Still getting "renew your subscription" error.

I updated my subscription to the Creative Cloud, but I still get the error. How do I get my computer to recognize my new subscription. Will I need to download all the programs again?

Have you tied Quitting (not just closing) the CC desktop app and relaunching it so it requests that you sign in again?

Similar Messages

Acrobat Pro IX - Getting Renew Your Subscription

Hello. I hope someone can help me with this as I've had a problem with Adobe Acrobat for a long while. I can't find a live person during the times I seem to work on my Adobe problems.
After outright purchasing a Student copy - I reloaded and rebooted and still get the Renew Your Subscription error message go to Subscription Manager.
The following occurs when I try to print to PDF in a Word Document. I have been cleared by the Storemanager and received the appropriate download and Serial #s.
I read another link that said to reload the Download manager? Is that the link that is given in the Serial number storemanager letter? because if it isn't perhaps you can direct me to where I can find this?
[email protected]
To
me
Mar 6 at 6:14 PM
Dear LON MAE CHU,
Thank you for your purchase of downloadable Adobe products.
For your records, we have included your serial numbers below.
Download Instructions:
1. Login into Your Account with the ID listed above:
* http://www.adobe.com/go/ols_edu_login/
2. Locate order #XXXXX and click on the order number.
3. In the Order Detail page, click on the 'Downloads for this Order' button.
4. Start your download by clicking on the 'Download' button.
5. Your serial number will be displayed in the download center.
6. You can log back into 'Your Account' in the future to re-download your product or retrieve your serial number. Please refer to the download policy for terms and conditions.
http://www.adobe.com/go/ols_en_download_policy
Thanks. your assistance is appreciated

Hi Lon ,
I would request you to get in touch with the support team to get your issue fixed.
http://helpx.adobe.com/x-productkb/global/service-b.html
Regards
Sukrit Dhingra

"Renew your subscription" error

Hello,
I have been trying for days to get any of the adobe softwares to launch. I keep getting a renew your subscription window popping up from the adobe Application Manager. I see that a lot of people had the same problem on this forum but there is not a real solution. I tried this: ttp://helpx.adobe.com/creative-cloud/kb/license-this-software.html but I keep getting the same message...
Can someone help me please?
Thanks

Hi there,
            For renew your subscription error message:
            Request you to please close all the cloud applications, launch / open any one application.
            After you launch the product please click on " License the software" and then enter your adobe ID and password and it will work fine.
            In case if it does not work, try with a different browser.
            Further, still it does not work, try deleting cookies and then try the steps.
            If all the above setps does not work, you can contact adobe customer support team and they will help you with it within minutes.
Thank you.

"Renew your subscription" error window bug!

Its about 2 days that my creative cloud with this problem
whenn i try to open indesign, photoshop and ilustrator
im getting the pop window of "renew your subscription" i press the button try again
and he pop your subscription to creative cloud is now active ( my subscription is till december)
when i press to continue im getting back to the "renew your subscription" and this loop is like forever and ever.
I need to work and i cant!!!!
ive talk to adobe support today and still noting fix
please help me reset my subscription or something.
what can i do?

I am experiencing the exact same issue. It first started yesterday morning, nothing about my internet access or security settings have changed.
Every time I go to open any Adobe program, I get a pop up box to "Renew your subscription", saying that I am signed in to the correct account. I click Try Again, get "Thank you. Your subscription to Creative Cloud is now active. Click Continue to use your product." I click Continue, pop up box closes, then a new pop up box opens 2 seconds later with "Renew your subscription". The same cycle occurs if I click "Have a different Adobe ID?" and enter my password to sign in. I am unable to use any Adobe product.
Mac OSX 10.8.5
Subscription active.
Do not see any option to "License this Software"
No Adobe entries in my hosts file.
I am able to access https://lm.licenses.adobe.com/ successfully.

Permanently deactivated CC - access to all Adobe CS5/6 apps blocked by Adobe Application Manager. Error 11, Error 131.4. AAM Message says," Renew your subscription" Help!

