Still having elder scrolls pre order problems

i got a 3 day access instead of the 5 day access i was supposed to get, okay fine. 3 day keys are atached to regular edition versions of the game not the imperial one (which is the one i paid for) now i cant access the imperial race, or my horse... so basically i cant get any of the perks i paid i for............................................................................................................................................ thank you best buy .....

Hello es035,
Thanks for contacting us regarding your pre-order for The Elder Scrolls Online. Imperial Edition pre-orders were supposed to come with a 5-day Early Access code, however we did end up running out of those. We had a limited supply and ended up providing some Imperial Edition customers with 3-day codes as a result. I apologize for any disappointment that this caused.
These codes only grant access to the game ahead of time, the only difference being the number of days. There is no additional content tied to them, and all other Imperial bonuses should be included with the game itself.
Thanks for posting, and please let me know if you have any additional questions or concerns.
Sincerely,
Matt|Senior Social Media Specialist | Best Buy® Corporate
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Similar Messages

Cancel the Pre-Order Problem

I Pre-order the JT new albums and I changed my mind and cancel it.
But the album's page still shows that I Pre-order it.
It will be charge and download with my new movies that I will Pre-order soon?
Sorry for some bad grammar.

I too ordered mine on the 9th (@ 2:45 AM) and like you my expected ship date was 2/18. The phone's already been shipped, scheduled to arrive tomorrow.
Like you, I was a little upset about seeing the 2/18 expected ship date after placing my order. Especially seeing that there were no lines at most of the Verizon & Apple stores but alas, it looks like tomorrow's the day.
I'm not sure if you're a new Verizon customer but assuming you are, is there someone in your family who can purchase the phone and service for you, in their name? Then once your issue is resolved with Verizon perhaps you can transfer it to your name?
I'm new to Verizon and not yet fully familiar with their policies. If you do decide to go this route, please call them to make sure that they allow customers to transfer phones/service from one customer to another.

Pre-order points missing and pre-ordering problems at the store level.

Hi
During the week of July 6th-July 12 there was an ad for pre-ordering certain movies and getting 100 bonus points for each movie. On July 12th I pre ordered Rio 2, The Amazing Spiderman 2, and Transformers:AOE (Steelbook edition). The employee was able to successfully pre-order Rio 2 using the provided in store pre order card but had difficultly pre ordering Spiderman 2 and Transformers. Rio 2 and Spiderman 2 had set release dates while at that time Transformers did NOT have a release date until recently. These pre-orders were done in three different transactions.
Picking up Rio 2 on 7/15 was not a problem. The employee did an exchange in the system. The 100 bonus points never posted.
The Amazing Spiderman 2 had a lot of problems. The employee thought I already bought it and picked it up on 7/12 when I went to pick it up on 8/19 (the release date). At the time of the pre order purchase, there was no announcement of the BB exclusive Magno pack for the same price as the regular blu ray release. Again the employee did a return/rebuy. This employee also stated that the employee who processed the pre-orders Spiderman and Transformers did it incorrectly since it looks like she did it as a normal transaction instead of a pre-order. The points have yet to be posted.
Transformers: AOE (Steelbook edition) now has an official release date of 9/30. My question is will the system allow for employee to process the pre-order pick up since it is outside of the 45 day window? I am hoping it won't be but seeing how the employees have been processing pre-orders incorrectly when picking them up I expect problems when doing so.
I have also noticed a price drop for transformers (6760435) from the time I pre-ordered it on 7/12. Will the employees be able to adjust the price and give me the difference?
Not all stores carry the pre-order cards making this a difficult process for everyone (it takes me on average 30 minutes to pick up 1 pre-order instead of in and out within 5 mins like usual) because someone didn't do it correctly the first time. So my question is, how should employees process a pre-order if there is NO Pre-Order card in store?? I would love to continue to pre-order at best buy, but am getting tired of having employees screw up my pre-order.

