Still no internet

i just bought a stand alone DSL modem and a TC. got the net working directly wired through the modem, and even got TC set up to give me a solid green light. got it updated and everything, but still cant get online when wired or wireless connected to TC. My netgear usb even sees TC, connects to it, gives me a great signal and speed, but still nothing. Ive connected to airport extreme before with this same netgear usb so i know thats not it. it is clearly somethign in TC. this is about to be my 2nd TC to return and then im done with it.
even my apple tv acts funny trying to connect now. normally when i clicked choose network i chose it and entered password, now it just spins for minutes till it finally tells me cant connect. so i tried choose isp option and it auto did it, but i never had to do that before...
im also going to have to mess with the xbox 360 if i ever get online wireless again. i hope that goes better, but from what i hear, it wont
i also noticed in the tray, the "airport base station agent" will tell me it found a airport disc and asks for a password, but none work. not the capsule pass nor the network..
guess ill have to go to work all day frustrated that i cant be home calling apple support and fixing it or returning it...
guess i should just go back to my 2wire dsl/ wireless router with wep security and not mess with trying to ever upgrade to "N wireless" bc the 2wire was working...

i finally called apple tech support and after over an hour the guy figured it out and we got it fixed and now im surfing again wirelessly! he rocked!!.. great apple support!!
turned out my dsl service uses pppoe or whatever it is and that was the hangup...
Atv connected easily again,
AND i can now say with confirmation the 360 with the wireless usb adapter DOES INDEED connect to TC and even accepts WPA security (since i think its wep)
also my firewall kept denying access to the base station agent's request for a password to access the drive... so check that too if you are having issues...
hope this may help others too...
Message was edited by: eleven59

Similar Messages

2 airport extreme base stations later and still no internet connection-

Sorry - yet another beginner with internet connection troubles! (I have read all the posts I could find relating, but without any help).
I have had a Demon broadband account now for about a month (I’m in the UK) and in that time I have purchased a D-Link DSL-300T Ethernet modem and an Airport Extreme Base Station. I got wireless internet working relatively easily – with a powerful range over the whole house and garden, but then one Sunday night, the internet connection via the base station suddenly ‘died’.
I spent the following 3 days scrutinising all of my settings of both the Modem and the Base station, re-setting both, and bought new Ethernet cables / micro filters etc but with no luck. (I’ll point out at this stage that my broadband account is still active, and if I connect the Ethernet modem directly to my iBook [wired] I can still get my broadband connection. Alternatively, I tried daisy chaining the modem to the base station and then via an Ethernet cable to an iBook, but no connection could be made).
When wireless, Airport Admin recognises there is a modem there, and under preferences > network under Airport it states I am connected to the internet – but I’m not.
I then phoned D-Link and they confirmed my firmware was up-to-date for use with Apple products and talked me through all of the modem settings and tweaked a few things, but there was still no connection to the base station. I then phoned Apple. They were incredibly helpful (as ever) and after 35 min. came to the conclusion the base station might not be re-setting itself properly. The replacement one came yesterday, and again I spent a number of hours trying to get it connected to the internet, but there is still no internet connection via airport and I can confirm this from both my eMac and iBook.
Reading through the forums on here, I understand that my particular modem is problematic with the base station, but I can’t work out why it use to work and now it doesn’t! One theory I have investigated is that the firmware of the base station is two advance for the modem following an update, but after reinstalling the original firmware I started with, I still have no luck.
- The eMac is running 10.3.9 / iBook is running 10.4.3. The base station is reinstalled with the latest firmware via system update. The first base station and the modem were delivered to me 31/10/05.
Any help or suggestions would be really appreciated if anyone has any ideas
Thanks for your time
Will.
UK.

http://discussions.apple.com/thread.jspa?threadID=2316
78&tstart=0
I think if you follow the instructions I gave in this
link you will be fine.
Remember, If you for any reason loose your
connection, it is normally always a Power Issue..Your
ISP is down for service ..or some other anomoly, If
you were good before your settings will still be
good...Good Luck...Don
Hi Don,
Thanks for you quick response. I printed off the instructions you posted on the support forum before, and ran through your procedue exactly, (twice) but I'm sorry to inform you that I haven't been able to re-establish my wireless internet connection. Would it be safe for me to assume at this stage that my modem is indeed fualty? It contines to work fine independantly, (I'm using it right now) but it can't seem to make contact with the basestation.
Will.