Technical Support “Tshering” Changed my Adobe Account/ID, and Permanently Deactivated Creative Cloud, and told me to contact Adobe Forums if any problems uninstalling/reinstalling CS5 Design Premium (perpetual subscription) continued.
I am contacting Adobe Forums because I am still having problems uninstalling and reinstalling CS5/6(updated) software. Please help.
As I mentioned earlier in the week to several Adobe Technicians —
CI get this message attempting to access CS5/6 Design Premium Adobe software (perpetual subscription).
“Adobe Logo “Renew your subscription. Go to the Subscription Manager to renew your subscription for Creative Cloud and continue using your product uninterrupted. If you just renewed your subscription, please wait 15 minutes and try again.
You are signed in as Adobe ID: [email protected]. Have a different ID?.”
Then I get this message While attempting to open CS5/CS5.5 application.
Configuration Error
A problem has occured with the licensing of this product. Restart your computer and
re-launch product.
If this problem still occurs after restarting, contact Customer Support for further assistance, and mention the error code shown at the bottom of this screen.
Error: 131:4 (Adobe Customer technical support told me to talk to Adobe Forums about this)
Or this message While attempting to open CS6 application.
Configuration Error
Please install and uninstall this product.
If this problem still occurs after restarting, please conctact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
Error: 11 (Adobe Customer technical support told me to talk to Adobe Forums about this)
Finally, Technical Support tells me to uninstall/reinstall all CS5/6 applications but the applications don’t respond and I get these messages:
• Item "Uninstall Dreamweaver CC 2014" is used by OS X and can't be opened.
• Item "Uninstall Adobe Extension Manager CC" is used by OS X and can't be opened
• Item “The alias Uninstall Adobe InDesign CS5 can’t be opened because the original item
    can’t be found” Applies to all CS6 Applications.
• Item “The alias Uninstall Adobe InDesign CS6 can’t be opened because the original item
    can’t be found” Applies to all CS6 Applications.
(Adobe Customer technical support told me to talk to Adobe Forums about this)
Here is CS5 Adobe technical specialist supplied download for CS5 Design Premium which stopped for 3 days running when only 50% done.
And - I still have my own copy of CS5/6 Design Premium (perpetual subscription) on my system which, of course, is blocked by AAM (Adobe Application Manager).
https://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html

Thank you Bob. Here's one of many Case #s. Your Adobe ID:[email protected]
Your Case Number:0215481994
Case Description:Billing issue
Quick description of problem:I cannot access CS5/6 application (Perpetual Subscription).
Reason (according to Adobe Forums Willi): Activated Creative Cloud subscription on 4/18/2013 while already signed on with an active CS5/6 subscription - THE CREATIVE CLOUD SUBSCRIPTION REPLACED THE CS5/6SUBSCRIPTION AND DEACTIVATED MY PERPETUAL CS5/6 SUBSCRIPTION PERMANENTLY (without my knowledge or consent as far as I can tell).
The only way I can now use CS5/6 is to PAY FOR IT AT $29. a month. Even though I already paid Adobe $1000. a few years ago for the CS5/6 Software (Perpetual Subscription).
Your Adobe ID:[email protected]
Your Case Number:0215481994
Case Description:Billing issue

'Renew your subscription' appears when using my CS6 program. How do I get my applications to work?

I canceled my Creative Cloud subscription last year when I chose to purchase a copy of CS6. CS6 worked fine until I went to open up InDesign and a pop-up appeared saying 'Renew your subscription'. I do not wish to renew my Creative Cloud license, and I just want to use my CS6. Any help on how I can get my applications to work? I'm on a Mac, if that helps. Thank-you!

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Mylenium

I've cleared almost 30 gig off of my hard drive in the past 2 weeks, and it will temporarily show that in the Get Info box. But hours later, I am still getting a disk full error and all of the memory has disappeared.