Hello ITDEFX101,
Pre-ordering your movies during these 100 My Best Buy™ Bonus Point promotions is a great way to ensure that you are able to get your hands on some great movies as soon as possible after release, while simultaneously earning extra points. It is regrettable to hear that your pre-order experience with Rio 2 and The Amazing Spiderman 2 were not as smooth as we strive for these processes to be, and in the end, you state you didn’t even get the bonus points you expected.
Using the information you registered with the forum, I was able to review your pre-orders for all three movies, as well as your My Best Buy™ account. Sadly, it does appear that there may have been some issues with your pre-orders, and I would like to address these with you privately, especially concerning your pre-order for Transformers: Age of Extinction. I am sending you a private message, which you may view once you’ve signed into the forum and clicked the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Business account Pre-order problem/question/help

I pre-ordered with my business account online. They allowed me to bill it to my account. I got a confirmation E-mail that gave me a 8 digit Reference # starting in MB
MBXXXXXXXX
No order number or confirmation number so I cannot track my shipment. When I look in my transaction history all I see is my order was submitted and is currently "Pending"
02/03/2011-06:42    Pending The request is currently pending.
02/03/2011-06:42    Submitted We have successfully received your request.
Order Date: 02/03/2011 09:42:38
Order Status:
PRE
Orders received today ship by 02/09/2011
That is all the information I can get. No one can tell me if its shipped, why it hasn't and why I have not received any more information with tracking or order numbers. Anyone else having this problem? Customer support is WORTHLESS. They can't look anything up and continue to tell me no one's phone has shipped even though I can clearly see on here that is not the case.

I ordered 2 through my business account. (upgraded 2 lines)
my orders status says: "PRE"
I look at history and this is what is says.....
Transaction History Details
Structure: Default     Position: Default Set Default Position
TransactionConfirm # Wireless Number Date/Time * Status Transaction MB48957**** 813-2*0-**** 02/03/2011-00:58 Submitted Upgrade Equipment
Transaction History Date/Time * Source Status Description 02/03/2011-00:58    Submitted We have successfully received your request. 02/03/2011-00:58    Pending The request is currently pending.
I ordered @ 3am Eastern Exactly.
I have read other sites posts that business accounts were not shipping early and would be shipped on the 9th.
Anybody have any updates?

Paul McCartney Pre-Order Problem with Sorting

I pre-ordered the new McCartney album last week (at which point it downloaded the "Ever Present Past" single) and when it became available today I downloaded the rest fine, except "Ever Present Past" (which should be song number 2) had a different album title ("Ever Present Past Single" or something like that) and thus didn't sort correctly with the rest of the album... so I edited the track to match the same album name and correct track number (being very careful to make sure that all of the fields in the Get Info window match the other tracks, and that there are no invisible spaces throwing it off), but it refuses to sort with the rest of the album... even tried to rebuild the iTunes Library file but that didn't work either... just curious if anyone else has a similar problem and/or a possible solution. Thanks.

This is ridiculous that this issue isn't being
> addressed. Same problem here, and I guarantee that
> I'm not alone.
Check out the emails I got from Apple on this:
"I understand that the single " Memory Almost Full" from the album you pre-ordered, will did not download with the album and now you're unable to listen to the album without it stopping to get to the single. Please note that re-downloading the album, will not resolve this issue. You are correct when you mentioned that this issue will happen because iTunes sees it as two different albums because it was downloaded separately. Don't worry. To resolve this issue, I recommend creating a playlist for the album itself. That way, you can arrange the contents of the album so that they will play without interruption.
This article will show you how to do this:
Organizing your music and video using playlists
http://docs.info.apple.com/article.html?path=iTunesWin/7.0/en/517win.html
I hope you continue to enjoy using the iTunes Store."
Well, that's great...so not only do I have to isolate the album from the rest of my iTunes collection, it also does nothing to fix the issue on my iPod. So I responded to them as such, and got this response:
"You did mention very valid points when stating your disappointment with the way pre-ordered albums are downloaded and Apple recognizes that no one is better qualified to provide feedback about iTunes than the people who use it.
I encourage you to use the iTunes Feedback page to submit your comments:
http://www.apple.com/feedback/itunesapp.html
Your efforts to share your feedback are very much appreciated.
I hope you continue to enjoy using the iTunes Store.
Is this ridicuous or what? Unbelievable. If I bought a CD in a store and the tracks were incorrectly burned on the CD, the store would take it back or at least try to exchange it for a new copy that wasnt defective. This TECHNICAL ISSUE needs to be resolved.
iMac 17" 1.83 GHz Intel, iBook G4 12.1" Mac OS X (10.4.6)
iMac 17" 1.83 GHz Intel, iBook G4 12.1" Mac OS X (10.4.9)

Still can't cancel pre-order!!

Can I cancel a pre-order from my iPad ? I go to the iTunes Store ... Login ... There is nowhere at the bottom to cancel pre-orders. I even looked in purchased and recently purchased ... It's nowhere!! But if I search the item it says pre-ordered!!