Mac won't update software or access iTunes shop. Message comes up with 'not connected to the net. Check connections' error. I still have internet access. Changed my Apple ID but no result. Repaired permissions and re-installed operating system.

Mac won't update software or access iTunes shop. Message comes up with 'not connected to the net. Check connections' error. I still have internet access. Changed my Apple ID but no result. Repaired permissions and re-installed operating system.

It sounds like you may have multiple problems, but none of them are likely to be caused by malware.
First, the internet-related issues may be related to adware or a network compromise. I tend to lean more towards the latter, based on your description of the problem. See:
http://www.adwaremedic.com/kb/baddns.php
http://www.adwaremedic.com/kb/hackedrouter.php
If investigation shows that this is not a network-specific issue, then it's probably adware. See my Adware Removal Guide for help finding and removing it. Note that you mention AdBlock as if it should have prevented this, but it's important to understand that ad blockers do not protect you against adware in any way. Neither would any kind of anti-virus software, which often doesn't detect adware.
As for the other issues, it sounds like you've got some serious corruption. I would be inclined to say it sounds like a failing drive, except it sounds like you just got it replaced. How did you get all your files back after the new drive was installed?
(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)

Hi there can anyone help. I am connected to the internet by ethernet but my connection keeps timing out and my network diagnostics shows all green and network connection ok but still no internet connection. the other wireless laptop in my flat works well.

Hi there can anyone help. I am connected to the Internet by Ethernet but my connection keeps timing out and my network diagnostics shows all green and network connection ok but still no Internet connection. the other wireless laptop in my flat works well. Could the other wireless laptops being used in my flat be affecting my connection. what can I do to get connected, keep connected. Thanks for any ideas out there.

My network connected for a few hours then went back to timing out. I have not changed anything. However there four additional laptop users in my family who do not seem to be having any problems using their wireless connection. Could their film and music downloads be causing the timing out of my connection and if so is there a way I could prioritizes my computer or limit their use?

My PowerBook G4 says that it's connected to wifi, but it still no internet connection. The connection will work for a while, and then I'll have to run diagnostics and it will work again for a few minutes and then stop working again. What's going on??

My PowerBook G4 says that it's connected to wifi, but it still no internet connection. The connection will work for a while, and then I'll have to run diagnostics and it will work again for a few minutes and then stop working again. What's going on??

Basic troubleshooting techniques for any problem
Restart the computer = joy?
Reset the router = joy?
Restart the computer in Safe Mode = joy?
ask yourself "What changed immediately preceding the onset of the problem?" = Anything... hardware, software, cabling, environment (interference source)
ÇÇÇ

I have an iMac 20 inch early 2009 software osx 10.8.1(12b19)...i am not able to use my internet, outlook, or any messenger. tried troubleshooting, reseting safari, disabling firewall, deleted intego...still no internet

I have an iMac 20 inch early 2009 software osx 10.8.1(12b19)...i am not able to use my internet, outlook, or any messenger. tried troubleshooting, reseting safari, disabling norton firewall, deleted intego...still no internet. i did delete intego without uninstalling so im wondering if that caused the problem. everytime i try to open safari it displays this: Safari can't open the page: "http://www.yahoo.com/". the error is: "the operation couldn't be completed. Operation not permitted" (NSPOSIXErrorDomain:1)

Like nearly all antivirus utilities for OS X, Norton a/k/a Symantec and Intego are worthless junk that will cripple your Mac. Remants of one or both are most likely preventing Safari from communicating.
Search the forums for techniques to eradicate them - simply disabling them or dragging their apps to the Trash is not likely to be sufficient. Start by reading this procedure from Symantec:
http://www.symantec.com/business/support/index?page=content&id=TECH103489
For Intego: http://support2.intego.com/kb/index.php?x=&mod_id=2&id=214
... i did delete intego without uninstalling so im wondering if that caused the problem.
I believe you are correct. Download and run its uninstaller.

