Still No iTunes Store Fix

This is ridiculous. It only matches Microsoft in the lack of full testing and planning for the rollout of iOS5 and iTunes 10.5
I have a senior level Apple tech on this now and he is still stumped. And I have tried EVERYTHING and I'm still locked out. It's a good thing I can reach the store from the phone but that's a klugey way to work. Shame on Apple. Probably a good thing SJ isn't around to see the knocking the company is going to take on this move.

OK, the fix was frustratingly easy.
My Apple ID is an old @mac.com address which is non functioning. This email address was also sitting in "alternate email addresses" within my Apple ID settings page. I deleted it and FaceTime and iMessage now work.
I went to www.appleid.apple.com and logged in using my normal Apple ID credentials. I then made sure that ANY alternate email addresses listed under the Apple ID were in fact verifed. Sitting happily in there under "Alternate Email Address" was the @mac.com which was the non-functioning email address. I deleted and it's all now working. I also deleted some other alternate email addresses that were sitting in there.
The only other suggestion from Apple was to create a separate Apple ID specifically for the FaceTime / iMessage functionality.
They said the conflict probably arose from the fact that the Apple ID was associated with an alternate email address which could NOT be verified.
I have to hand it to the Senior Tech Analysist from Apple in Brisbane. Very helpful, very friendly and their follow-through and ownership of my problem were very good.

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Ultimate ITUNES Store fix for WINXP

I think what the ultimate perfect fix will be is:
1) Turn off all your virus protection software
2) Turn off all your firewalls on your computer and your router (routers have firewalls - so know how to do this).
3) Reset your MTU to 1400 on your router and your computer (many ISPs will cut up the communication packets which cause communication errors - if you do not shrink the MTU to 1400).
4) make sure that APPLE support clears your account of all errors in the downloads.
5) Try to download a song only. I am not sure if you can find a free song, but APPLE support should give you a free song to try.
** Turn it all back on after you finish your download **
Message was edited by: ktjensen

I am still awaiting the ITUNES STORE technical support to reset my downloads so that I show no pending downloads (STEP 4 above). After a week and three emails sent and responded to they still are not fixing the problem. Whats does it take to get good support? I have recieved some download credit, but I need the download records to be reset so that I show no downloads pending.
Message was edited by: ktjensen

Can you play a music video and still view itunes store?

I'd like to listen to a song I bought as a music video, but still view the itunes store. When i play the song it takes up the entire itunes window, is there any way to avoid this? I thought there was a way for it just to play in the bottom left corner.
Thanks!

Set the playback preference for music videos, etc. to play in a separate windows (iTunes preferences -> Playback pane). Then, as long as you don't need to preview an item in the iTunes Store, you will be able to play the video while browsing/searching the Store. At least in iTunes 8 (don't remember about iTunes 7), the window you can show at the lower-left in iTunes just shows the album cover or "poster" frame of whatever's playing; it's not a playback window.
Regards.

Can iTunes Store fix a bad rip (that they made)?

I purchased an album by Carp in the iTunes Store:
http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewAlbum?id=204109524&s=14344 1
And each song has clicks and slight breaks that I know aren't on the disc. If you listen to the song previews (which I should have done in the first place) you can hear them.
Can I get Apple to fix this?

Contact the iTunes Store customer support department through the form at the bottom of their web page and explain the problem to them. They'll probably issue you a credit and instruct you to wait a couple of weeks before you try the tracks again.
BTW, Apple does not rip the tracks themselves. That's handled by the record company. Apple will have to try and get new copies from the record company which may take a while.

TS1424 still getting itunes store error 4002... could not complete your request. This happens 100% of the time when I load iTunes

Every time I load iTunes I get:
We could not complete your iTunes Store request. An unknown error occured(4002)

Same problme for me. no solution found on Google searches.

