STILL NEED HELP w/ Disk Warrior pleeeaaase

Have had some interesting encounters with extensions: at startup, the system was hanging up at certain extensions, resulting in my manually uninstalling Tech Tool 3 and a new trial graphics program we tried out, called Silhouette. Have also cleaned the disk drive.
However, I am still unable to use the disk drive reliably. After turning off the TWAIN extension (which cleared up the remaining startup problems), the disk drive won't open upon request after I have inserted the Disk Warrior, which I have used successfully in the past. The last time the drawer would open when I clicked on the Eject Upper Drive icon on my computer was when I inserted the Disk Warrior. When I rebooted, twice the computer failed to recognize that there was a disk in there at all, booting all the way up to the OS 9.2 desktop without even an icon showing the presence of the disk. When I hold down the "C" key while rebooting, the screen remains a blank blue color, with no sign of startup. When I let go of the "C" key, the computer boots up fine, but the Eject Upper Drive shortcut doesn't cause the drive door to open. I killed the shortcut and created another alias for the desktop, but it doesn't work either. When I try to reboot and hold down the right button on the mouse, to cause the door to open while rebooting, an icon of a disk appears, with a question mark on its face. If I release the mouse button, the computer starts up fine...but the Upper Drive won't open and I can't see any icon to indicate that I have Disk Warrior in there.
I have been at this all day...does this make sense to anyone?

Hi, Sandy -
The term 'optical drive' is a generic one - it refers to any drive which uses a laser (optical means) to read a disk. This includes a basic CD drive, a CD/DVD drive, etc.
The term 'optical drive' will not appear in System Profiler. Instead, it should appear on one of the "Internal ATA" buses as something like DVD-ROM or one of the other variants of that term. Since your G4 (MDD) has two optical drives, both should be displayed separately, but on the same Internal ATA bus.
If the drive in question is not listed, then there may well be something wrong with the drive itself, as Tom has suggested.
However, if neither of the two optical drives is listed, that would tend to indicate there is something wrong with the bus that serves both those drives - perhaps the cable has become disconnected at the main logic board, or the controller on that board may have failed.
Is there a way to force it open?
On older machines the answer would be yes - the outer drive door could be pried open, and the 'emergency Mac ejection tool' (a straightened paperclip) could be inserted into a hole on the inner face of the drive to manually eject a disk.
Not sure if the newer drives still have that hole, or if it has been relocated to the rear of the drives.
Okay - found an Apple KBase article that addresses that, complete with pictures -
http://docs.info.apple.com/article.html?artnum=88215
It appears that in some cases it is necessary to remove the drive in order to access that hole.

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