I do not have wi fi at home can i still have internet on an ipod touch?

i do not have wi fi at home can i still have internet on an ipod touch?

Not at home.
Ipod touch connects to the internet via wi-fi.
No wi-fi = no internet.

Moved flat two months ago and STILL no internet

I moved into my flat on May 30th and called EE who told me it would take a couple weeks to get reconnected with them. The date for reconnection came and went... Nothing happened. I called them and they arranged for a BT engineer to come and check out why it wasn't working. The BT engineer adjusted something or other, he was incredibly vague, and said that everything should now be working... Shocker, it wasn't. We called EE and asked what was happening and why it was taking so long, that was in the third week of June or so. They said we had to wait for BT to activate the line for us, which would happen on July 12th, another three week wait.
Once again, yet somewhat unsurprisingly at this point, the 12th of July came and went, and, you guessed it, no internet. Not even a call from EE explaining what was wrong, we were completely ignored, as was our problem. We called them again, twice connection was lost about 45 minutes into the phone call and no one could be bothered to call us back, we were left to spend another thirty minutes explaining and re-explaining our situation and being told that "we can see your connection now and it's active.." like it was OUR fault and we were doing something wrong, Not what you want to hear when you've spent nearly two months without Internet. So after two disconnections we managed to get through to someone, who told us we would be fast tracked and would have internet by midnight on Tuesday, that he was doing some very expensive fast track for us that cost £200 to do. Tuesday came and went, nothing. On Wednesday morning (yesterday) we received a text message, saying our internet would be activated by midnight. Guess what, it's Thursday morning and still no internet.
I am sick to death of speaking to your customer service team, who seem to go round and round in circles trying to do the same solution (which doesn't work) over and over again because there is a complete lack of communication within the team. I am sick of explaining the issue over and over again only to be asked if I've reset the box or being told that I'm definitely connected so they don't know what's wrong. At this point it's not good enough. My partner and I have had phone bills accumulating to over £300 the last two months, because of YOU. we have unlimited internet at home because we need it, we both have to work from home quite often and I am completing an online course for which missing a deadline would mean being kicked off.
The issue needs resolving once and for all, or we will be cancelling all contracts we have with you, and sharing our experience with as many people as possible to avoid them suffering a similar fate. We've heard Virgin Media are very good and will set up your internet in less than ten days, after forty six days with no internet, that is starting to sound like a god send. No more empty offers, no more "wait two weeks", I want it sorted now or you will lose us as customers.

What does it say in the Internet section on the initial Status page of the BrightBox? Omit your BB Username.
What lights show / don't show on front of router (count them off)?
Is this for ADSL BB or Fibre? BrightBox 1 or 2?
Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

Can I still use Internet Explorer along with Mozilla Firefox

Can I keep both search engines installed and use them without causing any problems to my computer
Edit by a Moderator. I changed title from ''can i still use exporer along with mozilla'' to Can I still use Internet Exp'''l'''orer along with Mozilla '''Firefox'''

Hi Michael,
I hope you are managing to use Firefox ok.
Some helpful terms
* [https://simple.wikipedia.org/wiki/Web_browser Browser] <-- clickable link - often blue in colour More detail https://en.wikipedia.org/wiki/Web_browser
* [https://simple.wikipedia.org/wiki/Hyperlink Link] <-- link https://en.wikipedia.org/wiki/Hyperlink <-- different article
* [https://simple.wikipedia.org/wiki/Search_engine Search Engine] https://en.wikipedia.org/wiki/Web_search_engine
* [https://simple.wikipedia.org/wiki/World_Wide_Web World Wide Web] vs [https://simple.wikipedia.org/wiki/Internet Internet]
**I will leave it as an exercise for you to look up the ordinary English versions of ''www'' & ''Internet'' in en.wikipedia.org
** Note the linked articles are themselves full of links.
Internet Explorer is a bit odd. Everyone would get it with Windows. Effectively almost the same thing would be used as the Windows Explorer on the computer and navigating the Web
'''Did you find the Firefox Tour / Introduction ok ? '''
* '''[[Get started with Firefox - An overview of the main features]]'''
I make no apologies for posting a reply in very basic terms. It may not teach you much as you have already managed to find and post on '''[/questions/1008931 this]''' ''[https://simple.wikipedia.org/wiki/Internet_forum forum]'', but you or other readers of this question may find some of the links of use. We all need to begin somewhere, and following links is sometimes a useful method of learning.