As far as I know yo can only cancel pre-orders via a computer's iTunes : http://support.apple.com/kb/HT5714

Still Having Outlook 03 Contact Sync Problems

OK first the baseline information.
Systems:
iPhone 3G 2.0 software
iTunes 7.7
Windows XP Version 2002 Service Pack 2
Outlook 2003 Service Pack 3 (Office Professional)
Other Considerations:
Always connected to Exchange server when trying to sync.
Contacts folder only exists on Exchange server (i.e. nothing in local .pst)
Have deleted the offline file (.ost) and had Outlook recreate.
Do not have and other "INFO" in iTunes selected to sync except Contacts (i.e. no calendar).
Issue:
Sync starts but just goes on forever until I get the error message that the Outlooksyncclient.exe has failed. No contacts are sync'ed. I have been using and syncing my iTouch for a year now and have had no problems. Now the iTouch will not sync too (same problem). I tried to sync my bookmarks from IE and this was also hanging until I (in the middle of the iTunes syncing process) when to the task manager and killed the Outlooksyncclient.exe program. After I did this, the syncing continued with the bookmarks being successfully sync. Of course, not the Contacts.
I have reset the sync history and this has done nothing. I'm at my wits end on this problem. I am concern about uninstalling iTunes because I have over 300 full CD's loaded and I can't afford the time to reload all of them again. This clearly can not be the problem associated with recurring calendar items, since I am not trying to sync the calendar at all. I have not tried to put any other sync'ed information on the iPhone other than the Contacts and Bookmarks. But not having my contacts (and in the future my calendar) is a big issue.
One other possible consideration is the fact that I have the e-mail on the iPhone set up to pull messages from my AT&T web based Worldnet account. This has been working fine, but I don't know if that would impact the Outlooksyncclient.exe program. I do not have an Exchange e-mail account defined because my companies Exchange servers are not set up to operate and exchange information to these types of devices (don't think this matters, but figure I would mention it).
I would really appreciate any direction/help on this issue. Syncing my contacts is critical to having my iPhone useful. I have already entered 80+ entries into its contact list, but this is not a sustainable approach.
Thanks in advance for any assistance.
Ernie

BTW, no other 3rd party software loaded, and I've double checked the Outlook e-mail COM Add-Ins and Add-In Manager to confirm this.

Still having ipod album art work problems

My IPOD SHOWS NO ALBUM ARTWORK! I don't know why. I have the checkbox under itunes selected "display album artwork on IPOD" I contacted itunes support and they never help with anything. they are completely worthless. They directed me back here, to the forums, for help. They have no answers. I've tried nearly everthing. I've restored my ipod many times over. I've also tried deselecting that checkbox under itunes then resyncing my ipod. And its still a no go. I think that I'm missing some files on my ipod that enables my ipod to show the album artwork. Can anyone help me out?

I had the same problem all you have to do is connect your ipod then click the options for your ipod then un tick the show album art then update your ipod, disconnect it then re connect it and click the options again then tick the album artwork box unpdate again and viola everything works smooth from then on mine has been perfect since i did it last week

Pre-order problem

I ordered watch the throne and it said i would get it 4 days early which is today. And it wont let me download it! Can someone help??

No I don't have "Caput Mundis". I've only got the Instrumental (Nr. 25) but not the Track. It was only aviable short period of time. But i can't download Caput Mundis (Nr. 9).
If i log out i could buy it. When i'm logged in i can hear the preview but that's all. All it says is "preordered".

$5 pre-order deposit not applied or refunded

I put down a $5 pre-order deposit in store, and when I picked up my game this week, I wasn't given my $5 credit. This is despite having the CSR scan my pre-order deposit receipt, and me asking why the display didn't give me my $5 credit.
Do I have to go back to the store to fix this, or can someone give me the credit online like http://www.forums.bestbuy.com/t5/Best-Buy-Store-Purchase/Wast-not-credited-my-5-deposit-at-preorder-...

