Still getting "not responding" message

I have followed the advice held elsewhere on this forum and have corrected the port forwarding on my router (BT Voyage 2091) and tested it against the test users referred to elsewhere.
Connect with test users perfectly, unfortunately cannot connect with my parents. It has worked intermittantly over christmas but now does not work at all just keep getting the "user did not respond" after my parents accept the invitation.
I have
iMac G5 2GHZ
using iChat 3.1
OSX 4.3
Router is BT Voyager 2091
DSL link is 1Mb down 256k up
all ports listed are opened (5060,5190, etc.)
DHCP run by router
Mac OSX firewall is set to off
any suggestions?
would be grateful for any ideas how I can solve this

Hi Higgs,
If this particular BT device does have UPnP then turn off the Port Forwarding (Disbale) settings and Turn on UPnP.
What have they got at their end ?
How have they enabled Ports for iChat ?
Both ends should test with the Autoresponding Accounts here http://www.ralphjohnsuk.dsl.pipex.com/ContactTesters.html and with some of the regular testers.
Ralph

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