I've tried it all but still slow internet

I've been suffering from very slow connection speeds for months now. At first I thought it was my DSL ISP so I switch to Comcast HSI and it's a little faster but still nowhere near acceptable. I just got off the line with Apple support and I was stunned by the lack of imformation I received! My Apple Care subscription was a total waste of money. So I'm hoping someone here has a nugget of wisdom that will help me out.
Here's what I know:
HSI line out of modem is good. Plugging a PC into the same modem and cable gets 7mbps download speeds. My dual 1.8 G5 running 10.4.3 gets around 850kbps with the same cable and modem.
Problem exists whether I use Airport or ethernet. I am currently using ethernet to the modem to keep things simple.
I've zeroed out the drive and reinstalled the OS. (not fun)
I've trashed all caches.
I've tried with and without DNS addresses in the network preferences.
Flushed Safari and reset Safari.
Firefox and Explorer get the same slow speeds.
Logging in as new test user gets same speeds.
Tried lookupd -flushcache in terminal
Tried with and without Broadband Optimizer
Ran Onyx
Ran Disk Warrior
ipv6 on or off no difference. Currently off.
All proxys are off
Reset modem, unplugged all cables, zapped PRAM, unplugged and replugged a thousand times.
Repaired permissions at every update.
There is more but I can't remember them all...
I'm hoping this rings a bell with someone and they remember how they solved it. I love Apple and I've been Mac-Only since around 1998 but I'm really disappointed with their support performance today.
Any help will be appreciated.
David

Yes that is indeed slow and inline with your previous testing.
Couple things, you have dual 10/100/1000 ethernet ports in that computer right? I am not familiar with the insides yet to know if they are built-in's or if they are on an expansion card.
It is not likely that the PC laptop and your Mac are using the same brand of ethernet chips so there is an avenue for testing. Nor is it likely he may also have had gigabit ethernet capable ports.
The cable-modem wouldn't likely be a gigabit ethernet equipped unit but its worth checking its specs.
What I would want to do is three fold.
1. The ethernet ports on devices are usually auto-sensing for speed. However problems do occur in networks with some devices not playing well together in the sandbox so we have to force one or more of the devices to use a specific speed and what the call a duplex setting.
If for sake of an example that comcast modem only had a 10 megabit/second half-duplex port for you to plug in, if your computer was through auto-sensing goof-up talking 100 megabit at full-duplex duplex or 1000 megabit at full-duplex ethernet or even 10 megabit at full-duplex to that device you have communication error. At the correct speed but wrong duplex setting you can end up with framing errors and late collisions with devices.
2. You have dual network ports most likely on your computer. It would be worth a test to see if you can disable/shut one of them down and let the OS only have to handle the one.
3. If you have a plug in expansion card with ethernet on it, it would be worth a test if the two you have are built-ins and still not working. Also, and much easier would be to see if a friend or work has another Mac you can use for one day as a test to see if it works. If it does, that pinpoints it to something specifically unique about your computer, not the OS, still perhaps a setting in the OS, but I would focus more on the hardware differences (your network controllers). If you use the same cables and it works on the other Mac then you've eliminated that as well.
Hopefully lots of new ideas to ponder.
I also have some commands you can type in that can speed up your maximum throughput on the internet but while they can give you another 100-200KB/sec on downloads, we need a working base connection.
Jan J.

Macbook Pro 10.7.5 internet will not work. HELP!!! Ethernet and WIFI both say connected but still no internet.