Fix for cannot connect to iTunes store

I have been working on this problem (iTunes for Windows) since April 2012 and finally got it working. I have gone through all the suggested "advanced" trouble shooting procedures with no luck. I even tried opening a work order with them which was a waste of time because they had me retry everything I had already tried and never read my responses. I am attaching all my notes on what I have tried since the beginning. What I think was the issue all along was .net 4. The fix was listed in 12-03-12 where I removed everything, including .net 4, installed an earlier version back when iTunes was still working. I am now running version 11.0.1.12 and it is still working, Good Luck!
===============================================================
12-05-12
Updated to latest version of iTunes 11.0.1.12
Windows had put back .net ver 4
Did repair of .net 4 from control panel, add/remove programs
Did repair of iTunes from control panel, add/remove programs
Went to store tab, review my Apple ID, it displayed my account info
From there went to the music icon, selected one of the drop down options
Store displayed all the music in that category
Store is still working
===============================================================
Fixed 12-03-12!!!
Removed iTunes, all the apple crap, bonjour and QuickTime
Rebooted and reinstalled an earlier version of iTunes ver 10.3.1 9 (still didn't work)
Removed .NET (it was ver 4)
Rebooted and retried iTunes, still no iTunes store.
Removed iTunes ver 10.3.1, rebooted and reinstalled iTunes ver 10.3.1 with no .NET stuff at all and it worked.
So iTunes didn't need the .NET stuff to work but it must have been corrupted in a way that won't let it connect to the iTunes store correctly.
Next I am going to upgrade to the latest version without .NET to see if it still works. If not I will fall back.
===============================================================
New items checked 11-28-12: (did not fix issue)
Set primary DNS to 8.8.8.8
Set the Date Forward and Revert Back
Open the Settings app and go to General > Date & Time
On the Date & Time screen, tap to turn off ‘Set Automatically’
Tap on ‘Set Date & Time’ and enter a date a couple of years or more in the future.
Go out of Settings and then straight back in and turn ‘Set Automatically’ to restore the current date and time.
ran the autoruns.zip program
===============================================================
New items checked 04-14-12: (did not fix issue)
Made sure SSL 3.0 or TLS 1.0 enabled (http://support.apple.com/kb/TS1470)
Made sure Date and Time was correct
ran ipconfig /flushdns (http://support.apple.com/kb/HT1527)
check for proxy server setting
added trusted domains (http://support.apple.com/kb/TS1379)
    itunes.apple.com
    ax.itunes.apple.com
    albert.apple.com
    gs.apple.com
ran msconfig configured as per instructions (http://support.apple.com/kb/HT2292)
created another windows account and ran iTunes still could not connect to iTunes Store
===============================================================
Original items checked 04-11-12: (did not fix iTunes Store issue)
Read through iTunes support forums and tried all these items. Still cannot connect to iTunes Store
Uninstalled iTunes in this order:
            (1) iTunes
            (2) QuickTime
            (3) Apple Software Update
            (4) Apple Mobile Device Support
            (5) Bonjour
            (6) Apple Application Support
Then reinstalled the latest version of iTunes 10.6.1.7
===============================================================
Winsock Fix:
            netsh winsock reset
            netsh winsock reset catalog
            netsh int ip reset reset.log
===============================================================
Opened iTunes in Safe Mode, still could not connect
===============================================================
Did the autoruns app - http://support.apple.com/kb/TS4123
===============================================================
turned off antivirus to see if it was blocking access, still could not connect
===============================================================
turned off firewall - it is configured to allow iTunes access with all protocols
===============================================================
De-authorized and then reauthorized computer
===============================================================
updated NIC driver
===============================================================
Disabled itunes store in Preferences / Parental and then re-enabled it

When I called Apple (after wating 42 min. for a live person) I was told to run the APPLE Software Update and turn off location services then restart my computer. There were no available updates. The iPod touch I got on Christmas day. The iTunes app was downloaded the same day. Since day 1 I have not been able to connect. I also followed lllaass's advice and followed instructions on the following 2 websites.
http://www.idownloadblog.com/2012/09/20/fix-for-cannot-connect-error/
http://www.youtube.com/watch?v=PIUitRyZS6U
After restarting my computer:
From the iTunes app I click on the 'iTunes Store'
A new window opens and I get the following message:
This Apple ID has not yet veen used with the iTunes Store.
Please review your account information
So I click on 'Review' and am taken to a crude screen that says
Welcome to the iTunes Store
With an Apple ID, you can download the latest music, videos, and more.
To begin creating your Apple ID, click Continue.
So I click on 'Continue'
A pop up window says:
We could not complete your iTunes Store request. An unknown error occurred (-1202).
There was an error in the iTunes Store. Please try again later.
And the only option I am left with is to click 'OK'
After every fix this same scenerio just loops and loops and loops

Cannot connect to itunes store on windows xp

Since downloading the new 10.4 and then the 'FIX' still cannot get into ITunes store. Have tried all the options available and everything is fine however still no ITunes Store on Windows xp. Anyone having the same problem. And most importantly any ideas what to do. Thanks

When I try to connect to the store, I do not receive an error message, but I cannot connect.
I've run the diagnostics, and it reports that iTunes "cannot establish a secure link."
When I click on the "Help" button, I get nowhere. It says that I am not connected to the Internet, and that is not true.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

In my Iphone 5, Nothing on my App Store is working its displaying blank (Except for Genius section). I've tried to uninstall and install itunes and all its component but still it doen't fix. Not sure if its problem with apple servers. Someone help please!