I've cleared almost 30 gig off of my hard drive in the past 2 weeks, and it will temporarily show that in the Get Info box. But hours later, I am still getting a disk full error and all of the memory has disappeared. I have cleared my backup logs from Time Machine, checked the mail folder, cleaned out tons of photos and videos and it still keeps filling back up.
In checking the log files, here is the message repeated over and over....
Jul 4 07:18:13 Donald-Keele-Jrs-iMac-123.local CalendarAgent[213]: CoreData: error: (21) I/O error for database at /Users/donjr/Library/Calendars/Calendar Cache. SQLite error code:21, 'unable to open database file'
Jul 4 07:18:13 Donald-Keele-Jrs-iMac-123.local CalendarAgent[213]: Core Data: annotation: -executeRequest: encountered exception = I/O error for database at /Users/donjr/Library/Calendars/Calendar Cache. SQLite error code:21, 'unable to open database file' with userInfo = {
NSFilePath = "/Users/donjr/Library/Calendars/Calendar Cache";
NSSQLiteErrorDomain = 21;
Jul 4 07:18:14 Donald-Keele-Jrs-iMac-123.local cfprefsd[180]: CFPreferences: error creating file /Users/donjr/Library/Preferences/com.apple.iPhoto.plist.t3l894p: 28
Jul 4 07:18:30 Donald-Keele-Jrs-iMac-123.local Printer Pro Desktop[275]: Empty task
Jul 4 07:18:33 Donald-Keele-Jrs-iMac-123.local Microsoft Sync Services[8149]: [0x16697c0] |ISyncSession|Warning| com.microsoft.Entourage2008: transitioning to cancel - session cancelled by server: Client 'com.microsoft.Entourage2008' tried to start a session for the plan 45AD80C3-0D52-4CF2-8CBA-103564B6C47C and the plan no longer exists.
Jul 4 07:18:33 Donald-Keele-Jrs-iMac-123.local Microsoft Sync Services[8149]: Warning: NSBundle NSBundle </Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/Resources/MicrosoftOfficeNotes.syncschema> (not yet loaded) was released too many times. For compatibility, it will not be deallocated, but this may change in the future. Set a breakpoint on __NSBundleOverreleased() to debug
Jul 4 07:18:33 Donald-Keele-Jrs-iMac-123.local Microsoft Sync Services[8149]: Warning: NSBundle NSBundle </Users/donjr/Library/Sync Services/Schemas/MicrosoftOfficeNotes.syncschema> (not yet loaded) was released too many times. For compatibility, it will not be deallocated, but this may change in the future. Set a breakpoint on __NSBundleOverreleased() to debug
Jul 4 07:18:45 Donald-Keele-Jrs-iMac-123 kernel[0]: (default pager): [KERNEL]: default_pager_backing_store_monitor - send LO_WAT_ALERT
Jul 4 07:18:45 Donald-Keele-Jrs-iMac-123 kernel[0]: macx_swapoff SUCCESS
Jul 4 07:19:31 Donald-Keele-Jrs-iMac-123.local Printer Pro Desktop[275]: Empty task
Any ideas on what to do next?
I'm running and iMac 20-inch early 2009
Processor 2.66 GHz Intel Core 2 Duo
Memory 8 GB 1067 MHz DDR3
Graphics NVIDIA GeForce 9400 256 MB
Software OS X 10.8.4 (12E55)