Hi shulk,
If our store associate scanned your pre-order deposit receipt, it’s quite odd that your deposit wouldn’t have been applied when completing the payment to fulfill your pre-order. I’m very sorry for any confusion if this occurred! I’ve seen this happen maybe a handful of times and it can be due to a few different circumstances. Either way, I’d like to look into this for you if still needed.
If you still need assistance with this, please send me a private message including the Customer Service PIN located at the bottom of your final sales receipt. If you still have your initial pre-order receipt, the Customer Service PIN off that one would be helpful as well! You can send me a private message by clicking the link in my signature.
I look forward to hearing from you and helping further.
Thanks,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

TS1424 Pre-order and iTunes NO LUCK

I still cannot download a pre-ordered album. I have done Store>Check for Available Downloads --- did not work. I have clicked on the link provided in the email sent from iTunes -- did not work. Please help!

for some troubleshooting thoughts on the Vista variation of this, see:
http://discussions.apple.com/click.jspa?searchID=-1&messageID=4245425

Midldle Earth: Shadow of Mordor - Pre-order Bonuses?

Hello!
I recently got off the phone with a Best Buy representative and wanted to confirm what was said is true. I was late on jumping on the order ship for Shadow of Mordor. I was planning on pre-ordering, but was waiting for confirmation on which is the "better" version (PS4 vs Xbox One, resolutiongate continues!). As a result, I didn't "pre-order" and ordered it today.
The phone representative said that any order before the 3rd of October still qualifies for the pre-order bonuses (despite the game coming out on September 30th). Is this true? I'd like to confirm that I'll be receiving the $10 rewards certificate and pre-order bonus code before picking up the game.
I'd confirm it myself, but it appears the My Reward Zone site has changed and you can no longer see pending points.
Any assistance would be greatly appreciated!
Solved!
Go to Solution.

Hi beflatline,
Like Kinsella5 mentioned, pre-order bonuses are typically only available to customers who reserve an eligible item prior to its release date and subsequently purchase it. I'm not personally aware of such an extension being offered, so I'd have to say the rep you spoke with was mistaken.
That said, I've sent you some information. Please make sure to check your private messages when you can by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page.
Thanks for purchasing your copy of Shadow of Mordor with us! I've been thinking of picking it up myself, so hope you're enjoying the game so far.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Thief pre order DLC code on xbox one doesn't work say's code has already been used?

I picked up my pre order of thief today after I installed it I entered the code for the DLC and it tells me the code has already been used, I also tried it on xbox.com and I got the same message
someone please help
thanks

Hello Gamers,
I am sorry to hear of the difficulty you are having with your pre-order bonus codes. While this is not our desire to provide any issues with their codes, we have a process in place to provide you with direct support for just such an occasion. You can get the full details here, but I'll put the main points below for your direct use.
If you are seeking customer service with a pre-order code, we are here to help. Just send us the following information via private message to our Gaming-BBY inbox (click that hyperlink to bring up a private message already addressed to that inbox):
Message Subject: Game Title & Platform
Message Body: Include...
• Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
• Email address (the one you provided for the code)
It is very important that you include all of the above information for the fastest service.
Thanks guys!
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Pre Order iPhone 4 at at&t

My mom was going to pre order iPhone 4 in her name using her credit card and then giving it to me to be my phone. However all the pre order problems wasn't able to get through. Now that she can get through it cannot find her address. She has a PO Box where she gets her mail for the mail is not delivered in her town and a physical address for fed ex and ups. She called apple and they couldn't find her address so they said she could not order it in her name and send to me because her name and address had to be the billing address. Also she called her local at&t store and they said she could come in and pre order it there, but now they are no longer taking pre orders at their store. Is there a way to call apple and have the account set up in her name, but send it to my address? Both companies seem to be giving the run around. All she want to do is pre order one when one becomes available and even pay for it during pre order at at&t store or over apple on the phone, but can't seem to do that since they are not allowing pre orders at at&t and apple can't find her address on their system. She has fed ex delivered there. You think someone at apple could over ride their own system and have it sent to address where fed ex and ups know where she is at The closest apple store is like 5 hours away.

That has always been the case. Shipping address and billing address must be the same.

GTA V $10 pre-order reward

Does GTA V still offer a $10 Pre-Order reward cerficate? It is still listed on the Pre-Order deals page but when you click through it is no longer there. Just wanted to check to see if it will be applied to an online order. thanks!

Hey sweetdavieg,
It does! Customers who pre-order and purchase an Xbox One, PlayStation 4, or PC version of Grand Theft Auto V are eligible to receive a $10 bonus certificate. Just keep in mind that the bonuses are not typically awarded until 15-20 days after pickup or shipment, so you won't necessarily see record of the certificate right away.
Thanks for your interest in pre-ordering with us!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Still having elder scrolls pre order problems

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