Still haven't received my redemption code for OSX lion from the up-to-date program. Expresslane no help at all :(

Title pretty much sums my problem up. I have seen other threads on this topic but without actual reslolution.
I have spoken with and e-mailed express lane mac app store people and they have been little or no help, now refering me to technical support...
Please help anyone!
Thanks
G

Thanks for your input DS store.
I have a brand new Macbook Pro 15" 2.2 GHz, and was purchased within the up-to-date OSX Lion free upgrade period.
I use my mac primarily for basic things: Web, music, socialising. If some more advanced programs wont work on Lion yet i'm not really concerned. I do most of my serious business on my beast mode PC
Latest reply from them:
Dear Grant,
Thank you for contacting iTunes/Mac App Store Customer Support. My name is Natalie. I see that you submitted an order through the Apple Online Store for the Lion Software Update for your Mac device, but have not received a redemption code. I understand your concern and I would like to sincerely apologize for any frustration this issue may have caused.
I've done some more research on this matter for you, but I'm sorry to say that the iTunes/Mac App Store Customer Support team has not been able to locate your Up-To-Date claim using the information you have provided. As a result, it looks like the best way to get this taken care of is to contact Apple technical support (there may be a fee associated with the call). To find the appropriate phone number, please visit:
http://www.apple.com/support/contact/phone_contacts.html
As this order was made via the Apple Store online, you might also find help via the Apple Store Customer Support website:
http://www.apple.com/support/store
Thank you again for your understanding, Grant. If we can provide additional help in finding the right Apple Store resource for you, or if you need assistance with the iTunes/Mac App Store, please reply to this message. I wish you the best and hope that you will continue to enjoy the iTunes/Mac App Store.
Sincerely,
Natalie
iTunes Store/Mac App Store Customer Support
GRRRRRRR >:(

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Still haven't received my redemption code for OSX lion from the up-to-date program. Expresslane no help at all :(

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