In my Iphone 5, Nothing on my App Store is working, its displaying blank (Except for Genius section). I've tried to uninstall and install itunes and all its component in my desktop but still it doesn't fix the app store issue. Not sure if its problem with apple servers. Someone help please!

settigns>itunes and app store to make sure you are signed in.. If you are, you will see your account name..... anyhow, click your account name, sign out and sign back in
also go to to settings>general>reset and reset network settings... if that doesnt work settings>general>reset and reset all settings!
one of those shall work. The last step would be to restore your device (apple.com/support) HT1414

HT2305 when connecting to the itunes store i get a mess: (itunes has stopped working) all i can do is close the peogram. i was on the phoine with apple today over 2 hrs still cant fix it

when connecting to the itunes store i get a mess: (itunes has stopped working) all i can do is close the peogram. i was on the phoine with apple today over 2 hrs still cant fix it. unistalled it 3x and in the proper order. reset all internet connection to default setting, turned off virus programs ect. Even the tech at apple by remote access couldnt fix it. use microsoft fix it also no good....\

I am having the same problem now also. It happened after I updated my version. I have NEVER had this problem before as a windows user and have had iTunes for 5 years. So, I would have to say it is an Apple problem. I have not changed anything on my computer. I still have Internet Explorer and I have not even updated windows. The only thing I updated was iTunes. Now, I am not getting any response from Apple and if you call you have to pay for support. What a joke. An iPod costs $400 you would think that after paying that much you would at least get some type of help. This will now be the last time I ever by anything apple.

HT1819 Podcasts that I had subscribed to with my old computer are invisible in the Itunes store with my new computer. The error message says the podcast is not available in the US. Yet I can still download them on my old computer. How can I fix this probl

Podcasts that I had subscribed to with my old computer are invisible in the iTunes store on my new computer. The error message says the podcast is not available in the US. Yet I could still download the podcast on my old computer before I switched. How can I fix this?

Hello, ted_marx38.
Thank you for visiting Apple Support Communities.
The most common cause for this issue would be media present that is purchased with another Apple ID. When prompted to authorize the computer it may show a different Apple ID. If this is the case, the computer will need to be authorized for this Apple ID. The article below will walk you through the process of verifying if that is the case or correcting the issue if not.
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
Cheers,
Jason H.

My ITunes Store screen background is all black. I have uninstalled and reinstalled the newest version and it still is black. Any ideas how to fix this?

My ITunes store background is all black. I have uninstalled and reinstalled the newest version and it's still all black. Anyone have any ideas?

With that one, perhaps try Drgoo's suggestion from the following post:
Re: Itunes Store - ALL Text Black/Cant See Anything

I cannot purchase apps from itunes store due to my Apple ID has been disabled. I was trying to reset my ID password, managed to reset but still unable to purchase apps from itunes store. Any good suggestion to fix this problem?

I cannot purchase apps from itunes store due to my Apple ID has been disabled. I was trying to reset my ID password, I managed to reset but still unable to purchase apps from itunes store. Any good suggestion to resolve this issue? Thanks

Contact itunes support:
http://www.apple.com/support/itunes

Is there a good fix for iTunes crashing on start up on the itunes store for Windows 8.1 tried the ones on here bust still get display driver problems

I recently purchased a new PC and it came with Windows 8.1 and tried to install itunes as i had it installed on windows Vista and XP but for some reason now on windows 8.1 every time I open itunes is takes me to the take a tour page of the new itunes and when i try to go to the itunes store it allows me to brows for like 30 seconds before i get the Error Display Driver.

What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Do you have dual graphics adapters?
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

TS1398 I still can't update my apps. Continues to say cannot connect to ITunes store. Everything else using Internet works fine. How can I fix this?

I need help. I cant update my apps because of I cannot connect to iTunes store. I have tried all suggestions with no success.

Ok, I found a solution that worked for me when trying to connect to the iTunes store by tapping the "update" button in the "App Store" app on my iPad 2. Before the solution was implemented I'd always get the error message "cannot connect to iTunes store". Once the solution was implemented I now can connect to iTunes using the "update" button in the "App Store" app and I get the normal message "All apps are up to date". The solution is this: go into Settings, then General, then scroll to the bottom where it says Date and Time. Tap Date and Time and then turn OFF Set Automatically. When you do that a new option will be added that says Set Date and Time. Tap it. You'll now get a drop down feature. Set the Date AHEAD 2 YEARS. The Time you can leave alone.
Once you do that you might get a bunch of reminders and messages that your apps and stuff haven't been updated in two years. Click cancel or close on each of those messages or reminders. Now go back into Settings, General, Date and Time, and turn Set Automatically back to ON. Reboot your iPad. Open the App Store app again and go to the Update button. It might ask you to log back in to your iTunes account. It should now work. If not, close the App Store app completely and open again and try the update button. Hope this helps.

ITunes 11.0.2.26 will not allow me to do a search at the iTunes store. How do I fix it?

iTunes 11.0.2.26 will not allow me to do a search at the iTunes store. How do I fix it?

Stop whining and you're much more likely to get help.
Managing content on the iOS device has not changed in any way with the new version of iTunes.
It is still possible to "drag and drop" content onto the device, my personal opinion is that this is a silly way of managing content.
Simply select the content desired to sync to the device and synce.
IF you really want to "drag and drop" content, then Manually manage content on the device must be select from the summary tab for the device. Then drag and drop content all you desire. This may require having the sidebar displayed. To display the sidebar, type Cntrl + S.

Still No iTunes Store Fix

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