Step 1
Quit Calendar. Triple-click the line below to select it:
~/Library/Calendars/Calendar Cache
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu. A Finder window should open with a file named "Calendar Cache" selected.
Move the selected file to the Trash. There may be one or two other files in the same folder with names that begin in "Calendar Cache". If so, delete those files too.
Step 2
Empty the Trash if you haven't already done so. If you use iPhoto, empty its internal Trash as well:
iPhoto ▹ Empty Trash
Then reboot. That will temporarily free up some space.
According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation. You also need enough space left over to allow for growth of your data. There is little or no performance advantage to having more available space than the minimum Apple recommends. Available storage space that you'll never use is wasted space.
To locate large files, you can use Spotlight. That method may not find large folders that contain a lot of small files.
You can more effectively use a tool such as OmniDiskSweeper (ODS) to explore your volume and find out what's taking up the space. You can also delete files with it, but don't do that unless you're sure that you know what you're deleting and that all data is safely backed up. That means you have multiple backups, not just one.
Deleting files inside an iPhoto or Aperture library will corrupt the library. Any changes to a photo library must be made from within the application that created it. The same goes for Mail files.
Proceed further only if the problem isn't solved by the above steps.
ODS can't see the whole filesystem when you run it just by double-clicking; it only sees files that you have permission to read. To see everything, you have to run it as root.
Back up all data now.
Install ODS in the Applications folder as usual. Quit it if it's running.
Triple-click the line of text below to select it, then copy the selected text to the Clipboard (command-C):
sudo /Applications/OmniDiskSweeper.app/Contents/MacOS/OmniDiskSweeper
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The application window will open, eventually showing all files in all folders. It may take some minutes for ODS to list all the files.
I don't recommend that you make a habit of doing this. Don't delete anything while running ODS as root. If something needs to be deleted, make sure you know what it is and how it got there, and then delete it by other, safer, means. When in doubt, leave it alone or ask for guidance.
When you're done with ODS, quit it and also quit Terminal.

I am facing "Please re-login to renew your session" error in Blackberry Z30 smartphone

After updating my OS y2 days ago, when I am logging in to Facebook using my Blackberry Z30 smartphone, I am facing "Please re-login to renew your session" error.
Please help me resolve this problem.

Ah, you move too fast and too far with restored your backup. Your phone is now re-syncing with all your programs, apps, contacts etc. That's why it's wonky at the moment. Unistall FB app once again, reboot your phone with battery pull while your phone is on and connected to the wall charger. Leave it for 20 minutes and reinsert the battery. Reinstall FB app again. See if there's difference. If still no luck, since you have data backed up, I'd recommend to wipe your phone. Then try to login FB app again. Do not restore your backup. If still fails, please call your carrier. They might able to help you with reset your sim account.
It's quite weird, never happened with my BB devices. I am thinking it might be related with temporary network problem or temporary app server problem.
There's another Knowledge Based, just for your additional reference. Article ID: KB35532 Troubleshooting Issues with Social Networking On BlackBerry Smartphones
Good luck.
• Click Likes to appreciate those who helps you
• If your issue solved, mark the best post in your thread as Solution

Renew your subscription message

My subscription for Photoshop Photography Program was running perfectly on my iMAC until i installed the software on my laptop running windows 7 Pro.
Now i can't open Photoshop on my iMac as always Adobe Application Manager pops up with Renew your subscription message. I tried to sign out from Creative Cloud icon in the menu bar and again signin but the problem still persist. Tried to reinstall the Photoshop app but still receive the same message.

Hi Pradeep
I checked your account as your subscription is active. Try step 2 of this help page & remove the opm.db file. Available updates not listed
If you are still having problems then try uninstalling the Adobe software using the Adobe Clean tool. You don't the older Adobe Application manager (AAM). Download the updated CC app manager and install Photoshop.
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
https://creative.adobe.com/products/creative-cloud
Thanks
Scott

Renew your subscription loop

I updated the Adobe CC programs to 2014 yesterday and now I cannot open any programs. I get a looping "Renew Your Subscription" window. I spoke with tech support and they keep escalating the problem. It sucks to pay for something and not be able to use it. Anyone else having this problem?

>spoke with tech support
Was that telephone, or online chat?
Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

"Visit your account to renew your subscription"

Hi!
I have an alert triangle next to my balance, that on mouse-over says "Visit your account to renew your subscription". I clicked it, went to my account, but it doesn't go away.
What does it mean? Am I going to lose my Skype credit?
I only use Skype credit for international calls and I don't do so very frequently (my last call was in May), but I don't want to lose my credit nor my premium subscription.