I have a macbok pro running 10.7.5. My internet has always worked on it but I decided to try changing my router set up - the set up didn't work so I reverted back to the original setup that had previously worked.
Now, I have an Imac running tiger - I can connect to the internet via WIFI or Built In Ethernet with no problem.
When I try to connect to the internet on the Macbook Pro running osx 10.7.5 my internet will not work
Safari Says (You are not connected to the internet) and Google Chrome says (Page is Unavailbe) and lists some trouble shooting options that I tried.
When I go to System prefrences > Network my WIFI and Ethernet both say "Connected" and have a green light next to them.
I have tryed deleting the connections and starting new ones and I have even tried deleting the Location and starting a new one.
Nothing works - no matter what I do, even know the WIFI or ETHERNET says Connected, the internet will not work on the Macbook Pro.
The Internet works fine on my Imac and I have tried everything such as swaping cables but there doesn't seem to be a problem with my internet
or with my router - it all works fine with my Imac running Tiger.
Can anyone help me get my internet working on my Macbook Pro again? Any ideas?

Hello ASGR.SYS amd WahWar,
I tried both of your suggestions and neither of them worked.
ASGR SYS - When I tried it your way i got a message saying that the that the diagnostic couldn't repair the problem. It shows the thw WIFI, WIFI SETTINGS, NETWORK SETTINGS, ISP, all turn green. But the Internet and Sever stay red. The thing is, there is nothing wrong with my internet connection as I can connect to the internet on my Imac running tiger, both through ethernet and wireless. When I go to System Prefrences and Ntwork the WIFI and ETHERNET both say "Connected" even know I can't veiw any websites.suggestion
When I tried WAHWAR's suggestion I get a message that says cannot connect to the WIFI network and then it lists your typical trouble shooting tips. Like Make sure you entered the right password and make sure you are in range of the wireless network
Again, just to confoirm - My internet connection is working fne both the WIFI and the Ethernet. When I use it on my IMAC running tiger, everything connects as it should and it works perfectly. But when I try to connect with the MacBook Pro, Even know the connections in the Network settings window show up as "connected" the MacBook still seems to think that my internet connection isn't working at all.
I have tried creating new connections, creating new locations, and I have even gone as far to reset my router and start completely from scratch. The result so far has been the same - the IMAC running tiger will connect - my blackberry and iphone will connect - but the macbook pro running lion will not connect..
I'd apprechiate any other suggestions

My iphone's internet just stopped working and i can no longer use the personal hot spot though I still have internet ?

I'm on 3 as pay as you go and bought an all in one 15 so i get unlimited data for 1 month, but for somereason my internet has stopped working asnd i still have 3 weeks left of data? My iphone no longer show the personal hot spot button too and when i select it from mobile data it is forever loading and does not work >

Contact the carrier and ask them what is going on.

Jetpack890L is up and running but still no internet

I work Chelsea Manhattan and we lost both our phone and internet when Sandy rolled through.
Verizon sent us a Jetpack 890L to connect to EuFI890 (that's what the sticker says) to help us get back online, but it simply doesn't work.
Maybe we're doing something wrong, but here's what happens.
Whenever we turn the device on, it claims to have full bars and does appear on our computer's list of wifi connections. We can connect to the network and everything appears to be going smoothly. The device says it is connected, the computer says it has a full bar connection to the device and also says we have internet access. However, when we go to our browser, there is no connection. It simply loads until it times-out.
We've tried resetting the device as well as rebooting the computer and disabling wifi multiple times, but every time the same thing happens.
Is there a way to resolve this?

Hey there hetijanm,
I am glad to hear that after Sandy that you're doing alright! That's what we care about most! Secondly, we want to make sure to give you the best service possible. Now, was this Jetpack on your account? When you received the device, did you activate it on the network? It sounds like you've done all the proper troubleshooting and it does not sound like it's the device. We would want to take a look at the network and your account to see if there was anything further we could do. Please reach out if you're still having issues.
Thanks!
MichelleG_VZW
Please follow us on Twitter @vzwsupport

I can still use Internet but can't get any bars for signal?? Let it says Vodafone uk please help

I can still use the Internet am receiving emails yet I can't send or receive calls it says Vodafone uk but have no bars for signal please help

I think you have to restore it but choose to restore with iTunes NOT with iCloud or restore as new! You must back up first and synch with iTunes for not loosing any apps,pics,contacts etc!
This will help...

