Still no Audio after converting the video to MP4?

I have a 60gig IPod Video using windows XP. I have used the Videora Converter to Convert the video to MP4. Then I have imported the video into itunes and then put it on my IPod but there is still no Audio when I try to watch it. There is audio watching it through itunes though. I also tried clicking on "convert selection for ipod" in the advanced menu and it stated that it was already in the correct format. Can anyone help?
Thanks,
Sean

"If this is the case, the original video file may be in a format that contains muxed (multiplexed) audio and video, and cannot be exported with audio."..."If the format is "MPEG1 Muxed" or "MPEG2 Muxed," the audio portion of the file may not be retained with QuickTime Pro or iMovie."
I have read that article and I thought it ment that the sound will work after you convert to the MPEG4 format, which I did.
Are you saying that if it starts out as "Muxed audio" then there is no way to convert it?
If that is the case then in what situation would you need to use the Videora Converter?
Thanks,
Sean

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