Still  i can't have access to my Adobe Creative 3 Design premium

i Would know I  why  my product can t  be recognized may be someone took my serial number number or the store where i bought my pc put other id to instal it ?Adobe asked me also for my coupon code an also this was denied

i had installed it already from 2010 and now i had to reinstaled the programs on my pc  and when i have tried appear on the screen that my serial number is not recognized
,then i tried with coupon code and also say  that is not recognized  thanks  beforehands

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