Still having data problems after all the fixes. Should I wait to return?

Question

Hi there, I've had the Thunderbolt for about a week now.  I've been having the data connection problems like everyone else, especially right after I end Internet Connection Mode.
I did all the fixes, like factory reset, dialing the *#*#4636#*#* and the ##778 options, but to no avail.  I can only guess it's the network that's having problems.  I live in Spokane, WA and I know that they're probably testing out 4G in the area, so this might be the reason why the phone may be having connection problems.
But what should I do?  What will happen when 4G turns on and yet my phone still has the connection problems?  Will I be out of luck, since I'll be out of my 14 day return window?  Overall, I still like the phone, but I don't want to keep it if there's somthing wrong with the phone itself.

Answer 1

JaySean wrote:
i also had data issues, i called them but they said the sim card is fine. I'm still having alot of issues here to the point where im contemplating getting the iPhone 4
I'm sure they did say it was fine and in that techs opinion it might be but that tech or csr might not have the proper training or knowledge of what you or HTC is asking them to do. Example: I called and told them to reprovision my sim card and the first tech I got then instructed me on how to clear my cache and internet history. So I called HTC back and they told me "no that is not a sim card reprovision and to insist that a tech do the procedure". So I called vzw tech support again and requested the same thing " reprovision the sim card " and what do you know the tech said ok no problem. 
If they do what your asking they will have you power down the device > remove the battery > pull the sim card out > wait > then reinstall everything > and power up the device. After that they might have you check a few settings and your done. 
So don't let a CSR that doesn't know how to address this issue give you bad feelings toward your Thunderbolt. I will admit that at first I was a little upset about the issues I was having and started to think I was going to have to deal with it till the next 4G device that I would consider a reputable replacement came out ( cause I won't go to an Iphone ever ). Now that I've had my T-Bolt for a few weeks you can't take it away from me. My issues with it have dwindled and my love for it has sky rocketed. 
 But if you want to jump ship for a 3G, tiny screened, locked down, no widget, pay for everything, itunes, update via usb, soon to be / already out dated, expensive device then more power to ya. In few months when updates roll out and when gingerbread becomes available for the T-Bolt you'll be looking over the shoulders of those that stuck with it and say " I wish my phone could do that ". lol I kid but seriously stick to your guns and demand VZW to the reprovision because if it does for you what it did to my T-Bolt you will regain confidence and love this device.