Still haven't recieved my OSX Mountain Lion code (110 hours)
I requested my redemption code on the day Mountain Lion was released and I still have not recieved it 5 days (approx. 110 hours) later.
When I spoke to apple 3 days ago they said I would recieve it within 24 hours, bu they are allowed 72 hours from the time of request.
So when can I expect it, Im getting really dissapointed with Apple not living up to thier promises.
Thanks for your input DS store.
I have a brand new Macbook Pro 15" 2.2 GHz, and was purchased within the up-to-date OSX Lion free upgrade period.
I use my mac primarily for basic things: Web, music, socialising. If some more advanced programs wont work on Lion yet i'm not really concerned. I do most of my serious business on my beast mode PC
Latest reply from them:
Dear Grant,
Thank you for contacting iTunes/Mac App Store Customer Support. My name is Natalie. I see that you submitted an order through the Apple Online Store for the Lion Software Update for your Mac device, but have not received a redemption code. I understand your concern and I would like to sincerely apologize for any frustration this issue may have caused.
I've done some more research on this matter for you, but I'm sorry to say that the iTunes/Mac App Store Customer Support team has not been able to locate your Up-To-Date claim using the information you have provided. As a result, it looks like the best way to get this taken care of is to contact Apple technical support (there may be a fee associated with the call). To find the appropriate phone number, please visit:
http://www.apple.com/support/contact/phone_contacts.html
As this order was made via the Apple Store online, you might also find help via the Apple Store Customer Support website:
http://www.apple.com/support/store
Thank you again for your understanding, Grant. If we can provide additional help in finding the right Apple Store resource for you, or if you need assistance with the iTunes/Mac App Store, please reply to this message. I wish you the best and hope that you will continue to enjoy the iTunes/Mac App Store.
Sincerely,
Natalie
iTunes Store/Mac App Store Customer Support
GRRRRRRR >:(
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