nearly-final version of Firefox 21 from here: http://www.mozilla.org/en-US/firefox/beta/
    It wouldn't be a bad idea to make a backup of your current Firefox settings folder first, just in case something goes wrong. This article has tips on that: [[Back up and restore information in Firefox profiles]].

  • I have tried fixing Firefox by uninstall reinstall that didn't work. I still get the same error message: Firefox has stopped working. May have to change!

    I am not the only one having this problem why is Mozilla not doing something about it? I am about fed up & may have to change to a different browser! Firefox was the best browser I've ever had but not anymore! Wish I could go back to the old version--it worked just fine! The new version is when I started having this trouble!
    Time for Mozilla to step up & get a fix or you will be losing more than me I think! I've disabled real arcade & most other add-ons. That didn't help either.

    Thanks for offering help but I have done all of the above & it didn't work! I am really getting fed up with it every time I close Firefox I get the same msg. "Firefox Has Stopped Working." At other times the msg. comes when I have it open. Then I have to close & restart whatever I was doing.
    Don't know what else to do!

  • Every time I TRY to start firefox 18-19 I get an error message : Firefox has stopped working - close the program and check online for a solution - or - close ..

    Every time I TRY to start firefox 18-19 I get an error message : "Firefox has stopped working" - "close the program and check online for a solution" - or - "close the program" this happens TWICE every time I try to start firefox. Eventually after a random number of tries firefox will start normaly. I am useing firefox 19.0.2 now bit I belive it started when I upgraded to firefox 18 but am not sure, it might have been when I upgraded to firefox 19 ... but it has been happening for a very long time and I cannot find any helpfule solutions online.
    I have tried a Clean reinstall but it did not help.

    Hello,
    '''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
    ''(If you're not using it, switch to the Default theme.)''
    * You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
    * Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
    ''Once you get the pop-up, just select "'Start in Safe Mode"''
    '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
    ''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
    ''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
    Thank you.

  • Every time I TRY to start firefox 18-19 I get an error message : Firefox has stopped working - close the program and check online for a solution - or - close th

    Every time I TRY to start firefox 18-19 I get an error message : "Firefox has stopped working" - "close the program and check online for a solution" - or - "close the program" this happens TWICE every time I try to start firefox. Eventually after a random number of tries firefox will start normaly. I am useing firefox 19.0.2 now bit I belive it started when I upgraded to firefox 18 but am not sure, it might have been when I upgraded to firefox 19 ... but it has been happening for a very long time and I cannot find any helpfule solutions online.

    Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
    '''Note:''' You might want to print these steps or view them in another browser.
    #Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
    #After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
    #Delete the Firefox installation folder, which is located in one of these locations, by default:
    #*'''Windows:'''
    #**C:\Program Files\Mozilla Firefox
    #**C:\Program Files (x86)\Mozilla Firefox
    #*'''Mac:''' Delete Firefox from the Applications folder.
    #*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
    #Now, go ahead and reinstall Firefox:
    ##Double-click the downloaded installation file and go through the steps of the installation wizard.
    ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
    Please report back to see if this helped you!

  • I updated to Firefox 4 and now I get a Firefox has stopped working message whenever I try to load any websites.

    I updated to Firefox 4 and now I get a Firefox has stopped working mesage whenever I try to load any websites. I updated my video driver and cleared my history to see if that would help. I looked for a crash ID on the homepage, but the last registered crash is from February. I also tried to open in Firefox safe mode, but the problem continued to occur. I'm not sure what to do next, please help!

    Try to (re)install the latest version of FireFTP.
    *FireFTP: https://addons.mozilla.org/firefox/addon/fireftp/
    * http://kb.mozillazine.org/Profile_backup

  • I get the "firefox has stopped working" message after closing browser

    Hello.
    My problem is that when I close the FireFox browser I get the "FireFox has stopped working" message. It's pretty annoying. I've read some other posts here that described a similar problem and have tried some of the suggestions in them including:
    A clean install, a browser reset, running in safe mode, unchecking hardware acceleration, disabling extentions and plugins one at a time, uninstalling my antivirus (avast), rolling back to version 23.01 and checking run in compatibility mode that someone claimed helped them. None of this was effective.
    It seems like after a computer restart the browser will be ok for 2-4 closings and then it will start with the message on every closing. Also, after I uninstalled avast it was good for 6 closings. Rolling back also gave me about 6 message free closings. But then the messages start and doesn't stop.
    Is there anything else I can try? Thanks in advance for any suggestions.