Green light, network recognized, still no internet access

Hi all,
After a day of tinkering with my new AEBS 802.11n, I finally got the network up and running, after reinstalling the Airport Utility software and configuring the AEBS settings manually. Yay. But still, I can't get on line. There the AEBS sits, with its glowing green light taunting me, and my MacBook tells me I'm connected to my network, yet zip, nada, no internet access. I've tried unplugging and recycling the modem and the AEBS, separately and together, to no avail.
Does anyone have any advice?
Thanks! Kate

hi kate - oh, i had similar experiences (maybe have a look at http://discussions.apple.com/thread.jspa?threadID=1087373&tstart=0). so for me it looks like a tcp/ip address missmatch. do maybe the following:
check the modem/routers ip adress on the private side (not the public address on the dsl side). some hints to get this address if not available from the modem/routers manufacturer:
- connect the modem/router using an ethernet cable (mine is yellow) directly to your computer
- open safari and enter the address 192.168.1.1 (if you have a netopia modem or 192.168.0.1 if you have a netgear modem or the address of your specific modem/router .... ... right, that's the address you should look for )
- if you have found the right address the a message will follow that you should enter the modem/routers userid and password mostly "admin" and "1234"
- you will get the modem/routers menue where you can select somewhere "status" and you can verify the address. and ensure the modem/router is set to "DHCP" and look for both DNS address entries. these addresses you should set in your airport extreme
- disconnect the yellow cable. and a good idea is to fully restart your computer afterthat
but the main stuff from this story is, that you have to get somehow the ip adresse from your modem/router for your private network side. assuming now it's 192.168.0.1. so open airport utility, doubleclick on the airport extreme icon and select the internet icon.
- then set the addressing mode from dhcp to manual
- set the ip adress of the airport to 192.168.0.255 (this address is out of the DHCP-range)
- set the network mask to 255.255.255.0
- set the routers address to 192.168.0.1
- set the dns-entries to the addresses you have found in the modem status
- i m not sure if it's really necessary, but i have also set the ip address range for its distribution to 192.168.0.10 - 200 (the airport extreme should not make address distribution, because the modem/router is doing that ... but anyway)
- reconfigure and restart the airport
- open in the systems menue from your computer (i don't know the english name of the main mac configuration tool ...), open network, go the tcp/ip and renew the DCHP-lease (also your computer must get a new valid ip adress)
- open safari and then you should come to the internet ...
hope this helps

Downloaded songs still need internet?

Hey all,
Ok I bought the works when iCloud came up. I have iTunes match, etc, etc. I have not spent much time to ensure my music and movies are all clouded correctly and I know there have been some issues for some people but so far it seems to work... HOWEVER...
On Monday and Tuesday I helped a friend drive his car from Portland Or back to Colorado. At a few places during the trip we had limited digital network on our phones. I have about 50 songs which I've pressed the little cloud button and downloaded them to my phone because I wanted them available even without a network connection.
Well I found out that some of these still would not play and the network spinner would spin almost like it was authorizing the song over the internet. But since we were in the middle of nowhere, Wyoming nothing happened. I waited at times for 2 or 3 minutes and gave up. These were songs that I KNOW I downloaded to the phone and I can see them taking up physical space in my phone.
So what gives? If you download from the cloud using the cloud and down arrow do you still need some kind of internet connection to authorize the song? The really stupid thing was that some of these were my own songs... I mean songs I created using Logic. Even some of those would not play. They've been up in the cloud for sometime and I forced them to download along with some of the commercial songs.
Any help would be appreciated.
M

Ok I'll give that a try. Is there any icon that indicates they are not complete? These songs looked perfectly normal with no cloud next to them and I have played some of them here on the home WiFi.
Thanks for you help.

Still no internet

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