Hi,
I just got the same notification that you referred to. I went to www.skype.com and logged in, and made some trivial updates to my profile, just to let Skype know that I was still active. After saving my updated profile and exiting the website, the warning triangle was still there, but after closing and reopening the Skype app, the warning triangle was gone. Another thing I did that might have fixed this was to make a short Skype call using my SkypeOut credit, again, just to let Skype know that I was still an active user.
Hope this helps,
Ken

"Renew your subscription" Every time I open any application

Every time I open any of the CS6 products which I am using with a student subscription, I get a "Renew Your Subscription" message, even though my subscription is up to date. Clicking "try again" gives a message that it was successful, followed by the same message.
When I click license this software, and input my password, the software works normally.

Hi Mylenium, thanks for the reply.
I've already looked at that page, and there is everything checks.
I've read about a few cases with this happening in earlier releases of Creative Cloud. There seems to be a few documented cases using CS5.5 with subscriptions, which seemed to be misconfiguration on Adobe's end.

After installing newest flash player I still get blocked plug ins error message

I have uninstalled flash and reinstalled newest version of flash. I still get Blocked plug in error

a. If you get a warning of a "blocked" or "outdated" plug-in, then select the Security tab in the Safari preferences window. In the list of plugins on the left, there should be one—and only one—entry for "Adobe Flash Player," showing the same version number that you installed. Select that entry. On the right there will be a list of websites for which you have specifically allowed Flash, if any. It's normal for the list to be empty. Below that is a menu labeled
          When visiting other websites
From that menu, select either Allow or Ask.
b. If you still get the alerts, then go back to the Flash Player preference pane and select the Advanced tab. Click Check Now. Quit and relaunch the browser.
c. If the alerts still persist, triple-click anywhere in the line below on this page to select it:
/System/Library/CoreServices/CoreTypes.bundle/Contents/Resources
Right-click or control-click the highlighted text and select
          Services ▹ Open
from the contextual menu.* A folder should open. Inside it, there should be a file named "XProtect.meta.plist". If that file is missing and you know why it's missing, restore it from a backup or copy it from another Mac running the same version of OS X. Otherwise, reinstall OS X.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

TS2446 Even after resetting password, I still get message "your apple id has been disabled. How can I download new apps?

Even after resetting my password, I still get message "your apple id has been disabled". How am I suppose to download updates or make purchases?

Try logging out of your account on the iPad by tapping on your id in Settings > iTunes & App Stores and then log back in and see if that 'refreshes' the account on it
If having changed your password and having logged out and back in doesn't fix it then you might need to contact Apple : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

"validating license, renew your subscription, subscription now active" endless loop

this morning my creative cloud started having this problem. I launch an app, a modal screen tells me it have to validate my license, it gives me the renew your subscription screen, I hit try again, it comes back with subscription now active screen, I click continue and it starts the loop again....I just spent 45 minute with chat help, which was worthless... Anyone else have this issue?

Same thing here- it started yesterday, mid-day. I couldn't start any of my Adobe CC apps on my PC or on my Mac! I spent 2 hours on a chat session with Adobe today- constantly transferred from customer service to technical to billing, in a loop. Nobody could help. They act like they've never heard of this issue before even though a google search shows that plenty of people are having it! I never changed anything- I was just trying to use the software like I always do. All of a sudden it just wouldn't let me past the "renew your subscription" message.
My account is paid in full. I pay by credit card every month. They just billed me on 9/18. I've signed in and out of Adobe Creative Cloud probably 25 or 30 times. I've updated my payment method twice, just to see if anything would help. My account status showed account was paid up and that my plan was supposed to go until May of 2015.
After 2 hours of being passed around to various adobe people via their support chat, with no resolution, I gave up. One of their not-helpful employees actually suggested that I should "just ignore the renewal message." How can I "ignore" it when it won't let me start the software???
I had to cancel my creative cloud service. Now I have to figure out what software to use in place of Adobe's applications. Anybody got any suggestions for a good open-source or cheap alternative to Illustrator and In Design?

Still getting "renew your subscription" error.

Similar Messages

Maybe you are looking for