    One thing is for sure, and that is if the only page i visit is the Google homepage (not logged in) or this site (mozilla forum), the problem does not occur, ever. I can't make it happen.
    If i visit yahoo.com (not logged in) (or ighome.com, logged in), as examples, it happens every time.

  • Get error "Firefox has stopped working" under Windows 7

    I'm running Firefox 3.6.10 (just upgraded, I was at 3.6.9) and every so often (maybe 1-2 days), Windows 7 decides to crash it with the error "Firefox has stopped working". Firefox itself does not seem to be generating a crash id, which is disappointing since that way it would be reported. I run a LOT of tabs, at the moment I have around 100 open. I notice that the CPU usage seems to get very high (it shows 25% for me, but I have a quad core machine so I guess that is 100% of one CPU) as well as memory (1.5gb). It's almost as though Windows thinks that Firefox has stopped responding because of the high CPU usage and decides to terminate it.
    I've seen some posts here reporting similar problems, but no resolutions. I also saw a post elsewhere suggesting disabling throttling in Windows but saw other posts saying that had not solved the problem.
    Any suggestions on how to fix or troubleshoot this problem?

    I have this problem too. Now i'm using win7 64 bit, i installed the newest firefox 6.0.2 and yahoo messenger 11 -> i got this problem. First time i think this is a firefox's error. I decide to use process hacker (a mini tool to manager running process) to find out what is happening and i found this: the program name "YahooMessger!.exe" run a few second and it calls the firefox crash popup lol. I uninstall the firefox and i see "YahooMessger!.exe" auto run in process hacker! ^^ conclusion: i uninstall Yahoo Messenger 11 and delete two folder of yahoo in my username's document (1 of them have the program "YahooMessger!.exe"), reinstall firefox and get out this problem!
    So my question is: what is "YahooMessger!.exe", is it a yahoo's part, is it a spyware or virus? Here is the link of this file, i have archived it with winrar http://www.mediafire.com/?lf8tc9fal5rxlup

  • When I click onto the firefox webbrowser, I get the message "firefox has stopped working, windows will close the application to find a solution to the problem " This has been going on for several days, I've had to go back IE to access web pages

    When I click onto the firefox webbrowser, I get the message "firefox has stopped working, windows will close the application to find a solution to the problem."

    I had this exact same problem.  I found this fix and it worked for me. 
    Step 1:
    Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll. 
    Step 2:
    Browse and past that file into C:\Program Files (x86)\iTunes.
    Hope this helps you.  I wish I could remember where I saw this originally so I could thank them.
    Good Luck.
    Anthony

  • I am having error message of "firefox has stopped working".i unstill and delete folder in my directory adn i again reinstall but its still showing same error

    I having the error message of "Firefox has Stopped working" and having following problems list out in the problem list text area is
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: firefox.exe
    Application Version: 20.0.1.4847
    Application Timestamp: 51650aee
    Fault Module Name: KERNELBASE.dll
    Fault Module Version: 6.1.7600.16385
    Fault Module Timestamp: 4a5bdaae
    Exception Code: c0000005
    Exception Offset: 00007b69
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 16393
    Additional Information 1: 59d2
    Additional Information 2: 59d28f4851ee3e61e3aa57edc696ac9e
    Additional Information 3: 38b6
    Additional Information 4: 38b6ae8359371108855a2a4e84f0ea47
    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
    i uninstall and delete the mozilla firfox in my directory and reinstall tha lastest version but its still showing the same error message.

    i experienced the same problem. this is what i did:
    *right click firefox
    *click properties
    *click compatibility tab
    * check "Run this program in compatability mode for:"
    * on dropdown choose Windows 7.
    * click ok or apply.
    this solution solved my problem.i hope it will work on yours too.

  • After I exit Firefox, I get a pop-up message that Firefox has stopped working.

    After I exit Firefox, I get a pop-up message that Firefox has stopped working. I have to click to close the program, or search online for a solution to the program, then close.

    See:
    * http://kb.mozillazine.org/Firefox_crashes
    * https://support.mozilla.com/kb/Firefox+crashes

Maybe you are looking for