Still have issues in APP CC with captions not showing

I tried to add to a discussion that was posted about this issue and for some reason couldn't. So, please pardon me for starting a new discussion. I've tried everything, read everything, implemented suggestions from others and still I cannot get my caption file to display on the program monitor. Caption display is enabled. The positioning and text color should allow me to see captions if they are they, and many long hours later, I have no more steam. Since others appear to have this issue, I wish that Adobe would please address this in a substantive way. Or maybe someone has a suggestion that I haven't tried. Please help. I have a project due next week and without captions, my client will not accept. Thank you so much.

Please post a screenshot showing the following:
The Timeline panel with the captions track visible, and that track expanded so the caption blocks are visible. Select the Captions track so that it's loaded in the Captions panel
The Captions panel in front of its frame
The Program Monitor's "Closed Captioning Display Settings" dialog open

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Still have issues in APP CC with captions not showing

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